Compare Bright Pattern and Genesys Cloud CX
Featured Products
At a Glance
Market Segments
Mid-Market (47.0% of reviews)
Mid-Market (46.2% of reviews)
Entry-Level Pricing
Contact Vendor
No pricing available
Bright Pattern
Star Rating
(98)4.4 out of 5
Market Segments
Mid-Market (47.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Browse all 4 pricing plans
Genesys Cloud CX
Star Rating
(1,542)4.4 out of 5
Market Segments
Mid-Market (46.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CX
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Genesys Cloud CX excels in customization options, allowing organizations to tailor call flows and routing to their specific needs. Users appreciate the flexibility it offers, which is particularly beneficial for complex workflows.
- Users say that Bright Pattern provides a seamless experience by integrating multiple communication channels into one platform. This all-in-one approach is praised for its ease of navigation, making it a convenient choice for managing a call center.
- According to verified reviews, Genesys Cloud CX has a higher overall satisfaction score, reflecting its strong performance in areas like ease of use and setup. Users highlight the cloud-based nature of the application, which eliminates the need for installation and simplifies access.
- Reviewers mention that Bright Pattern shines in customer support, with many users noting the responsiveness and helpfulness of the support team during implementation. This positive feedback indicates a smooth onboarding process, which can be crucial for new users.
- G2 reviewers highlight that Genesys Cloud CX is making strides in AI-powered automation, which enhances agent efficiency by enabling actions across systems rather than just answering queries. This feature is seen as a significant improvement in user experience.
- Users report that while Bright Pattern has a solid performance in quality assurance and support, it lacks the extensive feature set and recent updates that Genesys Cloud CX offers, which may limit its appeal for organizations looking for advanced capabilities.
Pricing
Entry-Level Pricing
Bright Pattern
Enterprise
Contact Vendor
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
Genesys Cloud CX
No pricing availableFree Trial
Bright Pattern
No trial information availableGenesys Cloud CX
Free Trial is available
Ratings
Meets Requirements
8.8
72
8.6
1,069
Ease of Use
8.5
74
8.9
1,105
Ease of Setup
8.8
59
8.4
663
Ease of Admin
8.8
58
8.5
611
Quality of Support
9.1
69
8.2
1,025
Has the product been a good partner in doing business?
9.2
58
8.5
604
Product Direction (% positive)
8.9
72
8.7
972
Features by Category
Messenger
Not enough data
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Channels
Not enough data
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Customers
Not enough data
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
8.9
145
Not enough data
8.9
129
Not enough data
9.0
7
Agent Tools
Not enough data
8.6
125
Not enough data
8.7
139
Not enough data
9.2
163
Automation
Not enough data
8.6
121
Not enough data
9.2
148
Not enough data
8.7
109
Agentic AI - Auto Dialer
Not enough data
9.2
6
Not enough data
8.6
6
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Quality Assurance
8.7
18
8.8
160
8.5
17
8.6
150
7.9
19
7.8
161
Engagement
8.9
16
8.5
139
8.7
18
8.2
160
8.5
16
8.2
148
Performance
8.6
19
8.5
155
8.8
18
9.0
153
Generative AI
8.0
5
7.1
33
8.0
5
7.5
33
Channels
9.0
41
|
Verified
9.1
354
|
Verified
8.7
19
|
Verified
8.3
208
9.1
31
|
Verified
8.6
240
|
Verified
8.8
23
|
Verified
8.3
206
|
Verified
8.3
31
|
Verified
8.3
239
|
Verified
Generative AI
8.6
7
7.9
69
Functions
9.1
49
|
Verified
8.8
394
|
Verified
9.1
49
|
Verified
8.8
403
|
Verified
9.5
43
|
Verified
8.8
340
|
Verified
9.0
22
|
Verified
8.3
236
|
Verified
9.2
26
|
Verified
8.5
244
|
Verified
9.4
36
|
Verified
9.1
317
|
Verified
8.4
39
|
Verified
8.8
304
|
