Geschäftsführung Software

One limitation in my experience was that I didn’t have enough time to fully explore all of Zoho Desk’s advanced capabilities. The platform offers a wide range of features, integrations, and automation options, so there’s a real learning curve before you can evaluate everything in depth.

At first, some parts of the interface and the configuration process can feel overwhelming, especially when you start working with more advanced workflows and customization settings. Because of that, teams may need extra time to understand the setup and take full advantage of all the available functionality.

That said, the features I did use worked well overall, and the platform showed strong potential for improving support operations and keeping workflows better organized. Bewertung gesammelt von und auf G2.com gehostet.

Zoho Desk helps centralize customer support operations and organize communication workflows in a more structured way. Instead of handling requests across multiple disconnected channels, the platform makes it easier to manage tickets, track conversations, assign responsibilities, and monitor response times from a single place.

One of the biggest benefits has been improved visibility into support activity and task ownership. Features like ticket categorization, automation rules, and SLA management help reduce manual coordination and make day-to-day operations more efficient.

The platform also helps streamline workflows by automating repetitive tasks such as ticket assignment, notifications, and status updates. This reduces operational overhead and allows teams to focus more on resolving issues rather than managing processes manually.

Another benefit is the integration capability with other tools and services, which improves collaboration between support, operations, and customer management processes.

Although I did not have enough time to fully explore every advanced feature, the platform already demonstrated clear value in improving organization, workflow consistency, and overall support management efficiency. Bewertung gesammelt von und auf G2.com gehostet.

Occasionally, the feed from Bank of America drops and I have to restart it. It happens maybe once a year, but it's a very easy fix. Xero walks you right through how to reconnect to a bank that is dropped. I'm uncomfortable using AI for my bookkeeping, so I don't love that Xero is pushing some AI help. Bewertung gesammelt von und auf G2.com gehostet.

I use Xero for bookkeeping in my small business. It keeps my records tidy and organized, and the app lets me manage invoices on the move. Xero also helps with payment matching, bank feeds, and sales projections. Xero saves me time and stress. Bewertung gesammelt von und auf G2.com gehostet.

Honestly, there isn’t much to dislike, but the process of migrating from our old system was complex, especially consolidating customers from multiple databases. Integrating new acquisitions and handling multi-currency, multi-tenant setups required extra effort and some creative workarounds, but Acumatica’s flexibility helped us address these challenges. I’d also say that while AI features are promising, we’re still exploring their full potential. Bewertung gesammelt von und auf G2.com gehostet.

Scalability and flexibility are the biggest strengths for us. Because of features like attributes, we’ve been able to design the underlying data structure so it can live in both big and small buckets, depending on what we need. That makes it easy to add something like a brand attribute for a new product, and then have the data automatically flow throughout the data ecosystem we’ve created. Bewertung gesammelt von und auf G2.com gehostet.

Even though it is very smart, Agentforce can sometimes struggle to understand feelings or complicated stories as well as a real person can. It also takes a lot of time and practice for grown ups to train the AI to make sure it gives the right answers every single time. Bewertung gesammelt von und auf G2.com gehostet.

Agentforce help businesses that are too busy to talk to everyone at once. It solves the problem of waiting in long lines by giving you fast answers any time of the day or night. This is great for me because I get help right away and don't have to stay bored on the phone for a long time. Bewertung gesammelt von und auf G2.com gehostet.

What I dislike most about Sage Intacct is that sometimes it feels like an incredibly powerful finance engine wrapped inside workflows that still require too many clicks, workarounds, and consulting hours.

The biggest pain points I’ve seen repeatedly from finance teams and user reviews:

Heavy reliance on add-ons and consultants

Many advanced workflows, custom reporting needs, or operational capabilities require additional modules, partner support, or paid consulting. Costs can snowball faster than expected.

Some workflows feel unnecessarily rigid

Editing transactions, handling approvals, bank reconciliations, and intercompany processes can sometimes involve too many steps or reversals. Users frequently mention friction in day-to-day operational accounting.

Permissions and controls can become cumbersome

Strong controls are good for governance, but users sometimes feel basic tasks become overly permission-dependent. Bewertung gesammelt von und auf G2.com gehostet.

It's best suited for our business as we are operating in consulting services company spread across multiple countries in Asia and Americas. It enables us managing thousands of timesheets smoothly where we invoice them to customers while keeping in line all the existing operational accounting procedures with real time performance across all regions. Bewertung gesammelt von und auf G2.com gehostet.

One of the harder things at my job is when we put a job into Miter we have to wait until the next morning before it will show up in our other system. There is not much I dislike about Netsuite, so far. It has been working great since we got it. Learning it has taken a little bit. The mock cases we went through helped discover any issues we were having. Bewertung gesammelt von und auf G2.com gehostet.

