[ Bazaarv... Reviews ](https://www.g2.com/products/bazaarvoice/reviews) [ Bazaarv... Reviews ](https://www.g2.com/products/bazaarvoice/reviews) # Bazaarvoice Features ##### ## Social Management (6) Social Analytics Reports on the performance of social media posts and campaigns. Social Publishing Allows the creation, management, and scheduling of content to be shared across social media channels. Campaign Optimization Identifies trends in social media campaigns, such as optimal posting times, to improve performance. Social Engagement Centrally manages social media content and conversations across multiple social channels. Campaign Planning Allows for categorizing or grouping individual posts to streamline social media marketing campaigns. Hashtag Capabilites Monitor hashtags, their trends, and analytics across all social media platforms Show More ##### ## Reports & Dashboards (4) Report Customizability Allows user flexibility into manipulating and digging deeper into the data that is provided through the tool. Report Exporting Allows users to export reports from the product into an .xsl, .csv, or .pdf file. Scalability Allows marketer to add, track, and measure a multitude of social media accounts. White Label Offers a white labeling service for agencies or resellers to customize platform branding. Show More ##### ## Social Analytics (5) Competitor Analysis Gathers and compares social data from competitors to help keep tabs on competition and benchmark progess in the social sphere. Follower Analysis Analyzes and illustrates follower information such as demographics, location, interests, etc. Post Performance Tracks how much engagement (views, likes, favorites, retweets, comments, etc.) each piece of content receives to highlight which types of content resonate best with the target audience. Attribution Ties social activity to business results such as leads, conversions, and sales. Hashtag Analytics Analyzes the performance of hashtags and identifies popular or trending hashtags. Show More ##### ## Consumer Intelligence (2) Customer Feedback Provides a forum for customers to give feedback and data storage for company analysis. Competitive Intelligence Allows users to get real-time information on competitors performance and reputation. Show More ##### ## Reporting (3) Revenue Reporting Provides tools with enhanced filtering and correlation between revenue and reputation. Corporate Reporting Helps monitor the overall performance of marketing efforts and brand establishment. Dashboard Provides a centralized hub and management tools for all data points related to online reputation. Show More ##### ## Media Monitoring (2) Social Networks Monitoring Helps track and monitor social media trends and interactions. Social Media Management Helps manage social messaging and measures the full impact of social campaigns. Show More ##### ## Content & Collaboration (5) Content Calendar Enables users to visualize all scheduled social campaigns and content in a timeline or calendar. Content Library Allows users to upload and publish brand content from a shared library. Approval Workflows Automates the content approval process to ensure social posts are approved by managers or clients before publishing. Users and Permissions Allows administrators to assign permissions for different users or teams to access certain platform features. Content Creation Provides features for creating or editing social media assets. Show More ##### ## Collection (5) Authentification Provide multiple methods of user authentication such as social media accounts. Review Forms Generate review forms and questionnaires to gather feedback from users. Personalization Ability to personalize review forms and questionnaires based on user type. Engagement Allow users to share, like/dislike, and comment on reviews. Community Q&A Consumers can ask questions about products and request feedback from peers. Show More ##### ## Moderation (3) Reviewer Validation Checks to ensure the reviewers are real people who used the products. Response Types Evaluate consumer feedback to ensure that it's authentic and relevant. Legal Agreements Define and implement terms and conditions for privacy, copyright, or intellectual property. Show More ##### ## Use Cases (3) E-commerce Reviews can be collected directly from e-commerce platforms or online stores. Retail Reviews can be distributed across multiple channels (online, in store, etc.). Customer Service Allow consumers to provide feedback while interacting with customer service representatives. Show More ##### ## Administration (5) Incentives Provide incentives for reviewers, such as coupons and gift cards. Syndication Manage syndication to distribute reviews across multiple channels. Insights Analyze data points such as page views, average rating, or consumer sentiment. Content Support multiple types of user generated content such as text, video, or photos. Sampling Manage product samples used for promotional purposes. Show More ##### ## Display Options (4) Badges Generate multiple types of badges based on user ratings. Widgets Create reviews widgets that can be embedded on websites and online stores. Integration & APIs Provide APIs or direct integration with e-commerce software and website builders. Marketing Manage marketing campaigns, as well as SEO, SERP, and A/B testing. Show More ##### ## Content (4) Types Manages multiple types of social content such as text, documents, videos, and images Migration Allows