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Bazaarvoice Reviews & Product Details

Thousands of the world’s leading brands and retailers trust Bazaarvoice technology, services, and expertise to drive revenue, extend reach, gain actionable insights, and create loyal advocates. According to a new commissioned study conducted by Forrester Consulting on behalf of Bazaarvoice, businesses who partner with Bazaarvoice can expect to see a 400% return on their investment. The study, which interviewed decision-makers at nine different companies who have experience working with Bazaarvoice, found that the initial investment is returned in just three months or less. Find out what working with Bazaarvoice could mean to your business. Read the full study below in the official downloads section. Bazaarvoice’s extensive global retail, social, and search syndication network, product-passionate community, and enterprise-level technology provide the tools brands and retailers need to create smarter shopper experiences across the entire customer journey. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas, with offices in North America, Europe, Asia, and Australia. For more information, visit www.bazaarvoice.com

Product Website

Seller

Bazaarvoice

Discussions

Bazaarvoice Community

Languages Supported

Arabic, Belarusian, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Kazakh, Korean, Latvian, Lithuanian, Mongolian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Product Description

Thousands of the world’s leading brands and retailers trust Bazaarvoice technology, services, and expertise to drive revenue, extend reach, gain actionable insights, and create loyal advocates. Bazaarvoice’s extensive global retail, social, and search syndication network, product-passionate community, and enterprise-level technology provide the tools brands and retailers need to create smarter shopper experiences across the entire customer journey.

Overview by

Kerry Bridge

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Bazaarvoice Integrations

(4)

Verified by Bazaarvoice

Bazaarvoice Media

Bazaarvoice Demo - Ratings and Reviews 1

Leverage authentic opinions, photos, and videos to sell your product.

Bazaarvoice Demo - Ratings and Reviews 2

Leverage authentic opinions, photos, and videos to sell your product.

Bazaarvoice Demo - Ratings and Reviews 3

Leverage authentic opinions, photos, and videos to sell your product.

Feature content shared on social from customers and influencers to drive sales.

Collect a continuous stream of fresh product reviews from our Influenster community.

Actionable insight into your performance, sentiment, advocates, and competitors.

Official Downloads

(4)

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Total Economic Impact Of Bazaarvoice

Finding your ideal user-generated content provider

IDC Report: Shift to Authentic Voices to Promote Brand Trust and Avoid Content Bias

G2 reviews are authentic and verified.

Here's how.

Verified User in Manufacturing

Small-Business (50 or fewer emp.)

8/4/2023

"Great and Efficient"

4.5/5

What do you like best about Bazaarvoice?

It is pretty seamless to work with Bazaar Voice. They answer issues quickly and getting the reviews is a very simple process. Review collected by and hosted on G2.com.

What do you dislike about Bazaarvoice?

I wish they would put stricter guidelines on the reviews and what is tollerable. I have seen some people use our product not for its intended purposes and then give it a bad review when it doesnt work. Review collected by and hosted on G2.com.

Response from Laura Georghiou of Bazaarvoice

edit

Thank you for your great review and for the feedback! 💫

We’ve seen similar situations with other brands, and they’ve used feedback to their advantage in several ways, such as updating product instructions, creating how-to videos, and encouraging customers to post videos of themselves using the products. This could be something to consider for ensuring customers get the best results. I’d recommend checking out our customer success stories, particularly Absolution and Absco Sheds. Hope this helps :)

See how Bazaarvoice improved

Anthony D.

Online Reputation Specialist

Mid-Market (51-1000 emp.)

8/28/2024

"Bazzarvoice Experience"

5/5

What do you like best about Bazaarvoice?

I like that it's a one stop shop and ties all of my retailers together. Review collected by and hosted on G2.com.

What do you dislike about Bazaarvoice?

Sometimes it takes a while to get things corrected if something goes wrong. Review collected by and hosted on G2.com.

Response from Laura Georghiou of Bazaarvoice

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Wow, thanks your awesome review! 💫 We're thrilled to hear your thoughts and experiences with us.

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

4/25/2024

"Bazaarvoice Drops"

0.5/5

What do you like best about Bazaarvoice?

I do like the support staff at Bazaarvoice. They have been helpful in responding fairly quickly or staying in touch when an issue takes months to resolve. Review collected by and hosted on G2.com.

What do you dislike about Bazaarvoice?

