I like Ignition because it keeps all our client proposals and invoicing in one place. It allows us to store our services and build out proposals quickly, and I particularly appreciate the all-in-one aspect of the platform. It's also easy to use, and the pricing plans are favorable. Review collected by and hosted on G2.com.

I find customer support could be more helpful, and I would appreciate improved chat response times. Review collected by and hosted on G2.com.

That it is an "all-in-one" system. I no longer need to use separate systems to get engagement letters sent, get invoices paid and send proposals Review collected by and hosted on G2.com.

The cost :-)

They say that you get what you pay for, but I would like the pricing to be a bit more affordable Review collected by and hosted on G2.com.

I love that Ignition handles everything from the first proposal through to payment in one clean professional flow, which removes a huge amount of manual admin from my day-to-day tasks. It integrates seamlessly with the tools I already use, so I don't have to replace any of our systems, just enhances them. The platform feels purpose-built for professional services rather than a generic invoicing tool. The time saved, the professionalism it brings, and the consistency it creates make it one of the best tools I use. Review collected by and hosted on G2.com.

So there's some upfront effort in setting it up properly, but the payoff is absolutely worth it. Review collected by and hosted on G2.com.

I love that Ignition is an AI-driven company using AI insights for pricing. The AI tools are super helpful for developing proposals and collecting payments. I like that their software is very smooth and works very well without glitches. They're always improving the software, which is great. I also find it amazing that Ignition helps me stay organized with the services I'm offering, including the descriptions of those services. It solves multiple problems for our firm efficiently. Review collected by and hosted on G2.com.

The integrations between Ignition and QuickBooks, and Ignition and Karbon can definitely be improved. Review collected by and hosted on G2.com.

I like the way we can customize agreements, send them to clients, and have automatic reminders sent when they do not respond. Ignition makes it easier to remember to follow up once an Engagement Letter is sent, as it helps bring the reminder to the top of the clients' inbox. The initial setup was easy, and it has been good to implement new clients and sync with QBO. Review collected by and hosted on G2.com.

I would like to be able to send change orders more seamlessly as amendments to current agreements. This would treat the document as more of a live document rather than having it be a signature that they have to sign each time. I would also like the ability for it to auto sign after a certain date and time and it be known to the client this will happen. Review collected by and hosted on G2.com.

I find the support staff extremely helpful. They helped us set up all of our templates and continued reaching out after we were onboarded to continue helping where needed. They assist significantly with the creation of templates and understanding how the automated payment side of Ignition works. If something isn't working the way we think it should, they are very quick to respond and jump on a call to figure out the issue. Additionally, the initial setup was very easy as Ignition did all of it for us. Review collected by and hosted on G2.com.

It is extremely expensive, and truly that is the only downside. Review collected by and hosted on G2.com.

The best thing about Ignition is automated payments & engagements. I used to struggle with anxiety around sending invoices to clients and would often lose income due to out of scope work. Now, I can send invoices under the direct debit agreements that are already signed by clients with full fee breakdowns. No more written off time & no more wasting afternoons second guessing the pricing. It's easy to use and more than worth the fees. Customer support is also amazing. Review collected by and hosted on G2.com.

The only downside is I wish the Forms could be customised better so that I could send checklists to clients through Ignition as well. I use conditional formatting with Google Forms to send Checklists for Tax Returns. If Ignition's Form templates had conditional formatting and more features then it would be great to send checklists through here and have it linked to each clients file. Review collected by and hosted on G2.com.

I like the templates for pricing/scope of work and ease of use. It was easy to integrate with Quickbooks and accept payments. I like the projections of how much I'm making with my recurring revenue and it's MUCH better than using Quickbooks. Pricing for cc and ACH fees are less than Quickbooks as well. Customer support was very quick to respond with any questions I have, and even create Loom videos when I don't understand something. Review collected by and hosted on G2.com.

There is a small learning curve on how to build in customized scopes. Review collected by and hosted on G2.com.

Super easy to build proposals and it makes collections a breeze! Review collected by and hosted on G2.com.

I wish I had a little more customization for the pricing options for my packages. The way I bill is a little funky and I sometimes have unique requests from clients.

Overall, though. it's pretty great. Review collected by and hosted on G2.com.

Team collaboration, ability to handle large volume of clients, easy to use Review collected by and hosted on G2.com.

Unable to pull a list of emails that have bounced Review collected by and hosted on G2.com.