--- title: FreshBooks Reviews meta\_title: 'FreshBooks Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 981 reviews by the users' company size, role or industry to find out how FreshBooks works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 981 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- ### FreshBooks Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of FreshBooks, simplifying accounting tasks for busy small business owners. [(154 mentions)](https://www.g2.com/products/freshbooks/reviews?filters%5Bsentiment_snippet%5D=1854051&qs=pros-and-cons#reviews) Users value the **simplicity of invoice management** in FreshBooks, streamlining their financial processes effortlessly. [(80 mentions)](https://www.g2.com/products/freshbooks/reviews?filters%5Bsentiment_snippet%5D=1856643&qs=pros-and-cons#reviews) Users find FreshBooks' **invoicing simplicity** invaluable for managing finances effortlessly and streamlining payment processes. [(80 mentions)](https://www.g2.com/products/freshbooks/reviews?filters%5Bsentiment_snippet%5D=1857910&qs=pros-and-cons#reviews) Users commend FreshBooks for its **exceptional customer support** , highlighting quick responses and extensive assistance for every issue. [(69 mentions)](https://www.g2.com/products/freshbooks/reviews?filters%5Bsentiment_snippet%5D=1858109&qs=pros-and-cons#reviews) Users love FreshBooks for its **easy invoicing** , saving time while maintaining accuracy and usability for non-accountants. [(60 mentions)](https://www.g2.com/products/freshbooks/reviews?filters%5Bsentiment_snippet%5D=1854780&qs=pros-and-cons#reviews) Users find FreshBooks lacks **versatile invoice creation** and flexibility in tracking and data access after cancellation. [(57 mentions)](https://www.g2.com/products/freshbooks/reviews?filters%5Bsentiment_snippet%5D=1857440&qs=pros-and-cons#reviews) Users find FreshBooks' **invoicing issues** frustrating, especially regarding flexibility and access to previous records post-cancellation. [(33 mentions)](https://www.g2.com/products/freshbooks/reviews?filters%5Bsentiment_snippet%5D=1855569&qs=pros-and-cons#reviews) Users find FreshBooks to be **expensive** , especially for solopreneurs needing additional features and support. [(28 mentions)](https://www.g2.com/products/freshbooks/reviews?filters%5Bsentiment_snippet%5D=1853907&qs=pros-and-cons#reviews) Users find the **limited features** of FreshBooks restrict functionality, especially regarding invoice management and client access. [(28 mentions)](https://www.g2.com/products/freshbooks/reviews?filters%5Bsentiment_snippet%5D=1855693&qs=pros-and-cons#reviews) Users note **pricing issues** , citing annual rate increases and complications with tax handling and invoice summaries. [(28 mentions)](https://www.g2.com/products/freshbooks/reviews?filters%5Bsentiment_snippet%5D=1856072&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of FreshBooks ##### 1. Ease of Use Users love the **ease of use** of FreshBooks, simplifying accounting tasks for busy small business owners. [ See 154 mentions ](https://www.g2.com/products/freshbooks/reviews?filters%5Bsentiment_snippet%5D=1854051&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Easy, Simple Accounting App for Non-Accountants" What do you like about FreshBooks? Easy and simple app for non accountants. AN 5.0/5 "The bookkeeping resource you've been searching for" What do you like about FreshBooks? Easy of use and outstanding customer service. ##### 2. Invoice Management Users value the **simplicity of invoice management** in FreshBooks, streamlining their financial processes effortlessly. [ See 80 mentions ](https://www.g2.com/products/freshbooks/reviews?filters%5Bsentiment_snippet%5D=1856643&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.0/5 "Easy Invoicing for Small Teams, but Reporting and Customization Feel Limited" What do you like about FreshBooks? I like how easy FreshBooks makes invoicing and expense tracking, especially for small teams and client-based work. ![Christian E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian E.") CE Christian E. Small-Business (50 or fewer emp.) 5.0/5 "FreshBooks Makes Setup and Recurring Invoices Effortless" What do you like about FreshBooks? The ease of setup and recurring invoices from FreshBooks is great! It saves time for our bookkeeper and controller. Also, making global changes for cl ##### 3. Invoicing Users find FreshBooks' **invoicing simplicity** invaluable for managing finances effortlessly and streamlining payment processes. [ See 80 mentions ](https://www.g2.com/products/freshbooks/reviews?filters%5Bsentiment_snippet%5D=1857910&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.0/5 "Easy Invoicing for Small Teams, but Reporting and Customization Feel Limited" What do you like about FreshBooks? I like how easy FreshBooks makes invoicing and expense tracking, especially for small teams and client-based work. ![Christian E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian E.") CE Christian E. Small-Business (50 or fewer emp.) 5.0/5 "FreshBooks Makes Setup and Recurring Invoices Effortless" What do you like about FreshBooks? The ease of setup and recurring invoices from FreshBooks is great! It saves time for our bookkeeper and controller. Also, making global changes for cl ##### 4. Customer Support Users commend FreshBooks for its **exceptional customer support** , highlighting quick responses and extensive assistance for every issue. [ See 69 mentions ](https://www.g2.com/products/freshbooks/reviews?filters%5Bsentiment_snippet%5D=1858109&qs=pros-and-cons#reviews) See Related User Reviews AN 5.0/5 "The bookkeeping resource you've been searching for" What do you like about FreshBooks? Easy of use and outstanding customer service. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 0.0/5 "Freshbooks is no longer keeping up with software improvments. PDF attachments are needed automatic" What do you like about FreshBooks? That I can get a hold of customer service ##### 5. Simple Users love FreshBooks for its **easy invoicing** , saving time while maintaining accuracy and usability for non-accountants. [ See 60 mentions ](https://www.g2.com/products/freshbooks/reviews?filters%5Bsentiment_snippet%5D=1854780&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Easy, Simple Accounting App for Non-Accountants" What do you like about FreshBooks? Easy and simple app for non accountants. CD Christine D. Small-Business (50 or fewer emp.) 4.5/5 "Easy Invoicing, Payment Tracking, and Simple Document Uploads" What do you like about FreshBooks? Easy to use, create invoices, track payments, track projects, and ease of uploading documents to invoices ### 5 Cons or Disadvantages of FreshBooks ##### 1. Missing Features Users find FreshBooks lacks **versatile invoice creation** and flexibility in tracking and data access after cancellation. [ See 57 mentions ](https://www.g2.com/products/freshbooks/reviews?filters%5Bsentiment_snippet%5D=1857440&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 4.0/5 "generally really good" What do you dislike about FreshBooks? As a small business I would like the option of having more than 5 clients without having to upgrade my plan for more features than I need to use ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 3.5/5 "Good" What do you dislike about FreshBooks? When typing an invoice any time I put an item on an invoice it gives it $0. Sometimes I just want to put the room name that I'm invoicing but it show ##### 2. Invoicing Issues Users find FreshBooks' **invoicing issues** frustrating, especially regarding flexibility and access to previous records post-cancellation. [ See 33 mentions ](https://www.g2.com/products/freshbooks/reviews?filters%5Bsentiment_snippet%5D=1855569&qs=pros-and-cons#reviews) See Related User Reviews CD Christine D. Small-Business (50 or fewer emp.) 4.5/5 "Easy Invoicing, Payment Tracking, and Simple Document Uploads" What do you dislike about FreshBooks? When there are single purchases for a project, it's hard to integrate an expense report for that project. The invoice covers the overall project, and ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 3.5/5 "Good" What do you dislike about FreshBooks? When typing an invoice any time I put an item on an invoice it gives it $0. Sometimes I just want to put the room name that I'm invoicing but it show ##### 3. Expensive Users find FreshBooks to be **expensive** , especially for solopreneurs needing additional features and support. [ See 28 mentions ](https://www.g2.com/products/freshbooks/reviews?filters%5Bsentiment_snippet%5D=1853907&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Easy, Simple Accounting App for Non-Accountants" What do you dislike about FreshBooks? Freshbooks can be expensive as client increases. ![Christian E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian E.") CE Christian E. Small-Business (50 or fewer emp.) 5.0/5 "FreshBooks Makes Setup and Recurring Invoices Effortless" What do you dislike about FreshBooks? Using their payment link is expensive, at over 3% of the transaction plus the fee. If you’re a current customer, I believe a 2% fee would be more reas ##### 4. Limited Features Users find the **limited features** of FreshBooks restrict functionality, especially regarding invoice management and client access. [ See 28 mentions ](https://www.g2.com/products/freshbooks/reviews?filters%5Bsentiment_snippet%5D=1855693&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.0/5 "Easy Invoicing for Small Teams, but Reporting and Customization Feel Limited" What do you dislike about FreshBooks? I dislike that FreshBooks has limited reporting and customization compared to more advanced accounting platforms. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 4.0/5 "generally really good" What do you dislike about FreshBooks? As a small business I would like the option of having more than 5 clients without having to upgrade my plan for more features than I need to use ##### 5. Pricing Issues Users note **pricing issues** , citing annual rate increases and complications with tax handling and invoice summaries. [ See 28 mentions ](https://www.g2.com/products/freshbooks/reviews?filters%5Bsentiment_snippet%5D=1856072&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Easy, Simple Accounting App for Non-Accountants" What do you dislike about FreshBooks? Freshbooks can be expensive as client increases. ![Christian E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian E.") CE Christian E. Small-Business (50 or fewer emp.) 5.0/5 "FreshBooks Makes Setup and Recurring Invoices Effortless" What do you dislike about FreshBooks? Using their payment link is expensive, at over 3% of the transaction plus the fee. If you’re a current customer, I believe a 2% fee would be more reas ![Phil J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phil J.") PJ Phil J. Product and Growth Lead Computer Software Mid-Market (51-1000 emp.) 7/1/2026 "A great balance between invoicing, project tracking, and profitability" 5/5 What do you like best about FreshBooks? I don't need to spend days figuring out how FreshBooks works. Within the first afternoon, I'm already creating estimates, turning them into invoices, and setting up recurring billing. Even people on our team who usually stay away from finance software get comfortable with it pretty quickly, and I think that says a lot about the user experience. Everything feels well organized, and I rarely waste time looking for a feature. One thing I end up appreciating more than I expected is the support team. We run into a situation where we aren't sure how to organize a few recurring projects, so I open a ticket expecting the usual link to a help article. Instead, the person who replies understands exactly what we're trying to do and suggests a much cleaner way to structure our clients, projects, and invoices. That kind of support makes a real difference. Review collected by and hosted on G2.com. What do you dislike about FreshBooks? FreshBooks isn't trying to be an advanced financial analytics platform, and honestly, I don't think that's the goal. It focuses on helping me keep the business organized, stay on top of invoicing, and understand where my time and money are going without making everything more complicated than it needs to be. Review collected by and hosted on G2.com. What problems is FreshBooks solving and how is that benefiting you? One thing that really sticks with me happens during a planning meeting. Everyone is convinced that one of our services is the biggest driver of the business. It brings in good revenue, clients ask for it all the time, and the sales team is always pushing it. Before deciding to invest even more time into it, I start looking through FreshBooks and compare revenue, tracked hours, expenses, and how quickly clients actually pay. The numbers tell a completely different story. It's one of the highest-grossing services, but it's also the one taking the most time and generating the most work that never makes it into the invoice. Meanwhile, another service that gets far less attention is bringing in better margins while taking a fraction of the effort. That changes the whole conversation. Instead of making decisions based on what we think is working, we're looking at numbers everyone can understand. That's probably the moment when FreshBooks proves the most value to me. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite UM Urvish M. CRM Marketer Mid-Market (51-1000 emp.) 4/22/2026 "Straightforward Invoicing and Tracking with a Clean, Easy-to-Navigate Interface" 4.5/5 What do you like best about FreshBooks? FreshBooks is straightforward and I mostly use it for invoicing, expense tracking and project tracking. The interface feels clean and easy to navigate and I haven’t run into anything confusing. I’ve connected it with Zapier and google Drive to mange my files and automate small updates, which keeps things moving without much effort. The mobile app is also really helpful when I’m away from my desk or outside of work. Review collected by and hosted on G2.com. What do you dislike about FreshBooks? Freshbooks seach works really well for me and I havn’t had any issues with it. The payment fees feel a bit high and payment integrations like strip and PayPal make it simple for clienta to pay in the way that works best for them. Review collected by and hosted on G2.com. What problems is FreshBooks solving and how is that benefiting you? It keeps my invoices, expenses and payments all in one place, so I don’t lose track of billable work anymore. Moth end is a lot less stressful now, and I have much better visibility into who has paid and who still hasn’t thanks from my side, Freshbook. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite JW Jason W. Accountant Accounting Small-Business (50 or fewer emp.) 4/15/2026 "Slick Invoicing and Time Tracking That Makes Billing Effortless" 4/5 What do you like best about FreshBooks? FreshBooks is a winner because it doesn't feel like a chore. The invoicing is slick, and the built-in time tracking is a lifesaver if you're billing by the hour—it just pulls everything together without the usual manual headache. It’s perfect for keeping things clean and professional without needing a degree in finance to navigate the dashboard. Review collected by and hosted on G2.com. What do you dislike about FreshBooks? The biggest headache is the pricing model; it’s based on how many clients you have, which feels like a penalty for growing. Also, while it’s great for services, the inventory tools are weak. If you need complex reporting or high-volume product tracking, it quickly feels outmatched by more robust systems that handle scale and detailed reconciliations better. Review collected by and hosted on G2.com. What problems is FreshBooks solving and how is that benefiting you? FreshBooks solves the "accounting fatigue" of manual bookkeeping. By automating professional invoicing, time tracking, and expense categorization, it eliminates administrative dread. For me, this means getting paid faster and staying tax-ready without the manual headache—leaving more energy for actual work instead of spreadsheets. