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Compare Amazon Connect and Bright Pattern 
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At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Mid-Market (47.0% of reviews)
Entry-Level Pricing
No pricing available
Contact Vendor
Amazon Connect
Star Rating
(69)4.4 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon ConnectBright Pattern
Star Rating
(98)4.4 out of 5
Market Segments
Mid-Market (47.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Bright Pattern excels in its "Concurrent Calling" feature, scoring 9.5, which allows agents to handle multiple calls efficiently, while Amazon Connect's score of 8.8 indicates it may not be as robust in this area.
- Reviewers mention that Bright Pattern's "IVR" functionality is rated highly at 9.4, providing a seamless experience for customers, whereas Amazon Connect's score of 9.2, while still strong, suggests it may not offer the same level of sophistication.
- G2 users highlight that Bright Pattern's "Speech Analytics" feature, rated at 9.0, provides valuable insights into customer interactions, while Amazon Connect's score of 8.8 indicates it may lack some advanced analytics capabilities.
- Users on G2 report that Bright Pattern's "Session Recording" feature is rated 9.0, allowing for effective training and quality assurance, compared to Amazon Connect's slightly higher score of 9.2, which suggests it may have a more user-friendly interface for this feature.
- Reviewers say that Bright Pattern's "Campaign Management" feature is rated 9.0, making it a strong choice for businesses focused on outbound strategies, while Amazon Connect's capabilities in this area are not as highly rated, indicating potential limitations.
- Users report that Bright Pattern's "Persistent Data" feature, with a score of 8.9, allows for better customer context during interactions, while Amazon Connect's score of 9.3 suggests it may have a slight edge in data management, but the difference is minimal.
Pricing
Entry-Level Pricing
Amazon Connect
No pricing availableBright Pattern
Enterprise
Contact Vendor
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
Free Trial
Amazon Connect
Free Trial is available
Bright Pattern
No trial information availableRatings
Meets Requirements
9.1
50
8.8
72
Ease of Use
9.2
51
8.5
74
Ease of Setup
9.1
23
8.8
59
Ease of Admin
9.2
16
8.8
58
Quality of Support
8.9
40
9.1
69
Has the product been a good partner in doing business?
9.0
15
9.2
58
Product Direction (% positive)
8.4
45
8.9
72
Features by Category
Quality Assurance
Not enough data
8.7
18
Not enough data
8.5
17
Not enough data
7.9
19
Engagement
Not enough data
8.9
16
Not enough data
8.7
18
Not enough data
8.5
16
Performance
Not enough data
8.6
19
Not enough data
8.8
18
Generative AI
Not enough data
8.0
5
Not enough data
8.0
5
Channels
9.2
22
|
Verified
9.0
41
|
Verified
8.5
19
8.7
19
|
Verified
9.5
19
|
Verified
9.1
31
|
Verified
Feature Not Available
8.8
23
|
Verified
8.8
20
8.3
31
|
Verified
Generative AI
8.3
6
8.6
7
Functions
9.1
38
|
Verified
9.1
49
|
Verified
9.1
38
|
Verified
9.1
49
|
Verified
8.9
34
|
Verified
9.5
43
|
Verified
8.9
20
|
Verified
9.0
22
|
Verified
9.0
21
9.2
26
|
Verified
8.9
19
9.4
36
|
Verified
9.6
19
|
Verified
8.4
39
|
Verified
8.9
20
|
Verified
8.9
32
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.9
31
8.6
36
|
Verified
9.3
28
|
Verified
9.2
47
|
Verified
9.0
34
|
Verified
7.9
50
|
Verified
9.3
20
9.0
36
|
Verified
9.4
16
8.4
20
|
Verified
Compliance
Not enough data
9.1
9
Not enough data
8.7
9
Not enough data
8.3
7
Management
Not enough data
7.8
6
Not enough data
8.6
6
Not enough data
9.0
8
Not enough data
8.1
6
Integration
Not enough data
8.9
11
Not enough data
8.3
10
Not enough data
7.6
9
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Amazon Connect and Bright Pattern are categorized as Contact Center and Contact Center Quality Assurance
Unique Categories
Amazon Connect is categorized as Speech Analytics, Customer Service Automation, Contact Center Workforce, and Call Center Infrastructure (CCI)
Bright Pattern is categorized as Call Compliance
Reviews
Reviewers' Company Size
Amazon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Bright Pattern
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
15.5%
Information Technology and Services
12.1%
Financial Services
10.3%
Insurance
8.6%
Banking
6.9%
Other
46.6%
Consumer Services
19.3%
Telecommunications
8.4%
Retail
7.2%
Outsourcing/Offshoring
7.2%
Information Technology and Services
6.0%
Other
51.8%
Alternatives
Discussions
What is Amazon Connect?
3 Comments
AS
Amazon Connect is a contact center solution provided by AWS with a pay as you go model. This service is straightforwad for even beginers to create a...Read more
when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?
1 Comment
YB
You can merge the calls together, then you are able to disconnect and they will still be on with each otherRead more
What is Amazon Connect used for?
1 Comment
UT
To establish a cloud based contact center with low cost and with scalable resourceRead more
What is cloud based contact center?
1 Comment
DS
In the Cloud Contact Center, all server resources are located at the service provider. To connect, the customer only needs a computer and Internet ....Read more
What is the use of Bright Pattern?
1 Comment
AB
From the demo I've seen, Bright Pattern is a quite novel contact center software without much of a learning curve needed. One thing it's known for is having...Read more
Bright Pattern has no more discussions with answers
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