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Compare Tidio and Trengo 
Featured Products
At a Glance
Market Segments
Small-Business (90.7% of reviews)
Small-Business (72.4% of reviews)
Entry-Level Pricing
Free Per Month
€349.00 10 User Per Month
Tidio
Star Rating
(1,877)4.6 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansTrengo
Star Rating
(245)4.3 out of 5
Market Segments
Small-Business (72.4% of reviews)
Pros & Cons
Entry-Level Pricing
€349.00 10 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Trengo. Users appreciate Tidio's intuitive interface and quick setup, which allows them to engage with customers effectively right from the start.
- Users say Tidio's live chat features are particularly effective, with many highlighting the platform's ability to send notifications even when offline. This functionality helps users maintain quick response times, enhancing customer engagement and support.
- Reviewers mention that Trengo provides a comprehensive overview of customer communications, which helps users respond faster and ensures no messages are missed. However, while this feature is praised, it doesn't quite match the overall satisfaction levels reported for Tidio.
- According to verified reviews, Tidio's recent introduction of the Lyro AI agent has been a game-changer, allowing for automatic knowledge base creation and seamless transitions between AI and human operators. This innovation has been well-received by users looking for efficiency in customer interactions.
- Users highlight the support provided by Trengo's team, particularly mentioning the helpfulness of account managers during the setup process. While this personalized support is a strong point for Trengo, it still faces challenges in matching the overall ease of use that Tidio offers.
- Reviewers note that Tidio's extensive feature set, including robust automation and customization options, contributes to its higher ratings in usability and effectiveness. In contrast, Trengo, while user-friendly, has room for improvement in these areas to better compete with Tidio's offerings.
Pricing
Entry-Level Pricing
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Trengo
Boost
€349.00
10 User Per Month
Unify your inbox and automate the basics.
- Basic integrations
- White labelling
- Reporting
Free Trial
Tidio
Free Trial is available
Trengo
Free Trial is available
Ratings
Meets Requirements
9.1
1,311
8.2
213
Ease of Use
9.3
1,329
8.6
217
Ease of Setup
9.2
1,069
8.2
159
Ease of Admin
9.2
954
8.3
141
Quality of Support
9.2
1,143
8.8
217
Has the product been a good partner in doing business?
9.2
904
8.8
142
Product Direction (% positive)
9.2
1,178
9.0
218
Features by Category
Ticket and Case Management
8.6
84
8.3
30
8.4
82
8.2
30
8.5
88
8.2
29
8.7
90
8.0
31
8.0
72
6.7
25
8.6
81
7.7
26
8.3
76
8.2
30
8.4
76
8.1
29
Generative AI
7.3
45
7.2
15
6.9
43
7.1
15
Agentic AI - Help Desk
7.0
14
Not enough data
7.1
14
Not enough data
7.0
14
Not enough data
Communication Channels
8.7
81
Feature Not Available
8.7
79
8.0
32
9.3
88
7.7
32
8.1
74
7.9
30
7.3
69
6.8
25
Platform
8.9
104
6.7
32
8.9
718
|
Verified
7.7
73
|
Verified
9.0
108
8.0
34
8.7
109
7.8
30
8.1
94
7.3
33
8.8
106
7.7
32
Core Conversational Capabilities - AI Chatbots
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
Data
8.6
108
Not enough data
8.6
106
Not enough data
Interaction
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Not enough data
Task & Flow Management - AI Chatbots
8.7
5
Not enough data
Not enough data
Not enough data
Learning
8.2
103
Not enough data
7.9
102
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
8.3
100
Not enough data
8.3
102
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
100
Not enough data
Agentic AI - AI Chatbots
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.5
86
Not enough data
8.3
88
Not enough data
9.2
86
Not enough data
8.8
85
Not enough data
Channels
8.2
83
Not enough data
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Not enough data
Customers
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
82
Not enough data
8.8
82
Not enough data
Agentic AI - Conversational Marketing
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.1
56
8.5
84
8.1
55
7.5
70
Feature Not Available
6.8
70
Design
8.4
54
7.6
72
7.6
55
6.9
67
8.0
55
7.7
78
8.2
54
7.7
76
8.3
54
7.6
70
Generative AI
7.7
36
6.0
55
7.7
35
6.1
54
Inbox Tools
Not enough data
8.8
24
Not enough data
7.7
20
Not enough data
7.3
19
Not enough data
7.5
22
Coordination Tools
Not enough data
7.5
14
Not enough data
