BrightPattern's reps are very helpful and understanding. Review collected by and hosted on G2.com.
I wish there was a mobile app that allowed agents to make and receive calls/texts. Review collected by and hosted on G2.com.
The platform's scalability, performance and stability is what draws our attention. Review collected by and hosted on G2.com.
This choices this platform offers can become overwhelming, but overall, these customization options set this platform apart from others. Review collected by and hosted on G2.com.
Kelly was/is my mentor, and I have learned so much from her! I have a great relationship with their support group, which is tentative to our needs. Review collected by and hosted on G2.com.
When tickets are referred to their engineers/development team, they are not very responsive. I have to reach out a few times to get updates. Review collected by and hosted on G2.com.
Pros: Highly scalable, Robust Software features (agent dashboard, click-to-call, REST APIs, CRM integration, Speech recognition, Forecasting), WFO features Review collected by and hosted on G2.com.
Cons: Granularity/Complexity of call and workflow configurations, limited UI personalization, Product Enhancement Requests not always provided in a timely manner Review collected by and hosted on G2.com.
1. It is easy to use.
2. Customizable
3. CRM can be customized to what you need for the projects.
4. Support Review collected by and hosted on G2.com.
I don't have any complaints in the system since they are able to resolve my system requirements. Review collected by and hosted on G2.com.
The admin and agent connectión
The way to handle the customer interactions
Look and feel, friendly to each user
Fast and easy configuration for administrator Review collected by and hosted on G2.com.
I just had some troubles with the system, and sometimes the operation team is slow to give answers. Usually, the request was attended fastly Review collected by and hosted on G2.com.
Product features and capabilities are outstanding and there are frequent innovations and new features being released. Review collected by and hosted on G2.com.
Support is very slow, particularly where carrier issues are concerned. Review collected by and hosted on G2.com.
It is not hard to use bright pattern, the Customer service reps are really helpful and very responsive. Review collected by and hosted on G2.com.
I have not experienced any downsides to working with Bright pattern. Review collected by and hosted on G2.com.
In most cases, we get professional and proactive support. Cases are checked thoroughly first and promptly replied to. Sometimes the extra mile is taken to get to the last detail of our concern and I may explain in a video call. Although it's a professional support relationship, I see BP people first. As a product vise, it's a full hands-on experience including all the challenges in an omnichannel environment. Review collected by and hosted on G2.com.
If PER is taking longer than expected although I expect months of wait time. Review collected by and hosted on G2.com.
I have found BP to be a great and flexible system and often I say to the team at Hurtigruten if you can imagine it you can do and BP has allowed us to make the changes we want and do some real cool stuff with the routing Review collected by and hosted on G2.com.
Changing agent skills is cumbersome and dependent on the amount of skills an agent has it can take a while Review collected by and hosted on G2.com.
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