Nickel Reviews & Product Details

Since migrating to Nickel from Stripe, the clean, simple, and intuitive UI has been at the top of my list of welcome changes. For my use case, Nickel has been a huge convenience. Setting up invoices for new customers takes about a minute per account. I also love the automatic recurring invoicing, and that I can easily upload the proper documentation when needed. I’ve only had to contact Support once, and it was a 10/10 experience—my issue was resolved very quickly. Review collected by and hosted on G2.com.

My only real knock here is that I still can’t set a recurring invoice to run indefinitely. I’m required to choose an end date, which means I then have to set my own reminders for when each invoice period ends so I can go back in and extend it. It’s a minor issue, but it creates what feels like unnecessary extra tri-annual setup on my end. Review collected by and hosted on G2.com.

I love how low the fees are with Nickel, since it passes the credit card fees on to the customer. I also really like how easy it is to send invoices thanks to the integrations with QuickBooks Online. Review collected by and hosted on G2.com.

The only thing I’d add is the ability to see when an invoice email was opened, so I can confirm the recipient has received it and actually viewed the invoice. That’s a feature available in QuickBooks Online. I know they’re constantly making improvements, so it’s possible I missed it if this has already been added. Review collected by and hosted on G2.com.

I love the major cost savings Nickel offers, its ability to make invoices fully branded, and how simple it makes for a customer to choose to pay via ACH or credit card. If they choose to use a credit card, the fees are conveniently added right onto the invoice, without me having to track or modify invoices. Review collected by and hosted on G2.com.

It would be really cool if I could create an invoice template that automatically ports content from QuickBooks Online. The biggest feature I've requested a couple times is to make it clear that you can download the invoice from the link shared with people. Right now, if you click the preview, you can download it, but people don't have any instructions or know that. A little bit of tooltip or button would go a long way, I think. Review collected by and hosted on G2.com.

What I like best about Nickel is that it solved a real operational challenge for our organization. We needed a simple, professional way to accept ACH, wire, and credit card payments through an invoicing process, and Nickel delivered exactly that. The integration with QuickBooks has been especially valuable because it streamlines payment collection and helps keep our financial processes organized and efficient.

Another major benefit is the ability to pass along applicable credit card processing fees to the end user, which helps protect our bottom line and makes payment costs more manageable. Since implementing Nickel, we’ve had great success improving the way we collect payments and solving a core business need in a seamless, user-friendly way. Review collected by and hosted on G2.com.

The only real drawback I experienced with Nickel was that reaching customer support could be a little challenging at times, particularly when trying to find the right contact channel initially. That said, once I connected with their team, they were very responsive, helpful, and quick to assist. We did experience a syncing issue at one point, and their team helped resolve it promptly. Outside of that initial support-access hurdle, I have not experienced any service issues or failures, so overall the experience has been very positive. Review collected by and hosted on G2.com.

I like that Nickel is easy to use and a simple platform. The price is great, and I appreciate the quick turnaround time from receiving notification of payments to actually having dollars in my bank account. They're super responsive to any questions or concerns I have, and they're always on the ball with product updates. Review collected by and hosted on G2.com.

It's still a young platform, so it doesn't have all of the robust features that I guess, something like Stripe might have. No API access currently. I understand that they're working on that. I use Xero as my bookkeeping software. It doesn't tie into Xero yet, but they're working on that. Review collected by and hosted on G2.com.

I run over five different businesses and Nickel Payments has honestly made handling AP and AR way easier than it used to be. Having everything in one place instead of juggling different systems saves me a ton of time. I like the interface a ton better than others (Melio, Bill, etc.)

It’s easy to use, reliable, and feels like it was built for actual business owners, not just finance folks. Payments go out without issues, money comes in faster, and I can see what’s going on across all my companies much better now.

Nickel Payments is something we use every day and I trust it to keep things moving without me worrying about it all the time. It just works, which is hard to find these days. Review collected by and hosted on G2.com.

The only real downside for me is that payments are limited to ACH and credit cards. It would be nice to also have options like PayPal or Zelle, since some customers prefer using those. That said, it’s a pretty minor issue compared to how well everything else works. Review collected by and hosted on G2.com.

I really like that with Nickel, we get paid a lot faster as we're not waiting for checks to be mailed or worried about them getting lost in the mail. It's so convenient that our clients can simply click a link in the email we send out, and then the payment is made and deposited in a few days. The initial setup of Nickel was quite easy for us, and once our clients got used to it, it's been really seamless. Review collected by and hosted on G2.com.

We don't use the invoicing feature in Nickel mostly because we've had the same way of invoicing for a long time. Integrating our invoicing system into Nickel's invoicing system could help us track invoices better. It's not necessarily Nickel's fault. Could be more of our fault, but we could certainly modernize our system to work better with the invoice management that Nickel provides. Review collected by and hosted on G2.com.

I like how Nickel makes payment processing simple, efficient, and reliable. It's really straightforward for both businesses and their customers. I appreciate Nickel's commitment to innovation while maintaining a strong emphasis on trust and security. The ability to handle payments smoothly and ensure data protection and compliance is critical, and Nickel balances these exceptionally well. I also appreciate how Nickel positions itself as more than just a processor, but as a partner that helps businesses grow. The combination of technology, reliability, and a customer-centric approach is what makes Nickel appealing to me. Additionally, the setup was very easy, and my team was able to do it in less than a week. Review collected by and hosted on G2.com.

Greater transparency and simplicity in pricing would help build even more trust. Enhancing user experience, especially dashboards, reporting, and integrations, could make it more intuitive and efficient. From a user experience perspective, enhancing the dashboards with more customizable views, real-time data, and clearer visualizations would make it easier for users to quickly understand performance and cash flow. Improving reporting by allowing more flexible filters, export options, and automated scheduled reports would also add a lot of value. Review collected by and hosted on G2.com.

I really like Nickel for its ease of use, especially when it comes to adding new vendors and uploading new invoices. It's all really fast and easy to use, which is important to me because the less time I have to spend on these administrative tasks, the better. The initial setup of Nickel was also really easy. Review collected by and hosted on G2.com.

I don't like the sync feature with my QBO. I have to resync or reset it quite a bit. I just have to push sync. If it could automatically sync more often, that would be better. Review collected by and hosted on G2.com.

I like that Nickel is very affordable, and their cost doesn't scale with the number of transactions we do, which is really nice as our company looks to grow. They were able to approve us to use their ACH platform after a number of other providers were not able to get us that approval. The customer service team was very good, helping us get set up in less than a week from start to finish. Review collected by and hosted on G2.com.

I've had some struggles keeping and maintaining the data inside of Nickel's user interface. There's a little bit of complexity with that user interface, but it's not a deal breaker. Review collected by and hosted on G2.com.