Bazaarvoice Reviews & Product Details

The campaign setup process is generally pretty fast, and we receive fulfillment files within 1-2 weeks of launch, which is helpful when we need to get reviews in quickly Review collected by and hosted on G2.com.

Having to constantly keep track of samples sent out that yield no reviews and report to the campaign support team. Broken site functionality, poor and faulty launch of new platform / website with many missing features from prior. Follow-up from account manager is sparse to non-existent, and is unhelpful regardless. Support team using AI chatbots to send email responses that progress nothing. Delays in campaign communication are common. No way to check campaign cases outside of email copies now, as they are no longer found in the support case directory. Zero notifcation about major changes in procedure and site infrastructure, we're expected to figure it out ourselves as we go. All in all, lots of bad changes have been made that are making us reconsider our UGC collection strategies in the future. Review collected by and hosted on G2.com.

I appreciate the collaboration between the BV team and ours, including the proactive and regular status updates on our projects, and ongoing outreach on potential future needs and networking events. I can just email our account manager and know that I will get a response very soon and my issue/concern will be addressed and taken care of. Review collected by and hosted on G2.com.

The campaign platform is not the most user friendly. It takes a while to navigate and to find the information I'm looking for. Sometimes there are even permissions issues that as an account owner/admin I am not able to fix, which is frustrating. Review collected by and hosted on G2.com.

I like it's integration and ability to effectively make changes across many important retail accounts. Review collected by and hosted on G2.com.

Some of the navigation and workflow within their portal is not perfectly user friendly and at times has required additional information to complete a task/process. Review collected by and hosted on G2.com.

I love how simple BV makes getting reviews organized and easy access to them for the busyest of businesses. Review collected by and hosted on G2.com.

Once in a while they miss a review that should have been rejected because it is not actually a review, but they quickly remedy it. Review collected by and hosted on G2.com.

I like the ability to synchronize reviews to most of the major retailers we sell to. I like that the customer base is big and the products always get selected. Review collected by and hosted on G2.com.

I dislike that the cost of using BV has gone up significantly YoY. You are required to pay for usage of the platform and for the sampling units. Units also expire and there is no leeway on this. The turnover for BV support and account managers is quite often as every year there is a new person of contact. The new updated process of sending campaigns is tedious and counterintuitive for items with multiple finishes. The response time for the customer support team can sometimes takes weeks to reply back. The platform itself has bugs and kinks that we have to utilize suppport to find infomation or synchronize information to. Review collected by and hosted on G2.com.

Our brand relies heavily on consumer generated content. This tool gives people the opportunity to tell us how they feel about our products and gives us a chance to respond faster then we could elsewhere on the web. We didn't get many reviews until we added an incentive to leave a review. Now we have quite a few. It also took us a while to achieve our main goal of Google picking up the new reviews and adding them (in the form of star ratings) to our products in Google search results. Now they have done so. Review collected by and hosted on G2.com.

If your set of products is frequently changing like ours, it is difficult to keep up. it becomes especially difficult to keep enough reviews on your page. Review collected by and hosted on G2.com.

Bazaarvoice is very helpful in ensuring our new product launches have reviews and making sure those reviews are syndicated to our retailers. The sampling service is very quick and efficient, and it is easy to make sure those reviews are being syndicated to all necassary channels. The connections portal is a convenient way to respond to all questions and reviews and keep our content scores up with our retailers. Review collected by and hosted on G2.com.

I cannot think of anything I dislike about Bazaarvoice. Review collected by and hosted on G2.com.

We've been working with BazaarVoice for nearly 10 years and their level service continue to stay top notch. They've always continues to serve our needs despite tough times. They helped us grow our D2C strategy wtih ease. Review collected by and hosted on G2.com.

The only issue we previously had with Bazaarvoice was the increase in cost per year. I'm glad they were able to work with us that make sense for both parties. Review collected by and hosted on G2.com.

The customer support has been fantastic. I have spoken to reps as well as technical support. They are quick to reply, thorough and always willing to assist with any questions big or small no matter how long it takes or how many time syou have to bug them. The platform is also really user friendly. Review collected by and hosted on G2.com.

The filtering in the new view can be clumsy and determining what everything means takes some getting used to and some customization which isn't all that unexpected. When needed, support has been extremely responsive and answered a lot of questions as i navigated through the platform initially. Review collected by and hosted on G2.com.

We have successfully run one campaign and we are working on our second. I am thoroughly impressed by the responsiveness of the customer support team. Any questions I have had were answered within the same day. The process to set up a campaign was straighforward and easy to learn. The dashboard has a great overview of quick data points. Review collected by and hosted on G2.com.

I would prefer the new campaign request feature in the portal had a mass upload option. Our campaign has over 10 products and uploading the products one by one was very time consuming.

The order list once the campaign is approved should be sorted by reviewer to see if a reviewer is getting more than one item. Review collected by and hosted on G2.com.