Verified
8.9
32
|
Verified
8.6
244
Agentic AI - Contact Center
Not enough data
6.7
10
Not enough data
8.0
11
Not enough data
7.4
12
Not enough data
6.7
10
Administrative
8.6
36
|
Verified
8.3
356
|
Verified
9.2
47
|
Verified
8.8
402
|
Verified
7.9
50
|
Verified
7.5
440
|
Verified
9.0
36
|
Verified
8.8
287
|
Verified
8.4
20
|
Verified
8.5
261
Compliance
9.1
9
Not enough data
8.7
9
Not enough data
8.3
7
Not enough data
Management
7.8
6
Not enough data
8.6
6
Not enough data
9.0
8
Not enough data
8.1
6
Not enough data
Integration
8.9
11
Not enough data
8.3
10
Not enough data
7.6
9
Not enough data
Responses
Not enough data
9.2
35
Not enough data
9.4
36
Not enough data
8.6
33
Automation - AI Agents
Not enough data
9.1
9
Not enough data
9.2
10
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Platform
Not enough data
8.8
35
Not enough data
9.3
37
Not enough data
9.1
33
Autonomy - AI Agents
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Generative AI
Not enough data
Not enough data
Not enough data
9.0
5
Responses
Not enough data
8.7
60
Not enough data
8.8
58
Not enough data
9.1
60
Not enough data
8.5
61
Not enough data
8.3
55
Platform
Not enough data
9.0
59
Not enough data
8.8
64
Not enough data
9.0
56
Not enough data
8.6
62
Not enough data
Feature Not Available
Not enough data
8.9
62
Not enough data
8.7
57
Generative AI
Not enough data
8.6
29
Not enough data
8.6
29
Workforce Management
Not enough data
8.7
173
Not enough data
8.6
163
Not enough data
8.5
154
Not enough data
8.2
151
Not enough data
8.0
119
Administration
Not enough data
8.1
145
Not enough data
8.5
164
Not enough data
8.4
172
Not enough data
8.0
145
Not enough data
8.5
153
Administration
Not enough data
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Security
Not enough data
9.3
24
Not enough data
9.4
23
Messaging Channels
Not enough data
9.0
31
Not enough data
9.2
32
Not enough data
9.2
34
Not enough data
9.0
33
Administration
Not enough data
9.0
35
Not enough data
8.9
33
Not enough data
8.7
33
Not enough data
9.0
37
Platform
Not enough data
8.7
152
Not enough data
7.8
132
Not enough data
8.9
167
Not enough data
9.2
170
Not enough data
8.8
165
Not enough data
9.2
163
Not enough data
9.1
164
Generative AI
Not enough data
7.6
60
Workforce Management
Not enough data
8.9
154
Not enough data
8.8
151
Call Center Infrastructure (CCI)
Not enough data
6.9
8
Not enough data
7.3
8
Not enough data
5.8
8
Not enough data
5.6
8
Administrative
Not enough data
9.1
162
Not enough data
8.3
165
Customer Support
Not enough data
9.0
35
Not enough data
8.9
36
Not enough data
8.5
34
Automation
Not enough data
8.7
33
Not enough data
8.6
37
Not enough data
9.1
36
Artificial Intelligence
Not enough data
9.0
35
Not enough data
8.8
35
Not enough data
9.0
33
Generative AI
Not enough data
7.8
28
Not enough data
7.6
28
Not enough data
Feature Not Available
Communication
Not enough data
8.6
176
|
Verified
Not enough data
8.5
178
|
Verified
Not enough data
8.4
131
Not enough data
8.5
145
Not enough data
8.4
97
Internal Use
Not enough data
8.4
175
|
Verified
Not enough data
8.7
168
|
Verified
Not enough data
8.4
129
|
Verified
Not enough data
8.4
145
|
Verified
Not enough data
8.3
141
|
Verified
Not enough data
8.4
138
|
Verified
Generative AI
Not enough data
6.9(won by default)
13
Not enough data
7.2(won by default)
13
Process
Not enough data
8.3(won by default)
28
Not enough data
9.0(won by default)
31
Not enough data
8.7(won by default)
29
Channels
Not enough data
8.9(won by default)
33
Not enough data
8.9(won by default)
34
Not enough data
8.8(won by default)
35
Not enough data
9.7(won by default)
37
Not enough data
9.1(won by default)
33
Insight
Not enough data
9.3(won by default)
30
Not enough data
9.0(won by default)
37
Not enough data
8.9(won by default)
33
Not enough data
9.4(won by default)
31
Generative AI
Not enough data
7.5
27
Platform Basics - VoIP Providers
Not enough data
8.5
8
Not enough data
8.5
9
