Aaniie Care Reviews & Product Details

Aaniie Care, formerly Smartcare Software, is a leading workforce management and point-of-care platform designed for home care agencies and senior living organizations that provide home care services. Built to streamline operations while supporting high-quality, personalized care, Aaniie Care is the fastest-growing platform in the home care software space, offering agencies a single, centralized solution to manage all aspects of care delivery — including Electronic Visit Verification (EVV). The platform combines scheduling, billing, payroll, payment processing, hiring, caregiver engagement, rewards programs, EVV, and mobile access for caregivers into a single, easy-to-use system. With embedded tools such as an Applicant Tracking System (ATS) and Customer Relationship Management (CRM), Aaniie Care provides a seamless workflow that helps agencies optimize hiring and staff management and reduce administrative burdens. EVV is built directly into caregiver workflows, and real-time analytics and performance dashboards give agencies actionable insights into operations, caregiver performance, and client satisfaction. Everything you need to deliver efficient, effective care is all-in-Aaniie. Aaniie Care stands out by improving both agency operations and caregiver engagement. Its included mobile app, with support for EVV-enabled visits, embedded caregiver rewards program, and comprehensive workforce management features foster stronger caregiver retention and higher-quality care, ultimately enhancing client satisfaction and overall outcomes so you can stay ahead in an increasingly competitive market.

Product Website

Seller

Aaniie

Discussions

Aaniie Care Community

Languages Supported

English

Overview by

Scott Zielski

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Aaniie Care Integrations

(10)

Verified by Aaniie Care

Aaniie Care Media

Aaniie Care Demo - Dynamic Scheduling Dashboard

Innovative, dynamic scheduling aligns your caregiver's work preferences with a client's specific needs. Aaniie's drag-and-drop scheduling makes adding new clients and caregivers to the schedule easy. Color coding and icon indicators help you quickly identify shift issues. Minimize missed shifts w...

Aaniie Care Demo - Mobile Point-of-Care App

Enhance your care team's engagement and have Aaniie at your fingertips. Give the care team and office staff access to the details they need anywhere, anytime, on any device. Real-time access to schedules, care plans, route details, time tracking, documentation, and more. Apple iOS and Google Andr...

Forget stacks of reports that are out-of-date in minutes. Aaniie's real-time KPIs are the secret sauce you need to understand your business' performance and make adjustments to achieve your goals.

Engage and retain your employees and caregivers with Aaniie's Caregiver Rewards – the industry's first completely embedded caregiver engagement system. Aaniie made caregiver engagement easy by leveraging gamification principles to make the job fun - ultimately improving caregiver retention rates....

Aaniie Care Demo - Caregiver App & Punchcard

Aaniie's caregiver app streamlines caregiving with punchcard tasks. Caregivers can easily track completed tasks, ensuring efficient and reliable care, and clock in/out with ease. Documentation is a breeze, increasing engagement for caregivers and reliability across the board.

Aaniie Care Demo - Client & Family Portal

Enhance your engagement with your residents/clients, their loved ones, and caregivers through Aaniie's Family Portal. Provide real-time updates to your clients and their families with an easy-to-access tool that keeps them involved in the care of those they love. Aaniie's family portal helps clie...

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Bill K.

Administrator & Registered Nurse

Small-Business (50 or fewer emp.)

4/27/2026

"Intuitive Scheduling and Comprehensive Client & Associate Profiles"

4.5/5

What do you like best about Aaniie Care?

I like the way that the scheduling is set up, easy to see by the week or day if needed, and either by client or by associate, I feel the account information for both associates and clients is comprehensive and easy to use. Easy to add new clients or associates as well as adding documentation. Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care?

I would like to see an option where you could see the client calendar and the associate calendar side by side - now I have to open two pages and toggle back and forth between the two to see what associates are available at certain times in order to fill open shifts. Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care

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Hi Bill — Thank you for sharing your thoughtful review of Aaniie Care! We’re glad to hear that scheduling by day or week, along with the ability to view by client or associate, is helping streamline your workflow. It’s great to know that managing client and associate profiles, as well as documentation, has been easy and efficient for your team — and that you’re saving valuable time each week!

We also appreciate your feedback on viewing client and associate calendars side by side. Insights like this are incredibly helpful as we continue to enhance the platform, and our team is always exploring ways to make scheduling even more intuitive and efficient.

Thank you again for your feedback and partnership — we’d love the opportunity to learn how we can make your experience a 5-star one. Please feel free to reach out to our support team anytime. We look forward to continuing to support your success with Aaniie Care!

Aniello S.

Chief Information Officer

Mid-Market (51-1000 emp.)

2/5/2026

"Aaniie Review"

5/5

What do you like best about Aaniie Care?

Very intuitive for our regional team, local administrative team, and care team. The user interface provides valuable information that allows our branches to focus on the core business metrics. The ability to report via api calls allows us to integrate with other systems we use for financial reporting. The Client Portal is a great feature that allows us to better market to family and financially responsible parties. The company has been very helpful with development requests and appears to continue to invest in the product to continue to make improvements and keep up with or surpass other offerings. We feel we are heard and supported. We have implemented 13 branches in 5 different states with significant ease. The system is used daily by hundreds of our team members. Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care?

