Bright Pattern Reviews & Product Details

Bright Pattern is the best softphone VoIP provider we've found. Their service is top quality - we've had no issues since we migrated over a year ago. They were able to help us build a relatively complex and unique phone routing system. When they didn't have a feature we needed, they helped us build it or figure out a way to reach the same goal in a different way. Their support team has been world class. It has been a pleasure to work with them and most of the time I don't have to think about our phone system - which is exactly what I want - a scalable, no fuss, working system for our team.

Pros: Exemplary technical support with a reliable, quality product. Agents like the easy UI and simple tools. Review collected by and hosted on G2.com.

Some set-up is confusing and counter-intuitive Review collected by and hosted on G2.com.

Documentation and customer support put other CCaaS platforms to shame. Review collected by and hosted on G2.com.

Not as well known as 'the big guys' but this also gives us a competitive advantage! Review collected by and hosted on G2.com.

The ease of accessing on a mobile device Review collected by and hosted on G2.com.

The manuals/guides are hard to follow and reporting is not customizable within the software itself. Review collected by and hosted on G2.com.

The flexibility, the cutting edge technology, and integrations with Salesforce. Love the MMS/SMS functionality as well. The support team is knowledgeable and helpful. Review collected by and hosted on G2.com.

In an effort to make it so useful, sometimes the execution is a little quirky and wonky. Deeper Salesforce integrations are not as easy and there are some strange nuances and idiosyncracies with getting things working the way they are intended. A more mobile-friendly eco-system would be powerful for outside agents. The support team, while nice and knowledgeable and helpful, sometimes seems to be learning along with me. Review collected by and hosted on G2.com.

I like that reports run quick and are easy to find Review collected by and hosted on G2.com.

I do not like that when you are pulling calls you can not sort in the columns. Review collected by and hosted on G2.com.

What I like most about Bright Pattern is that you can see who is on the phones and who is not by simply putting their name in the directory search. Review collected by and hosted on G2.com.

I don't like that sometimes Bright Pattern drops calls. Review collected by and hosted on G2.com.

This is real deal contact center solution, that is scalable and enterprise strength. Experienced Executive team and knowledgeable engineering and support teams improve the odds of successful rollout and implementation. Review collected by and hosted on G2.com.

I would say some of the navigation/functionality can be slightly more user friendly. Probably, UI issue, struggled few times. Review collected by and hosted on G2.com.

Bright Pattern provides a great way to incorporate calling into our more standard email-based support system. It links all calls to a support ticket to allow for future review if/when necessary. Review collected by and hosted on G2.com.

Its integration with our support system could be improved in some areas, as the complexities that come with a fusion of call-based and email-based support can sometimes expose bugs in Bright Pattern's functionality. Review collected by and hosted on G2.com.

call quality was good, call routing was setup by our admin and functioned correctly. Review collected by and hosted on G2.com.

the user interface seemed dated, wasn't very pretty. Review collected by and hosted on G2.com.

customer service is usually very prompt. Review collected by and hosted on G2.com.

Bugs. Since the upgrade it feels as though there have been more bugs. It's also been extremely sluggish to get our integration completed.

The UI could be easier to use too.

Looking forward to the auditing features that are coming soon.

Bugs with the Virtual callback queue which has prevented us from rolling it out in a timely manner and then still delayed... Review collected by and hosted on G2.com.