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At a Glance
Market Segments
Small-Business (81.3% of reviews)
Small-Business (90.7% of reviews)
Entry-Level Pricing
$10.00
Free Per Month
Gorgias
Star Rating
(538)4.6 out of 5
Market Segments
Small-Business (81.3% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansTidio
Star Rating
(1,851)4.7 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Tidio excels in its live chat functionality, scoring a remarkable 9.6, while Gorgias, although strong, scores slightly lower at 9.1. Reviewers mention that Tidio's live chat is intuitive and easy to use, enhancing customer engagement significantly.
- Reviewers mention that Gorgias shines in ticket response user experience, achieving a score of 9.2 compared to Tidio's 8.7. Users on G2 appreciate Gorgias' streamlined ticketing system, which allows for quicker resolutions and better customer satisfaction.
- Users say that Tidio offers a more user-friendly setup process, scoring 9.3 against Gorgias' 8.9. Reviewers highlight that Tidio's onboarding process is straightforward, making it easier for small businesses to get started without extensive training.
- G2 users report that Gorgias has a more robust email integration, scoring 9.5 compared to Tidio's 9.3. Reviewers mention that Gorgias' email management features allow for better tracking and handling of customer inquiries, which is crucial for businesses relying heavily on email communication.
- Users report that Tidio's customization options are highly rated at 9.1, while Gorgias scores 8.6. Reviewers mention that Tidio allows for extensive personalization of chat widgets and automated responses, which helps businesses maintain their brand identity.
- Reviewers mention that Gorgias has a slight edge in AI text generation capabilities, scoring 9.7 compared to Tidio's 8.2. Users on G2 appreciate Gorgias' advanced AI features that enhance customer interactions through more natural and context-aware responses.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Gorgias
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
8.9
401
9.1
1,300
Ease of Use
9.2
406
9.3
1,318
Ease of Setup
8.8
216
9.2
1,058
Ease of Admin
9.2
204
9.2
946
Quality of Support
9.2
387
9.2
1,134
Has the product been a good partner in doing business?
9.4
199
9.2
896
Product Direction (% positive)
8.9
360
9.2
1,168
Features by Category
Ticket and Case Management
9.0
181
8.5
83
9.1
183
8.4
81
8.9
181
8.4
87
8.5
170
8.6
88
8.3
132
7.9
71
8.7
168
8.6
80
9.0
171
8.2
75
8.8
168
8.4
75
Generative AI
7.4
7
7.2
46
7.4
7
6.9
44
Agentic AI - Help Desk
7.5
6
7.0
15
6.9
6
7.1
15
7.5
6
7.0
15
Communication Channels
8.9
147
8.7
80
9.1
159
8.7
78
8.8
150
9.2
87
8.6
158
8.0
73
8.2
91
7.2
68
Platform
7.3
100
8.8
104
8.5
130
8.9
717
|
Verified
8.9
141
9.0
108
8.7
140
8.7
110
8.2
133
8.1
93
8.3
137
8.8
106
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
8.0
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
101
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
85
Not enough data
8.3
87
Not enough data
9.2
86
Not enough data
8.8
84
Channels
Not enough data
8.2
83
Not enough data
9.0
83
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
81
Not enough data
8.8
81
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.0
57
Not enough data
8.1
56
Not enough data
Feature Not Available
Design
Not enough data
8.4
55
Not enough data
7.6
56
Not enough data
8.0
56
Not enough data
8.2
55
Not enough data
8.2
55
Generative AI
Not enough data
7.7
37
Not enough data
7.6
36
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
495
Not enough data
8.8
487
Not enough data
8.8
486
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
505
Not enough data
8.8
456
Not enough data
8.7
456
Not enough data
8.7
452
Not enough data
8.3
352
Not enough data
8.7
404
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Conversational Platform
Not enough data
8.4
124
Not enough data
8.1
117
Not enough data
8.1
118
Not enough data
8.4
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
115
Generative AI
Not enough data
8.1
70
Not enough data
8.1
69
Customer Support
8.3
6
8.4
21
7.8
6
7.7
20
8.9
6
8.2
19
Automation
8.9
6
8.3
21
8.9
6
8.1
20
8.9
6
8.3
20
Artificial Intelligence
8.9
6
8.0
19
8.9
6
7.8
20
7.8
6
8.2
20
Generative AI
8.5
14
7.7
81
8.6
14
7.4
79
7.6
14
7.2
80
Communication
8.9
169
9.3
747
|
Verified
8.6
182
9.1
751
|
Verified
8.5
124
8.5
540
8.6
122
9.1
648
|
Verified
8.6
96
8.5
482
|
Verified
Internal Use
8.5
130
8.9
717
|
Verified
8.9
152
9.0
615
|
Verified
8.7
113
8.8
608
|
Verified
8.7
135
8.6
583
|
Verified
8.8
143
8.8
566
|
Verified
8.7
165
8.7
593
|
Verified
Generative AI
8.3
5
8.1
54
Self-Service Experience
8.6
161
8.7
89
8.4
153
8.8
81
8.3
118
8.7
26
7.8
136
8.8
87
8.3
152
8.9
88
Self-Service Platform
8.5
148
8.7
90
8.4
171
9.0
94
7.9
141
8.8
88
8.8
173
8.8
90
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
13
7.9(won by 0.2)
26
7.8
13
7.9(won by 0.1)
26
Process
8.7(won by 0.5)
148
8.2
46
9.1(won by 0.6)
177
8.5
48
9.2(won by 0.8)
175
8.4
43
Channels
9.4(won by 0.5)
176
8.9
49
8.8
167
8.9(won by 0.1)
50
9.0
149
9.4(won by 0.4)
51
8.2(won by 0.1)
91
8.1
43
8.3
94
8.6(won by 0.3)
43
Insight
8.4
112
8.5(won by 0.1)
42
8.5(won by 0.2)
144
8.3
46
8.7
115
9.1(won by 0.4)
51
9.0
141
9.2(won by 0.2)
41
Generative AI
9.0
5
5.2
7
9.0
5
Not enough data
Conversational AI - Conversational Commerce Platforms
6.9
6
Not enough data
8.3
6
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
6.4
6
Not enough data
Platform integration - Conversational Commerce Platforms
9.3
5
Not enough data
9.0
5
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
7.2
6
Not enough data
6.4
6
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
42
Not enough data
8.5
42
Not enough data
8.7
42
Not enough data
8.7
42
Automation
Not enough data
8.6
45
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias and Tidio are categorized as Conversational Support, Customer Service Automation, Digital Customer Service Platforms, Conversational Marketing, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Gorgias is categorized as Conversational Commerce Platforms and AI Sales Assistant
Tidio is categorized as AI Agents For Business Operations, AI Customer Support Agents, AI Chatbots, Chatbots, E-Commerce Tools, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.2%
Apparel & Fashion
14.9%
Consumer Goods
11.8%
Food & Beverages
9.9%
Consumer Services
7.1%
Other
35.1%
Retail
8.2%
Marketing and Advertising
7.2%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.8%
Alternatives
Discussions
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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