# CareAcademy Reviews **Vendor:** CareAcademy **Category:** [Healthcare Learning Management Systems (LMS)](https://www.g2.com/categories/healthcare-learning-management-systems-lms) **Average Rating:** 4.4/5.0 **Total Reviews:** 58 ## About CareAcademy CareAcademy, an Activated Insights Company is a leading care enablement platform dedicated to transforming caregiver education and empowering caregivers to deliver exceptional health outcomes. By offering compliance and audit automation technology, actionable analytics, and streamlined training management of an engaging content library, CareAcademy is accelerating the world’s transition to a caregiver-centric healthcare system. Founded in 2016 and based in Boston, CareAcademy has trained more than 800,000 caregivers and is trusted by more than 2,000 home care, home health, senior living, and hospice providers nationwide. ## CareAcademy Pros & Cons **What users dislike:** - Users frequently find CareAcademy to be **expensive and user-unfriendly** , with poor customer service and billing issues. (1 reviews) - Users report experiencing **poor customer support** , citing issues like unauthorized billing and unresponsive service. (1 reviews) - Users struggle with the **poor interface design** of CareAcademy, finding it expensive and difficult to navigate. (1 reviews) ## CareAcademy Reviews ### 1. Horrible customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Alycia S. | CEO, Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about CareAcademy?** Nothing, they are not user friendly and they bill for stuff they have no reason to **What do you dislike about CareAcademy?** Everything, they are expensive and are not user friendly. Their customer service is a joke and fradulantly bill and renew contracts with no ones permission **What problems is CareAcademy solving and how is that benefiting you?** They should be able to cancel anytime and be forthcoming with renewing contracts. ### 2. Care Academy for caregivers is a great tool **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa A. T. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about CareAcademy?** Care Academy has been wonderful in staying within compliance with state regulations. Care Academy has a variety of classes to offer with different levels to keep employees engaged. Care Academy is one of the best I have found out there for caregivers. The cost is great, material is wonderful and ease of use is good. **What do you dislike about CareAcademy?** The downside that I have seen with Care Academy is the fact that it can have glitches so caregivers may have to complete a course more than once. The other issue is we have had trouble connecting it to our platform but once it is, I have heard it will make it even easier for the caregivers to use. I do also think it would be great if Care Academy found a way to incorporate other pieces like games, or questions with a little more interaction for engagement. It is also a little difficult to speak with someone when having issues. **What problems is CareAcademy solving and how is that benefiting you?** Care Academy is helping our caregivers meet the state mandated education requirement to perform caregiving duties in the state of Oregon. That benefits us by allowing us to keep them employed. ### 3. Keeps us compliant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about CareAcademy?** CareAcademy is super user friendly, it is very easy to add/remove new users. I have had lots of positive feedback from our employees on the UI and user experience. I personally like the fact that it makes it so easy to keep us compliant with our licensure. The customer service team is always very responsive when I have questions, and extremely helpful. **What do you dislike about CareAcademy?** The only downside that I have noted is that billing can be a little difficult to understand. I reached out to our sales rep and they were able to explain it to me. **What problems is CareAcademy solving and how is that benefiting you?** CareAcademy makes it so easy to keep us in compliance. They do all of the footwork for us and make sure that the trainings that are offered meet the requirements of our state. ### 4. It has been an awesome experience using CareAcademy. **Rating:** 5.0/5.0 stars **Reviewed by:** JOY U. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about CareAcademy?** What I like best about CareAcademy is that we get to see what caregivers do about their assigned training. It reduces the burden of the HR/Training department to search for courses to prep. **What do you dislike about CareAcademy?** Give me a minute to think about that! ..Nothing. **What problems is CareAcademy solving and how is that benefiting you?** The annual training requirements for our caregivers are crucial to the DHSS yearly survey. ### 5. Care Academy Review **Rating:** 5.0/5.0 stars **Reviewed by:** Millen M. | Admin Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2023 **What do you like best about CareAcademy?** I love the ease of care academy. I also like that I can create my own cirriculums and add/deactivate staff as needed. **What do you dislike about CareAcademy?** I do wish there was a paper format to use as well for our technology hinderd employees. **What problems is CareAcademy solving and how is that benefiting you?** Care Academy takes the pressure off of only in house training. It allows us to follow up with in house training much easier and time allotted. ### 6. Great Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Janis S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2023 **What do you like best about CareAcademy?** Any question or concern I have has been addressed from a staff member that is well-trained and anxious to help. The phone is answered promptly and I am confident I will be informed of the best resolution possible. **What do you dislike about CareAcademy?** Instead of only having text as an option to communicate with our Care Academy students, email would be far more preferred. **What problems is CareAcademy solving and how is that benefiting you?** Care Academy offers a class curriculum that ensures all of our students receive standardized training. Care Academy also has an extensive library available so each student can pursue specialized courses to best suit their interests and needs. ### 7. Great Learning Opportunities **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about CareAcademy?** There are quite a range of classes including initial training, yearly training and CEUs. **What do you dislike about CareAcademy?** Way too many emails reminding account holders to do their educations. Also, the due date for classes tend to be overlooked because of so many emails saying things are due by the end of the month and are not attached to individual classes. **What problems is CareAcademy solving and how is that benefiting you?** CareAcademy has been great with trobleshooting. ### 8. Course content is good but the technology needs improvement. **Rating:** 3.5/5.0 stars **Reviewed by:** margaret T. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about CareAcademy?** The virutal class room is a convenient way to offer the initial Home Maker training course and ongoing ceu training for our cna's. **What do you dislike about CareAcademy?** The software program often gets stuck and a lot of time is wasted on working out the kinks. **What problems is CareAcademy solving and how is that benefiting you?** We can train our Home Makers without having to schedule a live class and trainer. It's also easy to see the progress for each caregiver. ### 9. leigh.churion@oneyoulovehomecare.com **Rating:** 5.0/5.0 stars **Reviewed by:** Leigh C. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about CareAcademy?** I use the courses from Care Academy all the time. I have to keep up my CEU's and I like to keep updated and my caregivers updated on homecare issues. They need to know how to handle certain types of client's with different disease processes, so they get training as needed. **What do you dislike about CareAcademy?** Some of the courses are too long and there is too much information given to you at one time. There needs to be little quizzes in between when the information is so intense to review the information you have just read. It is not easy to retain tons of information at one time, especially in the administration courses. **What problems is CareAcademy solving and how is that benefiting you?** I am not sure there is anything being solved that I am aware of. ### 10. Great Learning Platform for Healthcare Providers **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle C. | Human Resources Director, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2023 **What do you like best about CareAcademy?** The program is very user-friendly and has a lot of valuable training material for keeping your employees up to date on all required training. Meets state requirements for CEU's as well. **What do you dislike about CareAcademy?** Multiple dashboard navigation can get frustrating. Especially when you are attempting to locate a current or former employee, and you are not sure which dashboard they are assigned to. **What problems is CareAcademy solving and how is that benefiting you?** Helps with meeting the annual training requirements the state has for healthcare employees. Also makes it easy to get out new training and policy information to employees simultaneously with the ability to track completion/acknowledgment. ### 11. Great resource for providing balanced and thorough training opportunities for all levels of staff **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle E. | Global HR Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about CareAcademy?** Provides a detailed catalog of classes and training material to choose from that is well thought out, and the program is very user-friendly. The ease of use helps make this training more available to demographics that may struggle with this type of learning. **What do you dislike about CareAcademy?** It can be difficult to locate deactivated users if you have multiple dashboards. It would help if when the system notifies you that the user is already in the system that it tells you where to look. **What problems is CareAcademy solving and how is that benefiting you?** CareAcademy is currently growing the number of classes they offer in multiple languages. This increases the pool of applicants that we are able to hire from, CareAcademy training is a mandatory part of our onboarding process. ### 12. CareAcademy is the Bomb! **Rating:** 5.0/5.0 stars **Reviewed by:** Thad E. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about CareAcademy?** The training modules are fabulous. This is what caregivers need training on elder abuse, fall prevention, personal care & Elder Abuse. We want to make sure our staff are fully trained in assisting seniors. **What do you dislike about CareAcademy?** Honestly there is nothing we dislike about CareAcademy **What problems is CareAcademy solving and how is that benefiting you?** Educating our caregivers so they better know how to work with and take proper care of our seniors. ### 13. Ease in Continuing Education **Rating:** 4.5/5.0 stars **Reviewed by:** Shannon L. | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2023 **What do you like best about CareAcademy?** Care Academy is super user-friendly and seamlessly integrates with our other platforms. **What do you dislike about CareAcademy?** The only downside that I have encountered thus far in CareAcademy is that the caregivers entered **What problems is CareAcademy solving and how is that benefiting you?** It easily keeps track of our required CEU's ### 14. Very informative **Rating:** 5.0/5.0 stars **Reviewed by:** Traci N. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2023 **What do you like best about CareAcademy?** Care Academys content is informative and educational. **What do you dislike about CareAcademy?** There is nothing that I dislike about CareAcademy **What problems is CareAcademy solving and how is that benefiting you?** State compliance ### 15. It supports our continuing education needs on an easy platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about CareAcademy?** I like the Tepa Snow education integrated into the lessons. **What do you dislike about CareAcademy?** I wish I could create my own videos to upload. **What problems is CareAcademy solving and how is that benefiting you?** It helps keep current employees engaged with their skillset, especially if they aren't using it with a particular client. ### 16. Has been an answer to our need! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about CareAcademy?** Customer service is so helpful! The class offerings are great. **What do you dislike about CareAcademy?** Nothing! Everything has been wonderful so far! **What problems is CareAcademy solving and how is that benefiting you?** Creating a concise program for all of our caregivers to go through. ### 17. Great platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Lia A. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about CareAcademy?** It's user friendly and the modules are enjoyable to take. **What do you dislike about CareAcademy?** There are no deal breakers but the mechanical lift training could improve. **What problems is CareAcademy solving and how is that benefiting you?** CareAcademy has made our training program a lot more fluid and helped us saving money while still delivering a great quality product. ### 18. Care Academy Employee Training **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about CareAcademy?** Our employees seem to like it, the courses are comprehensive ( a lot of relevant content), and it's user friendly from an administrative standpoint. **What do you dislike about CareAcademy?** Some employees don't participate, we think due to no wifi and lack of time. **What problems is CareAcademy solving and how is that benefiting you?** It's addressing state health department training requirements. It allows us to offer ongoing training to employees, helping them provide better care. ### 19. Great experience with CareAcademy **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about CareAcademy?** The tools and resources that they provide is top notch amongst other training providers. **What do you dislike about CareAcademy?** Nothing that I can think of, the software is very well thought out. **What problems is CareAcademy solving and how is that benefiting you?** The problem of having to develop my training program. ### 20. Very Good **Rating:** 5.0/5.0 stars **Reviewed by:** Kristina S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about CareAcademy?** The classes are very informative, and caregivers are loving it **What do you dislike about CareAcademy?** Its hard to make monthly trainings for our staff **What problems is CareAcademy solving and how is that benefiting you?** Only problem I have is difficulty setting up monthly trainings for staff ### 21. I Love CareAcademy!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2022 **What do you like best about CareAcademy?** User friendly for my office and for the caregiver. Customer service is terrific, knowledgeable, and quick to respond via email or phone. **What do you dislike about CareAcademy?** I have not had any issues with the program or services provided, so NO complaints or dislikes. **What problems is CareAcademy solving and how is that benefiting you?** I can provide training for new employees and continued education for the present employees. The programs that CareAcademy offers give me the ability to hire more. It also provides a stepping stone to my employees who want to further their education. And so much more. ### 22. Care Academy has wonderful training opportunities we love to use for our staff. **Rating:** 5.0/5.0 stars **Reviewed by:** Emma G. | Care Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about CareAcademy?** That there are lots of training opportunities that we can provide for our caregivers! It has lots of different topics. If someone is going in with a new client, we can provide different training opportunities based on the care needed. **What do you dislike about CareAcademy?** There is a limit of seats. We were under the impression it was 5 at a time, any amount per month. But a limit to 5 seats a month is not enough for the price we are paying. **What problems is CareAcademy solving and how is that benefiting you?** CareAcademy is solving the problems of lack of training. It is solving it by providing easy to use training opportunities for our caregiving team. We enjoy the videos by Teepa Snow as well! ### 23. I enjoyed all of the helpful information that care academy provides. **Rating:** 5.0/5.0 stars **Reviewed by:** LaTasha Y. | Lead Care Provider, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about CareAcademy?** It gives good information. Making the intros to the videos a lot shorter. **What do you dislike about CareAcademy?** There is no least helpful information in care academy. **What problems is CareAcademy solving and how is that benefiting you?** Giving our caregivers more knowledge on how to care for and respect the elderly. It's making our job a lot better so that we don';t have to train our caregivers that hard. ### 24. Great Educational resource for Care Givers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about CareAcademy?** The educational content is excellent. Our caregivers have commented that they have learned new and helpful things to improve their skills. **What do you dislike about CareAcademy?** The modules break up the content too much. **What problems is CareAcademy solving and how is that benefiting you?** Helps our caregivers increase their job knowledge. ### 25. Easy to Use & Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about CareAcademy?** CareAcademy is easy to use, and accessible to our caregivers, and the reports are perfectly detailed! **What do you dislike about CareAcademy?** It would be nice to have a report generated that can be an excel file. I would like to see how many caregivers have completed what class. **What problems is CareAcademy solving and how is that benefiting you?** We no longer have to remind ourselves to remind everyone about the required classes. It does this for us! ### 26. Care Academy has streamlined online training for our business. **Rating:** 5.0/5.0 stars **Reviewed by:** Annabelle G. | Human Resources Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about CareAcademy?** Prior to using CA, we were using three different platforms for keeping track of online training for our care providers. **What do you dislike about CareAcademy?** Very pleased with Care Academy's platform. **What problems is CareAcademy solving and how is that benefiting you?** Care Academy has solved the problem of tracking when online training is due. ### 27. CareAcademy is awesome and helps so much and teaches amazingly on different things. **Rating:** 5.0/5.0 stars **Reviewed by:** Jessie L. | HHC, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about CareAcademy?** The Upsides to Careacademy is the classes that you can learn from it is so beneficial. **What do you dislike about CareAcademy?** Sometimes it says there are classes to complete that are not there. **What problems is CareAcademy solving and how is that benefiting you?** The problems are adding more beneficial classes. It shows that they actually care ### 28. easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2022 **What do you like best about CareAcademy?** I find that this is an easy software and that it is easy to teach others. **What do you dislike about CareAcademy?** It does have bugs on occasion and does not usually operate well in stormy weather. **What problems is CareAcademy solving and how is that benefiting you?** The CareAcademy team takes care of problems quickly ### 29. Great Quality Training **Rating:** 4.0/5.0 stars **Reviewed by:** Robert M. | Owner Care Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about CareAcademy?** Care Academy keeps track of training for each employee. This helps with record keeping and verification of training for our home care license. **What do you dislike about CareAcademy?** Not as intuitive to set up. Once set up it works automatic. **What problems is CareAcademy solving and how is that benefiting you?** Seemless training and onboarding of new caregivers ### 30. Friendly Support Staff & Amazing Courses **Rating:** 4.0/5.0 stars **Reviewed by:** Gerrae Y. | Quality Assurance & Client Care Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about CareAcademy?** I enjoy the flexibility of choosing courses to assign our staff which meets the needs of our particular clients. I've taken many of the courses myself, and they're detailed oriented and can be applied for our caregivers working with seniors. We receive positive feedback from our caregivers, stating the courses are helpful and they learn so much! **What do you dislike about CareAcademy?** I wish there were options to pick and choose courses within the purchase package. Some of the courses in our package we will never use. It would be nice to have the option to select additional courses in place of these. **What problems is CareAcademy solving and how is that benefiting you?** I haven't run into too many problems with CareAcademy. The main one I need help with is when caregivers run out of attempts to pass a course. The live chat feature through CareAdademy is beneficial. I can send them an instant chat, and they respond within a few minutes to assist. Their staff is always friendly and knowledgeable. ### 31. Knowledge **Rating:** 5.0/5.0 stars **Reviewed by:** Renee M. | Client Care Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about CareAcademy?** I like that Care Academy is easy to use. **What do you dislike about CareAcademy?** I have not had any downsides or dislikes with Care Academy thus far. It has been an excellent tool for all existing caregivers. **What problems is CareAcademy solving and how is that benefiting you?** At the present moment, I have not had any issues with Care Academy. ### 32. I love everything About care academy **Rating:** 5.0/5.0 stars **Reviewed by:** Markita B. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about CareAcademy?** Easy to contact , easy onboarding and I love the different topics and specialty training options they offer **What do you dislike about CareAcademy?** There honestly isn't anything I can think of that I dislike right now lol **What problems is CareAcademy solving and how is that benefiting you?** Care academy is a major help with minimizing my onboarding process ### 33. Excellent Training Platform for Caregivers **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy S. | Client Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about CareAcademy?** I love that the videos are made with in-home caregivers as our Angels are all working in homes with their clients. The supervisors' advice to caregivers in the video is similar to the language we use in the field. Everything is up-to-date and new classes are always beneficial to our team. **What do you dislike about CareAcademy?** I wish that the reporting was easier to do. At this time, I have to run a report of all classes completed, then filter for caregivers. I'm hoping that this will improve in the next year. **What problems is CareAcademy solving and how is that benefiting you?** We have been able to switch over to online training seamlessly while the pandemic is ongoing. A survey done of our employees shows that they prefer a mix of online and hands-on training, so we will continue to offer both in the future. We are able to get California State requirements completed easily using the Initial Training track that we set up in the system. We can also assign quick video tips from the library for specific ADLs that a caregiver might need help with. ### 34. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Jesse A. | Employee Care Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about CareAcademy?** I love how customizable CareAcademy is; you can taylor it to your needs. I also really enjoy how responsive the support team is. They've always helped every issue I've had in a timely manner. **What do you dislike about CareAcademy?** Some of the language and phrasing around having classes full, seats assigned, activating and deactivating can be a little confusing. I feel like there should be an easier way of understanding those items. **Recommendations to others considering CareAcademy:** If you're on the fence about CareAcademy, you should try it. It's worth the plunge for consistency. **What problems is CareAcademy solving and how is that benefiting you?** We are solving the problems of consistent training and accessibility to training. It can be a challenge scheduling everyone and making sure that everything is presented in the same capacity and mannger. CareAcademy helps. ### 35. I truly couldn't be happier with our relationship with CareAcademy. **Rating:** 5.0/5.0 stars **Reviewed by:** Aubre P. | M, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about CareAcademy?** What I appreciate the most are the people who work for CareAcademy - every single person I've worked with is timely, efficient, friendly, and each interaction has resulted in awesome outcomes, seriously. **What do you dislike about CareAcademy?** So far, there's been nothing I dislike. Since we began working with them over a year ago, it's been a fantastic experience. **What problems is CareAcademy solving and how is that benefiting you?** Caregiver training is the obvious problem that we're solving. The platform we used before was not very engaging, and I think the way their platform was set up made it a hassle for caregivers to take the courses if they didn't have personal computer access. CareAcademy is not only engaging content-wise, but our teams can go through the courses right from their phone. We've seen a much higher completion rate since working with CareAcademy. ### 36. Horrible service and experience. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2021 **What do you like best about CareAcademy?** Nothing is helpful. Continually charged after requesting cancelation. They have attempted to have me meet with someone virtually to further discuss my request but I have continually told them I am unavailable. They have refused to assist me and continue to charge monthly. **What do you dislike about CareAcademy?** Everything. Continually charged after requesting cancelation. They have attempted to have me meet with someone virtually to further discuss my request but I have continually told them I am unavailable. They have refused to assist me and continue to charge monthly. **Recommendations to others considering CareAcademy:** Be careful signing up because they make it impossibly difficult to discontinue services and will continually charge you exorbitant fees.Continually charged after requesting cancelation. They have attempted to have me meet with someone virtually to further discuss my request but I have continually told them I am unavailable. They have refused to assist me and continue to charge monthly. **What problems is CareAcademy solving and how is that benefiting you?** Nothing. Continually charged after requesting cancelation. They have attempted to have me meet with someone virtually to further discuss my request but I have continually told them I am unavailable. They have refused to assist me and continue to charge monthly. **Official Response from Cameron Olshansky:** > Hi there, thank you for taking the time to share your review. We take feedback like this very seriously at CareAcademy - and we truly apologize for any challenges you encountered while attempting to exit your contract. We are committed to providing top quality service to all of our customers, even as part of the cancellation process. As you noted, we have attempted to schedule a conversation with you on multiple occasions to understand more about where our platform fell short of meeting your needs and work out a cancellation agreement. I am sorry that our team has not been able to find a mutually agreeable time to meet with you. We understand that running an agency is very time consuming and that your availability to discuss your cancelation options might be limited. With that said—and at your convenience—please give us a call at (866) 227-3895. Our team is more than happy to work with you on your options and gather the details we need to close out your account. Thank you. ### 37. Good support & willingness to develop things that meet our needs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about CareAcademy?** With CareAcademy, they have been very open to hearing our suggestions and our needs for the different training & development goals that we have had. They also assisted us by expanding their pre-built curriculums to capture our needs for Canadian caregivers which has been helpful. Additionally, the support has been helpful and they always do their best to get questions answered fully and efficiently. **What do you dislike about CareAcademy?** The main dislike is that the classes are only meant to be online, and there is no feature that allows us to turn the training into group settings, as we prefer to start our team members off in a more collaborative training environment before they proceed into working for us. While convenient for the remote-nature of many in-house caregivers, it is harder to utilize CareAcademy for our initial training because of this lacking feature. **What problems is CareAcademy solving and how is that benefiting you?** Problems being solved by CareAcademy are the tracking elements for our continuing education. We haven't completely rolled out the training program to our teams as of yet due to delays with our API integration, but expect to realize further gains through employee engagement and more opportunities for their own personal and professional development. **Official Response from Cameron Olshansky:** > Hi there, thank you so much for your review. We truly appreciate your feedback! We're thrilled to hear that expanding our curricula has helped train your Canadian caregivers and that our support team has been able to efficiently meet your needs. We understand that online training has its advantages, but for agencies who prefer a hybrid approach to training, this is very helpful feedback. We'll make sure that it gets into the hands of the appropriate teams. We look forward to hearing about your successes with tracking CEs! Keep us posted on the progress of the program. We love hearing about personal and professional development opportunities for caregivers. ### 38. Great content! **Rating:** 4.5/5.0 stars **Reviewed by:** Erin P. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about CareAcademy?** CareAcademy is easy for our caregivers to use and has informative, helpful content for our employees to do their jobs better. The interface is easy to use as an administrator. **What do you dislike about CareAcademy?** I wish there was an easy way to track the completion records (for payroll specifically). There might be a solution that I'm not aware of, but we just have to go through and count each hour that our caregivers have completed. **Recommendations to others considering CareAcademy:** Have one person on your staff manage and track the CareAcademy courses. **What problems is CareAcademy solving and how is that benefiting you?** Trainings are great, easy to complete, and marketable. Our caregivers are learning to be better at their jobs, and we market that our caregivers are trained monthly online. **Official Response from Cameron Olshansky:** > Hi Erin, thank you for sharing your review! Ease of use for both admins and caregivers is a top priority for us, so we are glad to hear that CareAcademy is working well for your team across the board. For tracking completions for payroll, I've linked an article that might be helpful to you. If there is functionality that we might be missing to make tracking and reporting completions for payroll easier, we'd appreciate the opportunity to discuss it with you. We're always looking to optimize our reporting - so additional feedback would be very much appreciated. Please reach out to our team at hello@careacademy.com and reference this review so we can keep the conversation going. Thank you again for your feedback! ### 39. Robust Training Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Matt E. | Director of Sales and Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about CareAcademy?** CareAcademy's attention to creating courses recognized at the state level drives our employer value with job seekers. **What do you dislike about CareAcademy?** Could increase integrations with HR platforms for centralized employee files **What problems is CareAcademy solving and how is that benefiting you?** CareAcademy is great at creating ease of access to state-mandated training courses that are easily completed wherever our caregivers may be at present. ### 40. Great For Training **Rating:** 4.0/5.0 stars **Reviewed by:** Employee C. | Employee Care Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about CareAcademy?** The training programs and options that are available to utilize and extensive and thorough. It's very user friendly, intuitive, and super customizable which we really appreciate. **What do you dislike about CareAcademy?** Sometimes some of language around having seats filled, deactivated users, etc. can be a little confusing. I'm my efforts to contact customer services regarding this, they seemed just as confused as I was so not incredibly helpful there. **What problems is CareAcademy solving and how is that benefiting you?** CareAcademy is helping us streamline our training programs as well as make sure that we are hitting the timeline we are trying to achieve. The benefits and highly trained employees that stay with us longer. ### 41. User Friendly, Down to Business **Rating:** 4.5/5.0 stars **Reviewed by:** Amie W. | Compliance Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2022 **What do you like best about CareAcademy?** Simple layout makes it easy to navigate between pages and to find what I am looking for **What do you dislike about CareAcademy?** It force sorts the columns. I would like for my last saved sort to be the way it always sorts. Its annoying having to always hit the sort button whenever I switch. Also, it always opens a new tab when I click on something. Also, when going through the learning modules, the "next" button is tiny at the top, and that part is not very user friendly and out of place. It should be bigger, and I think would work better at the bottom. **Recommendations to others considering CareAcademy:** Play around with the interface and see if it fits your needs! **What problems is CareAcademy solving and how is that benefiting you?** Getting people to connect through eRSP has been a dream! ### 42. Care Academy has been awesome!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal A. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about CareAcademy?** Reminders on classes to be taken. The ease of having caregivers log in and see what is to be done. **What do you dislike about CareAcademy?** So far, I have not found any dislikes. Nothing is missing from this product. Everything is working properly. We all could be better but I have no idea as what needs to be fixed. **Recommendations to others considering CareAcademy:** None **What problems is CareAcademy solving and how is that benefiting you?** Keeping the caregivers up to date on all their training needed. The benefit that I am finding is caregivers can access the portal at home without having to come into the office. ### 43. Quality training programs at an employee's own convenience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2021 **What do you like best about CareAcademy?** CareAcademy provides quality training programs our Care Professionals can do at their own convenience. This has been a godsend during the pandemic. We have been able to provide quality training programs for our Care Professionals through CareAcademy in a safe setting, and we can keep up with our state-required training without needing to conduct group trainings. **What do you dislike about CareAcademy?** We hope the trainings will be translated into more languages in the future. We are in an urban location, and English is a second language for many of our Care Professionals. **What problems is CareAcademy solving and how is that benefiting you?** CareAcademy has solved the problem of training compliance when we cannot gather as a group due to the risks of Covid. Our Care Professionals like being able to determine their own time to do the on-line trainings. ### 44. Love that these videos are geared towards in-home care! **Rating:** 4.5/5.0 stars **Reviewed by:** Kimberly J. | O, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about CareAcademy?** Our last online education provider's videos were for faciltiy care. CareAcademy is geared towards in-home care education! I love the certifications available **What do you dislike about CareAcademy?** I wish I were able to see the length of the video I am assigning when enrolling the caregiver. **What problems is CareAcademy solving and how is that benefiting you?** Helping my caregivers feel equipped for their profession. We may be non-medical, but we are professionals! We are also using the certifications as part of our pay raise criteria. ### 45. High quality education, easily accessible **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin S. | Media Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about CareAcademy?** The ability to login from any device, complete what you can/while you can is so convenient. **What do you dislike about CareAcademy?** It would be nice if there were estimated times (hours/minutes) on what each course would take. **What problems is CareAcademy solving and how is that benefiting you?** We have moved all of our inservice training to CareAcademy. It makes it so much easier to let employees complete this on their own schedule than to try to schedule an in-person meeting on someone's day off. ### 46. Easy to maneuver **Rating:** 4.5/5.0 stars **Reviewed by:** Crystal B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about CareAcademy?** I like the fact that they send scheduled reminders to caregivers also to keep them on track. **What do you dislike about CareAcademy?** There is nothing that I don't like about CareAcademy. The software is easy to use & the support is wonderful as well. **What problems is CareAcademy solving and how is that benefiting you?** PCA state requirements. There are a lot of training videos that you can assign to caregivers that may need additional training in other areas. ### 47. Comfort Keepers Review of CareAcademy **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer P. | Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about CareAcademy?** Single Sign on with Clear Care. Help at your fingertips with live chat! All the videos are amazing! **What do you dislike about CareAcademy?** Not being able to reset attempts internally for employees to restart a course if they max out at 6 attempts to pass. **What problems is CareAcademy solving and how is that benefiting you?** New Hire Training and Annual Training compliance is easier than ever to meet! ### 48. New Agency **Rating:** 5.0/5.0 stars **Reviewed by:** Kathryn G. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2021 **What do you like best about CareAcademy?** CareAcademy helped me develop a list of classes to train potential caregivers that were not currently CNAs. **What do you dislike about CareAcademy?** The only thing I dislike is getting the caregivers to actually complete their assigned courses. **What problems is CareAcademy solving and how is that benefiting you?** Due to the labor shortage, we are training and developing employees new to caregivers. The benefit is a larger applicant pool. ### 49. CareAcademy is a good asset to have to help provide consistent information to staff. **Rating:** 4.0/5.0 stars **Reviewed by:** Linnea R. | a, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2021 **What do you like best about CareAcademy?** Wide variety of classes and the way that it integrates into my other software ( ClearCare) **What do you dislike about CareAcademy?** I wish that Texas regulations and requirements could be added to the core package. It would also be nice to have a handout with an outline for the course so that when using for disciplinary actions, we can validate that the information was given. **What problems is CareAcademy solving and how is that benefiting you?** Ensuring that caregivers all have the same information for baseline. Then more information can be given to advance. We also like the ability to provide additional information per staffmember. ### 50. They Don't Have Our Business Success On Top Of Mind **Rating:** 2.5/5.0 stars **Reviewed by:** Stephen N. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about CareAcademy?** Teepa Snow, she is the most knowledgable Alzheimer's teacher in the world **What do you dislike about CareAcademy?** The site our caregivers use gets many complaints because their work does not always get saved. **Recommendations to others considering CareAcademy:** There are other options that may also fit your needs with an organization that cares for your business. **What problems is CareAcademy solving and how is that benefiting you?** We use it for on boarding and continued education, I think there is an easier and cheaper way to do this. **Official Response from Cameron Olshansky:** > Hi Stephen, thank you for your feedback and insights. We agree that Teepa Snow is the best! We are very sorry to hear that your caregivers are having a poor experience with their learning - we can imagine how frustrating it would be to complete classes only to have the work go unsaved. I've passed this feedback along to our product team so they can evaluate this from a learner's perspective. We care deeply for our customers and their success, so it is concerning to hear that you might feel otherwise. We would be grateful for the opportunity to learn more about where CareAcademy is missing the mark, and how we can make it right by you. At your convenience, please reach out to our team at hello@careacademy.com and reference this review. Your feedback and time is greatly appreciated - and we look forward to discussing how we can improve your experience with CareAcademy. ## CareAcademy Discussions - [What is CareAcademy used for?](https://www.g2.com/discussions/what-is-careacademy-used-for) - [View CareAcademy pricing details and edition comparison](https://www.g2.com/products/careacademy/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+00%3A24%3A51+-0500&secure%5Bsession_id%5D=94723c34-a5e1-4360-8d12-10c408d1e81a&secure%5Btoken%5D=0d254a67778a7d8e86cb554950489532099db1846b00119e50b19cd1387cd280&format=llm_user) ## CareAcademy Features **Process Automation** - Course Authoring - Online Learning - Certificate Generation - Tracking & Reporting - Collaborative Environment - Automatic Boards Reporting ## Top CareAcademy Alternatives - [Relias Platform](https://www.g2.com/products/relias-platform/reviews) - 4.0/5.0 (362 reviews) - [Absorb LMS](https://www.g2.com/products/absorb-software-absorb-lms/reviews) - 4.6/5.0 (886 reviews) - [Docebo](https://www.g2.com/products/docebo/reviews) - 4.3/5.0 (724 reviews)