--- title: Bazaarvoice Reviews meta_title: 'Bazaarvoice Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 809 reviews by the users' company size, role or industry to find out how Bazaarvoice works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 809 scale: '5' date_modified: '2026-08-12' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Bazaarvoice Reviews **Vendor:** Bazaarvoice **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 4.2/5.0 **Total Reviews:** 809 ## About Bazaarvoice Commerce is facing its biggest shift in a generation. The way shoppers discover products is being completely upended by AI, creating a new 'front door' to every brand. At the same time, consumers are drowning in a sea of fake content and polished advertising that they inherently distrust. This has created a profound trust crisis. In this new world, visibility and growth are no longer guaranteed by the biggest ad budget. They are earned through authenticity. This is where Bazaarvoice comes in. We are the trusted network that turns authentic consumer voices into confident purchases. For over 20 years, we have been dedicated to a single mission: sourcing, verifying, and amplifying authentic consumer voices on a scale unmatched by anyone else. Think of the parent anxiously choosing a baby stroller, or the gamer deciding on a new headset. They aren't looking for an ad; they're looking for a real person who can answer their one simple question: "Is this product right for me or my family?" We provide that answer, confidently and authentically. And now, AI is asking the same question. As AI agents and summaries increasingly make purchasing decisions on behalf of shoppers, they are actively designed to seek out genuine human experience. We are the essential data that teaches AI what is true. We collect, verify, and distribute this truth worldwide, transforming trust into a tangible asset. We don’t just help brands get seen; we help brands get believed. And ultimately, we help them get chosen. ## Bazaarvoice Pros & Cons **What users like:** - Users commend the **quick and responsive customer support** of Bazaarvoice, enhancing their implementation and campaign experiences. (6 reviews) - Users value the **extensive retail syndication network** of Bazaarvoice, enhancing visibility and consistency of reviews across platforms. (6 reviews) - Users find Bazaarvoice **easy to implement** , with quick integration and a user-friendly experience throughout the process. (5 reviews) - Users value the **easy implementation** of Bazaarvoice, highlighting seamless integration and a fantastic support team. (5 reviews) - Users value the **seamless syndication of reviews** across multiple sites, enhancing visibility and customer engagement. (5 reviews) - Easy Implementation (4 reviews) - Users find Bazaarvoice **very helpful** for product launches, efficiently managing reviews and syndication across channels. (4 reviews) - Implementation Ease (4 reviews) - Users value the **efficient syndication of reviews** , benefiting from Bazaarvoice's extensive partnerships with major retailers. (4 reviews) - Campaign Management (3 reviews) **What users dislike:** - Users find the **difficult learning curve** of Bazaarvoice frustrating, with navigation and catalog management being time-consuming challenges. (6 reviews) - Users find Bazaarvoice to be **expensive** , with inflexible contracts and disappointing customer support hindering their experience. (6 reviews) - Users express frustration over **insufficient information** and self-help reliance, complicating their experience with Bazaarvoice. (6 reviews) - Users express frustration with Bazaarvoice due to **rigid contract terms and poor customer support** , leading to a disappointing experience. (6 reviews) - Users are frustrated with Bazaarvoice's **poor customer support** , citing slow responses and unhelpfulness during challenging situations. (5 reviews) - Users find the **complex usage** of Bazaarvoice challenging, especially with navigation and time-consuming processes affecting efficiency. (4 reviews) - High Pricing (4 reviews) - Users express frustration over **inadequate support** from Bazaarvoice, citing poor customer service and unclear communication as major issues. (4 reviews) - Poor Management (4 reviews) - Pricing Issues (4 reviews) ## Bazaarvoice Reviews ### 1. Great results, tedious process **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Bazaarvoice?** It is a great service for review management **What do you dislike about Bazaarvoice?** The amount of time between requesting a campaign and the reviews showing up on site. By the time i go through the process of nominating an item and go through shipment and reviews, we are often sold out already or movfed on to a new priority. It should not take a month to receive a fuffilment file back. The timelines provided are also often unfair as it allows for weeks of time on the Bazaarvoice end, but then we are often expected to ship our items (sometimes hundreds of packages) in a matter of 5 business days. The process of adding items into the catalog has also become incredibly time consuming in the past year since we are no longer able to do so by Excel doc upload. The website is clunky and time consuming. It is hard for us to add each item individually rather than a bulk upload. **What problems is Bazaarvoice solving and how is that benefiting you?** Allowing us to manage our reviews and make sure (hypothetically if the timelines were better) that we have reviews live on a retailers site at the time of launch. (has not been happening as of late) ### 2. Gets the job done! **Rating:** 3.0/5.0 stars **Reviewed by:** Victoria K. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Bazaarvoice?** The comprehensive network of retailers that review syndication is possible at. **What do you dislike about Bazaarvoice?** Once things are set up they seem to run themselves pretty well, however if edits need to be made it's difficult to know where to start. **What problems is Bazaarvoice solving and how is that benefiting you?** Our customers love our products but don't often write a review on a retailers website, however this is often where people go to lu k for reviews when deciding to buy a product or not. BV helps share the wonderful reviews from our customers on our website to retailer sites. ### 3. Bazaarvoice Experience **Rating:** 3.0/5.0 stars **Reviewed by:** Tiffany W. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2024 **What do you like best about Bazaarvoice?** I like the ability to synchronize reviews to most of the major retailers we sell to. I like that the customer base is big and the products always get selected. **What do you dislike about Bazaarvoice?** I dislike that the cost of using BV has gone up significantly YoY. You are required to pay for usage of the platform and for the sampling units. Units also expire and there is no leeway on this. The turnover for BV support and account managers is quite often as every year there is a new person of contact. The new updated process of sending campaigns is tedious and counterintuitive for items with multiple finishes. The response time for the customer support team can sometimes takes weeks to reply back. The platform itself has bugs and kinks that we have to utilize suppport to find infomation or synchronize information to. **What problems is Bazaarvoice solving and how is that benefiting you?** We can reply back to customers' questions which helps provide customer support to the end-users. We can also add syndicated reviews to help with review count and sales. ### 4. Good source to get genuine reviews, but too slow to process. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Bazaarvoice?** With BazaarVoice, we get genuine reviews from real people trying the real products. **What do you dislike about Bazaarvoice?** The process to get the campain launched is too lengthy. And the time we need to spend filling up the campaign request form is unacceptable. I wish there was an easy one click spreadsheet upload function, and the campaings are launched in a day or two max. **What problems is Bazaarvoice solving and how is that benefiting you?** BazaarVoice helps to get reviews on the products. ### 5. Best choice for syndication to major retailers, better support needed **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Bazaarvoice?** Syndication to major retailers such as Target and Walmart with the ability to repond to those shopper reviews **What do you dislike about Bazaarvoice?** Bazaarvoice support is difficult to get for account optimization and scope of program **What problems is Bazaarvoice solving and how is that benefiting you?** Review syndication and the ability to respond to retail.com shoppers reviews ### 6. helpful but not cheap **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Bazaarvoice?** Ability to get reviews on sites like Walmart.com. **What do you dislike about Bazaarvoice?** Cost. The cost, especially for the sampling program is too high. **What problems is Bazaarvoice solving and how is that benefiting you?** Getting reviews. The sampling program helps us meet Walmat's requirements of products to have a certain minimum number of reviews and star rating. ### 7. Difficult to use UI **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Bazaarvoice?** I like that bazaarvoice syndicates reviews to retail **What do you dislike about Bazaarvoice?** The UI is clunky and difficult to navigate. There's a lot of pages and features not explained well. The support team is slow to communicate with. **What problems is Bazaarvoice solving and how is that benefiting you?** Hosting reviews ### 8. comprehensive review syndication & content platform **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Bazaarvoice?** bazaarvoice is always upgrading its offering and services. the customer support is quick to respond, but kind of convoluted **What do you dislike about Bazaarvoice?** customer support is not very flexible with certain review sampling issues. **What problems is Bazaarvoice solving and how is that benefiting you?** bazaarvoice helps us with our retailer sampling program ### 9. Bazaarvoice can get you reviews, process to obtain reviews can be improved as well as communication. **Rating:** 3.0/5.0 stars **Reviewed by:** David “Zack” R. | Team Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Bazaarvoice?** Bazaarvoice is great for obatining reviews for your products. The user dashboard is convienent and easy to use. Reviews are obtained fairly quickly. Great for obtaining reviews and feedback on product prior to launch. **What do you dislike about Bazaarvoice?** I feel like the communication between our team and the bazaarvoice team can be improved. Multiple emails from different Bazaarvoice reps can be confusing. In our case we have items that are low price, that low price/ value is not clearly explained to reviewers and often times our items are compared to much more expensive items which leave poor reviews. REviewers are not considerate of value as price of products is not always clearly shown. **What problems is Bazaarvoice solving and how is that benefiting you?