Nickel Reviews & Product Details

I run over five different businesses and Nickel Payments has honestly made handling AP and AR way easier than it used to be. Having everything in one place instead of juggling different systems saves me a ton of time. I like the interface a ton better than others (Melio, Bill, etc.)

It’s easy to use, reliable, and feels like it was built for actual business owners, not just finance folks. Payments go out without issues, money comes in faster, and I can see what’s going on across all my companies much better now.

Nickel Payments is something we use every day and I trust it to keep things moving without me worrying about it all the time. It just works, which is hard to find these days. Review collected by and hosted on G2.com.

The only real downside for me is that payments are limited to ACH and credit cards. It would be nice to also have options like PayPal or Zelle, since some customers prefer using those. That said, it’s a pretty minor issue compared to how well everything else works. Review collected by and hosted on G2.com.

Their customer service and how open they are to new features and to improving their system based on each client's needs. It has been amazing working with them. All the problems I've had, they resolved them, and if I need help or if I have questions about anything, they are always there to assist.

On the other hand, their system is easy to understand, is awesome working with a platform that can connect with QuickBooks, and where we can manage everything without trouble. Review collected by and hosted on G2.com.

When I first started working with them, I had a couple of things that were a challenge for me, as soon as I shared with them this, they started to work on it to fix and improve what I needed. They are prepared to grow, and all these challenges are just a way for them to keep getting better. Review collected by and hosted on G2.com.

I switched to Nickel for my invoicing and payment system because it's quick and efficient. I can send out invoices directly to clients and maintain great record-keeping. What really stands out is the ability to pass the fee onto the client, which is a huge benefit for a small business like mine. I also like the customer support and ease of the system. Nickel reached out to me to thank me for being a customer and to check in after I set up my account with no upsells, just a friendly check-in. The simplicity of the system is also a big plus, and the initial setup was extremely easy. Review collected by and hosted on G2.com.

I would like to have a tip feature added for clients. We are in the service industry, and this is a norm. It makes it a bit awkward to ask the client if they would like to add the gratuity to their invoice. Review collected by and hosted on G2.com.

As a commercial landlord, I decided to switch to Nickel because they offer free ACH payments. Although it can take up to five days for payments to appear in my account, I don't mind since that account doesn't earn interest. As long as I know the payments are coming through, the timing works for me. I appreciate Nickel's communication—they send emails when payments are received, processed, and when I can expect the funds in my account. I believe payments are processed more quickly if you opt for the monthly fee, but for my needs, the free option is sufficient. Review collected by and hosted on G2.com.

I wish there were a mid-level subscription tier in the $10-15 per month range that included a few additional features. I’d be willing to pay for the option to set up recurring invoices, but at the moment, I have to manually create a new invoice each month for every tenant. It only takes me a minute or less per invoice, but having an automated option would be much more convenient. Review collected by and hosted on G2.com.

I appreciate how easy it is to use, especially with its integration with QuickBooks. It's very convenient to be able to pass fees directly to the customer, which saves us from having to calculate and manage them ourselves. I also value the promptness of the bank deposits. Review collected by and hosted on G2.com.

Glitches tend to occur at inconvenient moments, which can be frustrating. The refund process is somewhat confusing, and it would be helpful if there were more options available in the refund reason dropdown. Additionally, the integration with QuickBooks occasionally fails, requiring me to resend invoices in Nickel that should have already been delivered. Review collected by and hosted on G2.com.

Nickel has been a great solution for handling ACH payments like owner-finance notes, leases, and recurring obligations. It’s incredibly easy to use, the automated email notifications to payees are clear and professional, and setup was straightforward. The fact that it’s free makes it even better—simple, reliable, and exactly what we needed without unnecessary complexity. QuickBooks integration is also a huge time saver! Review collected by and hosted on G2.com.

We have no complaints at all. It's a great, free service with a clean and easy to navigate UI. Review collected by and hosted on G2.com.

