--- title: FreshBooks Reviews meta_title: 'FreshBooks Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 981 reviews by the users' company size, role or industry to find out how FreshBooks works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 981 scale: '5' date_modified: '2026-08-09' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # FreshBooks Reviews **Vendor:** FreshBooks **Category:** [Accounting Software](https://www.g2.com/categories/accounting) **Average Rating:** 4.5/5.0 **Total Reviews:** 981 ## About FreshBooks FreshBooks is software that simplifies the complicated world of bookkeeping and accounting. With FreshBooks, you can run your billing, books, and payroll all from one platform—no complicated spreadsheets or convoluted software. With FreshBooks, you’ll save time and get peace of mind. • Run your billing, books, and payroll on the same platform. • Build invoices in seconds and get paid twice as fast. • Create reports that allow you to see the health of your business instantly. • Stay organized for tax time and compliant with tax regulations. • Collaborate with clients, manage billing, and track project profitability. ## FreshBooks Pros & Cons **What users like:** - Users love the **ease of use** of FreshBooks, simplifying accounting tasks for busy small business owners. (154 reviews) - Users value the **simplicity of invoice management** in FreshBooks, streamlining their financial processes effortlessly. (80 reviews) - Users find FreshBooks' **invoicing simplicity** invaluable for managing finances effortlessly and streamlining payment processes. (80 reviews) - Users commend FreshBooks for its **exceptional customer support** , highlighting quick responses and extensive assistance for every issue. (69 reviews) - Users love FreshBooks for its **easy invoicing** , saving time while maintaining accuracy and usability for non-accountants. (60 reviews) - Users find FreshBooks to be **incredibly helpful** for organizing projects and efficiently handling invoicing and timekeeping. (56 reviews) - Simplicity (55 reviews) - Intuitive (51 reviews) - Invoicing Ease (44 reviews) - User Interface (43 reviews) **What users dislike:** - Users find FreshBooks lacks **versatile invoice creation** and flexibility in tracking and data access after cancellation. (57 reviews) - Users find FreshBooks' **invoicing issues** frustrating, especially regarding flexibility and access to previous records post-cancellation. (33 reviews) - Users find FreshBooks to be **expensive** , especially for solopreneurs needing additional features and support. (28 reviews) - Users find the **limited features** of FreshBooks restrict functionality, especially regarding invoice management and client access. (28 reviews) - Users note **pricing issues** , citing annual rate increases and complications with tax handling and invoice summaries. (28 reviews) - Integration Issues (25 reviews) - Invoicing Problems (23 reviews) - Invoice Issues (20 reviews) - Limited Options (20 reviews) - Users face **payment issues** with bank connections and client credit updates, hindering smooth financial transactions. (20 reviews) ## FreshBooks Reviews ### 1. Freshbooks has made my life SO much easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about FreshBooks?** Freshbooks has made my life so much easier. The user interface is the best experience I've had with a program. Everything is simple and clear and fast. The customer service experience is also incredible. Fast, friendly, knowledgeable and I always know they have my back! **What do you dislike about FreshBooks?** I honestly can't think of anything I don't like. If there was something, I feel like customer service would take care of it immediately. **What problems is FreshBooks solving and how is that benefiting you?** Freshbooks helps simplify billing saving me so much time. ### 2. Generally good, but interface is a bit showy and overdesigned, and service is overpriced **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about FreshBooks?** Simple, straightforward ability to create and send invoices. **What do you dislike about FreshBooks?** Cost, and not enough tiers of service. From day one, I still have no confidence that emails will not end up in client spam, so I have to send follow emails with links. Wish there was a way to send from my own email address to assure delivery. **What problems is FreshBooks solving and how is that benefiting you?** Invoicing and tracking late payments; allowing clients to pay by credit card. ### 3. Simple and easy to understand **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction **Reviewed Date:** May 10, 2025 **What do you like best about FreshBooks?** simplicity. easy understand the platform and tracking is great **What do you dislike about FreshBooks?** emails go to junk mail often. wish there was financing built in for customers for bigger projects **What problems is FreshBooks solving and how is that benefiting you?** nothing ### 4. Excellent Accounting Tool for Small Businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Randy G. | Owner/Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2024 **What do you like best about FreshBooks?** It's easy to use, intuitive, and they're continually making it better. The Freshbooks support team is excellent at communicating changes in their platform. Migrating into Freshbooks from QuickBooks was a breeze. **What do you dislike about FreshBooks?** I wish it had more integrations with other platforms such as CRM systems and productivity suites. **What problems is FreshBooks solving and how is that benefiting you?** They simplify the complexities of managing expenses, invoicing clients (for both recurring and single invoices), and synchronizing data with my bank. ### 5. One place for all your payment and productivity needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Writing and Editing **Reviewed Date:** March 16, 2025 **What do you like best about FreshBooks?** The visual representations of my accounts, the ease of site navigation, and the invoicing process. **What do you dislike about FreshBooks?** The connections to my banks and PayPal are problematic. My balances in FreshBooks never match my actual balances and they have the exact same information. I don't understand why. **What problems is FreshBooks solving and how is that benefiting you?