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Compare Slack and Twilio 
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At a Glance
Market Segments
Small-Business (41.1% of reviews)
Small-Business (50.9% of reviews)
Entry-Level Pricing
$0.00
No pricing available
Slack
Star Rating
(37,488)4.5 out of 5
Market Segments
Small-Business (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansTwilio
Star Rating
(498)4.2 out of 5
Market Segments
Small-Business (50.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TwilioSlack vs Twilio
When assessing the two solutions, reviewers found Slack easier to use, set up, and administer. Reviewers also preferred doing business with Slack overall.
- Reviewers felt that Slack meets the needs of their business better than Twilio.
- When comparing quality of ongoing product support, reviewers felt that Slack is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Slack over Twilio.
Pricing
Entry-Level Pricing
Slack
Free
$0.00
For teams wanting to try out Slack for an unlimited period of time
- Searchable message archives, up to 10k of your team’s most recent messages
- 10 apps or service integrations
- Native apps for iOS, Android, Mac & Windows Desktop
Twilio
No pricing availableFree Trial
Slack
Free Trial is available
Twilio
Free Trial is available
Ratings
Meets Requirements
9.2
30,753
8.8
363
Ease of Use
9.1
31,562
8.2
368
Ease of Setup
9.1
7,975
7.7
207
Ease of Admin
8.9
4,964
7.9
195
Quality of Support
8.8
21,334
7.8
329
Has the product been a good partner in doing business?
9.0
4,443
8.1
186
Product Direction (% positive)
8.7
30,067
8.3
353
Features by Category
Business Instant Messaging
9.1
13797
Not enough data
9.0
14307
Not enough data
8.6
13660
Not enough data
Business Instant Messaging
8.5
10138
Not enough data
8.1
9484
Not enough data
Business Instant Messaging
9.1
13570
Not enough data
9.2
13221
Not enough data
9.0
11679
Not enough data
Generative AI - Business Instant Messaging
7.5
1469
Not enough data
AI - Business Instant Messaging
7.5
1458
Not enough data
7.9
1462
Not enough data
7.4
1442
Not enough data
7.4
1444
Not enough data
Agentic AI - Business Instant Messaging
7.6
865
Not enough data
7.6
859
Not enough data
Setup
9.0
655
Not enough data
8.9
647
Not enough data
8.6
635
Not enough data
8.9
650
Not enough data
Management
9.0
643
Not enough data
8.6
630
Not enough data
8.9
637
Not enough data
Generative AI
7.7
549
Not enough data
Agentic AI - Workflow Management
7.6
268
Not enough data
7.9
264
Not enough data
8.0
271
Not enough data
7.8
269
Not enough data
7.9
268
Not enough data
7.8
268
Not enough data
8.0
268
Not enough data
Account Options
9.1
267
Not enough data
8.3
266
Not enough data
8.6
258
Not enough data
8.6
262
Not enough data
8.9
266
Not enough data
8.8
263
Not enough data
Q&A Tools
9.0
266
Not enough data
9.0
264
Not enough data
9.1
268
Not enough data
8.6
258
Not enough data
9.0
263
Not enough data
8.8
259
Not enough data
8.5
255
Not enough data
8.8
256
Not enough data
8.4
254
Not enough data
Knowledge Pages
8.4
322
Not enough data
8.3
326
Not enough data
8.0
315
Not enough data
8.0
312
Not enough data
7.9
309
Not enough data
8.3
310
Not enough data
Knowledge Dissemination
8.2
304
Not enough data
8.7
309
Not enough data
8.9
310
Not enough data
8.9
310
Not enough data
8.3
307
Not enough data
8.2
301
Not enough data
8.6
309
Not enough data
8.6
301
Not enough data
8.6
299
Not enough data
Agentic AI - Knowledge Base
7.8
182
Not enough data
7.8
183
Not enough data
7.7
181
Not enough data
Login Options
9.0
735
Not enough data
8.4
717
Not enough data
Productivity
8.0
700
Not enough data
8.2
704
Not enough data
8.5
709
Not enough data
7.8
687
Not enough data
7.9
684
Not enough data
Customization
8.5
697
Not enough data
9.0
709
Not enough data
8.6
688
Not enough data
Agentic AI - Unified Workspaces
7.4
385
Not enough data
7.5
383
Not enough data
Compatibility
8.9
80
Not enough data
8.9
83
Not enough data
8.8
78
Not enough data
Agentic AI - Enterprise Search Software
8.2
49
Not enough data
8.1
46
Not enough data
8.7
47
Not enough data
8.3
47
Not enough data
8.3
47
Not enough data
8.4
45
Not enough data
Search Queries
8.6
79
Not enough data
9.0
78
Not enough data
8.6
78
Not enough data
8.9
79
Not enough data
8.8
76
Not enough data
AI powered search - Enterprise Search Software
8.5
13
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Functionality
8.8
78
Not enough data
8.9
77
Not enough data
9.0
80
Not enough data