** I work with a major supplier for Walmart. Walmart requests reviews on products prior to launch. Bazaarvoice has great pricing for Private Label suppliers to obtain incentivezed reviews. ### 10. Great tools, poor execution/service **Rating:** 3.0/5.0 stars **Reviewed by:** Chase N. | Sr. Director of Digital, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2024 **What do you like best about Bazaarvoice?** BazaarVoice's core tools are something that our company really needs and we have seen the benefit of implementing them. **What do you dislike about Bazaarvoice?** The onboarding process post sales through implementation falls short. Communication was not great and things moved really slow. **What problems is Bazaarvoice solving and how is that benefiting you?** Synidcation ### 11. Overall cool offering for ecommerce brand **Rating:** 2.5/5.0 stars **Reviewed by:** Pinchas G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Bazaarvoice?** what we like most about Bazaarvoice is the ability to launch a product without bare product pages. **What do you dislike about Bazaarvoice?** They attempt to upsell you from every angle **What problems is Bazaarvoice solving and how is that benefiting you?** product launching ### 12. Reviews Are Important **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2024 **What do you like best about Bazaarvoice?** Can get reviews onto retailer product pages **What do you dislike about Bazaarvoice?** Sometimes dealing with BazaarVoice can be confusing. **What problems is Bazaarvoice solving and how is that benefiting you?** Retailers demand reviews ### 13. Ambiguity **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Bazaarvoice?** The power of the product. The function for syndicating reviews is sureley one their greatest assets. **What do you dislike about Bazaarvoice?** I don't feel like it's really user friendly. The support team is totally amazing but the use of the platform is not really intuitive. **What problems is Bazaarvoice solving and how is that benefiting you?** We need to get access to our retailers reviews and questions and have our customer service answered. ### 14. Good & Bad **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Bazaarvoice?** BV is the best in the indusytry which can help from a SME perspective. Their network also covers the wider range of retailers. **What do you dislike about Bazaarvoice?** There is not much compeitition for the syndication which makes it challening to work with. BV is seen as very expensive and not postivie the ROI is all there. **What problems is Bazaarvoice solving and how is that benefiting you?** Product review collection & syndication ### 15. it is easy to use **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2023 **What do you like best about Bazaarvoice?** the in depth details of the influencers so everything is there already **What do you dislike about Bazaarvoice?** not all influencers (even though they have a lot of followers) are in affable and sometimes erasing the name from the search bar is not simple **What problems is Bazaarvoice solving and how is that benefiting you?** searching for influrncers information/ in depth details of their social media as we have to find KOLS but affable has it all **Official Response from Debra Tong:** > Hi there! Debra here, thank you for sharing your thoughts on Affable - we appreciate your honest feedback. Which influencers might you be referring to which are not on the platform? There may be some outliers, but the team can quickly upload them, self-service. Please let me know if you need assistance. I've reached out to you separately on email for support too. Best, Debra ### 16. It was really great to work with Bazaarvoice, especially since my colleagues suggested it. **Rating:** 2.5/5.0 stars **Reviewed by:** Luke C. | Associate Product Designer, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Bazaarvoice?** I like how easy it is to use Bazaarvoice, particularly when it comes to the ease of use. Also, sending my colleagues gifts makes it really fun around Christmastime! **What do you dislike about Bazaarvoice?** I really wish the gifts would not expire so quickly. **What problems is Bazaarvoice solving and how is that benefiting you?** So many problems have been made easier by using Bazaarvoice. ### 17. Good service **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Bazaarvoice?** Our CSM is very helpful and easily accessible. **What do you dislike about Bazaarvoice?** It takes us quite a long time to get things resolved and there seems to be more issues than not each time we log into BV. **What problems is Bazaarvoice solving and how is that benefiting you?** Helping us to accrue word-of-mouth reviews and Q&A ### 18. Better software out there **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2023 **What do you like best about Bazaarvoice?** Easy integration with website, fairly good customer service. **What do you dislike about Bazaarvoice?** Very expensive for what it is. There are lots of alternative apps for shopify that now exist. **What problems is Bazaarvoice solving and how is that benefiting you?** Sharing customer experiences, gathering customer feedback. ### 19. Best option but not perfect. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2022 **What do you like best about Bazaarvoice?** Most robust software and ability to navigate through multiple brand accounts. **What do you dislike about Bazaarvoice?** The program is glitchy at times and does not allow for the ability to assign tasks and does not reed analytics for reels. **Recommendations to others considering Bazaarvoice:** Negotiate the terms (price and timeline) and make sure you are getting the features you actually want and need, not the ones they will try and upsell you. **What problems is Bazaarvoice solving and how is that benefiting you?