The few items we have had issues with are typically resolved in reasonable time frames. There are some features we use that we wish were tailored more for our specific business however we understand that the system must work for all. Alternatives are typically suggested and worked through. Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care

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Hi Aniello — Thank you for sharing such a thoughtful and detailed 5-star review of Aaniie Care! We’re honored to support your regional, administrative, and care teams across multiple branches and states, and thrilled to hear that the intuitive user interface, KPI visibility, API reporting, and Client Portal are helping your teams stay focused on core business metrics and growth. It’s especially meaningful to know that you feel heard and supported — our team is committed to partnering closely with agencies, offering thoughtful alternatives when needed, and continuously investing in improvements that scale alongside our clients. We truly appreciate your trust in Aaniie Care and look forward to continuing to support your teams as you grow.

Courtney B.

Mid-Market (51-1000 emp.)

4/16/2026

"Seamless Scheduling and Support with Aaniie Care"

5/5

What do you like best about Aaniie Care?

I appreciate that Aaniie Care has improved our admin workflows with scheduling and billing. Our caregivers find the app easy to use, which was really important to us. I like that it's easy to navigate, so I don't have to dig around to find what I'm looking for or enter information in multiple places. The clear reporting options cover a lot without being overwhelming. Scheduling is a huge improvement over our previous system, and I find it easy to adjust schedules and notify caregivers of changes. Anytime I have a question, support is quick to respond with helpful solutions. Plus, our onboarding and ongoing support from Badriah have been great, and the initial setup was pretty easy with patient guidance from Lexi. Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care?

The Caregivers sometimes get confused between Aaniie and Smart Care. We have been calling it Aaniie Smart Care to help with that, would be nice to have the app rebranded as Aaniie. Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care

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Hi Courtney — Thank you for sharing your wonderful 5-star review of Aaniie Care! We’re thrilled to hear that scheduling and billing have improved your admin workflows, and that your caregivers find the app easy to use — that’s exactly what we strive for. It’s great to know that reporting, navigation, and schedule management are helping make your day-to-day more efficient.

We truly appreciate your kind words about our support team, and we’ll be sure to pass along your feedback to Badriah and Lexi — they’ll be so glad to hear it! Lexi also shared, “Courtney and the whole Blakeford team are amazing to work with. So happy to hear they are continuing to love their transition to Aaniie! ❤️”

We also appreciate your note regarding app naming and branding — we’re actively working on enhancements to the app, including updated branding, to create a more seamless and unified experience. You can expect to see communications about these updates in the coming weeks, if not sooner.

Thank you again for your partnership — we look forward to continuing to support your success with Aaniie Care!

Verified User in Accounting

Small-Business (50 or fewer emp.)

4/28/2026

"Helpful, Easy-to-Use Scheduling with Anniie Care"

4/5

What do you like best about Aaniie Care?

The schedule is very helpful and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care?

I think the invoicing section should be revised so it can include more detail. I also feel that Anniie Care should make the adjustment process easier to use and more straightforward. Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care

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Thank you for taking the time to share your feedback on Aaniie Care! We’re glad to hear that you find the scheduling helpful and easy to use, and that having a centralized place for client information, invoicing, and payments is supporting your team’s growth.

We also appreciate your input on the invoicing and adjustment experience. Feedback like this is incredibly valuable as we continue to enhance the platform, and our team is actively working on improvements to make these processes more detailed, intuitive, and efficient. If you’re open to it, we’d love the opportunity to learn how we can make your experience a 5-star one — please feel free to reach out to our support team anytime.

Thank you again for your feedback and partnership — we look forward to continuing to support your success with Aaniie Care!

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

7/15/2025

"great app for homecare agencies"

4.5/5

What do you like best about Aaniie Care?

It is easy to navigate through the system. Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care?

There is nothing that I dislike about this system. Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care

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Hi there — Thank you for sharing your positive review of Aaniie Care! We’re so glad to hear that you find the system easy to navigate and that you’ve had a smooth experience with the platform. It’s especially great to know you haven’t experienced any issues — that’s exactly what we aim for!

We’d love to understand what we could do to make your experience a 5-star one. At any time, please feel free to reach out to our support team by phone at (715) 227-3768 or email at support@aaniie.com — we’re always here to listen and help in any way we can. We truly appreciate your feedback and look forward to continuing to support your success with Aaniie Care!

Louise P.

Client Care Mangar

Mid-Market (51-1000 emp.)

10/20/2025

"Efficient Scheduling and Documentation, But Needs Better Caregiver-Client Linking"

4.5/5

What do you like best about Aaniie Care?

I like that Aaniie Care makes it easy to check my schedule, clock in and out, and document care notes in real time. It helps keep everything accurate and reduces confusion about shifts or tasks. Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care?

