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At a Glance
Market Segments
Small-Business (55.1% of reviews)
Small-Business (60.3% of reviews)
Entry-Level Pricing
No pricing available
$2.50 1 user Per Month
HR Plus
Star Rating
(462)3.9 out of 5
Market Segments
Small-Business (55.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HR PlusWhen I Work
Star Rating
(341)4.4 out of 5
Market Segments
Small-Business (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
$2.50 1 user Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zenefits excels in its "Employee Self Service" features, particularly the "Web Portal" and "Mobile Benefits Access," which received high ratings of 9.2 and 8.5 respectively. Reviewers mention that these features make it easy for employees to manage their benefits and access information on-the-go.
- Reviewers mention that When I Work shines in "Shift Scheduling" with a rating of 9.1, highlighting its user-friendly interface that simplifies the process of creating and managing employee schedules. Users on G2 appreciate the ease of use and flexibility it offers for managing shifts.
- G2 users report that Zenefits' "Quality of Support" is a notable area for improvement, with a lower rating of 7.3 compared to When I Work's 8.3. Users express concerns about response times and the effectiveness of support when issues arise.
- Users say that When I Work's "Time Tracking Integration" is highly rated at 8.9, allowing seamless integration with other tools, which reviewers find essential for accurate payroll and attendance management. This feature is often highlighted as a key benefit in user reviews.
- Reviewers mention that Zenefits offers robust "Benefits Administration" features, scoring 8.7, which users find beneficial for managing employee benefits efficiently. The "Benefits Record Management" and "Enrollment Planning" features are particularly praised for their effectiveness.
- Users on G2 report that When I Work's "Absence & Leave Management" feature, rated at 8.9, is particularly effective, allowing for easy tracking and management of employee leave requests. This functionality is frequently cited as a time-saver by users who manage large teams.
Pricing
Entry-Level Pricing
HR Plus
No pricing availableWhen I Work
Single Location or Schedule
$2.50
1 user Per Month
Everything you need to effectively manage a single team or location. All plans include scheduling, time & attendance tracking, and team communication.
- One-click Auto Scheduling
- Unlimited schedule templates
- Time off & availability management
Free Trial
HR Plus
No trial information availableWhen I Work
Free Trial is available
Ratings
Meets Requirements
8.1
344
8.8
293
Ease of Use
8.6
349
8.7
296
Ease of Setup
8.2
203
8.7
159
Ease of Admin
8.3
214
8.7
155
Quality of Support
7.3
297
8.4
236
Has the product been a good partner in doing business?
7.7
212
8.7
148
Product Direction (% positive)
7.0
331
8.9
279
Features by Category
Core HR
8.6
150
Not enough data
8.6
138
Not enough data
3.6
6
Not enough data
8.1
99
Not enough data
8.4
113
Not enough data
8.7
150
Not enough data
Generative AI
Not enough data
Not enough data
Platform
7.3
137
8.1
70
7.8
77
7.1
34
Feature Not Available
7.9
51
8.2
156
8.6
75
8.4
151
8.9
76
8.0
117
8.8
75
8.0
137
8.2
60
8.3
153
8.6
75
Employee Self Service
9.1
74
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
67
|
Verified
Not enough data
Administration
8.7
74
|
Verified
Not enough data
8.9
75
|
Verified
Not enough data
9.1
75
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.9
66
|
Verified
Not enough data
8.8
49
|
Verified
Not enough data
9.3
65
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
Taxes
8.4
71
|
Verified
Not enough data
7.8
64
|
Verified
Not enough data
8.1
65
|
Verified
Not enough data
Integration
8.1
40
|
Verified
Not enough data
8.8
47
|
Verified
Not enough data
8.0
43
|
Verified
Not enough data
8.6
47
|
Verified
Not enough data
Platform
8.6
72
|
Verified
Not enough data
8.6
74
|
Verified
Not enough data
8.8
74
|
Verified
Not enough data
9.1
71
|
Verified
Not enough data
Benefits Administration Platform Features
8.9
175
Not enough data
8.8
167
Not enough data
8.1
121
Not enough data
8.5
167
Not enough data
8.6
119
Not enough data
9.1
182
Not enough data
8.6
132
Not enough data
8.5
135
Not enough data
Benefits Administration Platform Features
8.9
175
Not enough data
8.8
167
Not enough data
