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At a Glance
Market Segments
Small-Business (90.7% of reviews)
Small-Business (68.8% of reviews)
Entry-Level Pricing
Free Per Month
Free
Tidio
Star Rating
(1,851)4.7 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansVoiceflow
Star Rating
(108)4.6 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Tidio excels in ease of use with a score of 9.3, making it highly accessible for small businesses. In contrast, Voiceflow, while still user-friendly, has a slightly lower score of 8.9. Reviewers mention that Tidio's intuitive interface allows for quick onboarding and minimal training.
- Reviewers mention that Tidio's quality of support is rated at 9.2, indicating a strong commitment to customer service. Users on G2 highlight the responsiveness and helpfulness of Tidio's support team, while Voiceflow's support, rated at 8.7, is noted to be good but not as consistently praised.
- Users say that Tidio's proactive engagement features, scoring 8.4, are particularly effective for driving customer interactions. In comparison, Voiceflow's score of 7.3 suggests that while it offers proactive features, they may not be as robust or effective as Tidio's, according to user feedback.
- Reviewers mention that Tidio's integration capabilities, with a score of 7.6, are somewhat limited compared to Voiceflow's 8.4. Users report that Voiceflow's ability to connect with various platforms enhances its functionality, making it a better choice for businesses needing extensive integrations.
- Users on G2 highlight that Tidio's conversational AI capabilities score 8.2, which is commendable, but Voiceflow shines with a score of 9.2. Reviewers mention that Voiceflow's advanced natural language processing features allow for more nuanced and human-like interactions.
- Reviewers mention that Tidio's customization options score 8.1, which allows for some level of personalization, but Voiceflow's higher score of 8.9 indicates a more flexible and adaptable platform. Users report that Voiceflow's customization features enable them to tailor the software to their specific needs more effectively.
Pricing
Entry-Level Pricing
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Voiceflow
Starter
Free
For students and hobbyists.
- 1 workspace
- 50 knowledge base sources
- Basic LLM models
Free Trial
Tidio
Free Trial is available
Voiceflow
Free Trial is available
Ratings
Meets Requirements
9.1
1,300
8.7
92
Ease of Use
9.3
1,318
8.8
91
Ease of Setup
9.2
1,058
8.9
81
Ease of Admin
9.2
946
8.7
56
Quality of Support
9.2
1,134
8.7
84
Has the product been a good partner in doing business?
9.2
896
8.8
54
Product Direction (% positive)
9.2
1,168
9.6
89
Features by Category
Ticket and Case Management
8.5
83
Not enough data
8.4
81
Not enough data
8.4
87
Not enough data
8.6
88
Not enough data
7.9
71
Not enough data
8.6
80
Not enough data
8.2
75
Not enough data
8.4
75
Not enough data
Generative AI
7.2
46
Not enough data
6.9
44
Not enough data
Agentic AI - Help Desk
7.0
15
Not enough data
7.1
15
Not enough data
7.0
15
Not enough data
Communication Channels
8.7
80
Not enough data
8.7
78
Not enough data
9.2
87
Not enough data
8.0
73
Not enough data
7.2
68
Not enough data
Platform
8.8
104
Not enough data
8.9
717
|
Verified
Not enough data
9.0
108
Not enough data
8.7
110
Not enough data
8.1
93
Not enough data
8.8
106
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
8.7
24
Not enough data
8.3
24
Not enough data
Feature Not Available
Data
8.6
108
8.5
52
8.6
106
8.2
52
Interaction
8.3
106
8.3
52
8.4
109
8.4
52
8.3
104
8.6
52
8.3
105
8.3
52
8.2
106
8.3
52
Task & Flow Management - AI Chatbots
Not enough data
8.5
24
Not enough data
8.1
24
Learning
8.2
103
7.7
52
8.0
101
7.4
51
Deployment & Embedding - AI Chatbots
Not enough data
8.6
24
Not enough data
8.2
23
Content Generation
8.3
100
8.4
50
8.3
101
Feature Not Available
Admin & Configuration - AI Chatbots
Not enough data
8.9
24
System
8.2
97
8.6
52
8.2
98
9.1
51
8.1
97
8.4
52
8.2
99
8.6
52
Agentic AI - AI Chatbots
7.6
12
8.1
26
7.8
12
7.8
26
7.9
13
8.7
25
7.5
14
7.7
25
7.6
14
8.2
26
7.4
14
7.9
25
7.9
14
8.2
26
Monitoring & Improvement - AI Chatbots
Not enough data
7.9
23
Reliability & Safety - AI Chatbots
Not enough data
8.1
23
Messenger
8.5
85
Not enough data
8.3
87
Not enough data
9.2
86
Not enough data
8.8
84
Not enough data
Channels
8.2
83
Not enough data
9.0
83
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Not enough data
Customers
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
81
Not enough data
8.8
81
Not enough data
Agentic AI - Conversational Marketing
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.0
57
Not enough data
8.1
56
Not enough data
Feature Not Available
Not enough data
Design
8.4
55
Not enough data
7.6
56
Not enough data
8.0
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Generative AI
7.7
37
Not enough data
7.6
36
Not enough data
Responses
8.1
12
8.8
32
8.3
12
7.8
33
8.5
12
8.7
33
Automation - AI Agents
8.8
8
7.6
31
8.1
8
8.2
29
7.7
8
8.5
29
7.9
8
7.3
30
7.9
8
8.3
29
Platform
8.5
12
9.0
32
7.6
12
8.5
33
7.8
12
7.9
33
Autonomy - AI Agents
8.1
8
8.1
31
8.8
8
8.4
31
7.5
8
8.1
29
8.5
8
8.0
29
Generative AI
8.0
9
9.1
31
