Bright Pattern Reviews & Product Details

BP is highly flexible and potential adaptations have always been implemented. I personally liked the onboarding team (David Panel was great help). The system is very wide in functions and many things can be tailored to the software you need. Review collected by and hosted on G2.com.

There are no actual AI features in BP - these are just subcontracted to IBM and costs are forwarded. Nothing "amazingly modern" revealed to me. Review collected by and hosted on G2.com.

This product encompasses more of what we wanted than any other product. It's very fluid and was easy to incorporate with Avaya. With support's help, we could switch to this contact center with no downtime. Review collected by and hosted on G2.com.

We want the ability to have a headset that you can push a button on so we can answer calls easier. Having the ability to push a button to answer a call when you can hear the audible tones would help our agents multitask better. This minor enhancement is the only thing we'd be looking for, and otherwise, there's nothing that we dislike about Bright Pattern. Review collected by and hosted on G2.com.

We find the bright pattern platform an excellent tool for managing interactions with our customers, we use all channels and with this we offer an excellent experience. additionally the agent interface is very friendly and intuitive, as the configuration is very simple. Review collected by and hosted on G2.com.

so far we have not had anything to disguise us Review collected by and hosted on G2.com.

The system itself - easy to use and understand. Review collected by and hosted on G2.com.

The reporting section could use a bit more canned reports. It leaves a bit to the imagination. Review collected by and hosted on G2.com.

I liked the help explaining and building what our company needed. I like that I have a person I can talk to or email when I need something - that is Highly valuable to me! Review collected by and hosted on G2.com.

I wish the integration with our company software was a little more robust. Review collected by and hosted on G2.com.

The website has a lot of different options. I like how all the employees are viewable in one spot and that you are able to sort through many filters to see exactly what you want. Review collected by and hosted on G2.com.

There are some tabs that are missing like outbound talk time. The one major issue that I have found is that the All Teams Agents sections sometimes disappears. Tech started looking into the issue but has never gotten back to me. Review collected by and hosted on G2.com.

One of the great things about Brightpattern was the ability to screen record the agents so we can have another layer of quality to quantify or go over. We really like that so we can hone in on in-call skills. Review collected by and hosted on G2.com.

Their integration into Salesforce has been spotty as best and we are still trying to find the right solution to some issues we see happen regularly. We would love to see it work better with omnichannel as well. Review collected by and hosted on G2.com.

The ease of use I would say. The simple well crafted layout really helps our teams become more efficient with their work. I've worked with a few different companies and they always seem complicated and thrown together. Review collected by and hosted on G2.com.

I like everything about it for the most part. Again, developing a product that everyone can use is super important. Just continue down that path and I believe the consumers will love it. Review collected by and hosted on G2.com.

The support you receive from Bright Pattern on all levels is very helpful. Everyone is quick to respond and helps you until you have resolution. Review collected by and hosted on G2.com.

I do not have any downsides to using Bright Pattern. Review collected by and hosted on G2.com.

Dialing Features and customizable campaigns allow us to keep up with the ever-changing solar market Review collected by and hosted on G2.com.

It can be a little confusing to use as an admin without training, it doesn't have the most intuitive UI Review collected by and hosted on G2.com.