Problemverfolgung Software

It can feel heavy and somewhat slow sometimes, particularly when I’m handling complex workflows.

There are also tasks that take more clicks than they should, which turns otherwise simple actions into something that feels unnecessarily complicated. On top of that, customization isn’t always intuitive, so even minor tweaks can end up taking more time and effort than I anticipate. Bewertung gesammelt von und auf G2.com gehostet.

ServiceNow ITSM solves the problem of scattered, manual incident and request handling by centralizing everything in one platform. It reduces repetitive work through automation, which speeds up response times and cuts down on human error. The benefit is a smoother, more predictable operation where teams have clearer visibility and can focus on higher‑value tasks instead of firefighting. Bewertung gesammelt von und auf G2.com gehostet.

I do not have any real dislikes about Monday.com. Perhaps the only downside is there is a bit of a learning curve to set up project workflows. It is not 100% intuitive but to be fair the learning curve on other platforms is equal or a higher bar. Bewertung gesammelt von und auf G2.com gehostet.

We are a global company working across many time frames, Monday.com helps us communicate about projects, workflows and our accounts receivable system. It allows me to quickly see project updates, status and timeframes. I can easily communicate with our operations team about incoming projects - giving them visibily to the sales pipeline. Bewertung gesammelt von und auf G2.com gehostet.

One thing I dislike about Jira is that it can feel overly complex, especially for new users. The interface isn’t always intuitive, and setting up workflows or navigating between boards, tickets, and filters can take time to get used to.

It can also become slow or cluttered when there are too many custom fields, statuses, or poorly structured projects. In some cases, simple tasks end up requiring a lot of steps, which can reduce efficiency instead of improving it. Bewertung gesammelt von und auf G2.com gehostet.

Jira solves the problem of tracking and managing work in a structured, transparent way. Without it, tasks, bugs, and priorities can easily become scattered across emails, chats, or personal notes, making it hard to maintain visibility and accountability.

It benefits me by giving a clear view of what needs to be done, what’s in progress, and what’s blocked. I can prioritize work effectively, track bugs systematically, and collaborate with my team using a single source of truth. It also helps in sprint planning and progress tracking, ensuring deadlines are met and nothing important slips through the cracks. Bewertung gesammelt von und auf G2.com gehostet.

Interaction between different workspaces would be great. Having different teams from different workspaces, working with each other, a more dynamic interaction between workspaces would be very beneficial. Bewertung gesammelt von und auf G2.com gehostet.

I use Asana to streamline task assignment and follow-ups with automations, manage projects and teamwork, and stay on top of all my projects by setting due dates based on users' timelines. Bewertung gesammelt von und auf G2.com gehostet.

Sometimes I had difficulties with the way information is presented when a page is connected to a table, or when you open a section and there’s a table with different items inside it. I know I’m missing something and that there’s a reason behind it, but I’ve been using it for several years and still haven’t figured it out.

I also had some complications when trying to find the right page. When you have a lot of pages and a very complex structure, it’s really hard to locate certain things.

Besides that, I exported a lot of files in .md format, and since we had different departments, I had to do it in several bundles. As a result, I ended up with many duplicates: when the same page is connected to different departments, it gets copied as many times as it’s referenced. Bewertung gesammelt von und auf G2.com gehostet.

It definitely solves the problem of building a knowledge base around departments and internal processes in any company. Personally, I’d prefer to use a tool like this locally, but when you need to collaborate with other people—editing different pages, sharing information, and working with documents—I think it’s one of the best tools for the job. Bewertung gesammelt von und auf G2.com gehostet.

At first, Smartsheet can be pretty confusing to use because the platform isn’t always very intuitive for new users. Someone from my team actually had to walk me through how to use it in the beginning, but once you learn the basics it becomes much easier to manage projects and keep everything organized. Bewertung gesammelt von und auf G2.com gehostet.

Smartsheet is helping my company improve time management for billable projects by allowing us to track how much time is being spent on different tasks and activities. This helps ensure that the time invested is efficient and aligned with the scope and conditions that were originally sold to the client, while also making project tracking and team coordination much easier. Bewertung gesammelt von und auf G2.com gehostet.

One downside of Agentforce Service is that it can get expensive and more complex as you scale. The platform also has a steep learning curve and often requires dedicated admins or consultants to handle customization. On top of that, some advanced AI and integration features require extra setup and may involve additional licensing. Bewertung gesammelt von und auf G2.com gehostet.