Compatibility - Enterprise Search Software
8.9
15
Not enough data
8.7
13
Not enough data
8.9
14
Not enough data
Functionality - Enterprise Search Software
8.8
14
Not enough data
9.1
13
Not enough data
9.0
14
Not enough data
Search Queries - Enterprise Search Software
8.8
13
Not enough data
8.6
13
Not enough data
8.3
14
Not enough data
8.9
14
Not enough data
Automation
8.8
1142
Not enough data
8.8
1127
Not enough data
8.5
1104
Not enough data
Administration
8.8
1123
Not enough data
8.6
1092
Not enough data
9.4
1133
Not enough data
Project management
8.7
1109
Not enough data
8.5
1085
Not enough data
8.5
1096
Not enough data
8.5
1091
Not enough data
8.5
1084
Not enough data
8.3
1061
Not enough data
8.2
1079
Not enough data
Workload
8.3
1050
Not enough data
8.8
1074
Not enough data
8.6
1052
Not enough data
8.4
1043
Not enough data
Communication & Collaboration
9.2
1107
Not enough data
9.0
1086
Not enough data
9.3
1098
Not enough data
Cost Management
8.0
1034
Not enough data
8.1
1034
Not enough data
8.1
1030
Not enough data
Integration
8.6
1045
Not enough data
8.4
1035
Not enough data
8.4
1022
Not enough data
Generative AI
7.5
983
Not enough data
7.6
980
Not enough data
Agentic AI - Work Management
7.6
486
Not enough data
7.7
483
Not enough data
8.0
483
Not enough data
7.7
484
Not enough data
Communication
9.4
1072
Not enough data
9.3
1059
Not enough data
8.8
1011
Not enough data
8.9
1004
Not enough data
9.1
1006
Not enough data
Content & Documents
9.1
1031
Not enough data
8.9
1010
Not enough data
8.7
1017
Not enough data
8.1
973
Not enough data
Controls
8.3
962
Not enough data
8.1
959
Not enough data
8.6
965
Not enough data
8.4
965
Not enough data
8.2
946
Not enough data
Project Management
8.4
959
Not enough data
8.3
948
Not enough data
8.5
952
Not enough data
8.6
950
Not enough data
Remote Collaboration
9.0
965
Not enough data
8.7
943
Not enough data
8.9
961
Not enough data
7.8
936
Not enough data
Generative AI
7.2
897
Not enough data
7.3
896
Not enough data
Agentic AI - Project Collaboration
7.4
415
Not enough data
7.6
417
Not enough data
Functionality
Not enough data
8.0
107
|
Verified
Not enough data
8.3
105
|
Verified
Not enough data
8.3
104
|
Verified
Support
Not enough data
7.6
105
|
Verified
Not enough data
Feature Not Available
Not enough data
7.1
104
|
Verified
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Basic Communication - Cloud PBX
Not enough data
4.7
5
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Advanced Features - Cloud PBX
Not enough data
4.7
5
Not enough data
4.3
5
Not enough data
3.7
5
Not enough data
5.0
5
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Audio Conferencing
7.3
264
Not enough data
7.5
264
Not enough data
Action Item Detection - AI Note-taking Software
8.3
8
Not enough data
8.8
8
Not enough data
Automatic Transcription - AI Note-taking Software
9.1
9
Not enough data
Collaboration & Sharing - AI Note-taking Software
9.0
8
Not enough data
Language & Accent Support - AI Note-taking Software
8.9
9
Not enough data
Multi-Platform Integration - AI Note-taking Software
8.7
9
Not enough data
Privacy & Security Controls - AI Note-taking Software
8.5
10
Not enough data
Searchable Note Archives - AI Note-taking Software
8.1
8
Not enough data
Speaker Identification - AI Note-taking Software
8.7
9
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Slack and Twilio share no categories
Unique Categories
Twilio is categorized as Communication Platform as a Service (CPaaS), Video Platform as a Service (VPaaS), Cloud PBX Platforms, WhatsApp Marketing, and RCS Business Messaging
Reviews
Reviewers' Company Size
Slack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
15.3%
Information Technology and Services
13.0%
Marketing and Advertising
8.5%
Internet
4.7%
Education Management
3.3%
Other
55.0%
Computer Software
17.7%
Information Technology and Services
11.1%
Marketing and Advertising
6.8%
Internet
5.0%
Health, Wellness and Fitness
4.7%
Other
54.7%
Discussions
How do I delete a channel in slack?
47 Comments
CH
Since this has already been answered, my $0.02 is that you should always archive channels rather than delete them for posterity and/or auditing purposes.Read more
What does slack software do?
28 Comments
RR
Slack is messaging and communication platform which allow an individual for video and audio calls and many more.Read more
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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