Compare Salesforce Service Cloud Software and Workvivo 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Enterprise (57.7% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
$ per user, per month (billed annually)
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,224)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansWorkvivo
Star Rating
(2,623)4.8 out of 5
Market Segments
Enterprise (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
$ per user, per month (billed annually)
Learn more about WorkvivoAgentforce Service (formerly Salesforce Service Cloud) vs Workvivo
When assessing the two solutions, reviewers found Workvivo easier to use, set up, and administer. Reviewers also preferred doing business with Workvivo overall.
- Reviewers felt that Workvivo meets the needs of their business better than Agentforce Service (formerly Salesforce Service Cloud).
- When comparing quality of ongoing product support, reviewers felt that Workvivo is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Workvivo over Agentforce Service (formerly Salesforce Service Cloud).
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Workvivo
Workvivo Subscription
$
per user, per month (billed annually)
Contact us to request a quote
- Activity Feed
- Goals and Values
- Recognition
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Workvivo
No trial information availableRatings
Meets Requirements
8.6
2,797
9.4
2,300
Ease of Use
8.4
5,383
9.5
2,324
Ease of Setup
7.9
4,139
9.5
1,211
Ease of Admin
8.2
1,536
9.5
280
Quality of Support
8.3
2,573
9.5
2,167
Has the product been a good partner in doing business?
8.7
1,517
9.7
277
Product Direction (% positive)
8.3
2,753
9.8
2,297
Features by Category
Ticket and Case Management
8.5
1212
|
Verified
Not enough data
8.4
1208
|
Verified
Not enough data
8.3
1249
|
Verified
Not enough data
8.3
1161
|
Verified
Not enough data
8.1
985
Not enough data
7.9
1171
|
Verified
Not enough data
8.3
1153
|
Verified
Not enough data
8.5
1047
|
Verified
Not enough data
Generative AI
7.7
180
Not enough data
7.6
178
Not enough data
Agentic AI - Help Desk
8.3
58
Not enough data
8.4
57
Not enough data
8.2
60
Not enough data
Communication Channels
8.4
1024
|
Verified
Not enough data
8.6
1210
|
Verified
Not enough data
8.1
852
Not enough data
8.0
810
|
Verified
Not enough data
8.1
769
Not enough data
Platform
7.8
555
|
Verified
Not enough data
8.3
819
|
Verified
Not enough data
8.6
694
|
Verified
Not enough data
8.3
620
|
Verified
Not enough data
8.2
1150
|
Verified
Not enough data
8.2
1167
|
Verified
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
229
Not enough data
8.8
228
Not enough data
8.7
225
Not enough data
Knowledge Management
8.8
220
Not enough data
8.6
212
Not enough data
8.5
210
Not enough data
Compliance
8.7
228
Not enough data
8.7
225
Not enough data
8.6
225
Not enough data
8.6
222
Not enough data
Customer Support
8.1
211
Not enough data
8.2
204
Not enough data
8.0
193
Not enough data
Data Security
8.6
217
Not enough data
8.7
218
Not enough data
9.0
219
Not enough data
9.1
219
Not enough data
Administration
8.6
210
Not enough data
8.9
211
Not enough data
8.9
215
Not enough data
Generative AI
7.5
149
Not enough data
Channels
8.5
122
Not enough data
8.3
119
Not enough data
7.6
118
Not enough data
Design
8.4
116
Not enough data
8.0
116
Not enough data
8.3
119
Not enough data
8.4
119
Not enough data
8.5
115
Not enough data
Generative AI
7.5
112
Not enough data
7.6
111
Not enough data
Usability
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Not enough data
Reporting
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Not enough data
Generative AI
7.6
179
Not enough data
7.6
180
Not enough data
Quality Assurance
8.8
70
Not enough data
8.7
67
Not enough data
8.7
69
Not enough data
Engagement
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
Performance
8.7
69
Not enough data
8.8
68
Not enough data
Generative AI
7.7
59
Not enough data
8.0
60
Not enough data
Channels
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Not enough data
Generative AI
7.0
217
Not enough data
Functions
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Not enough data
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Not enough data
Information Distribution
Not enough data
9.4
1705
Not enough data
9.3
1519
Not enough data
9.3
1689
Not enough data
9.3
1655
Not enough data
9.3
1618
Employee Engagement
Not enough data
9.4
1678
Not enough data
9.2
1624
Not enough data
9.4
1681
Not enough data
9.2
1587
Not enough data
9.3
1593
Not enough data
9.2
771
Not enough data
9.1
769
Not enough data
8.9
772
User Experience & Accessibility - Employee Communications
Not enough data
9.0
754
Not enough data
9.2
759
Not enough data
9.1
758
Not enough data
9.1
758
Content Distribution - Employee Communications
Not enough data
9.2
767
Not enough data
9.1
752
Not enough data
9.1
753
Additional Features - Employee Communications
Not enough data
9.0
754
Not enough data
9.0
755
Not enough data
9.0
752
Agentic AI - Employee Communications
Not enough data
8.7
267
Not enough data
8.9
268
Platform Basics
Not enough data
9.4
949
Not enough data
9.4
974
Not enough data
9.5
966
Platform Content
Not enough data
9.4
938
Not enough data
9.3
951
Not enough data
9.4
956
Platform Additional Functionality
Not enough data
9.3
924
Not enough data
9.4
938
Not enough data
Feature Not Available
Not enough data
9.6
959
Not enough data
9.4
932
Workforce Management
7.9
57
Not enough data
7.9
57
Not enough data
7.4
56
Not enough data
7.8
56
Not enough data
7.6
56
Not enough data
Administration
8.2
57
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
7.6
55
Not enough data
7.7
55
Not enough data
Conversational Platform
8.5
103