When doing the mock cases we were able to go through different screens throughout Miter. Having done them and going back in now has benefited the whole company. I do not know all the issues we went through, but they were all put into Miter as we did the mock cases. It has helped us with tracking jobs so much. Bewertung gesammelt von und auf G2.com gehostet.

It’s hard to manage permissions, and customization is a bit difficult. Maintenance is required as well. In some cases, files can’t be updated at the same time; when I modify them, it takes a short while to refresh. Bewertung gesammelt von und auf G2.com gehostet.

It’s solving my problem of storing everything in a single OneDrive account. It helps me share through a SharePoint site instead of relying on OneDrive. I can use it as a shared drive by creating different SharePoint sites for different types of folders and for each client. For each client, I can use a separate SharePoint site, which makes it easier to avoid confusion with files by managing them across different sites and permissions. Bewertung gesammelt von und auf G2.com gehostet.

I have raised it earlier as well with Zendesk support, that their Zendesk Talk feature needs improvement in a few areas to help managers have better visibility. In my opinion Zendesk Talk feature lacks to offer below- It does not show for how long an agent is sitting idle with no calls, Improper calls distribution, as sometimes a few agents get comparatively more calls with no reason provided, No real time monitoring is available for Zendesk Talk agents logged in. Bewertung gesammelt von und auf G2.com gehostet.

I use Zendesk to centralize customer queries from multiple marketplaces, making the process smooth and efficient. Its generative AI and Explore features help answer queries without live agents and customize dashboards, saving me hours and improving customer service. Bewertung gesammelt von und auf G2.com gehostet.

Not much to add overall. I did run into trouble formatting “tables” inside Userguiding product update “posts,” though. There wasn't an out of box option to create tables.Their support team has noted this feature request as well. :) Bewertung gesammelt von und auf G2.com gehostet.

Userguiding helps us explain and announce features to customers, and it also helps onboard them to the platform quickly. Being able to run NPS and general surveys fast is another big win with this tool.

One thing we particularly noticed is that the survey UI is non-intrusive and includes a clear “close” option. Because of that, we didn’t receive any rage 0 NPS scores from users citing the survey experience as the reason. Our previous tool had this issue. Bewertung gesammelt von und auf G2.com gehostet.

One of our company files is very large because we imported 4+ years of detailed data from QuickBooks Desktop Enterprise. As a result, I’m unable to open that company file from my mobile device, which prevents me from using features like importing receipts by taking a picture of them or accessing the file on the go.

It would be great if there were a lite version that still allowed access to the basic functions of the company file, even when the full file is too large to open on mobile. Bewertung gesammelt von und auf G2.com gehostet.

We previously used QuickBooks Desktop Enterprise, which had to be installed on a remote desktop so all of our staff could access it at the same time.

With QuickBooks Online, staff can work not only from home but also on their personal devices, without needing remote desktop access or any special installation. On top of that, the more modern features, like integrations with several services we already use, have improved our workflow and saved us a lot of time, which has been a nice treat. Bewertung gesammelt von und auf G2.com gehostet.

Nothing to mention until this time of my usage. Bewertung gesammelt von und auf G2.com gehostet.

Mainly the ticket/ email/ call handling is very much organised. I get to see who is working on which one that gets rid of the biggest confusion if the ticket is being taken care of or not. One other main thing is that Workflows/Series (as given in Fin) are very simple to create, with all the necessary steps for any sort of task. Also, marketing emails can be blasted to clients which can be templated or customised as our requirement. With all the mentioned features, it really saves my effort that I have to put into them and also saves so much time. I can also get a real-time status on the tickets, calls being transcribed again helps to get the context of the call. Bewertung gesammelt von und auf G2.com gehostet.

Mangelnde Anpassungsoptionen im Dashboard können für einige Benutzer ein Ärgernis sein. Alles in allem ein großartiges Werkzeug für alle Ihre geschäftlichen Bedürfnisse. Bewertung gesammelt von und auf G2.com gehostet.

Ich empfehle diese Geschäftsverwaltungsplattform sehr. Wir konnten die Zusammenarbeit und Kommunikation im Team mit ihren intelligenten Berichts- und fortschrittlichen Analysefunktionen verbessern. Bewertung gesammelt von und auf G2.com gehostet.

Erstellt präzise und umfassende Finanzberichte gemäß den Rechnungslegungsstandards.

Reduziert Papierkram, manuelle Fehler und Fälle von Datenverdopplung.

Ermöglicht eine bessere Kontrolle durch verbessertes Finanzmanagement und Prognosen.

Optimiert den Kreditorenprozess und gewährleistet die Einhaltung von Zahlungen mit dem End-to-End-Rechnungsmanagementsystem. Bewertung gesammelt von und auf G2.com gehostet.

