Fiserv Reviews & Product Details

Fiserv Overview

What is Fiserv?

An innovative and secure solution for omnichannel payments, the BluePay Gateway has been recognized by industry experts and customers as an award-winning choice for credit card processing. With high impact capabilities like direct-to-bank ACH, integrated EMV, enhanced fraud tools, merchant defined tokens, card account updater, and simplified reporting, the BluePay Gateway makes payments efficient and versatile. BluePay supports the needs of all merchants, from small to medium size businesses up through software developers and enterprise level companies.

Fiserv Details
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Discussions
Fiserv Community
Languages Supported
English
Product Description

When you partner with BluePay, you receive high levels of service and security from a credit card processing company that knows the payment industry inside and out.


Seller Details
Seller
BluePay
Company Website
Phone
866-495-0423
Year Founded
2003
HQ Location
Naperville, IL
LinkedIn® Page
www.linkedin.com
94 employees on LinkedIn®

GF
Overview Provided by:
Head of Marketing Automation at BluePay Processing
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Fiserv Reviews

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Biz Dev and Marketing Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

BluePay has been a no hassle processing company with easy to navigate reporting and quick live chat responses. Review collected by and hosted on G2.com.

What do you dislike?

As it grows and integrates/merges with other services and companies, I believe it hasn't been easy to keep track of what is changing and how it affects our company specifically. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

BluePay had significantly better rates to offer than competitors that integrated with our booking software, Tripleseat. Anyone using Tripleseat should get in contact with BluePay. Review collected by and hosted on G2.com.

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UO
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

They are normally willing to work with you on refunds and they are willing to make it right with the customer the majority of the time. The backend was easy to integrate with our online software. The end user never knew BluePay was involved, which is exactly what we and our clients wanted. Review collected by and hosted on G2.com.

What do you dislike?

I do not like the fee's that they charge customers. Many customers are unaware of these fee's and will cause us demanding answers. It is tough to say what fee is being charged, so we normally have to contact BluePay ourselves to figure it out and then report back to the customer. Some of the fee's they charged included PCI Compliance, chargeback's, incorrect back information, lack of funds in the user's account, statement fee, and a higher percentage for AMEX just to name a few. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Look at other options as well. BluePay is great, but the fee's will become your main issue when interacting with clients. It seems like some of the fee's are hidden and are hard to find out about. Consider looking at a platform that is a little more open and honest about their pricing structures. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

They are a merchant who can process transactions and that was something we could not offer. Their backend system is a bit tricky to manage, but you can usually figure out some things from it. Again, we normally have to call or email their support team to figure out what is going on with specific client accounts. Review collected by and hosted on G2.com.

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President
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I like using bluepay as an online payment processor that syncs with CRMs my business uses easily. Review collected by and hosted on G2.com.

What do you dislike?

Currently, the fee for transaction is slightly higher than the default CRM processor. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As a nonprofit, bluepay allows us to have an online platform for peer to peer fundraising and other online fundraising opportunity. Review collected by and hosted on G2.com.

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Student Researcher
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Because I own a small business, it is usually hard to make a good enough income to be able to accept credit cards. Bluepay makes it easy for me. Review collected by and hosted on G2.com.

What do you dislike?

There are a lot of hidden fees and the prices aren't' listed on their website. They should be more transparent with how much it costs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are trying to make accepting credit card payments easier for us, allowing shoppers to pay with convenience as well. Review collected by and hosted on G2.com.

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Marketing Coordinator
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I really enjoy how how simple this is and how life is so much easier with Blue Pay Review collected by and hosted on G2.com.

What do you dislike?

I like this so much that there is not much I do not like except that it delays at times. Not a big issue though. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Please keep this product., Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Solved my problems of easement and usage. Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ease of use with this program/app is outstanding. Taking a customer’s payment is simple, quick and most importantly, secure. Review collected by and hosted on G2.com.

What do you dislike?

Not many of my customers have heard of it - so they tend to be a little apprehensive. Once I show they the app itself, their mind is at ease. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I was having issues with other payment vendors connecting to my account. I’ve never had any issue with BluePay. Review collected by and hosted on G2.com.