Not enough data
8.7
101
Not enough data
8.1
100
Not enough data
8.2
104
Not enough data
Support Automation
8.1
102
Not enough data
8.1
100
Not enough data
8.1
101
Not enough data
8.0
98
Not enough data
Generative AI
7.4
96
Not enough data
7.5
95
Not enough data
Customer Support
8.3
144
Not enough data
7.9
139
Not enough data
8.2
139
Not enough data
Automation
8.2
143
Not enough data
8.2
143
Not enough data
8.1
143
Not enough data
Artificial Intelligence
7.6
138
Not enough data
7.7
137
Not enough data
7.4
134
Not enough data
Generative AI
7.8
108
Not enough data
7.7
107
Not enough data
7.7
108
Not enough data
Communication
8.5
310
|
Verified
Not enough data
8.6
329
|
Verified
Not enough data
8.4
275
|
Verified
Not enough data
8.5
277
|
Verified
Not enough data
7.8
160
Not enough data
Internal Use
8.3
819
|
Verified
Not enough data
8.3
296
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.4
318
|
Verified
Not enough data
8.5
289
|
Verified
Not enough data
8.7
323
|
Verified
Not enough data
Generative AI
7.3
127
Not enough data
Self-Service Experience
8.6
593
Not enough data
8.3
579
Not enough data
8.3
528
Not enough data
8.0
214
Not enough data
8.4
224
Not enough data
Self-Service Platform
8.4
223
Not enough data
8.6
229
Not enough data
7.6
199
Not enough data
8.5
215
Not enough data
Agentic AI - Customer Self-Service
8.6
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
Generative AI
7.9(won by default)
54
Not enough data
8.0(won by default)
54
Not enough data
Process
8.6(won by default)
244
Not enough data
8.6(won by default)
264
Not enough data
8.3(won by default)
225
Not enough data
Channels
8.8(won by default)
273
Not enough data
8.4(won by default)
248
Not enough data
8.5(won by default)
231
Not enough data
8.6(won by default)
232
Not enough data
8.6(won by default)
214
Not enough data
Insight
8.6(won by default)
230
Not enough data
8.8(won by default)
265
Not enough data
8.5(won by default)
204
Not enough data
8.7(won by default)
252
Not enough data
Generative AI
8.0
80
Not enough data
7.9
81
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Community Features - Enterprise Social Networking (ESN)
Not enough data
9.3
184
Not enough data
9.4
188
Not enough data
9.4
187
Not enough data
9.4
186
Admin & Reporting Features - Enterprise Social Networking (ESN)
Not enough data
9.2
184
Not enough data
9.4
181
Not enough data
9.4
186
Not enough data
9.2
184
Not enough data
9.4
185
Agentic AI - Enterprise Social Networking (ESN)
Not enough data
8.5
35
Not enough data
Feature Not Available
Not enough data
8.7
35
Not enough data
8.6
35
Administrative Tasks - Frontline Worker Communication Platforms
Not enough data
9.2
112
Not enough data
9.3
111
Not enough data
9.4
111
Not enough data
9.5
111
Not enough data
9.5
109
Not enough data
9.4
113
Communication Features - Frontline Worker Communication Platforms
Not enough data
9.2
111
Not enough data
9.2
112
Not enough data
9.5
113
Not enough data
9.3
110
Operations - Frontline Worker Communication Platforms
Not enough data
9.2
110
Not enough data
9.2
111
Not enough data
Feature Not Available
Not enough data
9.1
111
Agentic AI - Frontline Worker Communication Platforms
Not enough data
8.5
17
Not enough data
9.1
16
Not enough data
8.5
17
Not enough data
8.8
17
Not enough data
8.4
17
Core Features - Employee Experience Software
Not enough data
9.2
501
Not enough data
9.4
511
People Analytics - Employee Experience Software
Not enough data
9.1
509
Not enough data
9.2
503
Advanced Features - Employee Experience Software
Not enough data
9.3
503
Not enough data
9.2
503
Not enough data
9.2
500
Employee Improvement - Employee Experience Software
Not enough data
9.3
499
Not enough data
9.3
501
Not enough data
9.3
504
Agentic AI - Employee Intranet
Not enough data
8.5
49
Not enough data
8.8
50
Platform Basics
Not enough data
9.3
1447
Not enough data
9.3
1465
Not enough data
9.3
1427
Platform Content
Not enough data
9.4
1468
Not enough data
9.3
1455
Not enough data
9.4
1447
Not enough data
9.2
1404
Platform Additional Functionality
Not enough data
9.4
1449
Not enough data
9.4
1447
Not enough data
9.5
1491
Not enough data
9.4
1476
Platform
Not enough data
9.3
1386
Not enough data
9.2
1330
Not enough data
9.3
1331
Not enough data
9.4
1370
Not enough data
9.5
1381
Not enough data
9.4
1370
Not enough data
9.2
1350
Not enough data
9.3
1375
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Workvivo share no categories
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Live Chat, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, Customer Self-Service, and Customer Service Automation
Workvivo is categorized as Frontline Worker Communication Platforms, Employee Engagement, Employee Experience, Employee Communications, Employee Intranet, Enterprise Social Networking (ESN), and Employee Recognition
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Workvivo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.8%
Consumer Services
20.2%
Information Technology and Services
12.8%
Computer Software
7.8%
Retail
5.3%
Accounting
3.8%
Other
50.2%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
I'm trying to use Workvivo for internal communications, but I'm not sure how to engage my team effectively. Any suggestions?
4 Comments
SD
You can add tag the team member for any important updates. The team will be able to see the update and acknowledge the same by commenting on the post. For...Read more
How do i search more users within my company from diffrent countires?
3 Comments
SS
every user will have a team and every team will have a cluster of group names you can tag them in any post by selecting the audience group.Read more
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