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Randal W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randal W.") RW Randal W. Professional Speaker | Mastermind Facilitator | Business Coach | Podcast Host | Journalist Computer & Network Security Small-Business (50 or fewer emp.) 5/14/2026 "Easy Billing and Client Portal, but the New Interface Feels Slow" 3/5 What do you like best about FreshBooks? Freshbooks is a great platform if you are starting a business, for a solopreuneur or if you want basic billing. The interface is easy to use, easy to setup recurring billing and easy to get paid. It does something that some competitors do not do: It has a client portal so clients can find all pending invoices or previous invoices. It will also auto-charge credit cards for recurring payments. The costs are reasonable and it's easy to get started. Review collected by and hosted on G2.com. What do you dislike about FreshBooks? When Freshbooks upgraded their interface, it became slow to use. So much so, that it caused us to make mistakes, waiting for the interface to catch up. It went from recommended solution, to something we needed to migrate away from. Review collected by and hosted on G2.com. What problems is FreshBooks solving and how is that benefiting you? Getting paid is essential to any business, so any solution that allows us to capture our time and make sure clients are billed on time is key. The recurring billing is big in the services space, so having a platform to automate that portion of billing saved a considerable amount of time. The reporting feature was great and the search function also worked well when needed. This allowed us to answer customer queries faster. Review collected by and hosted on G2.com. Show More Response from FreshBooks Support of FreshBooks [Editedit](https://www.g2.com/survey_responses/freshbooks-review-12812707/official_response/edit) Hi Randal, thank you for taking the time to share your review of FreshBooks. I'm glad to hear of all the ways FreshBooks has worked well for your business. I will ensure your feedback regarding slowness experienced in the interface is noted for our team on your behalf. If our Support Team can be of any assistance, please don't hesitate to reach out via https://support.freshbooks.com/hc/en-us ^DM 5/20/2026 Validated ReviewerIncentivizedSource: G2 invite ![Ignacio C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ignacio C.") IC Ignacio C. Finance manager Mid-Market (51-1000 emp.) 4/8/2026 "Easy-to-Use FreshBooks That Simplifies Invoicing and Gets You Paid Faster" 4.5/5 What do you like best about FreshBooks? FreshBooks is easy to use and makes invoicing, expense tracking, and time tracking simple. I like that it helps me stay organized and get paid faster Review collected by and hosted on G2.com. What do you dislike about FreshBooks? I dislike that FreshBooks can become expensive and has limitations on users, clients, and advanced accounting features. It works well for basic invoicing, but it can feel restrictive as a business gets bigger. Review collected by and hosted on G2.com. What problems is FreshBooks solving and how is that benefiting you? It automates invoicing, reminders, and online payments so you spend less time chasing money. It keeps income and expenses organized in one place instead of scattered across spreadsheets. It tracks billable time and links it to invoices, which helps service-based businesses bill accurately. It helps prepare for tax season by keeping financial records and reports ready throughout the year. You can create and send invoices faster, which saves admin time.You get better cash flow because automated reminders and online payments help clients pay sooner. You reduce bookkeeping mistakes by relying on a centralized system instead of manual entry. You have clearer visibility into your finances, which makes planning and decision-making easier. Review collected by and hosted on G2.com. Show More 4/22/2026 Validated ReviewerIncentivizedSource: G2 invite ![Katie F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katie F.") KF Katie F. Vice President Operations Small-Business (50 or fewer emp.) 4/21/2026 "Amazing UX and Handy Mobile App for Invoices on the Go" 4.5/5 What do you like best about FreshBooks? The UX is amazing - super simple but sensible layout, mobile app is handy for pulling invoices on the fly! Review collected by and hosted on G2.com. What do you dislike about FreshBooks? The search functionality isn't always the best - I often have to type close to the exact name of the business/contact to get it to display. Review collected by and hosted on G2.com. What problems is FreshBooks solving and how is that benefiting you? Freshbooks replaced some old school accounting tools, including manual invoices and reporting. It's great to be able to compare to our CRM to align on financial reporting accuracy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite AN Verified User in Legal Services 7/14/2026 "Why isn't everyone using Freshbooks?" 