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Compare Sinch and Wati 
At a Glance
Market Segments
Small-Business (38.7% of reviews)
Small-Business (78.1% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Sinch
Star Rating
(33)3.9 out of 5
Market Segments
Small-Business (38.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SinchWati
Star Rating
(458)4.6 out of 5
Market Segments
Small-Business (78.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Wati excels in user experience, with many praising its simple interface that makes customer communications faster and more efficient. In contrast, while Sinch is noted for its versatility in supporting various messaging services, users have mentioned that it can be less intuitive, which may hinder quick adoption.
- Users say that Wati's setup process is straightforward and well-guided, making it easy for businesses to get started. On the other hand, Sinch has received feedback indicating that its setup can be more challenging, which may lead to delays in implementation for some users.
- Reviewers mention that Wati provides excellent customer support, with many users highlighting the responsiveness and helpfulness of the support team. In comparison, while Sinch's support is described as helpful, it does not consistently match the level of satisfaction reported by Wati users.
- According to verified reviews, Wati has a significantly higher overall satisfaction score, reflecting its strong market presence and user approval. Sinch, while appreciated for its messaging capabilities, has a lower score, indicating that it may not meet user expectations as effectively.
- G2 reviewers highlight that Wati's ability to manage chats and provide better customer support through WhatsApp is a standout feature, making it a preferred choice for businesses focused on customer engagement. Sinch, while versatile, may not offer the same level of targeted functionality for WhatsApp communications.
- Users report that Wati's community support and documentation are robust, contributing to a smoother user experience. In contrast, Sinch's community support is perceived as lacking, which could pose challenges for users seeking assistance or best practices.
Pricing
Entry-Level Pricing
Sinch
No pricing availableWati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
Free Trial
Sinch
Free Trial is available
Wati
Free Trial is available
Ratings
Meets Requirements
7.6
23
8.9
354
Ease of Use
7.7
25
9.2
363
Ease of Setup
6.7
20
9.0
325
Ease of Admin
6.7
16
9.1
272
Quality of Support
6.9
25
8.6
346
Has the product been a good partner in doing business?
6.8
17
9.1
268
Product Direction (% positive)
7.2
21
9.3
334
Features by Category
Channels
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
8.7
154
Not enough data
7.9
153
Not enough data
8.6
165
Not enough data
8.4
153
Not enough data
8.7
155
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
7.1
11
8.8
131
7.6
11
8.6
118
6.7
10
8.5
114
Support
6.7
11
8.6
120
5.0
10
8.3
115
6.2
11
8.6
128
Responses
Not enough data
8.6
173
Not enough data
8.8
168
Not enough data
8.7
165
Not enough data
8.6
160
Not enough data
8.5
154
Platform
Not enough data
8.7
163
Not enough data
8.8
142
Not enough data
8.4
160
Not enough data
8.0
160
Not enough data
Feature Not Available
Not enough data
8.7
150
Not enough data
8.6
151
Generative AI
Not enough data
7.3
96
Not enough data
Feature Not Available
Messaging Channels
Not enough data
7.4
44
Not enough data
Feature Not Available
Not enough data
7.1
46
Not enough data
9.1
66
Administration
Not enough data
9.2
66
Not enough data
9.0
63
Not enough data
8.4
59
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.3(won by default)
55
Not enough data
8.6(won by default)
57
Not enough data
8.5(won by default)
54
Channels
Not enough data
Feature Not Available
Not enough data
8.4(won by default)
56
Not enough data
8.6(won by default)
59
Not enough data
7.7(won by default)
50
Not enough data
8.5(won by default)
51
Insight
Not enough data
8.0(won by default)
49
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Phone Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Features - Phone Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Phone Verification
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
90
Not enough data
9.4
91
Not enough data
9.2
88
Not enough data
9.0
86
Not enough data
9.1
86
Not enough data
9.2
89
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
8.9
83
Not enough data
9.1
83
Not enough data
8.6
78
Not enough data
8.8
80
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sinch and Wati are categorized as Communication Platform as a Service (CPaaS)
Unique Categories
Sinch is categorized as Phone Verification, SAP Store, RCS Business Messaging, and Conversational Commerce Platforms
Wati is categorized as Chatbots, Proactive Notification, Customer Communications Management, Social Customer Service, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Sinch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.4%
Telecommunications
16.1%
Information Technology and Services
16.1%
Retail
6.5%
Non-Profit Organization Management
6.5%
Other
35.5%
Education Management
10.1%
Information Technology and Services
7.2%
Retail
6.5%
Marketing and Advertising
6.0%
Health, Wellness and Fitness
6.0%
Other
64.1%
Discussions
Sinch has no discussions with answers
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
Can we know from which website we recieved the chat on whatsapp
1 Comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
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