One challenge is that caregivers and clients are not directly linked in Aaniie Care. This makes it difficult to easily track which caregiver is assigned to which client, and adds extra steps for scheduling and communication. Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care

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Hi Louise — Thank you for taking the time to share your positive experience with us! We’re thrilled to hear that Aaniie Care has helped simplify scheduling, time tracking, and documentation for your team, and that caregivers find it easy to manage shifts and care notes in real time. We also appreciate your insight about caregiver-client linking — our system offers several configuration options to streamline this based on your agency’s preferences, and our team is always here to support you in finding the setup that works best. We truly value your feedback and use these customer insights to drive our continuous innovation. We look forward to continuing to support your success with Aaniie Care!

Curtina C.

Compliance Auditor Supervisor

Mid-Market (51-1000 emp.)

4/16/2025

"Creating A Surveyor Account!!!"

5/5

What do you like best about Aaniie Care?

The fact that they have someone like Carvel Graham giving that kind of personalized, step-by-step support is a huge win. You don’t always find that level of care in software support.

If I had to sum up what stands out about Aaniie Care based on my experience, it would be:

User-friendly interface – easy navigation is everything.

Effective training videos – quick learning curve, less stress.

Top-tier customer support – shoutout to Carvel for being a total rockstar!

Guided onboarding – makes transitions smooth for teams like PCHC. Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care?

“Aaniie Care could improve by offering a wider variety of report types that are tailored to daily operations. Right now, there aren’t enough built-in reports to cover everything we need, which means extra time spent creating custom solutions or pulling data manually.” Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care

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Hi Curtina — Thank you for taking the time to leave us a 5-star review! We're so glad to hear that you were satisfied with the rockstar-level support provided by Carvel. He shares that you were equally awesome to work with! Our team is committed to delivering high-quality service, and your feedback is a great encouragement to our team. We look forward to continuing to serve you and provide you with a great product.

Lori D.

Business Office Coordinator

Mid-Market (51-1000 emp.)

10/28/2025

"Effortless Scheduling and Management—Love Everything About It!"

5/5

What do you like best about Aaniie Care?

Almost everything. I use it every day. The things I like best about Aaniie Care are the scheduling dashboard, the KPI's, adding new staff/clients is a breeze, the proximity map, staff can request shifts, I can approve requests off, we can send notifications of open shifts, etc. Aaniie is user-friendly, and I am able to teach new hires how to use it. Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care?

The only thing I dislike is that my staff get kicked out of the app at least once a week. Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care

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Hi Lori — Thank you for sharing your glowing 5-star review of Aaniie Care! We’re thrilled to hear that you’re enjoying the scheduling dashboard, KPI tracking, and the many tools that make managing staff and clients effortless. It’s wonderful to know that you find the platform user-friendly and easy to teach to new hires — that’s exactly what we strive for! We truly appreciate your support and look forward to continuing to deliver features that make your day-to-day operations even smoother.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

4/21/2026

"Aaniee Review"

5/5

What do you like best about Aaniie Care?

1. The user interface

2. Cloud based system

3. Frequent Update Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care?

1.Time zone difference can be a challenge This is not a problem with us Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care

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Hi there — Thank you for sharing your 5-star review of Aaniie Care! We’re glad to hear that you’re thoroughly enjoying the user interface, cloud-based system, and frequent updates — these are all key areas we continue to invest in to support our users. It’s great to know that enhanced scheduling for multiple users is helping your team work more efficiently.

We also appreciate your note regarding time zone differences — while scheduling across regions can sometimes introduce complexity depending on workflows, our team is always happy to help support and configure options that make coordination as smooth as possible.

Thank you again for your feedback and for being part of the Aaniie community — we look forward to continuing to support your success with Aaniie Care!

Jatinder H.

Administrator

Small-Business (50 or fewer emp.)

3/14/2025

"Ease of Use Very Good. Actual Functionality Not so Much. Aaniie Tech Support Very Poor."

0/5

What do you like best about Aaniie Care?

We have been using SmartCare software for past two years and have been very satisfied with the product - ease of use, implementation, user friendly interfaces, seamless invoice submission etc. Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care?

We recently became aware that a significant number of our invoices did not make to the payer because the visit status was invalid. Going back and forth between EVV integrator, Aaniie team and spending our time on - we confirmed that any change in the scheduled visit - caregiver, visit times etc. invalidates (stated as provider cancellation) that visit on the integrator site. The invoice submission does not get processed for such visits. It is big issue for significant number of clients. Poor response to address it from Aaniie. If you are using Aaniie, please review visits meeting these criteria. Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care

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Hi Jatinder, Thank you for sharing your feedback with us. We’re genuinely sorry to hear that your experience with Aaniie has not met your expectations. Our home care platform is packed with a vast array of tools, including EVV and Electronic Claims, designed to streamline your processes, but we recognize that the depth of these tools can be challenging without the right workflows in place. I understand that our leadership team is engaged and currently working with you to resolve the claims processing issues in your current workflow. Our team is always ready to assist with troubleshooting and provide guidance on how to get the most out of every aspect of our platform. We’re committed to ensuring that you feel confident using the platform and see the value it’s designed to bring. Again, we appreciate your feedback and look forward to continuing to serve you.