4.5/5 What do you like best about FreshBooks? User friendly. I'm not an accountant, administrator, or other person responsible for the "math" to keep a set of books. Freshbooks does all this for me. Review collected by and hosted on G2.com. What do you dislike about FreshBooks? Sometimes have a bit of difficultly reconciling payments against invoices. That's probably my non-bookkeeper brain more than Freshbooks. Review collected by and hosted on G2.com. What problems is FreshBooks solving and how is that benefiting you? I'm a single-person business sometimes working for more than one customer. Freshbooks is set up so that I can keep each customer's billing separate and clean. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Harsh D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harsh D.") HD Harsh D. Chief Executive Officer Mid-Market (51-1000 emp.) 4/28/2026 "FreshBooks Makes Bank Entries and Clear Reports Effortless" 5/5 What do you like best about FreshBooks? I can easily add bank entries directly into the system, which saves a lot of manual time. I also have quick access to all the reports, and they’re clear and easy to understand. Review collected by and hosted on G2.com. What do you dislike about FreshBooks? I like everything about FreshBooks. It’s very easy to use, and I don’t have any dislikes. Review collected by and hosted on G2.com. What problems is FreshBooks solving and how is that benefiting you? Bookkeeping, accounting and finalization of books for tax filing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Mendel R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mendel R.") MR Mendel R. CEO/Founder/Developer Small-Business (50 or fewer emp.) 9/16/2025 "Easy to Use with All the Features I Need" 5/5 What do you like best about FreshBooks? FreshBooks is extremely easy to use, even for someone without an accounting background. The interface is clean, intuitive, and saves me time when creating invoices, tracking expenses, or managing projects. Despite being user-friendly, it still offers a strong set of features like time tracking, recurring invoices, and payment reminders. It strikes the perfect balance between simplicity and functionality, which makes it a great tool for small businesses. Review collected by and hosted on G2.com. What do you dislike about FreshBooks? Although FreshBooks does a great job with ease of use, the reporting features could be more advanced for those who want deeper insights into financial trends. I’d also like a bit more flexibility when customizing invoices and dashboards. Additionally, the cost may feel high for freelancers or very small businesses on a tight budget. Review collected by and hosted on G2.com. What problems is FreshBooks solving and how is that benefiting you? FreshBooks helps me save time by simplifying invoicing, expense tracking, and payment collection all in one place. Instead of juggling spreadsheets or multiple tools, I can manage client billing, track time, and stay on top of cash flow quickly and accurately. It reduces errors, keeps everything organized, and ensures I get paid faster. This efficiency lets me focus more on growing my business instead of being stuck in administrative tasks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Leandro A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leandro A.") LA Leandro A. Web Developer Information Technology and Services Mid-Market (51-1000 emp.) 9/3/2025 "I had no idea accounting could be this easy" 4.5/5 What do you like best about FreshBooks? We were on a super time-sensitive project, and I could log hours right from my phone as I finished tasks—those hours went straight onto the invoice. What impressed me most was the built-in time tracking. For once, tracking my time actually felt productive instead of like wasted effort. Another lifesaver is the visual invoice calendar. It shows me when payments are due, which customers have already paid, and who I need to follow up with. That kind of clarity takes a lot of stress off me every month. Review collected by and hosted on G2.com. What do you dislike about FreshBooks? Since we manage multiple service lines, I wish there was a way to generate reports that break down billable hours by service and customer. The reporting works, but it doesn’t allow for much customization. Review collected by and hosted on G2.com. What problems is FreshBooks solving and how is that benefiting you? When we kicked off our first digital campaign, we basically turned the entire workflow—timelines, deliveries, and invoicing—into a financial cycle using FreshBooks. The designer and copywriter logged their hours on their phones, and the client’s invoice updated automatically. I could review and send it out in minutes. For the first time, I saw creative and financial operations run in sync, without miscommunication or surprises. I’ve never had that kind of harmony with any of the other tools I’ve used. Review collected by and hosted on G2.com. 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