Ich würde sagen, dass es so viele Dinge an einem Ort gibt. Auf dem Startbildschirm sehen wir den Familienassistenten der Mitarbeiter, bevorstehende Veranstaltungen, Aktienkurse, Informationen vom Cybersicherheitsteam, Links, den letzten Beitrag des Unternehmens auf LinkedIn, Karrieren erkunden und dann alle Links zu allen HR-Formularen. Ja, um es organisierter zu halten, einfach andere Methoden verwenden, um die Informationen anzuzeigen, damit es nicht zu überwältigend wird. Ziemlich einfach zu bedienen, jedoch zu viele Informationen. Bewertung gesammelt von und auf G2.com gehostet.

Ich benutze Workvivo, um Nachrichten zu teilen, Anerkennungen zu geben und auf Dokumente zuzugreifen. Es hält Dokumente für das gesamte Team in Echtzeit aktuell und benachrichtigt Mitarbeiter mit Anerkennungen. Bewertung gesammelt von und auf G2.com gehostet.

It does have a steep learning curve, like figuring out how to link the business capabilities to the applications. It wasn't very intuitive as a first time user; I needed to have hands-on training and learning to get it. I think that having more clear cut instructions and a step by step video on YouTube would be great to have! It was a little hard for me to get used to it, but accessing it was easy. Bewertung gesammelt von und auf G2.com gehostet.

SAP LeanIX keeps my applications centrally located, organizes business processes, and allows easy management of enterprise apps with user-friendly diagrams and dashboards. Bewertung gesammelt von und auf G2.com gehostet.

The customization options are a bit limited in some cases when compared to other tools we have used, and the reporting is decent in some cases, though not as detailed as we need to undertake more detailed analysis. Delays on loading occasionally have been a slight inconvenience when dealing in high volumes of tickets. Bewertung gesammelt von und auf G2.com gehostet.

Freshdesk has assisted our team to centralize all the customer support requests in a single location which previously was scattered across various inboxes and channels. The automation has relieved us of much of the manual labor we used to go through, and has allowed us to actually solve problems, as opposed to managing them. All that it has done is to make our support process much more systematized and our customers much happier. Bewertung gesammelt von und auf G2.com gehostet.

Für einige Unternehmen gibt es zu viele Optionen, die möglicherweise komplex oder zu leistungsstark für kleinere Unternehmen sind. Dieses Tool wird Ihrem Unternehmen beim Wachsen helfen. Bewertung gesammelt von und auf G2.com gehostet.

Die Integration von Buchhaltung, CRM, Website, Verwaltung von Drittanbieterkanälen und mehr in ein einziges System ist einfach und großartig im täglichen Umgang. Bewertung gesammelt von und auf G2.com gehostet.

We would like the KB translations to be more connected, so the changes in one language are automatically applied in the others when needed. Also, regarding the access level of the articles, it would be important to have a visible label of the access assigned to each article or category. Bewertung gesammelt von und auf G2.com gehostet.

We can have a multilingual, easy-to-use and accessible knowledge base for both our clients and technicians. Bewertung gesammelt von und auf G2.com gehostet.

So großartig die Integration mit Stok.ly auch ist, mein einziges kleines Problem ist der fehlende Anschluss an den TikTok-Shop, was bedeutet, dass ich Bestellungen manuell aufgeben muss. Das ist zwar kein allzu schwerwiegendes Problem, aber es ist eine kleine Unannehmlichkeit. Bewertung gesammelt von und auf G2.com gehostet.

Ich bin insgesamt sehr zufrieden mit Stock.ly. Wir sind letztes Jahr von einem sehr veralteten System umgestiegen, und sobald wir Stock.ly implementiert hatten, begann es, die Abläufe unseres Unternehmens zu optimieren. Es hat unser Lager und unser Ladengeschäft zusammengebracht und geholfen, viele der Probleme zu beseitigen, mit denen wir zuvor zu kämpfen hatten. Bewertung gesammelt von und auf G2.com gehostet.

The invoicing feature needs more search options to make it easier to locate specific invoices, and it would also help to have a way to link invoices to packing lists. Bewertung gesammelt von und auf G2.com gehostet.

It is helping scale our company by leveraging the knowledge of veterans and making that knowledge accessible. Fulcrum feels like a touchstone for developing future leaders in manufacturing. Bewertung gesammelt von und auf G2.com gehostet.

Xoro hat zahlreiche Lösungen für Teams in allen Abteilungen, was manchmal dazu führen könnte, dass das Team keine externen Lösungen für spezielle Probleme in Betracht zieht. Bewertung gesammelt von und auf G2.com gehostet.

Sie arbeiten mit mehreren Kunden zusammen und passen Module kontinuierlich an und verfeinern sie, sowie verbessern sie die Verbindungen mit bestehenden und neuen Drittpartnern in den Bereichen WMS, Versand, EDI usw. Bewertung gesammelt von und auf G2.com gehostet.