Aaniie Care Reviews & Product Details

It's easy to use. The helpful staff, when calling in. Review collected by and hosted on G2.com.

So far it's been really good. I have no complaints Review collected by and hosted on G2.com.

Although this is a robust product, it is very user-friendly, and customer care is always available to walk you through anything you don't know or understand. I also like the short videos on specific areas you wish to focus on. Review collected by and hosted on G2.com.

I'm new to the platform. I have not experienced anything I did not like. One major drawback is how the homegrown franchise system is not fully integrated with Smartcare. Maybe the Franchise system should be discontinued. Review collected by and hosted on G2.com.

It allows us to be very efficient in our business, and Smartcare is very user-friendly; we have improved productivity. The staff is very responsive when you need assistance or have a question. Review collected by and hosted on G2.com.

When I need to print out the daily care tasks for our client's LTC plan at the end of two weeks it is very long; this would be great if the tasks sheets could be more condensed. Review collected by and hosted on G2.com.

We were skeptical about Smartcare at first, as we use PCC and this was the only system that they have that integrates with them for home care services. They have exceeded our expectations. not only is is user friendly, it has a great dashboard that gives you the information you need at your fingertips. Review collected by and hosted on G2.com.

I cant really think of anything. It seems to be meeting all our needs so far. Review collected by and hosted on G2.com.

SMARTcare provides an innovative, continually upgraded business software system that continuously responds to customer needs. It manages everything from scheduling, multi-billing and coding systems, client management, recruiting and H.R. management, and fraud management through GPS tracking. Review collected by and hosted on G2.com.

Marketing people need to consult more frequently with software developers to get accurate timelines for new features being developed. Review collected by and hosted on G2.com.

The customer service is excellent. I am always helped in a timely manner, and any issues are followed up on right away. This is SO appreciated! Review collected by and hosted on G2.com.

Custom forms looks a bit sloppy since it shows ALL forms for ALL clients to ALL staff (even when not applicable to them). It would great to have this cleaned up so that only forms that were applicable to the employee/applicant could be assigned to that specific person. Custom forms also allows previously signed forms to be edited, which could be perceived as a bit unethical (since I could technically change the wording in an employee contract post-signature, which isn't really fair to the employee). Also, there is no bulk SMS feature. Finally, there is no SMS notification sent to employees to remind them of upcoming shifts (there is an email notification, but people do not check their email as frequently as their phone). Review collected by and hosted on G2.com.

The Support Team explains their dashboard a non-technical mind can easily understand and retain, AND they never make me feel foolish if I need help. Review collected by and hosted on G2.com.

The support staff can be very busy so there may be a wait time for help. I plan accordingly and have not had an issue. Review collected by and hosted on G2.com.

I love how simple it is to use the software! Online training is very informative! My account manager is always there to answer my questions! Ashley Mas is wonderful! Review collected by and hosted on G2.com.

Nothing! It's a great system! The app is great! Review collected by and hosted on G2.com.

I think the best part is the billing, is easy to send the info of the visits to Tellus to do the billing. Review collected by and hosted on G2.com.

maybe the scheduling sometimes had been confusing, but we know the process. Review collected by and hosted on G2.com.

All the different things you can do, such as scheduling, billing, payments, etc Review collected by and hosted on G2.com.

The re-entering of information, such as contacts, diagnosis, and allergies. Also not to be able to print a current schedule of clients including the open shifts. Staff are not able to document on the app for controlled medications Review collected by and hosted on G2.com.