7.5
20
Not enough data
7.6
16
Software Options
Not enough data
7.6
17
Not enough data
7.0
18
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
Automation - AI Agents
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Not enough data
Platform
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
Autonomy - AI Agents
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
Generative AI
8.0
9
Not enough data
7.8
9
Not enough data
Responses
8.7
497
Not enough data
8.8
487
Not enough data
8.8
488
Not enough data
8.7
470
Not enough data
8.7
427
Not enough data
Platform
9.3
508
Not enough data
8.8
457
Not enough data
8.7
456
Not enough data
8.6
456
Not enough data
8.3
352
Not enough data
8.7
405
Not enough data
8.9
467
Not enough data
Generative AI
8.0
128
Not enough data
8.1
125
Not enough data
Conversational Platform
8.4
124
7.8
43
8.1
117
7.9
39
8.1
118
7.1
36
8.4
120
7.6
37
Support Automation
8.4
113
7.3
36
8.3
110
7.2
35
8.5
110
7.0
33
8.4
116
7.1
38
Generative AI
8.1
70
Feature Not Available
8.1
69
Feature Not Available
Sorting & Filtering
Not enough data
6.9
7
Not enough data
7.6
7
Not enough data
6.2
7
Not enough data
7.1
7
Integrations
Not enough data
6.9
6
Not enough data
4.8
7
Not enough data
4.5
7
Time Management
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
5.2
7
Generative AI
Not enough data
4.8
7
Not enough data
4.5
7
Not enough data
5.2
7
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.4
21
7.7
13
7.7
20
5.7
12
8.2
19
7.1
13
Automation
8.2
22
6.7
12
8.1
20
7.4
12
8.3
20
6.7
12
Artificial Intelligence
8.0
19
6.8
12
7.8
20
7.7
13
8.2
20
6.8
12
Generative AI
7.8
83
6.5
27
7.4
79
6.3
26
7.2
80
6.0
27
Communication
9.3
753
|
Verified
8.2
50
|
Verified
9.1
757
|
Verified
8.0
57
|
Verified
8.6
543
7.5
40
9.1
653
|
Verified
7.9
42
|
Verified
8.5
485
|
Verified
7.4
35
Internal Use
8.9
718
|
Verified
7.7
73
|
Verified
9.0
619
|
Verified
7.7
51
|
Verified
8.8
613
|
Verified
7.5
40
8.6
587
|
Verified
7.5
46
|
Verified
8.8
570
|
Verified
8.8
57
|
Verified
8.7
597
|
Verified
7.7
55
|
Verified
Generative AI
8.1
54
Feature Not Available
Self-Service Experience
8.7
92
7.5
31
8.8
82
7.3
30
8.6
27
Feature Not Available
8.8
88
7.7
27
8.9
89
7.8
27
Self-Service Platform
8.7
91
7.9
30
9.0
95
8.1
32
8.8
89
7.0
26
8.8
91
7.6
30
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by 1.8)
26
6.1
22
7.9(won by 1.7)
26
6.2
22
Process
8.2
48
8.5(won by 0.3)
36
8.6(tied score)
50
8.6(tied score)
35
8.4(won by 0.7)
45
7.7
28
Channels
8.9(won by 0.3)
51
8.6
42
8.9(won by 0.4)
52
8.5
40
9.4(won by 1.2)
53
8.2
38
8.2(won by 2.5)
45
5.7
33
8.7(won by 0.7)
45
8.0
35
Insight
8.6(won by 1.4)
44
7.2
27
8.4(won by 0.9)
48
7.5
34
9.1(won by 1.9)
53
7.2
29
9.3(won by 1.6)
43
7.7
32
Generative AI
5.2
7
6.4
11
Not enough data
6.4
11
WhatsApp Messaging - WhatsApp Marketing
Not enough data
7.3
5
Not enough data
6.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
8.3
5
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
5.3
5
Not enough data
6.0
5
Not enough data
3.7
5
Not enough data
4.0
5
Agentic AI - E-Commerce Tools
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.6
45
Not enough data
8.1
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.5
43
Not enough data
8.5
42
Not enough data
8.7
43
Not enough data
8.6
44
Not enough data
Automation
8.6
47
Not enough data
8.6
44
Not enough data
8.4
45
Not enough data
Autonomy
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Tidio and Trengo are categorized as Conversational Support, Live Chat, Help Desk, Customer Service Automation, Digital Customer Service Platforms, Customer Self-Service, Social Customer Service, Customer Communications Management, and Shared Inbox
Unique Categories
Tidio is categorized as AI Agents For Business Operations, AI Customer Support Agents, AI Chatbots, Chatbots, Conversational Marketing, E-Commerce Tools, and Digital Adoption Platform
Trengo is categorized as Email Management, Email Client, Customer Journey Analytics, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trengo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
8.3%
Marketing and Advertising
7.2%
Computer Software
5.6%
Information Technology and Services
5.2%
Health, Wellness and Fitness
4.0%
Other
69.7%
Leisure, Travel & Tourism
7.4%
Apparel & Fashion
5.3%
Retail
4.9%
Consumer Services
4.9%
Marketing and Advertising
4.1%
Other
73.3%
Alternatives
Discussions
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
Trengo has no discussions with answers
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