I like that Nickel is really cost-effective as it helps me minimize fees by not adding their own. The quick payment page at a subdomain is great, allowing anyone to pay me easily. The user interface is well thought out, so people understand what to do quickly when trying to pay me. Although it's new, Nickel doesn't feel buggy and has a mature vibe. The setup was very easy, and their support is very responsive, having personally helped me. Review collected by and hosted on G2.com.

I wish it was more intuitive for clients to choose to store their payment method. They want to but don't usually do it. I feel like if the flow was improved more of them would. Right now I believe it's after the payment is made and I think they must be closing the page first and don't see it. Review collected by and hosted on G2.com.

We were happy with our former payment portal, Melio, but they changed their pricing structure and instantly alienated us. After an extensive search, we settled on Nickel and couldn't be happier. Initially the platform wasn't an exact 1-to-1 replacement for Melio's functionality, but there are regular improvements and Ray is always excited to hear feedback on how Nickel can be improved. The core tier currently meets our needs, but the paid tiers offer some great advancements that we are considering utilizing in the future.

The UI is easy to understand and navigate. The integration with QuickBooks Online is easy to set up, quick, and seamless. You can tell they take great pride in their platform and forming it to satisfy the needs of their users. I am excited to see what improvements are coming in the future! Review collected by and hosted on G2.com.

We primarily use ACH payments and there is some variance between how long it takes to complete. The platform says 2-3 business days, but we have seen anywhere between 2-5 days. I assume this isn't 100% in control of Nickel as there are multiple institutions involved. But if we could reliably tell our vendors when they will see their deposits hit their accounts, it would save us some headaches. This isn't a problem unique to Nickel though as we have seen it with other payment platforms as well.

We break up some of our larger transactions into multiple payments because we are limited to $25k/transaction with our current tier. I would love to be able to submit this as a single transaction, and know we can do so at the higher tiers.

We were glad to hear about the recently implemented batch transactions; however, its implementation of still paying each invoice separately didn't work well for our process as we need a single payment to go to each vendor if multiple invoices are paid in the batch. We get around this by creating a new invoice with the total amount we want to pay and put the invoice numbers in the note so our vendor knows how to process the remittance. It would be great if Nickel supported this without us having to go thru the additional steps.

Nickel doesn't take into account any open credits on a vendors so without some double checking, it would be easy to overpay with that actual open balance is. Review collected by and hosted on G2.com.

I collect payments using Nickel, and I greatly appreciate that I can collect ACH payments with no fee, which is a huge benefit for us. I find the software easy to use, and I love that clients have the flexibility to pay with either ACH or a credit card. The simplicity of the software is appealing, and it has a nice, clean interface. The initial setup was simple, which adds to the overall positive experience. Given these benefits, I am highly likely to recommend Nickel to others, rating it a 10 on a recommendation scale. Review collected by and hosted on G2.com.

I find that Nickel is in its infancy and lacks some features. However, I don't mind that too much since I only use it for simple things. Additionally, I would like to have the option to use a client's phone number to send an invoice instead of needing an email. Review collected by and hosted on G2.com.

I love Nickel's simplicity and its tight integration with QuickBooks Online, which makes it incredibly easy to use. The setup was remarkably quick, and we had it up and running in less than an hour. The product allows for automatic synchronization between the two platforms, ensuring seamless operation. Additionally, Nickel provides significant flexibility in processing credit cards, enabling us to let customers absorb fees or have the option to cover them ourselves if necessary. This flexibility was crucial for our business needs and previously hard to manage with QuickBooks alone. Moreover, I appreciate that Nickel offers ACH transactions at zero fees, unlike QuickBooks, which charges for this service. It's been a fantastic experience overall, and I highly recommend Nickel to anyone, as evidenced by my score of ten on the recommendation scale and having already recommended it multiple times. Review collected by and hosted on G2.com.

We have not had an issues Review collected by and hosted on G2.com.