Compare Bazaarvoice and Trustpilot 
At a Glance
Market Segments
Mid-Market (40.0% of reviews)
Small-Business (62.0% of reviews)
Entry-Level Pricing
No pricing available
Starting at $299.00
Bazaarvoice
Star Rating
(805)4.2 out of 5
Market Segments
Mid-Market (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BazaarvoiceTrustpilot
Star Rating
(246)3.4 out of 5
Market Segments
Small-Business (62.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $299.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Bazaarvoice excels in providing a valuable service for eCommerce channels, with users highlighting the strong account support and a large retailer network that allows for a hands-off experience once campaigns are running.
- Users say that Trustpilot is recognized for its simplicity and ease of use, with many finding it straightforward to write reviews without any issues, making it a go-to platform for honest customer feedback.
- Reviewers mention that Bazaarvoice's implementation process is notably quick and user-friendly, with recent users praising the intuitive onboarding and the efficiency of the implementation team, which contributes to a smoother experience overall.
- According to verified reviews, Trustpilot is seen as the industry standard for public customer reviews, with users appreciating the customization options available for widgets, which enhances their web development efforts.
- G2 reviewers highlight that Bazaarvoice scores significantly higher in overall user satisfaction metrics, particularly in areas like quality of support and product direction, indicating a stronger partnership experience for businesses using the platform.
- Users express that while Trustpilot has a solid reputation, it faces challenges in areas like customer service quality, with some reviewers noting that they would like to see improvements in support responsiveness compared to Bazaarvoice's higher ratings in this area.
Pricing
Entry-Level Pricing
Bazaarvoice
No pricing availableTrustpilot
Plus plan
Starting at $299.00
Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.
- 8 widgets
- 3 User logins
- 200 monthly invitations
Free Trial
Bazaarvoice
No trial information availableTrustpilot
Free Trial is available
Ratings
Meets Requirements
8.5
665
7.5
209
Ease of Use
8.1
678
8.0
213
Ease of Setup
7.4
378
7.7
121
Ease of Admin
8.0
371
7.8
107
Quality of Support
8.5
656
7.0
196
Has the product been a good partner in doing business?
8.3
371
6.8
105
Product Direction (% positive)
7.9
649
6.2
206
Features by Category
Social Analytics
7.6(won by default)
56
Not enough data
8.0(won by default)
70
Not enough data
8.3(won by default)
72
Not enough data
Feature Not Available
Not enough data
8.1(won by default)
43
Not enough data
8.1(won by default)
51
Not enough data
Feature Not Available
Not enough data
Reports & Dashboards
7.4(won by default)
66
Not enough data
8.2(won by default)
70
Not enough data
8.0(won by default)
51
Not enough data
7.5(won by default)
27
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.5
24
Not enough data
7.9
26
Not enough data
Feature Not Available
Not enough data
7.8
20
Not enough data
8.7
25
Not enough data
7.3
22
Not enough data
Social Management
7.8
31
Not enough data
8.4
31
Not enough data
7.7
26
Not enough data
7.9
28
Not enough data
Feature Not Available
Not enough data
7.4
19
Not enough data
7.4
9
Not enough data
Agentic AI - Social Media Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collection
7.7
216
|
Verified
5.9
37
|
Verified
7.8
238
|
Verified
6.4
38
|
Verified
6.9
224
|
Verified
5.8
34
|
Verified
7.4
222
|
Verified
6.6
32
|
Verified
7.1
222
|
Verified
Feature Not Available
Agentic AI - Review Management
Not enough data
5.7
10
Not enough data
5.7
10
Moderation
7.9
243
|
Verified
5.8
30
|
Verified
7.6
230
|
Verified
5.9
32
|
Verified
7.3
205
|
Verified
6.0
27
|
Verified
Use Cases
7.8
219
|
Verified
6.4
29
|
Verified
7.8
210
|
Verified
6.3
28
|
Verified
7.6
225
|
Verified
5.7
30
|
Verified
Administration
6.4
188
|
Verified
Feature Not Available
8.0
238
|
Verified
6.5
26
|
Verified
7.3
228
|
Verified
6.5
26
|
