Bazaarvoice Pricing Overview

I had the BEST experience with the Bazaarvoice team! They are true industry leaders in the Ratings & Reviews space with a top-notch team. I shared with my colleagues that they would regret not working with Bazaarvoice—the value far outweighed our concerns compared to the minimal cost and ease of the integration and implementation. With their support, we exceeded our 12-month rolling period $5M goal in just four months by millions. Their insights, metrics, and design recommendations for our PDP and PLP layouts were invaluable. I highly recommend them as a partner! Review collected by and hosted on G2.com.

I can't think of anything that I dislike about Bazaarvoice. Review collected by and hosted on G2.com.

Frankly, very little. The platform performs its basic function of collecting and syndicating reviews, but nothing about it stands out as exceptional. Any initial value we saw was quickly overshadowed by poor customer service and rigid, one-sided business practices. If you're a company looking for a true partner, look elsewhere—Bazaarvoice is transactional at best. Review collected by and hosted on G2.com.

Bazaarvoice’s refusal to release us from an auto-renew contract—despite major, documented global economic challenges, including the impact of Trump-era tariffs and a complete collapse of our retail relationships—was infuriating. Their absolute lack of flexibility or empathy made it painfully clear that they prioritize squeezing money from struggling businesses over offering any real support or understanding. It felt exploitative. We no longer had any use for their services, yet they locked us in purely for profit. It was a deeply disappointing experience and a glaring example of what’s wrong with vendor relationships in this industry. Review collected by and hosted on G2.com.