Compare SOCi and Zendesk for Customer Service 
At a Glance
Market Segments
Small-Business (53.1% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
Contact Us
$19.00 1 user per month billed annually
SOCi
Star Rating
(4,019)4.5 out of 5
Market Segments
Small-Business (53.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,799)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a streamlined experience for managing customer queries, with users highlighting its ability to consolidate all tickets and emails in one place, making it easier to respond quickly and efficiently.
- Users say that SOCi shines in social media management, particularly for scheduling posts across multiple platforms. Reviewers appreciate the ease of access and the ability to bulk respond to guests, which enhances their efficiency in managing online interactions.
- According to verified reviews, Zendesk for Customer Service is praised for its intuitive user interface, described as "cool" and "minimalist," which contributes to a positive user experience during daily operations.
- Reviewers mention that while SOCi offers strong features for managing listings and reviews, some users feel it may not be as robust in customer support functionalities compared to Zendesk, which is specifically designed for that purpose.
- G2 reviewers highlight that Zendesk's generative AI capabilities are a favorite among users, as it helps create multi-level responses based on customer inquiries, enhancing the overall support experience.
- Users express that while both platforms have their strengths, Zendesk for Customer Service generally receives higher satisfaction ratings, particularly in areas related to customer support and ticket management, making it a preferred choice for businesses focused on enhancing customer interactions.
Pricing
Entry-Level Pricing
SOCi
Genius Local Search Agent
Contact Us
The agent drives local SEO and AI search visibility by analyzing customer search trends, optimizing listings, and publishing Google Posts.
- Listings Management
- AI Listings Optimization
- Google Search Rankings
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
SOCi
No trial information availableZendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.9
3,270
8.6
5,176
Ease of Use
8.7
3,458
8.6
5,283
Ease of Setup
8.8
2,180
8.0
3,245
Ease of Admin
8.9
1,394
8.2
3,111
Quality of Support
8.8
2,699
8.4
4,911
Has the product been a good partner in doing business?
9.0
1,382
8.4
3,034
Product Direction (% positive)
8.8
3,270
8.0
4,831
Features by Category
Ticket and Case Management
Not enough data
8.8
2579
|
Verified
Not enough data
8.7
2606
|
Verified
Not enough data
8.5
2535
|
Verified
Not enough data
8.4
2368
|
Verified
Not enough data
8.2
1931
|
Verified
Not enough data
8.4
2407
|
Verified
Not enough data
8.6
2408
|
Verified
Not enough data
8.3
1863
|
Verified
Generative AI
Not enough data
7.6
386
Not enough data
7.6
384
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
243
Not enough data
8.0
245
Communication Channels
Not enough data
8.5
2066
|
Verified
Not enough data
8.8
2329
|
Verified
Not enough data
8.4
1744
|
Verified
Not enough data
8.0
1434
|
Verified
Not enough data
8.0
1322
|
Verified
Platform
Not enough data
7.8
1389
|
Verified
Not enough data
8.0
1780
|
Verified
Not enough data
8.3
1955
|
Verified
Not enough data
8.2
1764
|
Verified
Not enough data
7.9
2366
|
Verified
Not enough data
8.0
2417
|
Verified
Social Analytics
7.8(won by default)
767
Not enough data
8.2(won by default)
809
Not enough data
8.6(won by default)
829
Not enough data
7.9(won by default)
727
Not enough data
Feature Not Available
Not enough data
7.9(won by default)
729
Not enough data
8.2(won by default)
729
Not enough data
Reports & Dashboards
8.2(won by default)
787
Not enough data
8.3(won by default)
787
