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Compare Gorgias and Tidio 
Featured Products
At a Glance
Market Segments
Small-Business (81.5% of reviews)
Small-Business (90.7% of reviews)
Entry-Level Pricing
$10.00
Free Per Month
Gorgias
Star Rating
(539)4.6 out of 5
Market Segments
Small-Business (81.5% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansTidio
Star Rating
(1,858)4.6 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in user experience, particularly with its intuitive interface and quick setup process. Users appreciate how straightforward it is to respond to customer queries instantly, enhancing engagement with minimal effort.
- According to verified reviews, Gorgias shines in its ability to streamline customer service workflows. Users highlight the platform's organization, which allows for efficient ticket management and keeps all communications in one place, reducing the need to switch between different tools.
- Users say that Tidio's recent addition of the Lyro AI agent significantly improves customer interactions by automatically creating a knowledge base from the website. This feature allows for accurate responses and seamless transitions between AI and human operators, enhancing overall support quality.
- Reviewers mention that Gorgias offers robust integrations and automation capabilities, making it easy to automate responses and manage various support channels. This functionality is particularly beneficial for teams looking to enhance efficiency and maintain organized communication.
- G2 reviewers highlight Tidio's strong performance in live chat features, with users noting its effectiveness in reducing response times even when offline. The notification system is praised for keeping users informed and responsive to customer needs.
- According to recent feedback, while Gorgias provides a solid overall experience, some users feel that it could improve in areas like ticket resolution speed and customization options. Despite this, its comprehensive dashboard and ticket management features are frequently commended for their effectiveness.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Gorgias
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
8.9
402
9.1
1,305
Ease of Use
9.2
407
9.3
1,323
Ease of Setup
8.8
217
9.2
1,063
Ease of Admin
9.2
206
9.2
949
Quality of Support
9.2
388
9.2
1,138
Has the product been a good partner in doing business?
9.3
201
9.2
899
Product Direction (% positive)
8.9
361
9.2
1,173
Features by Category
Ticket and Case Management
9.0
181
8.5
84
9.1
183
8.4
82
8.9
181
8.5
88
8.5
170
8.6
90
8.3
132
7.9
72
8.7
168
8.6
81
9.0
171
8.2
76
8.8
168
8.4
76
Generative AI
7.4
7
7.2
46
7.4
7
6.9
44
Agentic AI - Help Desk
7.5
6
7.0
15
6.9
6
7.1
15
7.5
6
7.0
15
Communication Channels
8.9
147
8.7
81
9.1
159
8.7
79
8.8
150
9.2
88
8.6
158
8.1
74
8.2
91
7.2
69
Platform
7.3
100
8.8
104
8.5
130
8.9
718
|
Verified
8.9
141
9.0
109
8.7
140
8.7
110
8.2
133
8.2
94
8.3
137
8.8
107
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
8.0
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
101
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
86
Not enough data
8.3
88
Not enough data
9.2
86
Not enough data
8.8
85
Channels
Not enough data
8.2
83
Not enough data
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
82
Not enough data
8.8
82
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.0
57
Not enough data
8.1
56
Not enough data
Feature Not Available
Design
Not enough data
8.4
55
Not enough data
7.6
56
Not enough data
8.0
56
Not enough data
8.2
55
Not enough data
8.2
55
Generative AI
Not enough data
7.7
37
Not enough data
7.6
36
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
497
Not enough data
8.8
487
Not enough data
8.8
487
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
506
Not enough data
8.8
456
Not enough data
8.7
456
Not enough data
8.7
454
Not enough data
8.3
352
Not enough data
8.7
404
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Conversational Platform
Not enough data
8.4
124
Not enough data
8.1
117
Not enough data
8.1
118
Not enough data
8.4
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
115
Generative AI
Not enough data
8.1
70
Not enough data
8.1
69
Customer Support
8.0
5
8.4
21
7.3
5
7.7
20
8.7
5
8.2
19
Automation
8.9
6
8.2
22
8.9
6
8.1
20
8.7
5
8.3
20
Artificial Intelligence
8.9
6
8.0
19
8.7
5
7.8
20
7.3
5
8.2
20
Generative AI
8.5
14
7.8
82
8.6
14
7.4
79
7.6
14
7.2
80
Communication
8.9
169
9.3
750
|
Verified
8.6
182
9.1
753
|
Verified
8.5
124
8.5
541
8.6
122
9.1
649
|
Verified
8.6
96
8.5
483
|
Verified
Internal Use
8.5
130
8.9
718
|
Verified
8.9
152
9.0
616
|
Verified
8.7
113
8.8
611
|
Verified
8.7
135
8.6
584
|
Verified
8.8
143
8.8
568
|
Verified
8.7
165
8.7
594
|
Verified
Generative AI
8.3
5
8.1
54
Self-Service Experience
8.6
161
8.8
91
8.4
153
8.8
82
8.3
118
8.6
27
7.8
136
8.8
88
8.3
152
8.9
89
Self-Service Platform
8.5
148
8.7
91
8.4
171
9.0
95
7.9
141
8.8
89
8.8
173
8.8
91
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
13
7.9(won by 0.2)
26
7.8
13
7.9(won by 0.1)
26
Process
8.7(won by 0.5)
148
8.2
47
9.1(won by 0.5)
177
8.6
49
9.2(won by 0.8)
175
8.4
44
Channels
9.4(won by 0.5)
176
8.9
50
8.8
167
8.9(won by 0.1)
51
9.0
149
9.4(won by 0.4)
52
8.2(won by 0.1)
91
8.1
44
8.3
94
8.6(won by 0.3)
44
Insight
8.4
112
8.5(won by 0.1)
43
8.5(won by 0.1)
144
8.4
47
8.7
115
9.1(won by 0.4)
52
9.0
141
9.2(won by 0.2)
42
Generative AI
9.0
5
5.2
7
9.0
5
Not enough data
Conversational AI - Conversational Commerce Platforms
6.3
5
Not enough data
8.0
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
6.1
6
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
6.7
5
Not enough data
5.7
5
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.6
45
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.5
42
Not enough data
8.7
42
Not enough data
8.6
44
Automation
Not enough data
8.6
47
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias and Tidio are categorized as Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Conversational Marketing, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
Gorgias is categorized as AI Sales Assistant and Conversational Commerce Platforms
Tidio is categorized as AI Agents For Business Operations, AI Chatbots, Chatbots, E-Commerce Tools, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.3%
Apparel & Fashion
14.9%
Consumer Goods
11.8%
Food & Beverages
10.1%
Consumer Services
7.0%
Other
34.9%
Retail
8.2%
Marketing and Advertising
7.2%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.9%
Alternatives
Discussions
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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