** Having my invoicing and payments all in one place. ### 6. Overall, Freshbooks is extremely user friendly as an accounting software and basic CRM. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching **Reviewed Date:** March 18, 2025 **What do you like best about FreshBooks?** Time Tracking, Accounting, Reports and Sales Tax reports. **What do you dislike about FreshBooks?** I dislike that it isn't more user friendly for clients and coaching, it would be great to have a coaching client portal for learning and videos, etc. **What problems is FreshBooks solving and how is that benefiting you?** I don't need to invest in a monthly bookkeeper and invoicing clients is a breeze. ### 7. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism **Reviewed Date:** March 31, 2025 **What do you like best about FreshBooks?** Easy to use, staff is helpful when I have questions. **What do you dislike about FreshBooks?** Terminology took some getting used to as I do not have a background in bookkeeping. Figure out where to put things took some time. **What problems is FreshBooks solving and how is that benefiting you?** Tracking of tickets sold, expenses and payments to entertainers. ### 8. Freshbooks works great for small businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Alex H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about FreshBooks?** I love the overall user experience. It is clean, well laid out and user-friendly. The mobile interface is almost exactly like the desktop version so you don't have to waste time trying to relearn the service. Also, the ocr camera receipt capture is very handy all the way around. **What do you dislike about FreshBooks?** Only downside, which is the case for most businesses now, is the continuation of slight yearly price increases. **What problems is FreshBooks solving and how is that benefiting you?** Saving time and having all of my accounting functions readily available on my desktop or on my mobile devices ### 9. Freshbooks is very user friendly and easy to navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Sean M. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about FreshBooks?** Tracking business expenses and generating profit and loss statements. **What do you dislike about FreshBooks?** nothing comes to mind. everything works great. **What problems is FreshBooks solving and how is that benefiting you?** Being able to run my business and allowing mobile capability. ### 10. Good value accounting software, with great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Jenni F. | Independent Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **What do you like best about FreshBooks?** Easy to use tools and interface, fast and simple dashboard, fast and responsive customer service. **What do you dislike about FreshBooks?** Troubles with 3rd party app integration and importing **What problems is FreshBooks solving and how is that benefiting you?** Excellent invoicing and income tracking tools - producing books for tax year purposes ### 11. Easy, Simple and Painless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2024 **What do you like best about FreshBooks?** Easy of use and completeness of what it offers **What do you dislike about FreshBooks?** Lag time (float) to get my funds is the only negative **What problems is FreshBooks solving and how is that benefiting you?** Tracking and billing while making it easy to get paid in the moment. Only the delay in receiving those funds is less than desirable. ### 12. Organized and engaging **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about FreshBooks?** It is super user friendly! Very intuitive. **What do you dislike about FreshBooks?** I do feel it is expensive for my small business. **What problems is FreshBooks solving and how is that benefiting you?** Keeps everything all in once place from start to finish. I create an proposal, once accepted, invoice, then watch for payment. Once services are rendered, I am able to close out the invoice. Expenses are easy to manage and the reporting is quck and thorough. ### 13. Fresh and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Tim R. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about FreshBooks?** FreshBooks is easy. Plain and simple. I use for invoicing and collections only but the processes involved and much easier than other cloud-based services. Credit card processing is very intuitive. Year end planning is a breeze. **What do you dislike about FreshBooks?** I only use a small portion of what FB has to offer and I have not found anything that I do not like. **What problems is FreshBooks solving and how is that benefiting you?** Easy to post payments whetehr by check, ACH or credit card. Fast CC processing through Stripe. ### 14. Freshbooks is everything I need for my bookkeeping needs in my business. **Rating:** 5.0/5.0 stars **Reviewed by:** Amy F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about FreshBooks?** I love that freshbooks is cloudbased. Also, never have trouble getting through to a real person when I need help. **What do you dislike about FreshBooks?** I honestly can't think of anything I don't like. **What problems is FreshBooks solving and how is that benefiting you?** Freshbooks helps me stay on top of my bookkeeping for my small business. ### 15. Easy to use bookkeeping and automated invoicing **Rating:** 5.0/5.0 stars **Reviewed by:** Les S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about FreshBooks?** Easy to set up new customers and automated invoicing. Adding payments manually is quick. Banking connection works flawlessly. **What do you dislike about FreshBooks?** Reconciling can be clumsy with large numbers of transactions. **What problems is FreshBooks solving and how is that benefiting you?** Freshbooks frees me from having to manually invoice my monthly customers. ### 16. Overall easy to use but will not back a credit card dispute **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism **Reviewed Date:** March 17, 2025 **What do you like best about FreshBooks?** Easy to use and easy to add accountant in **What do you dislike about FreshBooks?** They do not back credit card disputes even when customer clearly used the service **What problems is FreshBooks solving and how is that benefiting you?** It is not "solving" any issues for me but I like it better than quickbooks ### 17. It does what I need. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about FreshBooks?** I'm able to sort all my clients and projects. It alows me to keep track of invoices, estimates and hours. **What do you dislike about FreshBooks?** Not much i dislike. There are things that I would add such as more flexibility within invoices, estimates, proposals. **What problems is FreshBooks solving and how is that benefiting you?** Keeps all my projects in 1 place for convenience and organization. It has all my depits and credits for accounting and taxes. ### 18. Freshbooks is always supportive and friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about FreshBooks?** I have used Freshbooks for over 15 years in different businesses. Any and every time I need support I find them quick to respond with friendly and useful guidance. They take time to understand what I need help with and work with me to resolve the issue. **What do you dislike about FreshBooks?** I do wish Freshbooks had better discounts for multiple business subscriptions. **What problems is FreshBooks solving and how is that benefiting you?** Freshbooks makes it easy for me to gather and organize expenses. ### 19. professional **Rating:** 4.0/5.0 stars **Reviewed by:** r a. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about FreshBooks?** most useful is the support and how fast they respond **What do you dislike about FreshBooks?** was their deal with Stripe that did not allow clients to reach out to them **What problems is FreshBooks solving and how is that benefiting you?** bill collection ### 20. In short Freshbooks is excellent for a Freelance Graphic and Web designer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2024 **What do you like best about FreshBooks?** Being able to duplicate invoices for a couple of my clients that always have similar work for me. Automated expenses. Easy export of all expenses and sales for tax time. **What do you dislike about FreshBooks?** This isn't a dislike but a feature I would use if added. Having a built in calculator in Freshbooks. **What problems is FreshBooks solving and how is that benefiting you?** Freshbooks saves me approx. 10-15 hours a month for expenses and invoicing. ### 21. decent product, great service, and getting better **Rating:** 3.5/5.0 stars **Reviewed by:** Jonathan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about FreshBooks?** The support is top-notch and the support personnel are very responsive. Freshbooks offers conversion services for users transitioning from Quickbooks which was very helpful. **What do you dislike about FreshBooks?** The accounting features are getting better, but still have a ways to go until Freshbooks is a full-featured stand-alone SMB accounting application. **What problems is FreshBooks solving and how is that benefiting you?** I switched from Quickbooks Online which was getting increasingly expensive and their support was just horrible. Freshbooks has been a much better value and the support experience is far superior to Intuit's. Invoicing and collection is very easy; I use Freshbooks for tracking all expenses and reconciling bank / credit card accounts. Some of the features are not very well developed (e.g. journal entries and asset depreciation which requires a lot of manual effort. Some of the features (like expense classification and reconciliations) are in separate sections and currently require some extra steps which would be unnecessary if they were combined in the section application section. I have only been using Freshbooks for approximately 1 year, but have already seen that they are committed to improving the product and it has been getting better during the time I've used it. ### 22. Super convenient for tracking expenses, billing clients AND getting a income statement for taxes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about FreshBooks?** It's so easy to bill your clients, accept credit cards or bank transfer and get paid quickly! **What do you dislike about FreshBooks?** The program generally does a good job of tracking expenses once you have a credit card(s) and/or bank account(s) plugged in with the program but doesn't always categorize them well and I need to go through them often to correct them. Of course, that is mainly due to the fact that the program uses AI to figure out those expenses and AI is very much a work in progress. **What problems is FreshBooks solving and how is that benefiting you?** Easy to track my expenses and bill my clients. The cash flows into my business that much more quickly. ### 23. Accounting software is like a magic calculator that saves me tons of time **Rating:** 4.0/5.0 stars **Reviewed by:** John K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2024 **What do you like best about FreshBooks?** For its simplicity: "Freshbooks makes accounting a breeze - its user-friendly interface keeps me organized without the headache." For its time-saving features: "Freshbooks is a lifesaver! The invoicing, time tracking, and expense management all in one place keeps me super efficient." For its focus on small businesses: "Freshbooks understands my needs as a small business owner - it has the perfect features without overwhelming complexity." Customer Support is very easy and proffessional **What do you dislike about FreshBooks?** It can handle underpaid invoices but in a very antiquated way editing the original invoice with a negative amount. The time tracker is good but it takes the time out too far on the invoice - it should automatically use rounding. **What problems is FreshBooks solving and how is that benefiting you?** All the revenue is paid ACH so its a snap reconciling all the invoices ### 24. Simple and convenient way to send invoices and receive payments. **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2025 **What do you like best about FreshBooks?** How simple it is to send invoice and receive payments. **What do you dislike about FreshBooks?** Freshbooks works well for me as it is, so nothing I dislike. **What problems is FreshBooks solving and how is that benefiting you?** With Freshbooks I am able to receive credit card payments. ### 25. it good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** April 08, 2025 **What do you like best about FreshBooks?** easy to work with when doing invoices which helps **What do you dislike about FreshBooks?