Not enough data
8.5(won by default)
789
Not enough data
Feature Not Available
Not enough data
Agentic AI - Social Media Analytics
7.8(won by default)
199
Not enough data
7.8(won by default)
197
Not enough data
7.8(won by default)
194
Not enough data
7.7(won by default)
196
Not enough data
7.8(won by default)
195
Not enough data
Business Tools
8.1
158
Not enough data
Feature Not Available
Not enough data
7.6
148
Not enough data
7.9
162
Not enough data
8.0
161
Not enough data
Customer Tools
8.5
171
Not enough data
8.3
162
Not enough data
8.0
161
Not enough data
8.1
158
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.5
50
Not enough data
7.4
50
Not enough data
7.6
49
Not enough data
7.5
48
Not enough data
7.7
47
Not enough data
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Listing Management
8.2
634
Not enough data
8.3
624
Not enough data
8.1
619
Not enough data
8.4
642
Not enough data
Performance
8.5
658
Not enough data
8.5
668
Not enough data
Local Search Optimization
8.2
410
Not enough data
8.4
425
Not enough data
8.5
436
Not enough data
8.6
424
Not enough data
8.7
437
Not enough data
8.5
441
Not enough data
Content & Collaboration
8.9
1577
Not enough data
8.5
1540
Not enough data
8.3
1404
Not enough data
8.3
1423
Not enough data
8.6
1470
Not enough data
8.4
1472
Not enough data
Social Management
8.6
1731
Not enough data
9.0
1801
Not enough data
8.3
1627
Not enough data
8.6
1720
Not enough data
8.1
1529
Not enough data
8.4
1518
Not enough data
Feature Not Available
Not enough data
Agentic AI - Social Media Management
7.9
376
Not enough data
7.9
374
Not enough data
8.1
374
Not enough data
8.0
373
Not enough data
8.0
374
Not enough data
7.9
374
Not enough data
8.0
374
Not enough data
Platform Interoperability
Feature Not Available
Not enough data
Agentic AI - Social Media Advertising
8.1
227
Not enough data
8.1
230
Not enough data
8.2
230
Not enough data
8.1
230
Not enough data
8.1
229
Not enough data
8.2
231
Not enough data
Social Functionality
8.8
1250
Not enough data
Campaign Management
8.7
1193
Not enough data
8.5
697
Not enough data
8.5
1190
Not enough data
8.3
1145
Not enough data
8.5
1149
Not enough data
Feature Not Available
Not enough data
8.5
1101
Not enough data
Feature Not Available
Not enough data
8.3
1076
Not enough data
8.5
1123
Not enough data
8.4
1081
Not enough data
8.1
1056
Not enough data
8.3
1059
Not enough data
Targeting
8.4
1163
Not enough data
Feature Not Available
Not enough data
8.3
1090
Not enough data
8.3
1104
Not enough data
Platform
8.3
1081
Not enough data
8.4
1114
Not enough data
8.7
1157
Not enough data
8.8
1176
Not enough data
8.6
1088
Not enough data
8.6
1137
Not enough data
8.7
1123
Not enough data
Feature Not Available
Not enough data
8.4
685
Not enough data
Responses
8.1
38
8.2
62
8.3
44
8.6
69
8.1
35
8.2
68
Automation - AI Agents
8.0
33
7.4
25
8.4
39
7.7
25
Feature Not Available
7.5
25
Feature Not Available
7.5
25
8.5
46
7.8
25
Platform
8.3
35
8.2
67
8.2
36
8.2
65
8.2
33
8.4
62
Autonomy - AI Agents
8.2
32
7.8
24
8.4
35
7.4
25
8.6
35
7.4
26
8.2
34
7.5
26
Generative AI
8.4
45
7.6
31
8.6
34
8.1
30
Responses
8.2
89
8.1
466
Feature Not Available
8.1
464
8.2
80
8.3
447
8.6
83
8.1
446
Feature Not Available
8.1
355
Platform
8.0
77
8.6
470
8.3
81
8.3
469
8.3
82
8.3
463
8.4
81
8.2
465
Feature Not Available
Feature Not Available
8.3
75
Feature Not Available
8.3
86
8.4
454
Generative AI
8.4
66
8.1
112
8.2
66
8.2
111
Survey Management
8.6
185
Not enough data
8.6
186
Not enough data
8.7
185
Not enough data
8.6
183
Not enough data
Survey Customization
8.6
179
Not enough data
8.8
179
Not enough data
8.7
140
Not enough data
Feature Not Available
Not enough data
Survey Insights
8.9
181
Not enough data
8.6
179
Not enough data
8.7
181
Not enough data
8.7
182
Not enough data
Agentic AI - Survey
8.7
60
Not enough data
8.6
60
