# Twilio vs Wati Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Wati excels in user-friendliness, with many praising its intuitive interface and smooth integration with platforms like HubSpot. Users appreciate how easy it is to manage customer interactions, making it a strong choice for those focused on support and sales automation.
- **Users say** Twilio offers robust communication features, particularly for developers. Reviewers highlight the ease of adding SMS, voice, and authentication capabilities through simple APIs, making it a go-to for businesses needing flexible communication solutions.
- **According to verified reviews** , Wati's automation features stand out, allowing users to handle customer inquiries and updates efficiently. This capability is particularly beneficial for businesses looking to streamline their customer service processes compared to traditional WhatsApp usage.
- **Reviewers mention** that Twilio can sometimes present challenges in setup and configuration, with some users noting that it may require more technical expertise to fully leverage its capabilities. However, those who navigate this find it a powerful tool for managing SMS token-based logins and other authentication processes.
- **G2 reviewers highlight** Wati's strong support quality, with many users feeling well-supported and guided through their experience. This contrasts with Twilio, where some users have expressed a desire for more comprehensive support options, indicating a potential area for improvement.
- **Users report** that while Twilio has a solid market presence, Wati's recent positive feedback and higher satisfaction ratings suggest it may be better suited for small businesses looking for a straightforward, effective communication tool without the complexity that can come with Twilio's offerings.



| | Twilio | Wati | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 522 | 484 | 
| **Largest Market Segment** | Small-Business (51.6% of reviews) | Small-Business (76.8% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### Twilio

Pros:
- Ease of Use (40 reviews)
- Easy Integrations (30 reviews)

Cons:
- Expensive (26 reviews)
- Poor Customer Support (23 reviews)

### Wati

Pros:
- Ease of Use (178 reviews)
- Automation (117 reviews)

Cons:
- Expensive (61 reviews)
- Cost (49 reviews)

---
## Ratings Comparison
| Rating | Twilio | Wati | 
|---|---|---|
  | **Meets Requirements** | 8.7 (377 reviews) | 8.9 (368 reviews) | 
  | **Ease of Use** | 8.2 (386 reviews) | 9.2 (379 reviews) | 
  | **Ease of Setup** | 7.7 (225 reviews) | 8.9 (342 reviews) | 
  | **Ease of Admin** | 7.9 (199 reviews) | 9.1 (289 reviews) | 
  | **Quality of Support** | 7.8 (343 reviews) | 8.5 (360 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (190 reviews) | 9.1 (284 reviews) | 
  | **Product Direction (% positive)** | 8.3 (364 reviews) | 9.3 (346 reviews) | 

---
## Pricing

### Twilio

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Wati

#### Entry-Level Pricing

Plan: Growth

Price: Contact Us

Description: Send WhatsApp messages to thousands of users in one click to improve reach.

Key Features:
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month

[Browse all 3 editions](https://www.g2.com/products/wati/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Twilio** | N/A | N/A |
| **Wati** | N/A | N/A |

#### Text Messaging

| Feature | Twilio | Wati | 
|---|---|---|
| **Bulk SMS** | Not enough data | Not enough data | 
| **Two-Way Text Messaging** | Not enough data | Not enough data | 
| **Text Scheduler** | Not enough data | Not enough data | 
| **Automatic Replies** | Not enough data | Not enough data | 
| **Automatic URL Shortening** | Not enough data | Not enough data | 
| **MMS Marketing** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Transactional SMS** | Not enough data | Not enough data | 

#### SMS Platform

| Feature | Twilio | Wati | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **White Label** | Not enough data | Not enough data | 
| **Text-to-Landline** | Not enough data | Not enough data | 
| **Short Codes** | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Twilio | Wati | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Twilio** | N/A | N/A |
| **Wati** | 8.5/10 | 181 |

#### Channels

| Feature | Twilio | Wati | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Feature Not Available | 
| **Open Listening** | Not enough data | Feature Not Available | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Twilio | Wati | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.7 (155 reviews) | 
| **Create Content** | Not enough data | 7.9 (152 reviews) | 
| **Personalization** | Not enough data | 8.7 (166 reviews) | 
| **Inbound Identification** | Not enough data | 8.5 (153 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.7 (153 reviews) | 

#### Generative AI

| Feature | Twilio | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Twilio** | 7.8/10 | 133 |
| **Wati** | 8.6/10 | 157 |

#### Functionality

| Feature | Twilio | Wati | 
|---|---|---|
| **Ease Of Integration** | 8.1 (117 reviews) ✓ Verified | 8.8 (137 reviews) | 
| **API Call Speed** | 8.3 (104 reviews) ✓ Verified | 8.6 (118 reviews) | 
| **Communication Varieties** | 8.3 (112 reviews) ✓ Verified | 8.6 (116 reviews) | 