Agentforce Service is helping solve challenges such as slow response times, fragmented customer support channels, and repetitive manual work. It centralizes customer interactions, uses AI to automate routine cases, and gives agents a complete view of the customer within a single platform. As a result, our team has become more efficient, case resolution times have decreased, and we’re able to deliver a faster, more personalized customer experience. Bewertung gesammelt von und auf G2.com gehostet.

One limitation in my experience was that I didn’t have enough time to fully explore all of Zoho Desk’s advanced capabilities. The platform offers a wide range of features, integrations, and automation options, so there’s a real learning curve before you can evaluate everything in depth.

At first, some parts of the interface and the configuration process can feel overwhelming, especially when you start working with more advanced workflows and customization settings. Because of that, teams may need extra time to understand the setup and take full advantage of all the available functionality.

That said, the features I did use worked well overall, and the platform showed strong potential for improving support operations and keeping workflows better organized. Bewertung gesammelt von und auf G2.com gehostet.

Zoho Desk helps centralize customer support operations and organize communication workflows in a more structured way. Instead of handling requests across multiple disconnected channels, the platform makes it easier to manage tickets, track conversations, assign responsibilities, and monitor response times from a single place.

One of the biggest benefits has been improved visibility into support activity and task ownership. Features like ticket categorization, automation rules, and SLA management help reduce manual coordination and make day-to-day operations more efficient.

The platform also helps streamline workflows by automating repetitive tasks such as ticket assignment, notifications, and status updates. This reduces operational overhead and allows teams to focus more on resolving issues rather than managing processes manually.

Another benefit is the integration capability with other tools and services, which improves collaboration between support, operations, and customer management processes.

Although I did not have enough time to fully explore every advanced feature, the platform already demonstrated clear value in improving organization, workflow consistency, and overall support management efficiency. Bewertung gesammelt von und auf G2.com gehostet.

Dashboard felt overwhelming at first, mainly because there are so many tools and analytics sections to navigate. Some of the more advanced features tool time for our team to learn, but once we got comfortable using them, they eneded up benefiting our engineering team a lot. Bewertung gesammelt von und auf G2.com gehostet.

LogRocket helps me reproduce frontend bugs fastest bugs fastest and improve the workflow and have fixed multiple UI issues by watching user sessions and seeing exactly where people get confused or get stuck. Being able to open a session replay and review it right. It right away makes it much easier to understand what happend, pinpoint the root cause and resolve issues faster. Bewertung gesammelt von und auf G2.com gehostet.

I have raised it earlier as well with Zendesk support, that their Zendesk Talk feature needs improvement in a few areas to help managers have better visibility. In my opinion Zendesk Talk feature lacks to offer below- It does not show for how long an agent is sitting idle with no calls, Improper calls distribution, as sometimes a few agents get comparatively more calls with no reason provided, No real time monitoring is available for Zendesk Talk agents logged in. Bewertung gesammelt von und auf G2.com gehostet.

I use Zendesk to centralize customer queries from multiple marketplaces, making the process smooth and efficient. Its generative AI and Explore features help answer queries without live agents and customize dashboards, saving me hours and improving customer service. Bewertung gesammelt von und auf G2.com gehostet.

What I dislike most about Atera is that some of its more advanced features still feel less mature than those in larger, enterprise-focused RMM platforms. Reporting and analytics have improved over time, but they can still feel limiting when you need highly customized dashboards or deeper business insights.

The PSA module is convenient because everything is integrated, but certain workflows and automations aren’t as flexible as they are in dedicated PSA solutions. Ticketing can also become cumbersome in more structured service desk environments.

Patch management is another area that could use improvement, particularly around visibility and consistency in larger or more complex environments. At times, troubleshooting automation failures or agent-related issues requires more manual intervention than I would expect.

Mac management also lags well behind the Windows experience. Feature parity isn’t there yet: monitoring, scripting, patching, and device management for macOS feel more limited and less reliable than on Windows endpoints. For MSPs supporting mixed environments, this creates operational inconsistencies and often means relying on additional tools to properly manage Apple devices.

Finally, while the platform evolves quickly, some UI changes and new features can feel like they’re released before being fully refined. Bewertung gesammelt von und auf G2.com gehostet.

Atera helps centralize and simplify day-to-day MSP operations by bringing RMM, PSA, remote access, patch management, monitoring, and billing together in a single platform. Rather than juggling multiple disconnected tools, technicians can work from one interface, which boosts efficiency and helps reduce operational overhead.

The biggest benefit for me is the time saved through automation. Automated monitoring, patching, alerting, and scripting cut down on repetitive manual tasks and let the team focus more on higher-value work and customer support. Having centralized visibility across all client environments also makes it easier to spot issues proactively before they become critical.