I dislike the push on our brand to leverage Social, the changes to the UI of the BV portal, and the dissasociation of Power reviews. It is not our job as a brand to reach out to retailers on a vendors behalf. We would've appreciated a more thorough understanding as to why the power reviews agreement was not going to pull through that the two parties could not agree to. Our parternship over the last year has gone through many pains that has not lead us to believe that Bazaarvoice is looking out for the brands best interest anymore. Review collected by and hosted on G2.com.

Samuel B.

Small-Business (50 or fewer emp.)

12/28/2023

"Great reputation managing tool!"

5/5

What do you like best about Bazaarvoice?

It condenses the product questions and reviews for our products from different retailer stores, all in one place. Review collected by and hosted on G2.com.

What do you dislike about Bazaarvoice?

There's a notable delay time from the moment the customer's submit their questions and responses, and the moment we are able to see them at Bazaarvoice. The delay may range from 30 minutes to about 3 hours. Additionally, any changes on the responses posted by our team may take a few hours to be updated. Review collected by and hosted on G2.com.

What problems is Bazaarvoice solving and how is that benefiting you?

It helps our Reputation Management team to see, respond and take a record of all the questions, comments and reviews for our products through different online stores. It also allows us to identify common and recurring problems in certain products, so we can keep a record of them and provide a resolution for our consumers. It helps us maintain a good quality of our products, and establishes a reliable contact from the company to the consumers. Review collected by and hosted on G2.com.

Response from Laura Georghiou of Bazaarvoice

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Hi Samuel, Thank you for your review! Your feedback is important to us. We're dedicated to ensuring your experience remains fantastic. Feel free to reach out with any further feedback or questions. Thanks again for your support!

Verified User in Apparel & Fashion

Enterprise (> 1000 emp.)

8/23/2024

"Good source to get genuine reviews, but too slow to process."

2.5/5

What do you like best about Bazaarvoice?

With BazaarVoice, we get genuine reviews from real people trying the real products. Review collected by and hosted on G2.com.

What do you dislike about Bazaarvoice?

The process to get the campain launched is too lengthy. And the time we need to spend filling up the campaign request form is unacceptable. I wish there was an easy one click spreadsheet upload function, and the campaings are launched in a day or two max. Review collected by and hosted on G2.com.

Craig J.

Executive Director of Sales

Chemicals

Mid-Market (51-1000 emp.)

8/7/2023

"Provides immediate feedback on our items to allow us to quickly respond to potential issues!"

5/5

What do you like best about Bazaarvoice?

I like getting e mail notifcations anytime there is a question on our products or a negative review. Being able to reach out to the end user in real time allows us to know if there are issues with our products and to provide top notch customer service. Review collected by and hosted on G2.com.

What do you dislike about Bazaarvoice?

Their platform is a little difficult to navigate at first and looks dated, so it could use a refresh to be more user friendly, however, once you get used to it, it is fine. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

11/19/2024

"Initial pitch and onboarding was completely disconnected and either wrong/lied."

3.5/5

What do you like best about Bazaarvoice?

The program works. The reviews do publish. Review collected by and hosted on G2.com.

What do you dislike about Bazaarvoice?

The sales pitch was wrong. We were told platforms that were included that simply were not. This has since been corrected and contracts adjusted, but it was an endeavor to argue/debate and get to a place where a reasonable business person would've been satisfied. Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

10/30/2024

"Purchased sampling programs"

4/5

What do you like best about Bazaarvoice?

a fast feedback with all details and can meet my expectation Review collected by and hosted on G2.com.

What do you dislike about Bazaarvoice?

the fullfilment service is too expensive Review collected by and hosted on G2.com.

Eric D.

VP Sales & Marketing

Mid-Market (51-1000 emp.)

8/23/2024

"Brilliant at helping us drive our business growth!"

4.5/5

What do you like best about Bazaarvoice?

Best-in-class organization, they always provide great support. Review collected by and hosted on G2.com.

What do you dislike about Bazaarvoice?

No native integration with Google search display. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

8/29/2024

"Works well for our needs"

4.5/5

What do you like best about Bazaarvoice?

Tracks all my product reviews in one place and makes it easy to manage and reply Review collected by and hosted on G2.com.

What do you dislike about Bazaarvoice?

Only downside was in seeking help to seperate our brand from a similar named brand also using the service. We received some reviews for products that were not ours Review collected by and hosted on G2.com.