#### Support

| Feature | Twilio | Wati | 
|---|---|---|
| **Documentation** | 7.5 (108 reviews) ✓ Verified | 8.6 (118 reviews) | 
| **Community Support** | Feature Not Available | 8.4 (114 reviews) | 
| **Professional Support** | 6.8 (113 reviews) ✓ Verified | 8.7 (131 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Twilio** | N/A | N/A |
| **Wati** | 8.5/10 | 194 |

#### Responses

| Feature | Twilio | Wati | 
|---|---|---|
| **Customization** | Not enough data | 8.6 (176 reviews) | 
| **Control** | Not enough data | 8.8 (169 reviews) | 
| **Route To Human** | Not enough data | 8.7 (166 reviews) | 
| **Menu bars** | Not enough data | 8.6 (159 reviews) | 
| **Drip sequences** | Not enough data | 8.5 (156 reviews) | 

#### Platform

| Feature | Twilio | Wati | 
|---|---|---|
| **Live chat** | Not enough data | 8.8 (164 reviews) | 
| **Integrations** | Not enough data | 8.8 (146 reviews) | 
| **Branding** | Not enough data | 8.4 (160 reviews) | 
| **Analytics** | Not enough data | 8.0 (163 reviews) | 
| **A/B testing** | Not enough data | Feature Not Available | 
| **Role-based access** | Not enough data | 8.7 (152 reviews) | 
| **Collection of information** | Not enough data | 8.6 (152 reviews) | 

#### Generative AI

| Feature | Twilio | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (98 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Video Platform as a Service (VPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Twilio** | 6.9/10 | 15 |
| **Wati** | N/A | N/A |

#### API Features

| Feature | Twilio | Wati | 
|---|---|---|
| **Live Chat** | 6.7 (12 reviews) | Not enough data | 
| **Screen Sharing** | 6.7 (12 reviews) | Not enough data | 
| **Subtitles and Closed Captions** | 6.7 (13 reviews) | Not enough data | 
| **Custom Video Player** | 7.3 (11 reviews) | Not enough data | 
| **Live Simulcasting** | 7.0 (11 reviews) | Not enough data | 

#### Security and Compliance

| Feature | Twilio | Wati | 
|---|---|---|
| **Encryption** | 6.5 (11 reviews) | Not enough data | 
| **Watermarking** | 6.7 (11 reviews) | Not enough data | 
| **HIPAA Compliance** | 7.2 (13 reviews) | Not enough data | 
| **GDPR Compliance** | 7.3 (11 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Twilio** | N/A | N/A |
| **Wati** | 8.3/10 | 61 |

#### Conversational Platform

| Feature | Twilio | Wati | 
|---|---|---|
| **Personalization** | Not enough data | 8.6 (49 reviews) | 
| **Omnichannel** | Not enough data | 7.6 (43 reviews) | 
| **Contextual Engagement** | Not enough data | 8.3 (46 reviews) | 
| **Proactive Engagement** | Not enough data | 8.8 (52 reviews) | 

#### Support Automation

| Feature | Twilio | Wati | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.1 (43 reviews) | 
| **Seamless Escalation** | Not enough data | 8.5 (47 reviews) | 
| **Transcripts** | Not enough data | 7.9 (38 reviews) | 
| **Self-Serve Support** | Not enough data | 8.5 (46 reviews) | 

#### Generative AI

| Feature | Twilio | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Twilio** | N/A | N/A |
| **Wati** | 8.4/10 | 81 |

#### Messaging Channels

| Feature | Twilio | Wati | 
|---|---|---|
| **SMS Messaging** | Not enough data | 7.4 (44 reviews) | 
| **Email** | Not enough data | Feature Not Available | 
| **Voice Messaging** | Not enough data | 7.1 (46 reviews) | 
| **Two way messaging** | Not enough data | 9.1 (68 reviews) | 

#### Administration

| Feature | Twilio | Wati | 
|---|---|---|
| **Scheduling** | Not enough data | 9.2 (67 reviews) | 
| **Triggered Notifications** | Not enough data | 9.0 (64 reviews) | 
| **Segmentation** | Not enough data | 8.2 (60 reviews) | 
| **Integrations** | Not enough data | 8.7 (67 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Twilio** | N/A | N/A |
| **Wati** | 8.3/10 | 70 |