The per-technician pricing model is another major advantage, since it supports growth without worrying about endpoint-based cost increases. That makes scaling more predictable and financially sustainable for an MSP.

Atera also helps improve response times and the overall customer experience by streamlining ticket management and remote support, enabling faster troubleshooting and quicker resolution for end users. Bewertung gesammelt von und auf G2.com gehostet.

Reporting and analytics are quite basic relative to the focused business intelligence tools, and you can hardly derive in-depth insights directly on your data. There is also poor functionality of the desktop experience on the mobile app, and handling and updating records on the go is more cumbersome than it is supposed to be. Bewertung gesammelt von und auf G2.com gehostet.

Airtable has addressed the issue of working with interconnected data which had been distributed across spreadsheets, emails and documents. This has enhanced accuracy in data and visibility of teams and we have been able to make decisions faster and more informed without having to waste time searching information in various sources. Bewertung gesammelt von und auf G2.com gehostet.

While it is easy to use, some advanced automations and AI Features and integrations usually under high end pricing plans, which increased costs as our business was growing.

Sometimes the platform felt slow when handling large ticket volumes, and some UI sections required too many clicks to complete simple tasks.

While reporting and analytics are useful, but sometimes lack flexibility for highly customised operational tracking Bewertung gesammelt von und auf G2.com gehostet.

It helps solve the problem of managing a large volume of tenant communication, tenant requests, and internal coordination in one centralised platform. Instead of handling conversation accross emails, calls and multiple apps, it helped us organize everything into tickets that we could track, through assigning it to different agents, plus it gave us response timelines.

How it benifted us? Well it improved our response time, there was a reduction in missed requested, and there was clarity across operations.

Automations, inegrations and AI assited workflows helped save staff time, improve team productivity, and because of that we have been able to deliver consistent experience for tenants, while supporting our property management operations. Bewertung gesammelt von und auf G2.com gehostet.

Es wäre hilfreich, mehr Integrationsmöglichkeiten mit Produktmanagement-Tools zu haben, damit Zeiteinträge direkt mit Feature-Tickets oder Backlog-Elementen verbunden werden können. Bewertung gesammelt von und auf G2.com gehostet.

actiTIME bietet uns eine zuverlässige Möglichkeit, den Aufwand im gesamten Produktentwicklungszyklus zu verfolgen. Es hilft dabei, Engpässe zu identifizieren, zu überprüfen, ob Schätzungen realistisch sind, und zu sehen, wie die Arbeitslast im Team verteilt ist. Dies führt zu besserer Planung, vorhersehbareren Lieferungen und klarerer Kommunikation mit der Führungsebene über Zeitpläne und Kapazitäten. Bewertung gesammelt von und auf G2.com gehostet.

Ich wünschte nur, mehr Vermarkter wüssten von diesem Werkzeug, da es immer noch nicht so bekannt ist, wie es sein sollte. Bewertung gesammelt von und auf G2.com gehostet.

Bevor wir Morningmate verwendeten, litten unsere Marketingprojekte oft unter verstreuter Kommunikation und verpassten Fristen in verschiedenen Tools. Morningmate zentralisierte alle Aufgaben des Projektmanagements, was die Planungszeit verkürzte und die Verwirrung zwischen den Teams reduzierte. Die Echtzeit-KPI-Verfolgung half uns, unterperformende Kampagnen schnell zu identifizieren und Budgets effektiver zu optimieren. Die Zusammenarbeit mit externen Partnern wurde ebenfalls reibungsloser, da alle im selben Arbeitsbereich arbeiten konnten, ohne ständigen E-Mail-Austausch. Insgesamt löste es das Problem der Ineffizienz und verschaffte uns einen klareren Überblick über die Kampagnenleistung. Bewertung gesammelt von und auf G2.com gehostet.

Honestly the biggest downside is that ClickUp tries to be everything to everyone, and the UI can feel overwhelming for new team memebers. Onboarding a new PM or stakeholder usually takes me a solid hour of walking them through views, becuase there's like 15+ ways to look at the same data. Performance is also hit or miss - large lists with 500+ tasks and lots of custom fields get noticably laggy, espcially on the mobile app. Notifications are another pain point, even after tweaking settings I still get a flood of irrelvant pings and important @mentions can get lost. Lastly, some features feel half-baked at launch (looking at you, Whiteboards) and get polished over months which is frustrating when you adopt something early. Bewertung gesammelt von und auf G2.com gehostet.