** cost is important but still need this to work with **What problems is FreshBooks solving and how is that benefiting you?** Its just ok ### 26. User friendly for busy small business owners **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline K. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2024 **What do you like best about FreshBooks?** Very user friendly with excellent customer support. It has many features that work very well with the different businesses I support. I recomment it for implentation and integration for the clients I support and also for my own businesses. This is my go to software. **What do you dislike about FreshBooks?** Right now I do not have anything. I love that more features are being added. **What problems is FreshBooks solving and how is that benefiting you?** Time management ### 27. Price for use **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2024 **What do you like best about FreshBooks?** Freshbooks has made searching for paper invoices, and tracking down unpaid work easier. **What do you dislike about FreshBooks?** I am a true sole proprietor. I have a simple account, but because I have new one off customers every other week I must pay for the premium plan. **What problems is FreshBooks solving and how is that benefiting you?** accounting totals, and invoice tracking. **Official Response from FreshBooks Support:** > Hey there, thank you for taking the time to share your review of FreshBooks. I have shared your feedback regarding plans and clients with our team on your behalf. If there is any other feedback you wish to share, our team is here to help! The Support Team can be reached via https://www.freshbooks.com/contact ^DM ### 28. Going strong for over 10 years **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about FreshBooks?** It makes my invoicing super easy. The interface and setup was simple and intuitive. the support team always resolves our issues if we have one. Kudos to them. **What do you dislike about FreshBooks?** Can't think of any real problems we have. It just works. **What problems is FreshBooks solving and how is that benefiting you?** We only use it for invoicing. It works well. ### 29. Excellent Accounting Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Newspapers | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2024 **What do you like best about FreshBooks?** Whenever I have a question I can call and get the answers quickly. In addition to that the customer service person will show me some features that were not part of my original call but are ancillary to my question. **What do you dislike about FreshBooks?** I find the chatbot not all that helpful. I don't believe my questions are all that difficult, such as how to reverse a payment to an invoice but the chatbot doesn't seem able to understand what to me is a simple request. **What problems is FreshBooks solving and how is that benefiting you?** It is fast, efficient and user friendly ### 30. I love Freshbooks **Rating:** 5.0/5.0 stars **Reviewed by:** Eddie C. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about FreshBooks?** Freshboooks has been my daily invoicing and expense tracking system for well over a decade now. Their software is intuitive, easy to use and I'm able to create invoices in minutes. On the rare occasion I've needed to contact customer support, they've responded quickly and solved my issue. **What do you dislike about FreshBooks?** My only compaint is I wish the design elements of the invoice template were more customizable. **What problems is FreshBooks solving and how is that benefiting you?** Freshbooks makes my invoicing and expense tracking super easy. The various reports are critical for accounting and tax return completion. ### 31. Freshbooks is super easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about FreshBooks?** It's simple, straight forward. It takes very little time to set up initially. **What do you dislike about FreshBooks?** I do not like that you have to verify through your cell phone every time you login in. **What problems is FreshBooks solving and how is that benefiting you?** It keeps track of my customers easily. ### 32. Fantastic small business finance software **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen N. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2024 **What do you like best about FreshBooks?** Ease of use- the ability to do all of my invoicing, bank reconciliation, accounting, and reporting in one place- without needing a finance degree- is so helpful as a business owner **What do you dislike about FreshBooks?** The upstart is a little challenging. Having training videos and not just articles would be helpful. **What problems is FreshBooks solving and how is that benefiting you?** One stop shop for all finance needs of my business- easily send professional looking invoices, auto import all expenses and payments for easy reconciliation, give my accountant access for EOY tax season ### 33. I have been using them for many years **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2024 **What do you like best about FreshBooks?** Everything is so easy. Recurring invoices simplify life for clients on retainers. If I have project work or need to track time for a retainer it's very easy and convienent and the timer is reliable. I have been using Freshbooks for well over a decade and have never been tempted to change. **What do you dislike about FreshBooks?** I wish it was less money to accept online payments -- but that is a Stripe issue and a cost of business. **What problems is FreshBooks solving and how is that benefiting you?** Monthly invoicing takes just a few minutes. ### 34. Good product with exceptional customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about FreshBooks?** The customer support is great. They've always replied quickly and you can tell its a human who actually understands the issue. I've emailed them screenshots and short videos of issues and they look at them and help. **What do you dislike about FreshBooks?** There's a few bugs and issues here and there, but its constantly improving. **What problems is FreshBooks solving and how is that benefiting you?** Great for making estimates, getting them signed, and converting to an invoice for clients to pay online. ### 35. FreshBooks is easy to learn **Rating:** 5.0/5.0 stars **Reviewed by:** Adrianna K. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2024 **What do you like best about FreshBooks?** Great for Small Business, especially when you have contractors **What do you dislike about FreshBooks?** not enough accounting features for an accountant **What problems is FreshBooks solving and how is that benefiting you?** Clients can see the Invoices ### 36. Easy to manage **Rating:** 4.5/5.0 stars **Reviewed by:** Minerva Theresa G. | Program Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2024 **What do you like best about FreshBooks?** The supportive customer service and ease of updating accounts. Freshbooks is very user-friendly. The customer service is fast and friendly. **What do you dislike about FreshBooks?** The "help" feature on Freshbooks is not very clear on a few of the questions. **What problems is FreshBooks solving and how is that benefiting you?** Receiving profit and loss reports for my accountant ### 37. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Eric O. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about FreshBooks?** Freshbooks is east to use and train staff on. It is affordable and does everything my business needs for its bookkeeping needs. Their Customer Support is also amazing and have bever let me down. **What do you dislike about FreshBooks?** Freshbooks could have more customizable features. My Archived invoices should have a space in my customers profile below their outstanding invoices. Its very minor things, but you asked. **What problems is FreshBooks solving and how is that benefiting you?** Bookkeeping made simple ### 38. Easy to use and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin V. | Fire Liaison, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2024 **What do you like best about FreshBooks?** How easy it is to track and log your time. **What do you dislike about FreshBooks?** FreshBooks is great, I haven't noticed any down sides. **What problems is FreshBooks solving and how is that benefiting you?** As a user i haven't had any problems. ### 39. Great app for time tracking and invoicing **Rating:** 5.0/5.0 stars **Reviewed by:** Joan C. | Graphic and Web Design and Consultation, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about FreshBooks?** I love being able to track my time for each project, and later be able to quickly add that to an invoice. Easy to track clients and projects, and to set prices for different situations. **What do you dislike about FreshBooks?** My biggest frustration is with the iOS version of the app -- while the computer/browser version is great, it's not possible to look at the time tracking on the smart phone. Every month I'm asked (while away from my computer) "how many hours do you estimate for project X this month?" and I cannot anser that without going to the browser version (yes, I can do that on my phone, but then why have the phone app?). **What problems is FreshBooks solving and how is that benefiting you?** I am able to keep clear records of the time spent on every project and for every client. Since my business is practically all billed by the hour, this is invaluable. I love being able to click "start" when I start my time on a project, and pause or end it as needed. I'm not a clock-watcher, so this really helps me know just how much time I'm putting into a project. FreshBooks also has the ability to charge different fees for differnt projects, clients and/or activities. This is also invaluable, since I use differnt rates depending on the job parameters. Their support team has always been knowledgeable and usually quick to respond to any issues I've had. ### 40. East, quick, convenient **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2024 **What do you like best about FreshBooks?** The simplicity of the interface is the best part **What do you dislike about FreshBooks?** Not super robust in terms of categorizing non-expense related payments or costs that my business incurs **What problems is FreshBooks solving and how is that benefiting you?** Nice to have payroll in the same place as the rest of my accounting ### 41. Great for creating invoices in different currencies. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about FreshBooks?** I've tried several different, easy to use, invoicing tools for our annual conferences that happen all over the world. Freshbooks was the first that allowed me to easily switch between currencies without having to create multiple accounts. It integrates nicely with tools like Zapier making our entire registration process a breeze. **What do you dislike about FreshBooks?** Because it's a 3rd party tool, it doesn't have as many customizations you might have building out your own internal system, but for ease of use, I really appreciate using Freshbooks. **What problems is FreshBooks solving and how is that benefiting you?** easy to use invoicing across multiple currencies. ### 42. Life Saver for a New Business **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly S. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2024 **What do you like best about FreshBooks?** As a new business owner, keeping track of invoicing, payments, bills, and taxes is important. FreshBooks has a very easy user interface and has made the administrative part of my business life regarding financial things so much easier. My accounting representative reviews my books and helps me keep everything categorized properly. **What do you dislike about FreshBooks?** I did have to obtain a separate tax professional, but I used a partner company, Bench, and that has proven to be a great idea. I have not found anything to dislike it and have been using FreshBooks since July 2023. **What problems is FreshBooks solving and how is that benefiting you?** All of my invoicing and payments are matched, so I never lose track of money owed to my company. My business accounts are connected, and I can easily categorize business expenses from company bank accounts and credit cards. I know exactly what the financial status of my company is. As my books were perfect, the tax professional was able to review things after the New Year to see what needed to be fixed, and nothing did. All I need do is submit tax forms from clients, etc. and it will be done. ### 43. FreshBooks Helped Me Take My Business to The Next Level **Rating:** 5.0/5.0 stars **Reviewed by:** Sue B. | Digital Marketing Specialist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2020 **What do you like best about FreshBooks?