#### Generative AI

| Feature | Twilio | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Process

| Feature | Twilio | Wati | 
|---|---|---|
| **Mentions** | Not enough data | 8.3 (55 reviews) | 
| **Tickets** | Not enough data | 8.6 (58 reviews) | 
| **Macros** | Not enough data | 8.5 (54 reviews) | 

#### Channels

| Feature | Twilio | Wati | 
|---|---|---|
| **Email** | Not enough data | Feature Not Available | 
| **Social** | Not enough data | 8.4 (56 reviews) | 
| **Live Chat** | Not enough data | 8.6 (60 reviews) | 
| **Phone** | Not enough data | 7.7 (50 reviews) | 
| **Text** | Not enough data | 8.5 (51 reviews) | 

#### Insight

| Feature | Twilio | Wati | 
|---|---|---|
| **Surveys** | Not enough data | 8.0 (49 reviews) | 
| **Reporting** | Not enough data | Feature Not Available | 
| **Visitor Activity** | Not enough data | Feature Not Available | 
| **Help Desk** | Not enough data | Feature Not Available | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Twilio** | 4.9/10 | 5 |
| **Wati** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | Twilio | Wati | 
|---|---|---|
| **Call Management** | 4.7 (5 reviews) | Not enough data | 
| **Communication Management** | 5.0 (5 reviews) | Not enough data | 
| **Scalability** | 5.0 (5 reviews) | Not enough data | 
| **Integrations** | 5.7 (5 reviews) | Not enough data | 
| **Mobile Accessibility** | 5.3 (5 reviews) | Not enough data | 
| **Accessibility** | 5.3 (5 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | Twilio | Wati | 
|---|---|---|
| **Security and Compliance** | 4.7 (5 reviews) | Not enough data | 
| **Analytics and Reporting** | 4.3 (5 reviews) | Not enough data | 
| **Support and Reliability** | 3.7 (5 reviews) | Not enough data | 
| **Automated attendant** | 5.0 (5 reviews) | Not enough data | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Twilio** | N/A | N/A |
| **Wati** | 9.1/10 | 107 |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Twilio | Wati | 
|---|---|---|
| **Transactional Messages** | Not enough data | 9.2 (92 reviews) | 
| **Bulk WhatsApp Messaging** | Not enough data | 9.4 (99 reviews) | 
| **Conversational Messaging** | Not enough data | 9.3 (90 reviews) | 
| **Personalization** | Not enough data | 9.1 (87 reviews) | 
| **Promotional Messages** | Not enough data | 9.2 (86 reviews) | 
| **Automated Replies** | Not enough data | 9.3 (94 reviews) | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Twilio | Wati | 
|---|---|---|
| **Segmentation** | Not enough data | 8.8 (85 reviews) | 
| **API Integration** | Not enough data | 9.2 (86 reviews) | 
| **WhatsApp Commerce** | Not enough data | 8.6 (79 reviews) | 
| **Analytics** | Not enough data | 8.9 (81 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Twilio** | N/A | N/A |
| **Wati** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Twilio | Wati | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Twilio | Wati | 
|---|---|---|
| **Phone Calls** | Not enough data | Not enough data | 
| **Video Calls** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Conference Calls** | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Twilio | Wati | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | Twilio | Wati | 
|---|---|---|
| **Software Pairing** | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | 
| **Individual Download** | Not enough data | Not enough data | 

#### Advanced Features

| Feature | Twilio | Wati | 
|---|---|---|
| **Hold Music** | Not enough data | Not enough data | 
| **Automated Attendants** | Not enough data | Not enough data | 
| **VOiP Number** | Not enough data | Not enough data | 

### RCS Business Messaging

| Product | Score | Reviews |
|---|---|---|
| **Twilio** | N/A | N/A |
| **Wati** | N/A | N/A |

#### Messaging - RCS Business Messaging

| Feature | Twilio | Wati | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Rich Media** | Not enough data | Not enough data | 
| **Interactive Messages** | Not enough data | Not enough data | 
| **Branded Templates** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Conversational RCS** | Not enough data | Not enough data | 
| **Transactional RCS** | Not enough data | Not enough data | 
| **Promotional RCS** | Not enough data | Not enough data | 

#### Security / Verification - RCS Business Messaging

| Feature | Twilio | Wati | 
|---|---|---|
| **Verified Sender** | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | 
| **Authentification** | Not enough data | Not enough data | 

#### Analytics / Deliverability - RCS Business Messaging

| Feature | Twilio | Wati | 
|---|---|---|
| **Read Receipts** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **SMS Fallback** | Not enough data | Not enough data | 

#### AI - RCS Business Messaging

| Feature | Twilio | Wati | 
|---|---|---|
| **AI** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)