Before ClickUp my team was juggling Jira for engineering, Asana for marketing, and a bunch of Google Sheets for roadmaps and OKRs. Visibility across teams was basically zero and I spent way too much time stiching together status reports for leadership every week. ClickUp consolidated all of that into one place - now I have a single Goals view tied to actual tasks, cross-team Dashboards for our weekly buisness review, and Docs live next to the work they describe. Concrete benefit: my weekly reporting prep went from ~4 hours of copy-paste to maybe 30 mins of reviewing an auto-updating dashboard. It also made handoffs between PM, design and eng way smoother since everyone is working off the same task and comment history. Bewertung gesammelt von und auf G2.com gehostet.

Es gibt nichts, was ich nicht mag, aber es wäre schön, wenn sie ein vollständiges Hauptbuchführungssystem hätten, um Verbindlichkeiten usw. zu verwalten. Bewertung gesammelt von und auf G2.com gehostet.

Ravetree hilft uns, Projekte zu planen, Projektbudgets festzulegen, Personen diesen Projekten zuzuweisen, Zeit und Ausgaben zu protokollieren und Rechnungen zu erstellen. So ziemlich alles, was im Alltag in unserer Firma anfällt. Bewertung gesammelt von und auf G2.com gehostet.

In Wirklichkeit ist das Problem für mich die mobile Funktionalität, wenn die Signalstärke niedrig ist. Auch die Offline-Funktionalität lässt zu wünschen übrig, da ich weiterhin ein Notizbuch habe, um die Updates zu notieren, wenn ich offline bin. Bewertung gesammelt von und auf G2.com gehostet.

Ich habe verpasste Termine und Last-Minute-Überraschungen reduziert, indem ich Bordio als Field Operations Manager nutze. Dies ermöglicht es der Crew, die Prioritäten klarer zu sehen, mir Überlastungen früher zu erkennen und unsere tägliche Route weniger reaktiv aussehen zu lassen. Bewertung gesammelt von und auf G2.com gehostet.

Keine Reue oder Fehler zu berichten für die Zeit, in der ich Conceptboard genutzt habe. Es war eine großartige Erfahrung. Bewertung gesammelt von und auf G2.com gehostet.

Für alle Projektmanagement-Bedürfnisse und visuelle Zusammenarbeit bietet Conceptboard erstaunliche Funktionen, und wir haben es erfolgreich genutzt. Bewertung gesammelt von und auf G2.com gehostet.

Wenn ich etwas auswählen müsste, dann wäre es, dass es noch Bereiche gibt, in denen eine tiefere Anpassung (insbesondere in Bezug auf Branding, Layouts oder UI-Anpassungen) weiter gehen könnte.

Das gesagt — und das ist wichtig — ist dies tatsächlich einer der Gründe, warum ich optimistisch in Bezug auf das Produkt bin.

Im Gegensatz zu den meisten Tools, bei denen Einschränkungen als „fest verankert“ erscheinen, wird Agency Handy offensichtlich aktiv weiterentwickelt, und viele der Dinge, die man anfangs vielleicht möchte, werden entweder bereits verbessert oder stehen auf der Roadmap.

Anstatt eine Frustration zu sein, fühlt es sich eher so an:

👉 „Das ist schon großartig — und es wird nur noch besser.“ Bewertung gesammelt von und auf G2.com gehostet.

Vor Agency Handy war unser Arbeitsablauf auf mehrere Tools verteilt:

• CRM an einem Ort

• Angebote woanders

• Rechnungsstellung und Zahlungen getrennt

• Aufgaben und Lieferung manuell oder in einem anderen System verfolgt

• Kundenkommunikation verstreut über E-Mail

Es war ineffizient, chaotisch und Dinge gingen verloren.

Agency Handy hat unsere Abläufe vollständig zentralisiert:

• Alles befindet sich jetzt in einem System

• Kundenreisen sind strukturiert von Start → Lieferung → Zahlung

• Interne Arbeitsabläufe sind klarer und einfacher zu verwalten

• Kunden haben einen einzigen Ort, um sich einzuloggen, Fortschritte zu sehen und zu interagieren

Der Einfluss war enorm:

• Weniger Verwaltungszeit

• Schnellere Einarbeitung

• Professionellere Kundenerfahrung

• Weniger Fehler oder verpasste Schritte

• Bessere Skalierbarkeit, während wir wachsen

Es ist effektiv zu unserem Agentur-Betriebssystem geworden, nicht nur ein weiteres Tool. Bewertung gesammelt von und auf G2.com gehostet.