Not enough data
6.7
8
Not enough data
7.6
9
Not enough data
8.1
7
Not enough data
7.9
7
Basic Communication
Not enough data
9.6
65
Not enough data
7.5
44
Not enough data
8.4
52
Not enough data
8.3
46
Not enough data
8.8
53
Not enough data
8.7
54
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
8.1
54
Not enough data
7.9
47
Not enough data
7.8
48
Advanced Features
Not enough data
8.9
60
Not enough data
8.6
53
Not enough data
9.1
61
Voice Recognition - AI Voice Assistants
Not enough data
8.5
8
Speech Synthesis - AI Voice Assistants
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Security and privacy - AI Voice Assistants
Not enough data
8.8
8
Compatibility - AI Voice Assistants
Not enough data
8.8
8
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
6.2
10
Not enough data
Feature Not Available
Calling
Not enough data
9.4
62
Not enough data
8.6
54
Not enough data
8.8
60
Not enough data
8.8
60
Not enough data
8.9
12
Contacts
Not enough data
8.6
57
Not enough data
8.6
57
Not enough data
8.4
54
Insights
Not enough data
8.5
55
Not enough data
Feature Not Available
Not enough data
8.5
57
Not enough data
8.1
52
Not enough data
8.1
51
Not enough data
8.1
9
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.9
43
Not enough data
9.3
47
|
Verified
Not enough data
9.1
52
|
Verified
Features
Not enough data
8.6
39
Not enough data
8.1
33
Not enough data
8.2
35
|
Verified
Not enough data
9.2
36
|
Verified
Not enough data
8.9
33
|
Verified
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.2
20
Not enough data
7.0
22
Not enough data
7.1
20
Not enough data
7.2
20
Not enough data
7.6
21
Customer Interaction Automation - AI Customer Support Agents
Not enough data
6.9
18
Not enough data
7.6
19
Not enough data
8.2
20
Not enough data
8.4
27
Automation
Not enough data
8.6
26
Not enough data
8.3
20
Not enough data
7.5
19
Autonomy
Not enough data
6.6
22
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
7.2
20
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bright Pattern and Genesys Cloud CX are categorized as Contact Center and Contact Center Quality Assurance
Unique Categories
Bright Pattern is categorized as Call Compliance
Genesys Cloud CX is categorized as Social Customer Service, Proactive Notification, AI Customer Support Agents, AI Voice Assistants, AI Agents For Business Operations, Chatbots, Customer Service Automation, Co-Browsing, Genesys AppFoundry Marketplace, UCaaS Platforms, Speech Analytics, Auto Dialer, Conversational Marketing, Outbound Call Tracking, Live Chat, VoIP Providers, Contact Center Workforce, and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Bright Pattern
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
19.3%
Telecommunications
8.4%
Retail
7.2%
Outsourcing/Offshoring
7.2%
Information Technology and Services
6.0%
Other
51.8%
Information Technology and Services
10.9%
Financial Services
10.2%
Telecommunications
5.8%
Consumer Services
5.0%
Insurance
4.7%
Other
63.5%
Alternatives
Discussions
What is the use of Bright Pattern?
1 Comment
AB
From the demo I've seen, Bright Pattern is a quite novel contact center software without much of a learning curve needed. One thing it's known for is having...Read more
What is cloud based contact center?
1 Comment
DS
In the Cloud Contact Center, all server resources are located at the service provider. To connect, the customer only needs a computer and Internet ....Read more
Bright Pattern has no more discussions with answers
Anyone integrated PureCloud with custom CRM?
5 Comments
MF
No .
But you can use the chrome plugin and use cti by pushing url from this plugin.
don't know if it help.Read more
how do i reschedule emails or put them on hold?
5 Comments
GT
Best to comment on the Genesys Communities board for answers to these questions, and new features etc. Read more
What kind of software is zendesk?
2 Comments
AM
Its a sales CRM tool. It's a good option for small businesses.Read more