8.1
121
Not enough data
8.5
167
Not enough data
8.6
119
Not enough data
9.1
182
Not enough data
8.6
132
Not enough data
8.9
190
Not enough data
8.5
135
Not enough data
8.4
93
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.3
137
8.1
70
7.8
77
7.1
34
Feature Not Available
7.9
51
8.2
156
8.6
75
8.4
151
8.9
76
8.0
117
8.8
75
8.0
137
8.2
60
8.3
153
8.6
75
Automation
Not enough data
8.2
29
Logistics
Not enough data
7.9
29
Not enough data
7.8
29
Not enough data
8.0
29
Management
Not enough data
8.2
28
Not enough data
8.2
28
Not enough data
8.2
28
Not enough data
8.8
27
Not enough data
8.6
28
Not enough data
8.8
28
Not enough data
8.6
28
Monitoring
Not enough data
7.9
28
Not enough data
8.2
28
Not enough data
8.0
28
Platform Basics
8.4
35
Not enough data
8.9
47
Not enough data
Platform Data
8.9
52
Not enough data
8.7
47
Not enough data
8.7
49
Not enough data
Platform Content
8.8
48
Not enough data
8.6
44
Not enough data
8.8
48
Not enough data
Generative AI
Not enough data
Not enough data
Platform Basics
Not enough data
8.1
66
Not enough data
9.0
78
Not enough data
8.7
78
Platform Content
Not enough data
8.4
67
Not enough data
8.0
50
Not enough data
Feature Not Available
Platform Additional Functionality
Not enough data
7.5
58
Not enough data
9.0
75
Not enough data
8.0
58
Not enough data
8.6
61
Not enough data
8.2
62
Performance reviews
8.4
15
|
Verified
Not enough data
8.2
14
|
Verified
Not enough data
8.7
14
|
Verified
Not enough data
Goals
7.9
14
|
Verified
Not enough data
7.3
11
|
Verified
Not enough data
Feedback
7.9
13
|
Verified
Not enough data
7.9
15
Not enough data
8.0
11
|
Verified
Not enough data
Not enough data
Not enough data
Data
8.1
18
|
Verified
Not enough data
8.4
17
|
Verified
Not enough data
Agentic AI - Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Time Tracking
Not enough data
8.9
95
Not enough data
8.6
84
Not enough data
8.9
69
Client Invoicing
Not enough data
8.1
47
Not enough data
8.2
46
Not enough data
7.7
49
Mobile Time Tracking
Not enough data
9.0
88
Administration
Not enough data
8.3
65
Not enough data
8.8
82
Not enough data
9.0
89
Not enough data
8.7
62
Not enough data
8.8
83
Platform
Not enough data
8.4
67
Not enough data
8.2
57
Feature Not Available
8.4
59
Not enough data
8.9
89
Not enough data
8.9
84
Not enough data
7.7
61
Platform
7.3
137
8.1
70
7.8
77
7.1
34
Feature Not Available
7.9
51
8.2
156
8.6
75
8.4
151
8.9
76
8.0
117
8.8
75
8.0
137
8.2
60
8.3
153
8.6
75
Workforce Management Platform Features
Feature Not Available
8.4
74
8.6
6
9.1
105
8.9
77
9.0
98
8.9
90
8.9
96
Feature Not Available
8.0
71
Feature Not Available
8.0
71
8.4
69
8.1
67
9.0
97
8.7
86
Feature Not Available
8.7
100
Feature Not Available
8.3
98
Categories
Categories
Shared Categories
HR Plus and When I Work are categorized as Time & Attendance, Workforce Management, and Time Tracking
Unique Categories
HR Plus is categorized as HR Compliance, Benefits Administration, Core HR, Payroll, and Performance Management
When I Work is categorized as Employee Scheduling
Reviews
Reviewers' Company Size
HR Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
When I Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
12.3%
Information Technology and Services
6.8%
Non-Profit Organization Management
5.7%
Marketing and Advertising
4.3%
Internet
4.3%
Other
66.6%
Hospital & Health Care
9.9%
Retail
7.5%
Food & Beverages
6.0%
Hospitality
5.7%
Consumer Services
5.1%
Other
66.0%
Discussions
How can I add more than one account to my direct deposit?
2 Comments
BH
Here is some information that might help you:...Read more
How can I interface with my Scheduling Coordinator about requests other than time off?
3 Comments
Official Response from When I Work
Hi Matthew! Tiffany here with When I Work Customer Care. We offer real time communication with your team through Workchat. Here is our guide that goes over...Read more
Can you integrate it with Tsheets?
2 Comments
Official Response from When I Work
Hi Melinda! Tiffany here with When I Work Customer Care. We do not integrate with T-Sheets but I understand how this would be a beneficial option! We do...Read more
Airplane mode/Phone off
2 Comments
Official Response from When I Work
Hi Mandi! Tiffany here with When I Work Customer Care. The app only captures an employee's location at the time of Clock In and Clock Out. It does not...Read more
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