--- title: Bright Pattern Reviews meta\_title: 'Bright Pattern Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 99 reviews by the users' company size, role or industry to find out how Bright Pattern works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 99 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Bright Pattern Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Bright Pattern but has limited features. Are you part of the Bright Pattern team? [Upgrade your plan](https://my.g2.com/bright-pattern/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Bright Pattern is the leading AI-powered, omnichannel contact center platform trusted by over 500 customers across 26 countries. Recognized for the fastest deployment time and highest ROI in the industry, Bright Pattern consistently ranks as the #1 contact center platform. Our cloud-native platform offers unparalleled flexibility, allowing deployment in the cloud, on-premises, or in a private cloud environment. All deployments support the latest Workforce Management (WFM) capabilities, AI innovations, and emerging CX features. Bright Pattern's cutting-edge solution empowers businesses of all sizes to deliver exceptional customer experiences through seamless omnichannel communication, advanced AI capabilities, and rapid integration with existing systems. Experience the future of customer engagement at www.brightpattern.com. * * * Seller [Bright Pattern](https://www.g2.com/sellers/bright-pattern) Discussions [Bright Pattern Community](https://www.g2.com/products/bright-pattern/discuss) Languages Supported English Solution Type All-in-One Overview by Chris Wong Show More ## Pricing Pricing provided by Bright Pattern. ### Enterprise Contact Vendor ### Professional Contact Vendor [ View More Pricing Information ](https://www.g2.com/products/bright-pattern/pricing) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ View All Alternatives ](https://www.g2.com/products/bright-pattern/competitors/alternatives) ## User Insights Average based on 99 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Kamal A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kamal A.") KA Kamal A. Quality Assurance & Compliance Telecommunications Mid-Market (51-1000 emp.) 8/2/2026 "Effective Reporting with Easy Onboarding, But Needs UI Improvements" 4/5 What do you like best about Bright Pattern? I use Bright Pattern for calls, SMS chats, interacting with our customers, and report management. It makes it easier to manage our queues and interact with customers. Most importantly, the reporting is very helpful for managing our weekly scheduling and overall call volume. What I like most is that it doesn't require us to be very technical while still allowing those who are technical to take better advantage of advanced tools and reporting. Onboarding was very easy because it is not that difficult to understand, and most of it was intuitive based on what I could see. Review collected by and hosted on G2.com. What do you dislike about Bright Pattern? The interface of Bright Pattern, particularly the search for interactions, isn't very user-friendly, even for managerial accounts. I'm not saying it's bad, but it could definitely be improved. Review collected by and hosted on G2.com. What problems is Bright Pattern solving and how is that benefiting you? I find Bright Pattern makes queue management and customer interaction easier. The reporting is especially helpful for managing weekly scheduling and call volume. It's flexible, not requiring high technical skills while enabling more advanced use. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jamie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie H.") JH Jamie H. Customer Service Team Lead Small-Business (50 or fewer emp.) 8/28/2024 "Great for Scalability." 4/5 What do you like best about Bright Pattern? I love how seamless it all is multiple channels all in one place. Review collected by and hosted on G2.com. What do you dislike about Bright Pattern? There is quite a high learning curve once you start working with bright pattern. Review collected by and hosted on G2.com. What problems is Bright Pattern solving and how is that benefiting you? I felt Bright pattern had helped us to communicate with customers a lot easier accross multiple platforms for example the customer has emailed we can easily call them by selecting there contact details and make a direct call. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") IH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 8/28/2024 "Experience using Bright Pattern" 3.5/5 What do you like best about Bright Pattern? It gives the best omnipresent options to thw organization. Review collected by and hosted on G2.com. What do you dislike about Bright Pattern? I did not like the part of lack of customization aspect of and configurability of the user interface. Review collected by and hosted on G2.com. What problems is Bright Pattern solving and how is that benefiting you? Our team used it for customer sucess and analysis for betterment of communication experience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Small-Business (50 or fewer emp.) 11/15/2023 "Solid Call Center Sotware" 4/5 What do you like best about Bright Pattern? BP is highly felxible and potential adaptions have always been implemented. I personally liked the onboarding team (David Panel was great help). The system is very wide in functions and many things can be tailored to the software you need. Review collected by and hosted on G2.com. What do you dislike about Bright Pattern? There are no actual AI features in BP - these are just subcontrated to IBM and costs are fowarded. Nothing "amazingly modern" revealed to me. Review collected by and hosted on G2.com. What problems is Bright Pattern solving and how is that benefiting you? Many little things were implemented and they really helped with the phone number provider. As I am new to the field, this was quite valueable support. Review collected by and hosted on G2.com. Show More 11/25/2023 Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 5/17/2023 "Bright Pattern is a solid platform with alot of room for improvements." 4/5 What do you like best about Bright Pattern? The website has a lot of different options. I like how all the employees are viewable in one spot and that you are able to sort through many filters to see exactly what you want. Review collected by and hosted on G2.com. What do you dislike about Bright Pattern? There are some tabs that are missing like outbound talk time. The one major issue that I have found is that the All Teams Agents sections sometimes disappears. Tech started looking into the issue but has never gotten back to me. Review collected by and hosted on G2.com. What problems is Bright Pattern solving and how is that benefiting you? Bright Pattern makes alot of information available in a small space so it is able to keep track of everyone without going too deep into the system. It is efficient. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Richard E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard E.") RE Richard E. Small-Business (50 or fewer emp.) 5/18/2023 "Great company to work with!" 4/5 What do you like best about Bright Pattern? BrightPattern's reps are very helpful and understanding. Review collected by and hosted on G2.com. What do you dislike about Bright Pattern? I wish there was a mobile app that allowed agents to make and receive calls/texts. Review collected by and hosted on G2.com. What problems is Bright Pattern solving and how is that benefiting you? We had an issue with talk and text time being combined on reports but after discussing it with their reps they were able to customize a special report for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller LY Lisa Y. Mid-Market (51-1000 emp.) 6/8/2023 "Bright Pattern" 4/5 What do you like best about Bright Pattern? Kelly was/is my mentor, and I have learned so much from her! I have a great relationship with their support group, which is tentative to our needs. Review collected by and hosted on G2.com. What do you dislike about Bright Pattern? When tickets are referred to their engineers/development team, they are not very responsive. I have to reach out a few times to get updates. Review collected by and hosted on G2.com. What problems is Bright Pattern solving and how is that benefiting you? I cannot think of anything at the moment. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Christy N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christy N.") CN Christy N. Independent Agent Mid-Market (51-1000 emp.) 7/4/2022 "Very basic phone/timekeeping software" 3.5/5 What do you like best about Bright Pattern? It's very easy to use to change your status, disposition calls or transfer customers. Review collected by and hosted on G2.com. What do you dislike about Bright Pattern? Fewer functions than other software I've used, transfer option is glitchy and doesn't always work, and always starts agents in available status immediately as soon as they log in with no buffer to start their day. Review collected by and hosted on G2.com. What problems is Bright Pattern solving and how is that benefiting you? Calls don't drop or go silent often as other software like Talkdesk, sound quality seems better as well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 3/19/2019 "Omni channel " 4/5 What do you like best about Bright Pattern? There are so many options, and they continue to work and improve their software. The reporting is great they have several reports to choose from, and you can also customize the reports. We continue to find different features and ways to use the system. The update version of Bright Pattern has improved the look and functionality for the agents utilizing the software. Review collected by and hosted on G2.com. What do you dislike about Bright Pattern? There are so many different use case scenarios I am not sure that we are utilizing the product to the fullest. I would like to be able to do more customizing of the view the agents see, allowing them to see more of the stats of their own as well as their department. Review collected by and hosted on G2.com. What problems is Bright Pattern solving and how is that benefiting you? This platform has let us work all of our interactions with one interface. We are able to utilize it with our phone calls, chats and emails. This has helped with time management of my agents so they are no longer going from program to program. Review collected by and hosted on G2.com. Show More 12/3/2019 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") CR Verified User in Retail Small-Business (50 or fewer emp.) 12/3/2019 "I work everyday with Bright Pattern." 4/5 What do you like best about Bright Pattern? Bright Pattern is great tool for multi tasking. It allows me to be working on an email, be on the phone and chat without accidentally answering my email with the chat response. Review collected by and hosted on G2.com. What do you dislike about Bright Pattern? The one downside to Bright pattern is that the screen is not very bright. I wish there where more color or color options for me to look at all day Or maybe some color coding. Also the ability to pop out the screen into another window for chat so I could have them one on each screen. Review collected by and hosted on G2.com. What problems is Bright Pattern solving and how is that benefiting you? With Bright Pattern we are more efficiently answering our customers in a timely matter. Also it helps distribute the customers so they are not on hold for long periods of time. Bright pattern assist with customer follow up and retention. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Bright Pattern? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Bright Pattern ](https://www.g2.com/products/bright-pattern/discussions/new) GU Guest User • Last activity over 3 years ago What is the use of Bright Pattern? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-the-use-of-bright-pattern) GU Guest User • Last activity 6 days ago What improvements would you recommend for Bright Pattern to better meet your contact center needs? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-improvements-would-you-recommend-for-bright-pattern-to-better-meet-your-contact-center-needs) [ View all Discussions ](https://www.g2.com/products/bright-pattern/discuss) ## Pricing Options Pricing provided by Bright Pattern. ### Enterprise Contact Vendor ### Professional Contact Vendor ### Voice Select Contact Vendor [ View More Pricing Information ](https://www.g2.com/products/bright-pattern/pricing) Bright Pattern Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/bright-pattern-vs-genesys-cloud-cx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image") Five9 Intelligent Cloud... 4.1/5(625) [ Compare Now ](https://www.g2.com/compare/bright-pattern-vs-five9-intelligent-cloud-contact-center-platform) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image") Connect 4.4/5(92) [ Compare Now ](https://www.g2.com/compare/amazon-connect-vs-bright-pattern) ##### ##### Bright Pattern Features Channels Voice Live Chat Mobile SMS Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/bright-pattern/features) ##### Categories on G2 [Contact Center](https://www.g2.com/categories/contact-center)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Call Compliance](https://www.g2.com/categories/call-compliance) ##### Explore More [Which tool integrates listing management with local SEO reporting?](https://www.g2.com/discussions/which-tool-integrates-listing-management-with-local-seo-reporting)[Best platforms for automating merchandising strategies](https://www.g2.com/discussions/what-are-the-best-platforms-for-automating-merchandising-strategies)[What programmatic job advertising platforms automate posting distribution and bid optimization so a recruiting team stops manually managing job boards one by one?](https://www.g2.com/discussions/what-programmatic-job-advertising-platforms-automate-posting-distribution-and-bid-optimization-so-a-recruiting-team-stops-manually-managing-job-boards-one-by-one) [Which applicant tracking systems do professional recruiters trust most based on real user reviews?](https://www.g2.com/discussions/what-s-the-best-ats-for-companies-running-multiple-open-roles-and-hiring-processes-simultaneously)[Best platforms for drag-and-drop email design](https://www.g2.com/discussions/what-are-the-best-platforms-for-drag-and-drop-email-design)[Pros and Cons Details](https://www.g2.com/products/bright-pattern/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)