** There are so many things I like about FreshBooks, it's difficult to say what I like best about it. If I had to narrow it down to one thing I would say it's their phenomenal support. Whenever I have a question, whether it be big or small, I love the fact that I can call a number and reach a real person quickly. Support is always friendly and knowledgable. They've helped me out of a jam more than a few times. **What do you dislike about FreshBooks?** There is not much bad I can say about FreshBooks, however I think they could add a few more features that might make it more attractive to freelancers. I think it would be great to have a way that I could create payment buttons to put on my website. **Recommendations to others considering FreshBooks:** FreshBooks is a solid choice. I highly recommend giving it a try in your business. I think it will meet or exceed the needs of most small businesses or freelance entrepreneurs. The ease of use and the support are the two biggest reasons I've stuck with them for so long. **What problems is FreshBooks solving and how is that benefiting you?** FreshBooks has made tax time so much easier. I use it to import all of my banking information so it's a great way to keep track of all my spending. Then I categorize my spending into categories that are congruent with my expense categories that I use when I file my taxes. Anything that is a personal expense, not related to business, I put in a personal category. This helps me to keep running totals of all my business expenses and keeps them "separate" from personal expenses. ### 44. Exceptional customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer W. | Accounts Receivable, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about FreshBooks?** I can actually talk to someone on the phone and don't have to go through email or chats. They genuinely try to get issues resolved the first time. **What do you dislike about FreshBooks?** Some of our clients have difficulty updating their credit cards. I cannot help them with this task because it is either difficult or not allowed by Freshbooks. Do not like that payments are processed by Stripe. **What problems is FreshBooks solving and how is that benefiting you?** Ability to process recurring invoices, able to modify recurring invoices easily, easily get invoices auto paid by most of our clients. ### 45. Good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services **Reviewed Date:** March 23, 2025 **What do you like best about FreshBooks?** Intergration with my other programs used. **What do you dislike about FreshBooks?** Limited client follow up on deliquent invoices. **What problems is FreshBooks solving and how is that benefiting you?** Generate quick invoices. ### 46. Easy to use. Missing a few key elements. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about FreshBooks?** Ease of use, on both the business end and the client side. **What do you dislike about FreshBooks?** There are a few features I would like to see (eg the ability to add a new project from the dashboard) **What problems is FreshBooks solving and how is that benefiting you?** Ease of billing and payment processing ### 47. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2025 **What do you like best about FreshBooks?** Time tracking and ease of invoicing. Clean interface. **What do you dislike about FreshBooks?** No native cashflow statement. I am aware there are third party services we can use but a full native integration would be better. **What problems is FreshBooks solving and how is that benefiting you?** It does allow me to easily keep track of the time spent on files and to bill accordingly. ### 48. Very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction **Reviewed Date:** March 13, 2025 **What do you like best about FreshBooks?** FreshBooks is very user friendly. Highly recommend **What do you dislike about FreshBooks?** I haven't run into anything I dislike yet. **What problems is FreshBooks solving and how is that benefiting you?** Job tracking ### 49. I have been using FreshBooks for over 15 years, and love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about FreshBooks?** Its fast and easy to invoice clients– and for them to make payments. **What do you dislike about FreshBooks?** I'm trying to think of something, but I can't seem to find a single negative, they have only gotten better over the years. **What problems is FreshBooks solving and how is that benefiting you?** FreshBooks makes online billing, payments, and accounting, fast and easy! ### 50. 12 years and "counting" **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about FreshBooks?** Easy to use app with all the functionality I need to track invoices in and out and to manage my financials **What do you dislike about FreshBooks?** There are occasional bugs, but the support is excellent. **What problems is FreshBooks solving and how is that benefiting you?** We need to receive invoices from contractors and enable contractors to enter time sheets. Freshbooks handles all that. We also invoice clients and track expenses. We have not used Freshbooks to date for Balance Sheets, but are starting to implement this as well. ## FreshBooks Discussions - [What is FreshBooks used for?](https://www.g2.com/discussions/what-is-freshbooks-used-for) - 1 comment, 1 upvote - [How do you account for mileage?](https://www.g2.com/discussions/25311-how-do-you-account-for-mileage) - 1 comment, 1 upvote - [What is the best way to manage deposits against future work as a consultant?](https://www.g2.com/discussions/25036-what-is-the-best-way-to-manage-deposits-against-future-work-as-a-consultant) - 2 comments, 1 upvote - [How do you like using Freshbooks](https://www.g2.com/discussions/24969-how-do-you-like-using-freshbooks) - 2 comments, 1 upvote - [Does anyone know how to input time form the mobile app? It does not seem possible, even though I would think it should be the main purpose of the app?](https://www.g2.com/discussions/24606-does-anyone-know-how-to-input-time-form-the-mobile-app-it-does-not-seem-possible-even-though-i-would-think-it-should-be-the-main-purpose-of-the-app) - 1 comment, 1 upvote - [View FreshBooks pricing details and edition