Nickel Reviews & Product Details

I like that Nickel is easy to use and a simple platform. The price is great, and I appreciate the quick turnaround time from receiving notification of payments to actually having dollars in my bank account. They're super responsive to any questions or concerns I have, and they're always on the ball with product updates. Review collected by and hosted on G2.com.

It's still a young platform, so it doesn't have all of the robust features that I guess, something like Stripe might have. No API access currently. I understand that they're working on that. I use Xero as my bookkeeping software. It doesn't tie into Xero yet, but they're working on that. Review collected by and hosted on G2.com.

I run over five different businesses and Nickel Payments has honestly made handling AP and AR way easier than it used to be. Having everything in one place instead of juggling different systems saves me a ton of time. I like the interface a ton better than others (Melio, Bill, etc.)

It’s easy to use, reliable, and feels like it was built for actual business owners, not just finance folks. Payments go out without issues, money comes in faster, and I can see what’s going on across all my companies much better now.

Nickel Payments is something we use every day and I trust it to keep things moving without me worrying about it all the time. It just works, which is hard to find these days. Review collected by and hosted on G2.com.

The only real downside for me is that payments are limited to ACH and credit cards. It would be nice to also have options like PayPal or Zelle, since some customers prefer using those. That said, it’s a pretty minor issue compared to how well everything else works. Review collected by and hosted on G2.com.

What I like best about Nickel is the Master Account and Subaccount structure, which makes it easy to organize and manage cash flow across a business. Review collected by and hosted on G2.com.

I don't really have any dislikes at this point. Review collected by and hosted on G2.com.

Their customer service and how open they are to new features and to improving their system based on each client's needs. It has been amazing working with them. All the problems I've had, they resolved them, and if I need help or if I have questions about anything, they are always there to assist.

On the other hand, their system is easy to understand, is awesome working with a platform that can connect with QuickBooks, and where we can manage everything without trouble. Review collected by and hosted on G2.com.

When I first started working with them, I had a couple of things that were a challenge for me, as soon as I shared with them this, they started to work on it to fix and improve what I needed. They are prepared to grow, and all these challenges are just a way for them to keep getting better. Review collected by and hosted on G2.com.

I switched to Nickel for my invoicing and payment system because it's quick and efficient. I can send out invoices directly to clients and maintain great record-keeping. What really stands out is the ability to pass the fee onto the client, which is a huge benefit for a small business like mine. I also like the customer support and ease of the system. Nickel reached out to me to thank me for being a customer and to check in after I set up my account with no upsells, just a friendly check-in. The simplicity of the system is also a big plus, and the initial setup was extremely easy. Review collected by and hosted on G2.com.

I would like to have a tip feature added for clients. We are in the service industry, and this is a norm. It makes it a bit awkward to ask the client if they would like to add the gratuity to their invoice. Review collected by and hosted on G2.com.

As a commercial landlord, I decided to switch to Nickel because they offer free ACH payments. Although it can take up to five days for payments to appear in my account, I don't mind since that account doesn't earn interest. As long as I know the payments are coming through, the timing works for me. I appreciate Nickel's communication—they send emails when payments are received, processed, and when I can expect the funds in my account. I believe payments are processed more quickly if you opt for the monthly fee, but for my needs, the free option is sufficient. Review collected by and hosted on G2.com.

I wish there were a mid-level subscription tier in the $10-15 per month range that included a few additional features. I’d be willing to pay for the option to set up recurring invoices, but at the moment, I have to manually create a new invoice each month for every tenant. It only takes me a minute or less per invoice, but having an automated option would be much more convenient. Review collected by and hosted on G2.com.

I find Nickel extremely user-friendly, especially for charging client balances. The customer service is top-notch, with immediate responses through their chat system, which I love. The team is always ready to adapt the system to our personal needs and values our feedback to improve their service. I appreciate having a personally assigned contact and the feedback sessions they organize to better our process. Overall, working with Nickel has been a fabulous experience since day one, and I can't say enough about their high quality of customer service and the ease of use. Review collected by and hosted on G2.com.

Nothing at this time! Review collected by and hosted on G2.com.

I appreciate how easy it is to use, especially with its integration with QuickBooks. It's very convenient to be able to pass fees directly to the customer, which saves us from having to calculate and manage them ourselves. I also value the promptness of the bank deposits. Review collected by and hosted on G2.com.

Glitches tend to occur at inconvenient moments, which can be frustrating. The refund process is somewhat confusing, and it would be helpful if there were more options available in the refund reason dropdown. Additionally, the integration with QuickBooks occasionally fails, requiring me to resend invoices in Nickel that should have already been delivered. Review collected by and hosted on G2.com.

Nickel has been a great solution for handling ACH payments like owner-finance notes, leases, and recurring obligations. It’s incredibly easy to use, the automated email notifications to payees are clear and professional, and setup was straightforward. The fact that it’s free makes it even better—simple, reliable, and exactly what we needed without unnecessary complexity. QuickBooks integration is also a huge time saver! Review collected by and hosted on G2.com.

We have no complaints at all. It's a great, free service with a clean and easy to navigate UI. Review collected by and hosted on G2.com.

I like that Nickel is really cost-effective as it helps me minimize fees by not adding their own. The quick payment page at a subdomain is great, allowing anyone to pay me easily. The user interface is well thought out, so people understand what to do quickly when trying to pay me. Although it's new, Nickel doesn't feel buggy and has a mature vibe. The setup was very easy, and their support is very responsive, having personally helped me. Review collected by and hosted on G2.com.

I wish it was more intuitive for clients to choose to store their payment method. They want to but don't usually do it. I feel like if the flow was improved more of them would. Right now I believe it's after the payment is made and I think they must be closing the page first and don't see it. Review collected by and hosted on G2.com.