** Content planning, UGC tracking, link in bio shopping. ### 20. Wattpad Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Bazaarvoice?** The support team is excellent. Anything that needs to be done is done quickly and in a very professional way. **What do you dislike about Bazaarvoice?** It is challenging to find many of the influencers we are looking for that have a smaller following. The team has been really helpful in assisting, but it would be great if it didn't need to happen manually. **What problems is Bazaarvoice solving and how is that benefiting you?** Still in the discovery stage, we have not yet solved any problems. **Official Response from Debra Tong:** > Hi there Wattpad team! Thank you for your honest thoughts of Influencer Discovery so far, you're right - there perhaps are some influencers with small followings (<1,000 followers) that may not be on the platform, as the initial focus of upload was for influencers >2,000 followers. Nevertheless, Affable team has deployed resources to help research for look-alikes based on the influencers requested in the past few weeks, and will add them to the platform as we go! We will keep the team posted on our progress, and hope this will impact your experience. Greatly appreciate it once again, and we will ensure the same levels of support to Wattpad :) Best, Debra ### 21. A bit expensive but not bad review platform **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Bazaarvoice?** The widespread use of BazaarVoice is a plus for us, so we can integrate both on our online site and third-party sites that sell our goods. **What do you dislike about Bazaarvoice?** Integration, management, admin pages, and email creation part lagged behind the developing technologies of the day. **What problems is Bazaarvoice solving and how is that benefiting you?** We need a "review" to measure the impact of the product we sell on the customer and BazaarVoice provides this to us. ### 22. BZV is a good way, but also costs high. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2022 **What do you like best about Bazaarvoice?** one stop service. we only need to give products to BZV, and of cos pay them, then we just wait to collect the reviews **What do you dislike about Bazaarvoice?** high cost; no guarantee on review count(i.e. 10 samples are paid, but may not get 10 reviews finally) **What problems is Bazaarvoice solving and how is that benefiting you?** increase reviews in a short time; increase the periodic overall star rating ### 23. Useful for data & reports however, in KOL sourcing the quality of KOL didnt meet expectations. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Bazaarvoice?** Automated reports and auto generated data **What do you dislike about Bazaarvoice?** Filtering Kols that has a lower quality. **What problems is Bazaarvoice solving and how is that benefiting you?** KOL sourcing and report generating. **Official Response from Debra Tong:** > Hi there! Appreciate you sharing your thoughts on Affable's platform. We're happy to know you enjoy the convenience of report and data automation, saving more time in the long run. As for filtering KOLs with lower quality, could you share more about how you are currently identifying KOLs? There are certain tips I'd love to share around influencer search. Happy to arrange a quick session, if you could reach out to me at debra@affable.ai. Looking forward to connecting. Best, Debra ### 24. not bad in overall, cost performance could be higher **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Bazaarvoice?** Audience Gender Distribution & Audience Age Distribution **What do you dislike about Bazaarvoice?** The key words while sourcing KOLs is not accurate, keep sourcing the same KOLs, and quality is bad **What problems is Bazaarvoice solving and how is that benefiting you?** Audience Gender Distribution is good to help figuring our influencers's followers gender distribution, potentially help to decide whether to use this KOLs for certain brand/campaigns. **Official Response from Debra Tong:** > Hi there! Thank you for your honest thoughts on Affable, we're glad that you have been maximising influencer profile stats so far! In terms of key words, we recommend that users use a good mix of categories and keywords, in order for the search to best match influencers to your interests. Happy to assist you, feel free to reach out to me at debra@affable.ai so we can ensure you are searching for the best results. Looking forward to hearing from you! Best, Debra ### 25. Ok product limited functionality **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2019 **What do you like best about Bazaarvoice?** Sort of easy to use. Limited functions and capability **What do you dislike about Bazaarvoice?** The interface and usability of product and look/feel/cost **What problems is Bazaarvoice solving and how is that benefiting you?** Our target audience ### 26. Bazaar Voice - Data **Rating:** 3.0/5.0 stars **Reviewed by:** Luis P. | Software Engineer Manager , Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2019 **What do you like best about Bazaarvoice?** BazarVoice provides a lot of data and processes/curates information so we can show in the website. So as a source of data, reviews, questions or curation of images it's great. **What do you dislike about Bazaarvoice?** The support tends do be very disconnected from the reality and technical detail. **Recommendations to others considering Bazaarvoice:** Support more the API side of the business instead of trying to sell the hosted solution. **What problems is Bazaarvoice solving and how is that benefiting you?** Showing reviews and personalised content to the customers is very positive and really helps in the decision making process. ### 27. Even bigger potential **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Bazaarvoice?** Many channels, many possibilities. There needs to be a way to integrate everything for more simplicity in user reporting and administration. A lot of information can be extracted. **What do you dislike about Bazaarvoice?** The portal for curations. Not user-friendly or robust enough for reporting. **Recommendations to others considering Bazaarvoice:** Learn about all the tools. **What problems is Bazaarvoice solving and how is that benefiting you?**

Unsure at this time. Definitely seeing our reach on social.

### 28. Pros and Cons **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Bazaarvoice?** It was effective gaining reviews for our new .com account. As this came from our site the customers were providing honest feedback that helps customers and encourages sales. **What do you dislike about Bazaarvoice?** Customers from our website sales were contacted and requested to leave reviews on our new .com account. We had to have a third party download the necessary info due to our site design which was not cost effective and took away from reviews on our site. **What problems is Bazaarvoice solving and how is that benefiting you?** When we launched on a major .com they were instrumental in gaining reviews which are essential to online sales. ### 29. A good solution for some **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2019 **What do you like best about Bazaarvoice?** Bazaarvoice's handy javascript implementation works great for those who aren't overly concerned with customization and need a powerful solution with minimal work. **What do you dislike about Bazaarvoice?** For users who wish to customize or use an API-only solution, Bazaarvoice isn't a good fit. The pricing model does not scale if only using the API and support for the API is lacking as only a small percentage of its users fit into this group. **Recommendations to others considering Bazaarvoice:** Decide up front if you want a custom implementation or out of the box. **What problems is Bazaarvoice solving and how is that benefiting you?** Bazaarvoice has helped immensely with moderation of user generated content. ### 30. works fine for reviews and questions, but the system is not user friendly **Rating:** 2.5/5.0 stars **Reviewed by:** Rachel P. | Director of Ecommerce Marketing, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about Bazaarvoice?** I like that the system syndicates content to our retailer customers based on UPCs and the report it shows to attribute the effect of our website reviews on the retailer sites. The on page form is easy to use for customers. **What do you dislike about Bazaarvoice?** The set-up is difficult due to high level of complexity for the data feeds. It is not compatible with our on-search provider due to the complexity of the XML output file. Was not able to syndicate component reviews for bundle items listed on other site. Also, we could not associate a review of a product type to a similar item (example a different color), so if we discontinued a color, we lost that review content even though its relevant. It is difficult to analyze the accuracy of the matching. **Recommendations to others considering Bazaarvoice:** make sure you have a technical team to help **What problems is Bazaarvoice solving and how is that benefiting you?** Review syndication to retailer sites **Official Response from Bazaarvoice Team:** > Hey Rachel -- thank you for your comments and surfacing some things we can do better. You are correct that we do not match reviews for bundle items, though this is intentional and for shopper experience purposes. To illustrate: we do not consider a 5-star review on a bundle that includes a camera, bag, and lens to be exactly equal to a review on just the lens. To your point on product types, we do match regardless of color unless color is a major functionality factor that changes the customer experience of the product. Lastly, it can be difficult to analyze the matching on the clients' side, though Bazaarvoice's matching team can assess the accuracy on our end and report on it. Please reach out to our support team, and we can work together on reducing the complexity and try to make things easier and more convenient for you (http://support.bazaarvoice.com). -Todd ### 31. Review platform **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2019 **What do you like best about Bazaarvoice?** It is a scalable platform for reviews that has been in the market for a while. **What do you dislike about Bazaarvoice?** A bit clunky, there are more modern platforms out there. **What problems is Bazaarvoice solving and how is that benefiting you?** Providing reviews ### 32. Bazaar Voice for Review Monitoring **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2017 **What do you like best about Bazaarvoice?** I can read notifications via the email update and get these in real time. **What do you dislike about Bazaarvoice?** I sometimes get more than 1 notification for the same feedback reply and don't know how to delete this from occurring. **What problems is Bazaarvoice solving and how is that benefiting you?