comparison](https://www.g2.com/products/freshbooks/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+04%3A32%3A43+-0500&secure%5Bsession_id%5D=b94b0857-5760-44e8-95f4-f85b3629326e&secure%5Btoken%5D=127f99d7a3e70fd2accb71487bc9d9c6524e8abec889b7c08ff38d6885099752&format=llm_user) ## FreshBooks Integrations - [Data Studio](https://www.g2.com/products/data-studio/reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - [SherpaDesk](https://www.g2.com/products/sherpadesk/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) ## FreshBooks Features **Additional Functionality** - Data Import/Export - Estimating - Timer - Multi-Currency - Customizable Reports - Alerts/Notifications - Reporting/Analytics - Real-Time Updates - Projections - Customizable Fields - Approval Process Control - Mobile App - Generative AI - Activity Dashboard - Billing & Invoicing - Budgeting/Forecasting - Resource Allocation & Planning - Access Controls/Permissions - Real-Time Notifications - AI Copilot - Summary Reports - Reporting & Statistics - Real-Time Data - Automatic Time Capture - Overtime Calculation - Clock In/Out - Productivity Analysis - Multi-Language - Employee Scheduling - Employee Database - Billable & Non-Billable Hours - Usage Tracking/Analytics **Expense Reports** - Ease of Creating Expense Reports - Bank / Credit Card Integration - Smart Categorization - Digital Receipt Management - Employee Reimbursement - Currency Conversions - Corporate Card - Credit Card Management **General Ledger** - Journal Entries - Tags / Dimensions - Audit Trail **Employee Self Service** - Self Service Portal **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration - Debit/Credit Card Processing - Online Payments - Partial Payments - In-Person Payments - Digital Wallet Payments **Bill Generation** - Templates - Digital Billing - Recurring Billing - Hourly Billing - Contingency Billing - Project Billing - Multi-Period Recurring Billing - Recurring/Subscription Billing - Deferred Billing **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Agentic AI - Expense Management** - Autonomous Task Execution - Cross-system Integration **AI Assistant - Accounting** - AI Accounting Assistant **Travel Management** - Ease of Booking - Itinerary Management - Trip Notifications - Advanced Integrations - Online Booking - Credit Card Management - Booking Management - User Management - Restriction Management - Reservations Management - Reimbursement Management - Vendor Management - Travel Management - Promotions Management - Workflow Management - Receipt Management - Supplier Management - Compliance Management - Policy Management - Invoice Management - Real-Time Notifications - Third-Party Integrations - Timesheet Management - Invoice Management - Reimbursement Management - Real-Time Notifications **Accounts Receivable** - Invoice Customization - AR Automation - Collections Automation **Administration** - Payroll Entry - Direct Deposit - Expense Reimbursement - Wage Garnishment - Split Deposits **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 - Payment Gateway Integration - ACH Payment Processing - Cryptocurrency Processing **Bill Processing** - Consolidation - Batch Invoicing - Management - Compliance Management - Purchase Order Management - Document Management - Email Management - Client Management - Dunning Management - Master Data Management - Refund Management - Discount Management - Sales Tax Management - Subscription Management - Recurring Invoicing - Billing & Invoicing **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management - Reimbursement Management - Task Progress Tracking **Accounts Payable** - AP Automation - Payment Processing - Purchase Orders - Invoice Processing - Purchase Order Management - ACH Payment Processing - Electronic Payments - Electronic Payments - Credit Card Processing **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Payment Options** - Multi-Currency - Self Service Portal **Integration** - Accounting - Payments - ERP - Mobile Payments - CRM **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition - Biometric Recognition - Optical Character Recognition **Integration** - Accounting Integration - API - 401(k) Tracking - Expense Tracking - Vacation/Leave Tracking - Third-Party Integrations - Third-Party Integration **Security** - POS Verification **Agentic AI - Billing** - Autonomous Task Execution **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Additional Functionality** - File Encryption - Reporting & Statistics - Alerts/Notifications - Contact Database - Third-Party Integrations - AI Copilot - File Sharing - Purchasing & Receiving - Multi-Language - Activity Dashboard - Customizable Invoices - Real-Time Reporting - Credit Card Processing - Quotes/Estimates - Fraud Detection - Real-Time Data - Generative AI - Dynamic Pricing - Credit Note - Duplicate Detection - Invoice History - Reminders - Billing Portal - Accounting Integration - Backup and Recovery - Customizable Branding - Bulk Send - Invoice Creation - Time & Expense Tracking - API - Customizable Reports - Projections - Multi-Currency - Event Logs - Invoice Processing - Automated Receipt Matching - Tax Calculation - Payment Processing - Data Import/Export - Real-Time Analytics - Client Portal - Email Reminders - Mobile Access - Bank Reconciliation - Transaction History - Customer Accounts - Customizable Fields - PCI Compliance - Audit Trail - Multiple Payment Options - Self Service Portal - ACH Payment Processing - Third-Party Integration - Payment Tracking - Batch Processing - Approval Workflow - For Small Businesses - Tax Compliance - Workflow Automation **Additional Functionality** - Audit Trail - Secure Data Storage - AI Copilot - Approval Process Control - Data Import/Export - Duplicate Detection - Expense Claims - Budgeting/Forecasting - Customizable Fields - Spend Control - Customizable Templates - Access Controls/Permissions - Reporting & Statistics - Automated Receipt Matching - Mobile Receipt Upload - Billable & Non-Billable Hours - Financial Analysis - Categorization/Grouping - Single Sign On - Activity Dashboard **Other Functionality** - Inventory Tracking / Ordering - Inventory Reporting - Multi-Entity / Consolidation - Recognition Rules - Reconciliations - Payroll - Time and Expense - Cost Tracking - Time Tracking - Status Tracking - Budget Tracking **Platform** - Payroll Reporting - User, Role, and Access Management - Performance and Reliability - Scalability - Payroll Reporting - Activity Dashboard - Compensation Management - Timesheet Management - Performance Management - Benefits Management - Document Management - Payroll Management - Compliance Management - Cash Flow Management - Team Management - Policy Management - Calendar Management - Mobile Access - Attendance Management - Deduction Management - Employee Management - Reimbursement Management - Audit Management - Receipt Management - Time Off Management - Workflow Management - Expense Management **Platform** - Accounting integration - E-commerce Integration **Additional Functionality** - Reminders - Employee Profiles - Generative AI - Alerts/Notifications - W-2 Preparation - Multi-Country - Employee Database - Reporting & Statistics - Employee Self Service - AI Copilot - Data Import/Export - Multi-State - Approval Process Control - Tax Compliance - Access Controls/Permissions - Time Tracking - Customizable Reports - Web-based Deployment - Payroll Outsourcing - Expense Claims - Multi-Currency - Corporate/Business - Chatbot - 1099 Preparation - Auto Update - Time & Attendance - AI/Machine Learning - Employee Onboarding - Batch Processing - Accounting - For Accountants - For CPA Firms - Multi-Location - Reporting/Analytics - For Small Businesses - Workflow Automation **Additional Functionality** - Data Synchronization - Transaction Monitoring - Purchasing & Receiving - Contactless NFC - Offline Access - Electronic Signature - PCI Compliance - Credit Card Management - Fraud Detection - SSL Security - Mobile Access - Generative AI - Returns Management - Discount Management - Reminders - Barcode/Ticket Scanning - Reporting & Statistics - Recurring/Subscription Billing - Compliance Management - Transaction History - Mobile Card Reader - Sales Tax Management - Customer Database - Receipt Management - Customizable Branding - Invoice Management - Cash Management - Remote Access/Control - Multi-Location - Sales Trend Analysis - CRM - Gift Card Management - Sales Reports - AI Copilot - Multiple Payment Options - Loyalty Program - Status Tracking - Alerts/Notifications - Activity Dashboard - Expense Tracking - Data Security - Payment Links - API - Payment Fraud Prevention - Payment Reconciliation - Data Import/Export - Search/Filter - Real-Time Data - Billing & Invoicing **Mobile** - Receipt Capture - Mileage Tracking - Travel Itinerary and Flight Status Updates - Expense Tracking - Real-Time Updates **Reporting & Analytics** - Financial Statements - Custom Reporting - Budgeting / Forecasting - Dashboards - Financial Reporting - Activity Dashboard **Platform** - Embedded AI / Machine Learning - Complex Approval Workflow - Generative AI **Mobile Time Tracking** - Project Time Tracking - Expense Tracking - Progress Tracking - Activity Tracking - Time Tracking by Client - Project Tracking - Billable Items Tracking - Attendance Tracking - Vacation/Leave Tracking - Project Time Tracking - Leave Tracking - Budget Tracking - Online Time Tracking - Offline Time Tracking - Location Tracking **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Performance and Reliability - Output Document Generation - Mobile Access **Administration** - PCI Regulation Compliant **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management - Timesheet Management - Payroll Management - Employee Management - Invoice Management - Calendar Management - Workflow Management - Task Management - Mobile Access - Mobile Access - Workflow Management - Compliance Management **Integration** - Data Import and Export Tools - Integration APIs - Breadth of Partner Applications - Collaboration Tools - Third-Party Integrations - Accounting Integration - Third-Party Integrations **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline - Accounting Integration - QuickBooks Integration - Real-Time Reporting - Third-Party Integrations - Payroll Integration - Accounting Integration **Cash Flow** - Track Cash Flow - Income and Expenses - File Exports **Budgeting & Forecasting** - Budgeting / Forecasting - Data Import - Versioning - Historical Data **Revenue** - Revenue Types - Revenue Allocation - Scheduling **Payroll** - Direct Deposit - Check/W-2 Printing - Tax Calculation - Reporting and Dashboards **AI** - Data Extraction - Invoice Processing - Expense Management - Fraud Detection - Tax Compliance - Support Chatbots - Bank Reconciliations - Report Generation - Customizable Alerts - Predictive Analytics - Receipt Management - Workflow Management - Payroll Management - Sales Tax Management - Audit Management - Tax Management - Fixed Asset Management - Reporting/Analytics - Order Management - Sales Order Management - Cash Flow Management - Cash Management - Real-Time Data - Vendor Management - Credit Card Processing - Financial Consolidation & Close Management - Transaction Management **Mobile Applications - Accounting** - Cloud Integration - Notifications - UI - Offline - Expense Tracking - Invoice Management - Compliance Management - Inventory Tracking - Inventory Management - Financial Management - Activity Tracking - Document Management - Compliance Tracking - Notes Management **Agentic AI - Accounting** - Autonomous Task Execution **Additional Functionality** - Multi-Location - Generative AI - Accounts Payable - Fund Accounting - Quotes/Estimates - Approval Process Control - AI Copilot - Chart of Accounts - Project Accounting - Encryption - Accounts Receivable - Recurring/Subscription Billing - Billing & Invoicing - Reminders - Multi-Currency - Access Controls/Permissions - Income & Balance Sheet - Data Security - General Ledger - Currency Conversion - Customizable Templates - Accounting - Estimating - Reporting & Statistics - Financial Analysis - Transaction History - Expense Claims - Document Storage - SSL Security - Categorization/Grouping - Automatic Billing - Purchasing & Receiving - Customer Database - For Distributors - Bills of Material - Financial Data Protection - Inventory Control - AI/Machine Learning - Mobile App - Client Portal - For CPA Firms - Remote Access/Control - Cash Flow Analysis - Performance Metrics - Multi-Company - For Small Businesses ## Top FreshBooks Alternatives - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - 4.3/5.0 (1,710 reviews) - [Xero](https://www.g2.com/products/xero/reviews) - 4.4/5.0 (1,705 reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - 4.1/5.0 (4,754 reviews)