Verified
7.4
224
|
Verified
6.3
28
|
Verified
7.2
202
|
Verified
Feature Not Available
Display Options
6.6
193
|
Verified
6.4
29
|
Verified
6.3
191
|
Verified
5.8
29
|
Verified
6.8
210
|
Verified
5.6
27
|
Verified
7.0
202
|
Verified
5.9
29
|
Verified
Generative AI
5.8
99
5.6
16
Content
7.7
31
Not enough data
7.7
32
Not enough data
7.5
37
Not enough data
8.0
37
Not enough data
Engagement
Feature Not Available
Not enough data
6.7
27
Not enough data
6.9
30
Not enough data
Feature Not Available
Not enough data
7.3
29
Not enough data
Social Shopping
Feature Not Available
Not enough data
7.1
33
Not enough data
Feature Not Available
Not enough data
6.8
33
Not enough data
Analytics
7.2
35
Not enough data
6.9
24
Not enough data
7.7
28
Not enough data
Visual UGC
6.3
49
Not enough data
6.0
46
Not enough data
6.8
45
Not enough data
6.4
48
Not enough data
Integrations
7.0
47
Not enough data
6.8
46
Not enough data
6.6
45
Not enough data
7.2
46
Not enough data
Support
7.1
47
Not enough data
7.5
55
Not enough data
Performance
6.6
50
Not enough data
6.0
45
Not enough data
Influencer Marketing
8.3
99
|
Verified
Not enough data
8.3
99
|
Verified
Not enough data
8.4
112
|
Verified
Not enough data
8.1
104
|
Verified
Not enough data
8.0
90
|
Verified
Not enough data
8.4
63
|
Verified
Not enough data
8.2
78
|
Verified
Not enough data
8.5
105
|
Verified
Not enough data
8.4
99
|
Verified
Not enough data
8.3
96
|
Verified
Not enough data
7.9
47
Not enough data
7.8
50
Not enough data
7.3
39
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - Influencer Marketing Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics - Digital Product Sampling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback - Digital Product Sampling
Not enough data
Not enough data
Not enough data
Not enough data
AI - Digital Product Sampling
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
8.3
69
7.7
88
|
Verified
7.4
58
6.8
65
Feature Not Available
7.0
62
|
Verified
Reporting
6.4
53
Feature Not Available
6.9
63
6.7
54
|
Verified
7.7
68
7.7
82
|
Verified
Media Monitoring
6.6
55
6.6
52
|
Verified
6.8
58
6.6
53
|
Verified
Feature Not Available
Feature Not Available
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
5.2
26
6.4
14
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bazaarvoice and Trustpilot are categorized as Review Management and Online Reputation Management
Unique Categories
Bazaarvoice is categorized as User-Generated Content, Digital Product Sampling, Influencer Marketing Platforms, Social Media Management, Social Media Analytics, and Social Commerce Platforms
Trustpilot has no unique categories
Reviews
Reviewers' Company Size
Bazaarvoice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trustpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Goods
18.5%
Retail
16.6%
Marketing and Advertising
11.8%
Apparel & Fashion
7.4%
Consumer Electronics
5.3%
Other
40.4%
Financial Services
15.0%
Retail
7.3%
Marketing and Advertising
5.6%
Computer Software
4.7%
Apparel & Fashion
3.8%
Other
63.7%
Discussions
Is there a way to work with the platform AskNicely for our NPS score?
1 Comment
DM
the short answer is yes. You own the BV data and it's verified. You likely own ANly data and it's also verifed.
The trick is to ensure your data...Read more
What is Bazaarvoice used for?
2 Comments
NR
Bazaarvoice enables brands and retailers to leverage the voice of the customer, manage user-generated content at scale, and engage shoppers from discovery to...Read more
Bazaarvoice has no more discussions with answers
How does Trustpilot work with Google shopping exactly?
4 Comments
HY
https://ltddeals.in/topicmojo/Read more
A risk calling for a solution
1 Comment
FA
Hi Iam very happy to be hear and read your wonderful article. Thanks a lot by this i learnt much new things and etc..Read more
Divergences between evaluations -- TrustPilot & Shopper Approved
1 Comment
OB
From what I can see the amount of reviews on Trustpilot is far less then what Shopperapproved has, so this why they look the way they do, not to say that...Read more
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