Not enough data
8.7
62
Not enough data
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
757
Not enough data
8.4
714
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
102
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
Not enough data
8.6
948
|
Verified
Not enough data
8.4
963
|
Verified
Not enough data
8.1
719
Not enough data
8.5
735
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1780
|
Verified
Not enough data
8.5
847
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
826
|
Verified
Not enough data
8.3
846
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.5
78
Not enough data
7.5
79
Process
Not enough data
8.4
564
Not enough data
9.1
744
Not enough data
8.8
693
Channels
Not enough data
9.0
743
Not enough data
8.4
587
Not enough data
8.7
566
Not enough data
8.2
487
Not enough data
8.3
422
Insight
Not enough data
8.1
540
Not enough data
8.3
648
Not enough data
8.5
563
Not enough data
8.7
667
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Content Generation - AI Content Creation Platforms
8.5
54
Not enough data
8.6
52
Not enough data
8.8
60
Not enough data
Management - AI Content Creation Platforms
8.6
53
Not enough data
8.7
50
Not enough data
8.4
49
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
8.6
995
|
Verified
Not enough data
8.3
954
|
Verified
Not enough data
8.5
979
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.3
937
|
Verified
Not enough data
8.9
1046
|
Verified
Not enough data
Media Monitoring
8.9
1031
|
Verified
Not enough data
8.9
1051
Not enough data
8.6
962
|
Verified
Not enough data
In-House Management
8.0
577
Not enough data
8.2
919
|
Verified
Not enough data
Generative AI
8.1
760
Not enough data
Agentic AI - Online Reputation Management
7.8
210
Not enough data
7.8
209
Not enough data
8.0
212
Not enough data
7.8
212
Not enough data
7.9
213
Not enough data
7.9
212
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.1
35
8.4
72
8.0
35
8.1
71
8.0
35
8.2
70
8.1
35
8.3
70
7.7
35
8.3
69
Customer Interaction Automation - AI Customer Support Agents
8.1
35
8.2
70
8.1
36
8.4
71
8.0
35
8.3
71
8.0
35
8.5
70
Automation
8.1
35
8.7
73
8.0
35
8.6
71
8.1
35
7.9
69
Autonomy
7.9
35
8.1
69
8.0
35
8.4
68
8.2
36
8.4
70
8.3
36
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SOCi and Zendesk for Customer Service are categorized as AI Agents For Business Operations, Chatbots, and AI Customer Support Agents
Unique Categories
Zendesk for Customer Service is categorized as Help Desk, Customer Service Automation, Conversational Support, Workforce Management, Live Chat, Complaint Management, Customer Self-Service, Conversational Commerce Platforms, Digital Customer Service Platforms, Social Customer Service, Proactive Notification, and Shared Inbox
Reviews
Reviewers' Company Size
SOCi
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
22.8%
Health, Wellness and Fitness
6.8%
Marketing and Advertising
6.7%
Retail
5.6%
Leisure, Travel & Tourism
5.0%
Other
53.0%
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Discussions
I need step by step quidance
3 Comments
CD
Within the SOCi dashboard is SOCi University. They have a plethora of knowledge-based articles and videos to guide you through all dashboard functions.Read more
What type of integrations are available with SOCi?
1 Comment
NA
Hi Ashley, your Customer Success Manager will be happy to discuss these options with you via phone. SOCi has many integration methods for agencies that would...Read more
When will we be able to post more than 4 pictures at a time on Instagram and google account?
1 Comment
AC
Hi Fei,
Apologies for the delay on responding here. Earlier this year, the Instagram API was opened up so 3rd party applications can post multiple images...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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