**Unique to Twilio (5):** [ RCS Business Messaging Software](https://www.g2.com/categories/rcs-business-messaging), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Video Platform as a Service (VPaaS) Software](https://www.g2.com/categories/video-platform-as-a-service-vpaas), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Wati (5):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Conversational Support Software](https://www.g2.com/categories/conversational-support)


---
## Reviewer Demographics

### By Company Size

| Segment | Twilio | Wati | 
|---|---|---|
| **Small-Business** | 51.6% | 76.8% | 
| **Mid-Market** | 30.2% | 21.6% | 
| **Enterprise** | 18.2% | 1.6% | 

### By Industry

#### Twilio

- **Computer Software:** 17.4%
- **Information Technology and Services:** 11.3%
- **Marketing and Advertising:** 7.2%
- **Financial Services:** 5.2%
- **Internet:** 4.7%
- **Health, Wellness and Fitness:** 4.5%
- **Telecommunications:** 3.8%
- **Real Estate:** 2.7%
- **Hospital & Health Care:** 2.5%
- **Non-Profit Organization Management:** 2.5%
- **Other:** 38.1%

#### Wati

- **Education Management:** 10.4%
- **Information Technology and Services:** 7.2%
- **Retail:** 6.3%
- **Marketing and Advertising:** 6.0%
- **Health, Wellness and Fitness:** 5.8%
- **Computer Software:** 4.6%
- **Automotive:** 3.0%
- **Accounting:** 2.6%
- **Apparel & Fashion:** 2.6%
- **Consumer Services:** 2.6%
- **Other:** 49.0%

---
## Alternatives

### Alternatives to Twilio

- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [MSG91](https://www.g2.com/products/msg91/reviews) — 4.5/5 stars (199 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2108 reviews)
- [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews)
- [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) — 4.4/5 stars (504 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Bird](https://www.g2.com/products/messagebird-bird/reviews) — 3.9/5 stars (73 reviews)
- [Infobip](https://www.g2.com/products/infobip/reviews) — 4.3/5 stars (58 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1588 reviews)

### Alternatives to Wati

- [Gallabox](https://www.g2.com/products/gallabox/reviews) — 4.6/5 stars (169 reviews)
- [respond.io](https://www.g2.com/products/respond-io/reviews) — 4.8/5 stars (493 reviews)
- [Interakt](https://www.g2.com/products/haptik-interakt/reviews) — 4.5/5 stars (66 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6947 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4065 reviews)

---
## Top Discussions

### Twilio

- Title: [Is it possible to do automated skype message using twilio](https://www.g2.com/discussions/is-it-possible-to-do-automated-skype-message-using-twilio) — 2 comments, 1 upvote
  > **Top comment:** "There's no specific API for sending Skype messages, like there is for WhatsApp for example, BUT you could use the Programmable SMS API to send an SMS to a..."
- Title: [What is Twilio used for?](https://www.g2.com/discussions/what-is-twilio-used-for) — 1 comment
  > **Top comment:** "As a Whatsapp Business provider"
- Title: [Is twilio reliable?](https://www.g2.com/discussions/is-twilio-reliable) — 1 comment
  > **Top comment:** "Never had an issue in more than 3 years using it that impacted my business in a significative way"
- Title: [What is the use of twilio?](https://www.g2.com/discussions/what-is-the-use-of-twilio) — 1 comment
  > **Top comment:** "using Twilio as one of my cloud pabx alternatives."

### Wati

- Title: [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) — 2 comments
  > **Top comment:** "Wati is  WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their..."
- Title: [Can i send custom pdf by template by providing custom link tomy customer?](https://www.g2.com/discussions/can-i-send-custom-pdf-by-template-by-providing-custom-link-tomy-customer) — 2 comments, 2 upvotes
  > **Top comment:** "Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF..."
- Title: [How to include pictures as a button option?](https://www.g2.com/discussions/how-to-include-pictures-as-a-button-option) — 1 comment, 2 upvotes
  > **Top comment:** "Pictures cannot be added as buttons. 
However, you can have messages with pictures and regular text buttons."
- Title: [What is the best way to generate leads with WATI, Can you please provide various case study?](https://www.g2.com/discussions/what-is-the-best-way-to-generate-leads-with-wati-can-you-please-provide-various-case-study) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [How do I reply a messaje from a customer quoting the message sent by the client?](https://www.g2.com/discussions/how-do-i-reply-a-messaje-from-a-customer-quoting-the-message-sent-by-the-client) — 1 comment
  > **Top comment:** "At the moment, WhatsApp API does not support this. 

However, we're working on an arrangement within WATI that will allow you to show the original message..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/twilio-vs-wati)