** This is helping us communicate with buyers who purchase on platforms other than our own and help them distinguish between the retailer and the manufacturer. It also helps when you are working with a retailer that uses this too. ### 33. Good, not great **Rating:** 2.5/5.0 stars **Reviewed by:** Joshua P. K. | Community Manager, Consumer Electronics, Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2016 **What do you like best about Bazaarvoice?** My company's products are sold by a huge range of retailers/dealers, and we've long recognized the value of having a presence in product reviews. Bazaarvoice's format makes responding to product reviews a much simpler and more efficient process. Reviews are fed to you in a work list, so you don't have to visit each retailer's website to respond. Branded responses to reviews (and product questions) also makes them standout so customers looking for the most informed response can quickly spot it. BV's support path (Spark) is a good resource, though it does make the process feel a bit impersonal. That said, as impersonal as your support tickets begin, it's great to see exactly what progress has been made and all the communication you've received about the issue. **What do you dislike about Bazaarvoice?** Bazaarvoice does suffer from some deficits. Filtering for reviews and questions is virtually worthless if you're trying to zero in on a specific product or group of products. The best you can do is filter by product ID, but different retailers will have different IDs for the same product, so even that is not intuitive or effective. Speed of the product is slow on the average day, very slow on a bad day, and slightly better than slow on a good day. Loading more questions/reviews or refreshing a view can be time consuming. Bazaarvoice's reporting is severely lacking. I need to use reports to track my team's responses for quality purposes. I also use this data to gauge productivity. However, report filtering doesn't allow you to filter by response date...only the date on which the review was posted by the customer. Although the spreadsheet you get DOES include the response date, this is inexplicably missing from report filters. Thinking back on speed, reports take a VERY long time to pull, even when your date range is small and recent. If you have multiple users who respond to items, there's also no user differentiation in reports. So unless you have your team members sign/initial their responses, there's no way to tell who wrote what when you look at a response report. This seems like an oversight since every user has their own unique login credentials. Finally, you should consider what your retailer network will REALLY look like. My company has 1`5 retailers activated on our network, but more than 90% of our reviews come from just two of those dealers. Responding to questions is free with BV, but reviews require an upgrade to Connections Premium, so it's a good idea to check all your retailers' sites to see how many reviews they house and how active users are before paying for the upgrade. **Recommendations to others considering Bazaarvoice:** The free version allows for product Q&A responses, so that's worth it. As I mentioned elsewhere in this review, you should visit retailers' websites to see review volume and activity before springing for an upgrade. If your products don't receive many reviews, or if you only sell through one or two dealers, it may be more cost-effective to respond on the native site, though you'll be losing out on the visibility that a branded response affords you. **What problems is Bazaarvoice solving and how is that benefiting you?** As many companies (especially those in the tech industry) are aware, many critical reviews can be attributed to product misuse or misinformation. Responding to reviews (and questions, for a more proactive approach) helps solve that by educating consumers who overlooked a feature they claim is missing or who simply don't want to use an owner's manual. But responding to reviews is just as beneficial to potential customers as it is to the customers you're technically replying to. People shopping around for products frequently read through critical reviews to see where products fall short. Seeing a branded presence shows that you care as a company, but it also allows you to clear up misconceptions. Potential buyers have the opportunity to weigh other customers' complaints against the company response, which can mean the difference between a new purchase and a lost sale. We've seen many product reviews upgraded after we respond. Users really appreciate that we are monitoring and educating. ### 34. This is where a title for a review goes. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2016 **What do you like best about Bazaarvoice?** Bazaarvoice is a review platform that you go to leave reviews. It is nice for leaving reviews and reading reviews. **What do you dislike about Bazaarvoice?** I don't really like the differnt button colors. Why can't we have different buttons colors. **Recommendations to others considering Bazaarvoice:** Evaluate Power Reviews as well. Both tools offer similar solutions. **What problems is Bazaarvoice solving and how is that benefiting you?** The business problems are solving what we later realized with Bazaarvoice. ### 35. Former Curalate User **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2016 **What do you like best about Bazaarvoice?** The interface was easy to use and (relatively) simple to understand. **What do you dislike about Bazaarvoice?** Occasionally data was lost, and it wasn't retroactively placed back into the results. **What problems is Bazaarvoice solving and how is that benefiting you?