7.8
9
8.9
31
Responses
8.7
495
Not enough data
8.8
487
Not enough data
8.8
486
Not enough data
8.7
470
Not enough data
8.7
427
Not enough data
Platform
9.3
505
Not enough data
8.8
456
Not enough data
8.7
456
Not enough data
8.7
452
Not enough data
8.3
352
Not enough data
8.7
404
Not enough data
8.9
467
Not enough data
Generative AI
8.0
128
Not enough data
8.1
125
Not enough data
Conversational Platform
8.4
124
8.5
24
8.1
117
7.4
23
8.1
118
8.5
23
8.4
120
7.7
23
Support Automation
8.4
113
8.3
22
8.3
110
8.2
24
8.5
110
9.1
23
8.4
115
8.4
23
Generative AI
8.1
70
9.3
22
8.1
69
9.1
22
Customer Support
8.4
21
8.9
31
7.7
20
8.1
30
8.2
19
8.7
31
Automation
8.3
21
8.3
30
8.1
20
8.7
30
8.3
20
8.0
29
Artificial Intelligence
8.0
19
7.3
30
7.8
20
8.9
29
8.2
20
9.1
30
Generative AI
Not enough data
8.9
50
Not enough data
8.8
48
Agentic AI - Bot Platforms
Not enough data
8.2
31
Not enough data
7.9
32
Not enough data
8.1
31
Not enough data
7.8
31
Not enough data
8.4
31
Not enough data
7.6
31
Not enough data
8.0
32
Generative AI
7.7
81
Not enough data
7.4
79
Not enough data
7.2
80
Not enough data
Communication
9.3
747
|
Verified
Not enough data
9.1
751
|
Verified
Not enough data
8.5
540
Not enough data
9.1
648
|
Verified
Not enough data
8.5
482
|
Verified
Not enough data
Internal Use
8.9
717
|
Verified
Not enough data
9.0
615
|
Verified
Not enough data
8.8
608
|
Verified
Not enough data
8.6
583
|
Verified
Not enough data
8.8
566
|
Verified
Not enough data
8.7
593
|
Verified
Not enough data
Generative AI
8.1
54
Not enough data
Self-Service Experience
8.7
89
Not enough data
8.8
81
Not enough data
8.7
26
Not enough data
8.8
87
Not enough data
8.9
88
Not enough data
Self-Service Platform
8.7
90
Not enough data
9.0
94
Not enough data
8.8
88
Not enough data
8.8
90
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Not enough data
Process
8.2(won by default)
46
Not enough data
8.5(won by default)
48
Not enough data
8.4(won by default)
43
Not enough data
Channels
8.9(won by default)
49
Not enough data
8.9(won by default)
50
Not enough data
9.4(won by default)
51
Not enough data
8.1(won by default)
43
Not enough data
8.6(won by default)
43
Not enough data
Insight
8.5(won by default)
42
Not enough data
8.3(won by default)
46
Not enough data
9.1(won by default)
51
Not enough data
9.2(won by default)
41
Not enough data
Generative AI
5.2
7
Not enough data
Not enough data
Not enough data
Scalability and Performance - Generative AI Infrastructure
Not enough data
9.3
15
Not enough data
8.8
13
Not enough data
9.1
15
Cost and Efficiency - Generative AI Infrastructure
Not enough data
Feature Not Available
Not enough data
8.6
15
Not enough data
8.0
15
Integration and Extensibility - Generative AI Infrastructure
Not enough data
8.8
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Security and Compliance - Generative AI Infrastructure
Not enough data
8.4
15
Not enough data
8.3
15
Not enough data
8.7
15
Usability and Support - Generative AI Infrastructure
Not enough data
9.0
15
Not enough data
9.3
15
Customization - AI Agent Builders
Not enough data
8.4
16
Not enough data
8.9
16
Not enough data
8.0
16
Functionality - AI Agent Builders
Not enough data
7.5
16
Not enough data
8.6
16
Not enough data
8.1
16
Not enough data
7.2
16
Data and Analytics - AI Agent Builders
Not enough data
8.5
16
Not enough data
8.5
16
Not enough data
7.6
16
Integration - AI Agent Builders
Not enough data
8.2
16
Not enough data
8.9
15
Not enough data
8.0
16
Not enough data
8.9
16
Voice Recognition - AI Voice Assistants
Not enough data
9.2
12
Speech Synthesis - AI Voice Assistants
Not enough data
8.8
12
Not enough data
8.8
12
Not enough data
9.0
12
Security and privacy - AI Voice Assistants
Not enough data
8.3
12
Compatibility - AI Voice Assistants
Not enough data
8.5
12
Agentic AI - E-Commerce Tools
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.5
43
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.5
42
Not enough data
8.5
42
Not enough data
8.7
42
Not enough data
8.7
42
Not enough data
Automation
8.6
45
Not enough data
8.6
44
Not enough data
8.4
45
Not enough data
Autonomy
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Tidio and Voiceflow are categorized as Conversational Support, AI Agents For Business Operations, AI Chatbots, and Customer Service Automation
Unique Categories
Voiceflow is categorized as AI Agent Builders, AI Voice Assistants, Generative AI Infrastructure, and Bot Platforms
Reviews
Reviewers' Company Size
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Voiceflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
8.2%
Marketing and Advertising
7.2%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.8%
Computer Software
14.0%
Information Technology and Services
11.8%
Real Estate
5.4%
Marketing and Advertising
5.4%
Financial Services
5.4%
Other
58.1%
Alternatives
Discussions
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
What is Voiceflow used for?
1 Comment
GJ
It is a chatbot software to build text or voice chatbots. You can use building blocks like LLMs, knowledge base, intents, logic (no code); use buttons,...Read more
Voiceflow has no more discussions with answers
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