# HHAeXchange Reviews **Vendor:** HHA eXchange **Category:** [Home Care Agency Management Software](https://www.g2.com/categories/home-care-agency-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 18 ## About HHAeXchange Founded in 2008, HHAeXchange is the leading technology platform for homecare agency management. Developed specifically for Medicaid personal care, HHAeXchange connects state agencies, managed care payers, providers, and caregivers through its intuitive web-based platform, enabling unparalleled efficiency, communication, transparency, and compliance. ## HHAeXchange Reviews ### 1. HH exchange has many issues they need to resolve, including unfair, sales, tactics, slow, responsive, customer service, and integration takes forever **Rating:** 1.5/5.0 stars **Reviewed by:** Faliscia K. | Agency Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about HHAeXchange?** There's honestly nothing I like about HHAeXchange. They do have a few people who try to provide the best service possible on the front end, but when it comes to getting callbacks or response emails, it rarely happens. They're quick to send surveys, though. There is a free version for caregivers and caregiver agencies that Michigan offers in partnership with MDHHS, which seems to be pretty good and is a nice offering. I'm trying to get to this free version to integrate my existing platform. **What do you dislike about HHAeXchange?** They have not solved anything for me and are holding me hostage for a billing contract that was not fairly presented by their sales department. The expensive contract wasn't what I wanted, and I can't afford it. They have horrible customer service, rarely getting a callback or response email. The pricing for the enterprise version should be geared towards small businesses instead of being priced like it's for big companies. The setup process was very hard and long, taking up to six to ten weeks to get things going. **What problems is HHAeXchange solving and how is that benefiting you?** HHAeXchange hasn't solved anything for me. They're holding me back with an unfair billing contract, and I'm struggling to get their integration EDI department to assist me in running my business. ### 2. Great concept, still missing a few features (for free) **Rating:** 4.0/5.0 stars **Reviewed by:** Marisol M. | Billing specialist 2, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about HHAeXchange?** That we can keep track of payments and invoices, and it's easy to edit visits. **What do you dislike about HHAeXchange?** That when you download invoices or IVRs there's no set up option to download them by name or that the file has the clients name, so it gets confusing or we can make a mistake when doing multiple charges and clients **What problems is HHAeXchange solving and how is that benefiting you?** We recently found a way to download daily care notes by week, so that specific feature save me personally A LOT of time. For the whole team, keeping track of old AR and the creation itself of invoices it’s something really cool ### 3. MEDICAL COLLECTOR **Rating:** 5.0/5.0 stars **Reviewed by:** MARITZA F. | Medical collector, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about HHAeXchange?** ALL AREAS ARE VERY GOOD FOR ME, THE SYSTEM IS VERY FRIENDLY **What do you dislike about HHAeXchange?** BILLING REVIEW MANY TIMES IS VERY COMPLICATE TO RESOLVE THE PENDING ADITIONAL SHIFT **What problems is HHAeXchange solving and how is that benefiting you?** MANY SITUATIONS AND PROBLEMS THE SYSTEM RESOLVED FOR ALL AGENCIES ### 4. 7 Years of HHAeXchange user **Rating:** 5.0/5.0 stars **Reviewed by:** Eric Y. | Branch Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about HHAeXchange?** HHAeXchange offers a comprehensive solution for managing home care services. Its user-friendly interface makes it easy to schedule and monitor visits, track patient care, and manage compliance with regulatory requirements. The software’s integration with EVV (Electronic Visit Verification) ensures accurate timekeeping and reporting, which is crucial for maintaining transparency and accountability. Additionally, the real-time communication feature between caregivers and coordinators significantly improves the quality of care provided. **What do you dislike about HHAeXchange?** While HHAeXchange is generally effective, there are occasional issues with system speed, particularly during peak usage times. This can slow down the workflow and create delays in updating patient information. Also, the reporting features, although robust, could benefit from more customization options to better suit individual agency needs. Finally, new users may find the learning curve steep, requiring time and training to fully leverage all the features. **What problems is HHAeXchange solving and how is that benefiting you?** HHAeXchange is solving several critical challenges in the home care industry, particularly around scheduling, compliance, and communication. By automating and streamlining the scheduling process, the software ensures that caregivers are matched with patients efficiently, reducing the likelihood of missed or overlapping appointments. This is particularly beneficial for agencies managing a large number of patients and caregivers, as it saves time and reduces administrative burden. ### 5. platform for home care agency's **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn J. | Director of Nursing, Health, Wellness and Fitness, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2025 **What do you like best about HHAeXchange?** There are many feautres to utilizies to build schedules and billing out clients as well as developing medical documentations **What do you dislike about HHAeXchange?** if there is a problme it seems to affect across the platform. also can be slow at times **What problems is HHAeXchange solving and how is that benefiting you?** its allowing for billing, client schedules and medcial documentation in one place for users to access. ### 6. Love the HHAeXchange **Rating:** 5.0/5.0 stars **Reviewed by:** Shitao Z. | Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about HHAeXchange?** In order to simplify operations, HHAeXchange offers a complete platform for managing home care services, complete with features for scheduling, billing, and compliance tracking. Accurate and effective care is guaranteed by its user-friendly interface and connection with EVV. **What do you dislike about HHAeXchange?** Productivity may be hampered by the software's occasional slowness, particularly during periods of high usage. Furthermore, although effective, the reporting tools may use further customization choices to better suit the various agency demands. **What problems is HHAeXchange solving and how is that benefiting you?** HHAeXchange guarantees that care is provided effectively and in accordance with rules while streamlining workflows and lowering administrative hassles. ### 7. The Salesfoce platform of the HHA industry! **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick W. | IT Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about HHAeXchange?** Full featured platform that offers a wide range of fields for caregivers and patients information **What do you dislike about HHAeXchange?** The UI while powerful feels dated and clunky to maneuver at times. It feels like it hasn't been updated in a long time **What problems is HHAeXchange solving and how is that benefiting you?** A place for our caregiver and patients data that is HIPAA compliant which is so important for our industry. Also having an app that our caregivers can clock in and clock out on is a great help ### 8. love love love **Rating:** 5.0/5.0 stars **Reviewed by:** Yamaira T. | caregiver Advicate, Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about HHAeXchange?** Love this app its easy to use and easy to acccess to coustimer sevice **What do you dislike about HHAeXchange?** none at all other than constant updates. **What problems is HHAeXchange solving and how is that benefiting you?** The app used to be very slow it has improved and there arewnt as menay updates or crashing ### 9. HHA ALLDAY **Rating:** 4.0/5.0 stars **Reviewed by:** Bonnie L. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about HHAeXchange?** easy to understand and create a profile and navigate i use it daily **What do you dislike about HHAeXchange?** it seems so outdated and so hard to upload sometimes it does not open **What problems is HHAeXchange solving and how is that benefiting you?** helps me create profiles quickly and with ease ### 10. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Astrid S. | Application specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about HHAeXchange?** Easy to use. Straight forward. All information is at her finger tips **What do you dislike about HHAeXchange?** There are glitches that stop us from using the program. **What problems is HHAeXchange solving and how is that benefiting you?** Keeping patients in order. ### 11. Has all info needed **Rating:** 5.0/5.0 stars **Reviewed by:** Chanel G. | Branch Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about HHAeXchange?** user-friendly for clients and agency. Info is organized and direct **What do you dislike about HHAeXchange?** customer service wait time and appearance is not modern **What problems is HHAeXchange solving and how is that benefiting you?** Information is stored and organized ### 12. use it for EVV **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about HHAeXchange?** EVV billing to MCO's automatically transferred. **What do you dislike about HHAeXchange?** not user friendly and the support is not very helpful **What problems is HHAeXchange solving and how is that benefiting you?** Billing to the MCO's ### 13. I liked the system, but the HHAs did not. **Rating:** 3.5/5.0 stars **Reviewed by:** Maria L. | secretary, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2022 **What do you like best about HHAeXchange?** Administratively I liked the system! I liked how easy one could create a calendar and the ease to see the patients. I also know that for billing purposes with Humana we had to use this system so thankfully we were able to treat and get paid for the patient because of this system. **What do you dislike about HHAeXchange?** I know many HHAs did not like the documenting system. We ended up switching to 4Tellus because they could document everything easier from there. Overall I think it was just a minor issue. **Recommendations to others considering HHAeXchange:** Consider whether or not all employees can easily learn to use the system. I did not mind the system, but we ended up switching to Wellsky at the end of the day because it was the best for everyone. **What problems is HHAeXchange solving and how is that benefiting you?** With HHAeXchange we used this as a documenting system to treat patients in our Home Health Care Agency. The program provided us a way to document, bill, and send notes to insurances to get paid for the services we were providing. ### 14. Not the right platform for a company who has pay sources other than government funded **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about HHAeXchange?** It is the preferred company for Florida medicaid funded clients, but for anyone else it is not equipped or user-friendly to use for anything else. We were very disappointed in the program. **What do you dislike about HHAeXchange?** The staff did not want to hear our concerns prior to the 'go live' date. We kept asking questions, getting partial answers and were told not to worry, that it would all work once we went live, but it was a disaster. We have clients that are private pay, insurance pay, etc. and we wanted to know how it would work for our non-govt funded clients. Turns out, once we went live, there was no good way to handle things. The people didn't want to learn how our company worked, to make sure their platform could do what we needed it to do, they just acted like we didnt know what we were talking about and that it would all work fine. They wanted us to change everything we do to fit into their program. Sorry, we've been in business 30+ years doing things the way we do them, we aren't changing processes that have worked for that long, just because a company doesn't want to figure out how their system could be improved to include our needs. **Recommendations to others considering HHAeXchange:** If you only handles govt-funded services, like Humana or Sunshine Health, this might work for you. **What problems is HHAeXchange solving and how is that benefiting you?** It did not work for us at all. We ended up having to call our prior software company and extend services with them. HHA can only do scheduling for medicaid funded clients. Any other scheduling and billing for other clients is not something they are concerned with in their software. It was built to meet the requirements for the government funded home care services, and that's really all it's good for. ### 15. Pretty good system **Rating:** 3.5/5.0 stars **Reviewed by:** Simi T. | Billing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about HHAeXchange?** What I really like about this program is that it has so many options, if you know how to use the program properly then it's amazing, sometimes it can be challenging to figure out stuff. **What do you dislike about HHAeXchange?** That when having a question or problem and you have to call HHA it's a nightmare - the wait is FOREVER. And after all that waiting I sometimes had that my ticket was never completed and i couldn't even track it because they kept on closing it and sending me new ticket numbers... Sometimes dealing with them is not that much fun. I wish they have a better system for open tickets, I'm not sure why I have a ticket open for more than 2 months spent over 19 hours on the phone and it is still not resolved. I even spoke to a supervisor she had promised me that she will take care of it and... **What problems is HHAeXchange solving and how is that benefiting you?** It specializes in Home Care so it really has almost everything you have. ### 16. HHA eXchange - A Viable Solution for Home Healthcare **Rating:** 4.0/5.0 stars **Reviewed by:** John D. | Cyber Security Analyst 6 - CINTEL, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about HHAeXchange?** They have a relatively seamless process for obtaining healthcare. **What do you dislike about HHAeXchange?** I do really have any dislikes with HHAeXchange. **What problems is HHAeXchange solving and how is that benefiting you?** Obtaining easy access for healthcare assistance. ### 17. am's hha review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2021 **What do you like best about HHAeXchange?** schedulers are able to view open shifts and schedule accordingly **What do you dislike about HHAeXchange?** transfer of data to ADP Payroll/HRIS which does not always happen **What problems is HHAeXchange solving and how is that benefiting you?** ability to document all scheduling activities ### 18. It does a good job of connecting the entire hha business from HR compliance through billing **Rating:** 5.0/5.0 stars **Reviewed by:** melissa k. | Authorizations and skilled practice leader, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2018 **What do you like best about HHAeXchange?** I like that enables us to access all of our data from Authorization all the way through billing. **What do you dislike about HHAeXchange?** Help desj Sometimes cannot help and i end up knowing the system better. I usually end up solving it on my own while I’m on hold waiting for them to figure something out **What problems is HHAeXchange solving and how is that benefiting you?** A myriad of issues are addressed. On the HR side, compliance is one. On the authorizations side it is helpful As well. We can set it up aomno sxhesuling can be done without an authorization. Makes accountability easier. ## HHAeXchange Discussions - [What is HHAeXchange app?](https://www.g2.com/discussions/what-is-hhaexchange-app) - 2 comments - [Does the HHAeXchange app track your location?](https://www.g2.com/discussions/does-the-hhaexchange-app-track-your-location) - 2 comments - [View HHAeXchange pricing details and edition comparison](https://www.g2.com/products/hhaexchange/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+13%3A40%3A20+-0500&secure%5Bsession_id%5D=5b8d230a-dc1f-43c6-98d0-357759f5bbef&secure%5Btoken%5D=7a2ebe80e3dcaaaf42b21ea96284221e15b05dbc19233fc7ce3d1e9904455133&format=llm_user) ## HHAeXchange Features **Administrative** - Time Tracking and Scheduling - Agency Management - Mobile App - Data Exchange - EHR Integration **Value-Based Care** - Clinical Charting - Electronic Visit Verification (EVV) - Carer Coordination - Point of Care ## Top HHAeXchange Alternatives - [AxisCare Home Care Software](https://www.g2.com/products/axiscare-home-care-software/reviews) - 4.7/5.0 (221 reviews) - [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews) - 4.5/5.0 (140 reviews) - [Therap Services](https://www.g2.com/products/therap-services/reviews) - 4.6/5.0 (219 reviews)