** Tools like Curalate make it easy to gather results from multiple social platforms without having to log into each platform individually. ### 36. Ok experience **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2015 **What do you like best about Bazaarvoice?** Best in class ratings & reviews system - great software, a lot of personalization ability **What do you dislike about Bazaarvoice?** The account support isn't that helpful. We have calls where the BV team reads off a powerpoint it sounds like they've read a thousand times before. When we ask questions particular to our account, they can't answer them. **Recommendations to others considering Bazaarvoice:** Bazaarvoice doesn't really have any competitors that can rival it - it's like a monopoly. You're getting the best ratings & reviews software but it feels like they don't care about their clients (especially smaller ones) because they don't have to. **What problems is Bazaarvoice solving and how is that benefiting you?** Increasing conversion rates. I was particularly surprised how popular the Q&A functionality is for our customers ### 37. An industry standard solution, but pricey. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2014 **What do you like best about Bazaarvoice?** Bazaarvoice (or BV, as it's often referred to) is an industry standard reviews platform for enterprise sites - especially in the e-commerce space. It's an all in one platform for reviews, profiles, Q&A, gamification elements and more, and it has solid admin and reporting tools as well. **What do you dislike about Bazaarvoice?** BazaarVoice is quite expensive, as it's an enterprise-level tool. No real surprise here. **Recommendations to others considering Bazaarvoice:** Make sure you need a tool of this caliber before selecting it, and that you've projected a real ROI on it. **What problems is Bazaarvoice solving and how is that benefiting you?** It's an all in one tool for product reviews and profiles. ## Bazaarvoice Discussions - [What is Bazaarvoice used for?](https://www.g2.com/discussions/what-is-bazaarvoice-used-for) - 2 comments - [Is there a way to work with the platform AskNicely for our NPS score?](https://www.g2.com/discussions/27687-is-there-a-way-to-work-with-the-platform-asknicely-for-our-nps-score) - 1 comment - [View Bazaarvoice pricing details and edition comparison](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A10%3A34+-0500&secure%5Bsession_id%5D=37b8d75f-cace-4f89-a9bf-c4cd93364d69&secure%5Btoken%5D=82973af4bbc6242e1b8398e43c8525b5c1735fe8375b671734effad4b0569c31&format=llm_user) ## Bazaarvoice Integrations - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) ## Bazaarvoice Features **Additional Functionality** - Customer Segmentation - Conversion Tracking - Post Scheduling - Automated Scheduling - Content Management - Campaign Planning - Content Library - Multi-Channel Management - Campaign Management - Trend Analysis - Drag & Drop - Activity Dashboard - Customizable Reports - Multi-Channel Marketing - Social Promotion - Data Import/Export - Contact Management - Social Media Monitoring - A/B Testing - Generative AI - Customizable Branding - Email Marketing - Automated Publishing - Image Library - AI Copilot - Tagging - Campaign Analytics - Reporting/Analytics - Keyword Filtering - Customizable Templates - Real-Time Data - Workflow Management - Calendar Management - Data Visualization - Multi-Campaign - Social Media Integration - Multi-Account Management - Commenting/Notes - Engagement Tracking - Third-Party Integrations - Performance Metrics - Click Tracking **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Attribution - Hashtag Analytics - Lead Attribution - Real-Time Analytics - Visual Analytics - Reporting/Analytics - Campaign Analytics - Keyword Tracking - Influencer Tracking - Activity Tracking - Engagement Tracking - Trend Analysis **Content & Collaboration** - Content Calendar - Content Library - Approval Workflows - Users and Permissions - Content Creation - Image Library **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Content** - Types - Migration - Publishing - UGC **Visual UGC** - Campaign Customization - Widget Customization - Widget - Media Library **Influencer Marketing** - Influencer Recruitment - Influencer Scoring - Audience Analysis - Influencer Segmentation - Influencer Collaboration - User-Generated Content (UGC) Management - Content Approval - Campaign Analytics - Reporting and Dashboards - Data Importing and Exporting Tools - Influencer Whitelisting - Influencer Compensation - Social Commerce - Trend Analysis - Real-Time Analytics - Multi-Campaign - Demographic Data - Social Media Integration - Campaign Segmentation - Communication Management - Influencer Relationship Management - Social Performance Management - Campaign Management - Multi-Channel Management - Contact Management - Content Management - Rewards Management - Workflow Management - Activity Dashboard **Reporting & Analytics - Digital Product Sampling** - Enables businesses to segment and target customers based on demographics, behavior, and location. - Provides dashboards to track marketing campaign insights and product performance metrics. - Delivers detailed reports and insights on sample distribution and consumer engagement. - Evaluates how sample recipients convert into paying customers. - Measures the return on investment of sampling campaigns through detailed analytics. **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction - Multi-Language **Additional Functionality** - Reminders - Review Monitoring - Email Reminders - Monitoring - Performance Metrics - Surveys & Feedback - Activity Tracking - Data Import/Export - Review Notification - Reporting & Statistics - Feedback Management - AI Copilot - Real-Time Analytics - Survey/Poll Management - Activity Dashboard - SMS Messaging - CRM - Visual Analytics - Purchasing & Receiving - Real-Time Notifications - Customizable Reports - Response Management - Customizable Branding - SEO Management - Engagement Tracking - Review Badge Management - Negative Feedback Management - Social Sharing - Real-Time Data - Dashboard - Communication Management - Sentiment Analysis - Alerts/Notifications - Customizable Templates - Commenting/Notes - Template Management - Customer Experience Management - Social Promotion - Campaign Management - Email Management - Review Request - Multi-Location - Multi-Channel Campaigns - Chat/Messaging **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Multi-Account Management - Campaign Planning - Hashtag Capabilites - Multi-Campaign - Customer Engagement - Automated Publishing - Real-Time Analytics **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label - Customizable Reports **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Competitive Analysis **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Engagement** - Omnichannel - Personalization - Moderation **Integrations** - Social Media - Content Creation - Multi-Channel Marketing - Rights Management - UGC Request Automation - Influencer Relationship Management - Feedback Management - Contest Management - Campaign Management - Workflow Management - Social Media Integration **Feedback - Digital Product Sampling** - Facilitates the collection of consumer reviews, ratings, testimonials, and feedback for sampled products. - Provides tools to manage and showcase user-generated content for marketing purposes. **Agentic AI - Influencer Marketing Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning **Additional Functionality** - Data Visualization - Keyword Tracking - Search/Filter - Social Advertising - Influencer Tracking - Social Promotion - Conversion Tracking - Payment Tracking - Customizable Reports - Email Marketing - Approval Process Control - Alerts/Notifications - Performance Metrics - Data Import/Export - Campaign Scheduling - Engagement Tracking - Monitoring - Contact Database - Influencer Discovery - Multi-Channel Marketing - Social Media Monitoring - Activity Tracking - Customizable Branding - ROI Tracking - AI Copilot - Reporting & Statistics - CRM - Faceted Search/Filter - Categorization/Grouping - Filtering - Generative AI - API **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Use Cases** - E-commerce - Retail - Customer Service **Social Shopping** - Shoppable Media - Social Store **Support** - Onboarding - 24/7 Client Support **AI - Digital Product Sampling** - Utilizes AI algorithms to identify and segment the most relevant audience based on behavior and preferences. - Personalizes sampling campaigns based on user behavior and historical data using AI. **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Additional Functionality** - Generative AI - Benchmarking - Content Library - Charting - Dashboard - Multi-Channel Management - Dashboard Creation - AI Copilot - Automated Scheduling - Multi-Channel Data Collection - Activity Dashboard - Performance Metrics - Calendar Management - Commenting/Notes - Social Media Monitoring - Workflow Management - Post Scheduling - @mentions - Multi-Channel Marketing - Tagging - Data Import/Export - Data Visualization - Monitoring - Access Controls/Permissions - Competitor Monitoring - Search/Filter - Customizable Branding - Real-Time Data - Real-Time Monitoring - Social Promotion - Social Advertising - Content Management - Reporting & Statistics - Real-Time Reporting - Campaign Scheduling - Social Performance Management - Campaign Management - API **Additional Functionality** - Customizable Reports - Campaign Management - Customizable Branding - Social Advertising - Filtering - Approval Process Control - Keyword Tracking - Tagging - Activity Dashboard - Calendar Management - Workflow Management - Post Scheduling - Alerts/Notifications - Trend Analysis - API - Data Visualization - Sentiment Analysis - AI Copilot - Social Promotion - @mentions - Social Media Monitoring - Generative AI - Engagement Tracking - Collaboration Tools - Brand Tracking - Drag & Drop - Commenting/Notes - Content Management - Template Management **Administration** - Incentives - Syndication - Insights - Content - Sampling **Analytics** - Product Insights - Social Listening - Campaigns **Performance** - UGC Analytics - Lazy-Loading **Additional Functionality** - Sentiment Analysis - Alerts/Notifications - Mobile Access - Access Controls/Permissions - Collaboration Tools - For Creative Agencies - For eCommerce - ROI Tracking - Post Scheduling - Segmentation - Activity Dashboard - Marketing Calendar - Search/Filter - Hashtag Tracking - Influencer Discovery - AI/Machine Learning - Referral Tracking - Online Payments - Engagement Tracking - Customer Surveys - Ratings/Reviews - Content Delivery - AI Copilot - Personalization - Keyword Tracking - Approval Process Control - UGC Collection - Generative AI - Loyalty Program - Influencer Tracking - Customer Advocacy - Video Editing **Display Options** - Badges - Widgets - Third-Party Integrations - Marketing - Social Media Integration - Website Integration **Generative AI** - AI Text Generation - Generative AI **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking ## Top Bazaarvoice Alternatives - [Yotpo](https://www.g2.com/products/yotpo/reviews) - 4.3/5.0 (255 reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - 4.1/5.0 (1,143 reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - 4.8/5.0 (646 reviews)