Bright Pattern Reviews & Product Details

Scenarios are very powerful, full omnichannel capabilities, well-integrated into Zendesk and a team that is interested in solving our problems. Review collected by and hosted on G2.com.

They are not equal in their omnichannel support. Their calling is better than chat, but it is improving. Review collected by and hosted on G2.com.

I can honestly say I do not really like anything about bright pattern. It functions ok, but not easily. Review collected by and hosted on G2.com.

There is so much that needs to be improved. The layout of a long back and forth email string is confusing. There is no way to enter in pre set signatures to easily and quickly response to emails. Bright Pattern will log me out often. It has logged me out up to 6 times in one shift. If I am on a call when this happens, it hangs up on the person and we have no way of retrieving the call information to be able to call them back. There is no way to easily find emails. I cannot even find emails I have previously sent, so if for any reason I need to recall an email, I can't. Review collected by and hosted on G2.com.

I love the soft phone feature in Bright Pattern it allows me to work in office or at home and get emails and phone calls from the que in a timely fashion. It allows me to do my job effectively.The chat feature is helpful too, Review collected by and hosted on G2.com.

I do not like no alert or noise when an email is coming in like it does with a phone call comes in to our support center. When the email push does not work I have to grab them and this is timely to do with my job. Review collected by and hosted on G2.com.

I like that Bright Patterns houses all our incoming emails to our Customer Services giving all staff members the opportunity to work them. Review collected by and hosted on G2.com.

I do not like that sometimes the body of emails do not come through. Only the sending email address. Review collected by and hosted on G2.com.

Platform is very reliable. Team is great to work with and we have no problem with integrating our applications Review collected by and hosted on G2.com.

We do not see any shortfalls in the platform. Only downside is that it is not one of the widely used platforms so we do not have a lot of benchmarks and case studies. Review collected by and hosted on G2.com.

I really like the layout as it is very easy to understand and utilize. I also like how you are able to see the other users. It is very good at telling you your voice quality. It also works effectively as a system and allows for easy utilization as well as streamlined productivity. The layout works extremely well. Review collected by and hosted on G2.com.

I dislike how sometimes the system will kick you out or sometimes it will freeze up and not allow you to take a call. Sometimes you have to hang up on a call and call the person back in order for a call to not be staticky. Other than that for the most part the system is extremely easy to use. Review collected by and hosted on G2.com.

Bright Pattern setup and through out the continued use of the services provides outstanding customer support. Setting up your phone path is not that simple for a first timer, but they walked me through and setup the service. Running reports is easy to understand. If you run into any issues, there support team is ready to assist in a timely manner. Review collected by and hosted on G2.com.

When it comes to setting up the phone tree portion of the service when i get a new campaign (which is not that often) I don't seem to remeber all the steps. Thankfully the support team is ready to help and provide expertise assistance. Review collected by and hosted on G2.com.

I like the overall look of the user interface. Review collected by and hosted on G2.com.

I do not like that you cannot hear when you are receiving an email like you can when you receive a chat message or phone call. Review collected by and hosted on G2.com.

I love the stability of Bright Pattern. We previously had used in Contact and it seemed to endlessly crash, but that very rarely happens with Bright Pattern. Review collected by and hosted on G2.com.

The only thing I dislike as a user is that when you need to review a call, it takes about 20 minutes to be able to retrieve that. Review collected by and hosted on G2.com.

The support we receive from Bright Pattern is easily the best in the industry. They're incredibly responsive to any issues we face (which is fairly minimal to zero), and communicate quickly if there are any service interruptions that may affect incoming volume. However, I should note that issues faced thus far are the result of a third party. Examples include carrier issues, or service outages affecting a region of users. Our uptime has been 99% in all of the previous year. It's also incredibly easy to integrate this tool with various commercially available CRM's, such as Zendesk (our CRM of choice). Review collected by and hosted on G2.com.

Their isn't a lot of customization for reporting in a GUI. It requires the use of another software tool to build queries or modify templates. However, Bright Pattern provides these templates that can be adjusted to meet your reporting needs, and the default reports will generally provide you with the information you require. Review collected by and hosted on G2.com.