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AF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It integrates with our portfolio management software Orion, which allows end users to input their billing information without us having to see or enter it. Review collected by and hosted on G2.com.

What do you dislike?

Not a super intuitive platform, takes a bit to get used to it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

PCI compliance Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The product delivers a wide range of payment options for all business types, large and small. Review collected by and hosted on G2.com.

What do you dislike?

The product is a little by pricey. But if you can afford it it’s a great product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The product is very versatile and solves the varying needs of all business types. Review collected by and hosted on G2.com.

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AF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

24/7 in-house customer support was super helpful when I had issues. Low-volume merchants should look at other options. High-volume merchants will like the pricing and support. Review collected by and hosted on G2.com.

What do you dislike?

When business is not doing well, the pricing is too expensive. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Receiving payments. Review collected by and hosted on G2.com.

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Vice President, Finance
Marketing and Advertising
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

BluePay provides everything we want and need from our credit card processor. Their competitive pricing, easy-to-use and secure online portal, and exceptional customer service allows us to focus on growing our business rather than the day-to-day administration. I definitely recommend working with BluePay. Review collected by and hosted on G2.com.

What do you dislike?

We are very pleased with their services. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

BluePay has been able to save us time and provide confidence that our clients will be accurately, securely and timely billed. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

BluePay as a payment processor does a fine job of processing payments quickly and efficiently. Review collected by and hosted on G2.com.

What do you dislike?

The communication with BluePay employees isn't consistent. It can be great one day and then you may not get a response for a few weeks. I also think their processing fees and hidden fees are a big pain point with customers. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Research, research, research, and review similar products - comparing pricing, structure, and the fine print rules. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are working with clients to have an easy way for donors to give to their non-profit organizations. We have realized that for most customers who don't dig deep into the transactions/pricing/timing BluePay might be a fine option, but for most I think they could do better elsewhere. Review collected by and hosted on G2.com.

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PPC Analyst
Internet
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

BluePay provides exceptional speed when it comes to customer service and helping. I would consider BluePay an above average merchant provider. They offer almost every product that a customer would want from an account provider, from POS software to interactive voice response. Review collected by and hosted on G2.com.

What do you dislike?

There seems to be a lot of hidden fees when it comes to BluePay. They charge an early termination fee, cancellation fee, incidental fees, etc. They do not do a good job of informing new customers of what they might charge. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Always check out the competition. Other competitors are very upfront about their fees and are willing to waive some. Keep this in mind when looking for a processor. There are also a lot of plans to choose from so make sure you get the one that best suits your company - don't let them suck you into their tier plan. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have realized that BluePay is an ideal processor. However, I do not think it would be beneficial for large businesses. Review collected by and hosted on G2.com.

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CI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Very good uptime on the product unlike a competitors like Cybersoure. Review collected by and hosted on G2.com.

What do you dislike?

API is not well documented and not displayed on website for engineers (as least when I integrated with them).

The product is not "hip", it not tailored towards engineers and engineers do not readily want to associate themselves with BluePay compared to Stripe. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Yes Review collected by and hosted on G2.com.

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CEO
Consumer Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I didn't like anything about BluePay.com Review collected by and hosted on G2.com.

What do you dislike?

I caution anyone to use BluePay.com. They have caused problems and cost me money! My staff had to take time to correct their mistake, and I am the one that has to pay for it. BluePay refuses to apologize and compensate me for my loss. Consider an alternative provider. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Run don't walk away from BluePay. They will make you loose money and will do nothing about it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I realized a monetary loss from working with this company Review collected by and hosted on G2.com.

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Marketing Manager SEO/SEM
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Blue pay has always been easy to work with. I wish I could say that about the other companies I have worked with, but they definitely work for your business. Review collected by and hosted on G2.com.

What do you dislike?

When setting up contracts, dealing with details such as terms and PCI compliance certification, we ran into some issues getting things sorted out. They never got my contract to reflect on my account, so a manager ended up emailing me a written note confirming my ACTUAL term vs. what is stated on the website. Still a big negative with me. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great company with a lot of potential! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Simply put. automated billing. Review collected by and hosted on G2.com.

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