users to migrate content and product data from other systems such as Product information Management (PIM) Publishing Include workflows and rules for content sharing and publishing UGC Provide features or integrate with sfotware to manage user-generated content (UGC) Show More ##### ## Engagement (3) Omnichannel Support engagement on multiple channels such as email, phone, and in-store Personalization Provide pesonalization options such as dynamic templates, localized content, amd recommendations Moderation Include rules and workflows for moderation of social engagement Show More ##### ## Social Shopping (2) Shoppable Media Manage shoppable content such as images or videos that buyers can click to access a store Social Store Create social stores and customizable branded landing pages Show More ##### ## Analytics (3) Product Insights Analyze social media sales to determine which products sell better Social Listening Monitor social media interactions to identify consumer trends Campaigns Track the performance of marketing campaigns and social media advertising Show More ##### ## Visual UGC (4) Campaign Customization Provides users with tools to rebrand users’ content with creative customizations, themes, promotional elements, etc. Widget Customization Allows users to customize the UGC widget with their own logo and branding Widget Allows users to display a UGC gallery on their website Media Library Gives users a central place to store and manage UGC through folders, tags, etc. Show More ##### ## Integrations (4) Social Media Integrates with social media platforms to collect customer posts that mention or display a particular brand Content Creation Integrates with content creation tools to allow users to edit and customize content Marketing Automation Integrates with marketing automation software to feed content into existing marketing workflows Rights Management Integrates with social media platforms to allow brands to reach out directly to users to request rights to reuse their content Show More ##### ## Support (2) Onboarding Provides personalized onboarding sessions to help brands get started 24/7 Client Support Provides 24/7 customer support and technical assistance through different channels like email, chat, call, and video Show More ##### ## Performance (2) UGC Analytics Gives users insights into customer behavior and campagin performance by tracking clicks, views, content metrics, and user sentiments Lazy-Loading Enables UGC galleries to intelligently load only when they are ready to be used, reducing overall page weight and improving website performance Show More ##### ## Influencer Marketing (13) Influencer Recruitment Locate and recruit social influencers through a proprietary influencer marketplace or across social networks. Build digital profiles of relevant influencers with information about them and their audience. Influencer Scoring Utilize a proprietary algorithm to score influencers and asssess their authority within your target market. Audience Analysis Analyze the demographic and psychographic characteristics of influencers and their audience to understand their brand affinities and interests. Influencer Segmentation Segment influencers into groups based on their work on specific brand initiatives and campaigns. Activate individual segments and assign levels of ownership. Influencer Collaboration Engage and collaborate with influencers around influencer marketing marketing campaigns. Maintain records of past partnerships and communications. User-Generated Content (UGC) Management Schedule, publish, and optimize user-generated content (UGC). Create Terms and Conditions to share with social influencers. Configure content usage and ownership rights within a centralized system. Content Approval Create automated influencer marketing program workflows to structure the creation, review, and approval of contributed work. Campaign Analytics Evaluate the performance of influencers and associated marketing campaigns. Rank influencers according to impact on key performance indicators (KPIs) such as revenue, brand mentions, and contributed work. Reporting and Dashboards Campaign performance can be monitored and visualized in dashboard that displays key success metrics in real time. Reports can be generated and distributed to relevant stakeholders. Data Importing and Exporting Tools Import and export lists of influencers and brand advocates with detailed profiles and contact information. Influencer Whitelisting Allows brands direct access to advertise through influencers' social media accounts, with the influencer's permission. Influencer Compensation Provides features for compensating influencers for their work. Social Commerce Supports social commerce capabilites such as shoppable content. Show More ##### ## Generative AI (2) AI Text Generation Allows users to generate text based on a text prompt. AI Text Generation Allows users to generate text based on a text prompt. Show More ##### ## Reporting & Analytics - Digital Product Sampling (5) Enables businesses to segment and target customers based on demographics, behavior, and location. Provides dashboards to track marketing campaign insights and product performance metrics. Delivers detailed reports and insights on sample distribution and consumer engagement. Evaluates how sample recipients convert into paying customers. Measures the return on investment of sampling campaigns through detailed analytics. Show More ##### ## Feedback - Digital Product Sampling (2) Facilitates the collection of consumer reviews, ratings, testimonials, and feedback for sampled products. Provides tools to manage and showcase user-generated content for marketing purposes. Show More ##### ## AI - Digital Product Sampling (2) Utilizes AI algorithms to identify and segment the most relevant audience based on behavior and preferences. Personalizes sampling campaigns based on user behavior and historical data using AI. Show More ##### ## Agentic AI - Online Reputation Management (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Review Management (2) Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## Agentic AI - Social Media Management (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Social Media Analytics (5) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Influencer Marketing Platforms (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ## Top-Rated Alternatives [ ![Yotpo](https://images.g2crowd.com/uploads/product/hd_favicon/adc2631e5b12863391450c1f78950472/yotpo.svg "Yotpo") Yotpo 4.3/5 (255) ](https://www.g2.com/products/yotpo/reviews) [ ![Sprinklr Social](https://images.g2crowd.com/uploads/product/hd_favicon/0099b7cbf99315f40d2bf51fc145dd7c/sprinklr-social.svg "Sprinklr Social") Sprinklr Social 4.1/5 (1,135) ](https://www.g2.com/products/sprinklr-social/reviews) [ ![Reviews.io](https://images.g2crowd.com/uploads/product/hd_favicon/6b8d53eba1c4525d0717c71d65fa80d9/reviews-io.svg "Reviews.io") Reviews.io 4.8/5 (642) ](https://www.g2.com/products/reviews-io/reviews) [ View All Alternatives ](https://www.g2.com/products/bazaarvoice/competitors/alternatives) ## Technology Glossary Features View full feature definition View definitions of the features and discover new technology terms. [View Glossary](/glossary) [Audience Analysis](/glossary/audience-analysis-definition) Audience analysis provides actionable consumer insights that help marketers execute smarter content and social strategies and reach the right set of people. Learn more about audience analysis, the associated benefits, and how it’s different from market research. [Content Libraries](/glossary/content-libraries-definition) Content libraries are a huge digital asset in a company’s content creation process. Learn more about content libraries and how they benefit marketing strategies. [Social Engagement](/glossary/social-engagement) Social engagement is the level of interaction people or brands have with online communities, helping build relationships, trust, and audience loyalty. Bazaarvoice Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_37977201d87a1e5d23ba9ccdc81da014/powerreviews.png "Product Avatar Image") PowerReviews 4.4/5 (196) [ Compare Now ](https://www.g2.com/compare/bazaarvoice-vs-powerreviews) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b04d863662684f874f87be341b22a633/yotpo.png "Product Avatar Image") Yotpo 4.3/5 (265) [ Compare Now ](https://www.g2.com/compare/bazaarvoice-vs-yotpo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_33478f1570b6121f0cbb5d627376ae3d/trustpilot.png "Product Avatar Image") Trustpilot 3.4/5 (259) [ Compare Now ](https://www.g2.com/compare/bazaarvoice-vs-trustpilot) ##### Categories on G2 [ Social Media Management ](https://www.g2.com/categories/social-media-mgmt)[ Social Media Analytics ](https://www.g2.com/categories/social-media-analytics)[ Online Reputation Management ](https://www.g2.com/categories/online-reputation-management) [ Influencer Marketing Platforms ](https://www.g2.com/categories/influencer-marketing-platforms)[ Review Management ](https://www.g2.com/categories/review-management-software)[ User-Generated Content ](https://www.g2.com/categories/user-generated-content-platforms)[ Social Commerce Platforms ](https://www.g2.com/categories/social-commerce-platforms)[ Digital Product Sampling ](https://www.g2.com/categories/digital-product-sampling) Show More ##### Explore More [ Best-rated network monitoring service for remote offices ](https://www.g2.com/discussions/best-rated-network-monitoring-service-for-remote-offices)[ Which vendor offers advanced animation and motion graphics tools? ](https://www.g2.com/discussions/which-vendor-offers-advanced-animation-and-motion-graphics-tools)[ Household Employee ](https://www.g2.com/glossary/household-employee-definition) [ Best value pricing software for service companies ](https://www.g2.com/discussions/top-travel-management-solution-for-mid-sized-businesses)[ Top onboarding tools for small business sales teams ](https://www.g2.com/discussions/top-onboarding-tools-for-small-business-sales-teams)[ Pros and Cons Details ](https://www.g2.com/products/bazaarvoice/reviews?qs=pros-and-cons) Show More [ Best-rated network monitoring service for remote offices ](https://www.g2.com/discussions/best-rated-network-monitoring-service-for-remote-offices)[ Which vendor offers advanced animation and motion graphics tools? ](https://www.g2.com/discussions/which-vendor-offers-advanced-animation-and-motion-graphics-tools)[ Household Employee ](https://www.g2.com/glossary/household-employee-definition) [ Best value pricing software for service companies ](https://www.g2.com/discussions/top-travel-management-solution-for-mid-sized-businesses)[ Top onboarding tools for small business sales teams ](https://www.g2.com/discussions/top-onboarding-tools-for-small-business-sales-teams)[ Pros and Cons Details ](https://www.g2.com/products/bazaarvoice/reviews?qs=pros-and-cons)