Bright Pattern Features

Provides tools for evaluating customer interactions This feature was mentioned in 18 Bright Pattern reviews.

Offers features for maintaining fair and consistent scoring 17 reviewers of Bright Pattern have provided feedback on this feature.

Based on 19 Bright Pattern reviews. Generates quality and performance reports

Tools for providing personalized feedback and coaching sessions 16 reviewers of Bright Pattern have provided feedback on this feature.

Provides a centralized dashboard for agents to view their scores and feedback 18 reviewers of Bright Pattern have provided feedback on this feature.

Tools for educating and training agents 16 reviewers of Bright Pattern have provided feedback on this feature.

Integrates with other customer service or CRM software This feature was mentioned in 19 Bright Pattern reviews.

Based on 18 Bright Pattern reviews. Helps ensure customer privacy and data protection

Based on 41 Bright Pattern reviews and verified by the G2 Product R&D team. Provides voice call functionality.

Based on 19 Bright Pattern reviews and verified by the G2 Product R&D team. Provides an interface for one or more social media channels.

Based on 31 Bright Pattern reviews and verified by the G2 Product R&D team. Includes or integrates with live chat initiaited from the company's web site.

Based on 23 Bright Pattern reviews and verified by the G2 Product R&D team. Accepts contacts initiated through SMS or other mobile text functions.

Based on 31 Bright Pattern reviews and verified by the G2 Product R&D team. Allows CSRs to receive and answer customer emails.

Based on 49 Bright Pattern reviews and verified by the G2 Product R&D team. Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

Based on 49 Bright Pattern reviews and verified by the G2 Product R&D team. Callers can be routed to a queue or placed on hold until an agent becomes available.

Based on 43 Bright Pattern reviews and verified by the G2 Product R&D team. Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

Based on 22 Bright Pattern reviews and verified by the G2 Product R&D team. Provides some level of analytics based on keywords and vocal tones.

Based on 26 Bright Pattern reviews and verified by the G2 Product R&D team. Has auto dialing or predictive dialing functions for outbound use.

Based on 36 Bright Pattern reviews and verified by the G2 Product R&D team. Includes an interactive phone menu.

Based on 39 Bright Pattern reviews and verified by the G2 Product R&D team. Populates CSR's screen with available customer data.

Based on 32 Bright Pattern reviews and verified by the G2 Product R&D team. Maintains and shares information across channels and agents as the case progresses.

Based on 36 Bright Pattern reviews and verified by the G2 Product R&D team. Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Based on 47 Bright Pattern reviews and verified by the G2 Product R&D team. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

Based on 50 Bright Pattern reviews and verified by the G2 Product R&D team. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Based on 36 Bright Pattern reviews and verified by the G2 Product R&D team. Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.

Based on 20 Bright Pattern reviews and verified by the G2 Product R&D team. Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.

Help companies comply with state and federal laws such as TCPA and DNC.

Updates compliance information based on the most recent changes to regulations.

Manage exemptions to reclaim phone numbers that are incorrectly classified.

As reported in 11 Bright Pattern reviews. Provide integration with phone systems and auto-dialers.

Based on 10 Bright Pattern reviews. Provide integration with marketing and CRM software.

Provide integration with other third-party applications that use phone numbers.

Provide or integrate with scrubbing services to validate dialing lists.

Deliver blocking features to ensure that employees cannot call restricted numbers.

Ability to create custom rules for each campaign to ensure compliance.

Validate phone numbers when gathering information on new customers.

Simulates human-like speech from text inputs.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting