Checkr Reviews & Product Details

Checkr is very easy to use and requires minimal effort from the HR side. Most of the background check process is handled on their end, including compliance and candidate communication. Everything is clearly tracked in the system, which makes this step of hiring feel smooth and low effort. Review collected by and hosted on G2.com.

There is limited flexibility or customization in some cases, and you mostly have to follow their standard processes. When delays happen, there isn’t always much visibility into what’s causing them. Pricing can also add up depending on the volume and types of checks needed. Review collected by and hosted on G2.com.

After using multiple services over 25 years in HR, Checkr has the most thorough, accurate, easy to read, cost effective, and timely turnaround of any background checking company I've used. Review collected by and hosted on G2.com.

The only downside to Checkr is that if there are any discrepancies in the background report, they close out the report before I can submit supporting documentation from a potential new hire and so I have to re-run the report, pay for it again to be able to submit supporting documentation to address the "red flag" the found that says to "review." When I contacted Customer Service asking why they close out the report before having a chance to submit supporting documentation for the item needed to be reviewed, they said it was just what they do and I have to run the report again. Review collected by and hosted on G2.com.

I appreciate the ability to see clear insights into the background checks. It was relatively easy to set up with just an API key. Checkr integrates with Lever and Drata, which is important to us. Review collected by and hosted on G2.com.

The support for Checkr is virtually useless or nonexistent. You can't reach anyone via phone since they don't provide phone support. Almost all support is outsourced, meaning most of the time, chat support results in an 'escalation' because the chat support person isn't equipped to handle issues. Recently, a background check was at a standstill, and I had to reach out multiple times first to be told, everything was working as usual and to be patient. After a third follow up, I was finally told it needed to be re-ordered because of an error based on candidate input which could have been caught weeks prior. Another issue is with document verification; a candidate uploaded clearly doctored documents which were approved by the reviewers. When I reached out, support had to escalate, and eventually, I was told they do not review documents for fraud. There's also no transparency into how 'cleared by internal review' works. Too much of the support is outsourced or unhelpful. Review collected by and hosted on G2.com.

I like that Checkr is really easy to use and integrates well with my applicant tracking system and our security systems. It's really straightforward and quick, making it easy for me to do the work. The integration with Greenhouse and other systems helps keep our security system updated without manual intervention, which I really appreciate. Also, the initial setup was very easy, like plug and play. Review collected by and hosted on G2.com.

I don't have much to enter here; Checkr gives us no problem.s Review collected by and hosted on G2.com.

Checkr has completely streamlined the background check process for our team. The platform is intuitive, transparent, and built with both compliance and user experience in mind. I really appreciate how easy it is to navigate candidate reports, track progress in real time, and get clear status updates at every step. However, the Fair Chance assessment and Candidate Story features are by far Checkr’s standout strengths. They show that Checkr is not just a background check tool—it’s a platform that supports equitable hiring. The Fair Chance framework helps hiring teams evaluate results with context, focusing on qualifications and potential rather than automatically disqualifying candidates. Review collected by and hosted on G2.com.

While Checkr offers a strong, user-friendly platform overall, one limitation I’ve noticed is the lack of a note section within reports or candidate profiles. Having a dedicated space to add internal notes, context, or follow-up details would make collaboration across teams much easier. It would also help maintain a clear record of communication or next steps without needing to track that information outside the platform. Adding this feature would make Checkr even more efficient for teams managing multiple background checks at once. Review collected by and hosted on G2.com.

I appreciate Checkr for its seamless integration with our church enterprise resource software, the Planning Center, which greatly simplifies our workflow. The setup process was incredibly straightforward, allowing us to quickly establish our account and have it functioning effectively without any hassle. One of the key attractions for me is how Checkr contributes significantly to managing risks associated with ministry work involving children. Given the responsibilities and liabilities involved in such work, Checkr ensures that all individuals, whether in official or volunteer capacities, have clear background checks. This not only guarantees safety but also provides reassurance for me and protects our organization from potential legal issues. Additionally, I find the pricing structure of Checkr to be quite affordable, especially for the basic background check services, which is an important factor considering our non-profit setting. I also value the system's efficiency in delivering quick results, facilitating timely decision-making and role assignments. These aspects make Checkr a valuable tool in our operations, one that I would recommend with a score of 10 out of 10. Review collected by and hosted on G2.com.

I think Checkr could improve by providing a better view of results when a flag comes up, allowing easier customization of which issues to focus on. Review collected by and hosted on G2.com.

Checkr is very easy to use on a daily basis. We run background checks regularly, and the process is fast and consistent. The platform is intuitive, and the implementation was straightforward—it didn’t take long to get everything set up and integrated with our hiring system. I also like that the reports are detailed but still easy to review and share with our team. Review collected by and hosted on G2.com.

Sometimes, the status updates can be a little vague, especially if there's a delay. It would be helpful to have clearer messaging when a report is held up or needs additional info. Also, support response time can vary depending on the issue. Review collected by and hosted on G2.com.

I love how easy it is to use and to integrate with our ATS, Greenhouse. Also, the background checks come back very very quickly - usually within 1 hour. We use Checkr basically every day and it is such a big part of our success. Review collected by and hosted on G2.com.

The pre-adverse action guidelines are a bit confusing. Would be nice to have it be a bit more automated and easy to do. Review collected by and hosted on G2.com.

Checkr is very user friendly, both from an admin as well as candidate experience. It is easy to navigate and really efficient. Review collected by and hosted on G2.com.

Checkr has a chat option for support, but it would be nice to have a dedicated phone number to call for more immediate assistance. Review collected by and hosted on G2.com.

Checks in the US have worked well for us, haven't really had any issues and have been Review collected by and hosted on G2.com.

Our team has encountered significant challenges using Checkr’s international background check services, and unfortunately, the experience has raised serious concerns about reliability and customer support.

Key issues:

Lack of Proactive Communication: When a background check was initially suspended, no notice or explanation was provided. The candidate was not informed that additional information was needed, and we were left guessing what went wrong. No communication made leading up to the suspension.

Inaccurate Support Guidance: Support misidentified the candidate’s country of origin, (Kept referring to Belarus as Belgium) and referred us to incorrect procedures, and failed to address the underlying cause of the issue. This led to us resubmitting the same check without any improvement in outcome.

Inability to Resolve Internal Errors: The same background check was suspended twice. Despite Checkr being the one to suspend it, we were told it could not be reversed. At no point did anyone take ownership or provide a viable path forward.

No Follow-Up or Escalation: After reaching out for over a month — including multiple requests for an ETA — we received no updates, no resolution, and no credits for failed checks, althought working with a support agent who claimed that they were not getting anywhere with their internal engineering team for a resolution.

At this point, our only recourse to hold off payment. This situation has demonstrated that Checkr’s international capabilities are not only limited but unsupported by a responsive or accountable support structure. After reaching out to their billing team, we were once again redirected to the original support agent who never resolved our issue and never responded to our email.

If your organization operates globally or requires dependable customer service, we recommend evaluating alternative vendors. Review collected by and hosted on G2.com.