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Compare Salesforce Sales Cloud and Sugar Sell 
Featured Products
At a Glance
Market Segments
Mid-Market (46.0% of reviews)
Mid-Market (48.6% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
$19.00 Per Month
Salesforce Sales Cloud
Star Rating
(25,351)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSugar Sell
Star Rating
(772)3.8 out of 5
Market Segments
Mid-Market (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Sales Cloud excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Sugar Sell. Users appreciate its user-friendly interface and the ability to manage data effectively, making it a strong choice for organizations looking for a comprehensive CRM solution.
- According to verified reviews, Salesforce Sales Cloud has a much larger volume of recent feedback, with over 1,300 reviews in the last 90 days, indicating a vibrant user community and ongoing product development. In contrast, Sugar Sell has only received a handful of recent reviews, which may suggest less active user engagement.
- Users say that Salesforce Sales Cloud is highly configurable, allowing businesses to tailor stages, fields, and dashboards to their specific needs. This adaptability is highlighted by reviewers who mention how it provides a clear view of the full pipeline, accounts, and activities in one place, enhancing overall productivity.
- Reviewers mention that while Sugar Sell is praised for its clean layout and modern look, it may not offer the same depth of functionality as Salesforce. Users appreciate how Sugar Sell connects tasks, deals, and contacts seamlessly, but some feel it lacks the extensive features and integrations available in Salesforce.
- Users highlight that Salesforce Sales Cloud provides robust support and resources, with a quality of support score that reflects its commitment to customer service. In contrast, Sugar Sell's support is viewed as adequate but not as comprehensive, which could impact users who require more assistance.
- According to recent user feedback, Salesforce Sales Cloud is noted for its ease of learning and extensive partner solutions that enhance functionality. Sugar Sell, while easy to use, may not offer the same breadth of integrations, which could limit its appeal for businesses looking for a more versatile CRM solution.
Pricing
Entry-Level Pricing
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Sugar Sell
Sell Essentials
$19.00
Per Month
3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade.
- Account Management
- Contact Management
- Lead Management
Free Trial
Salesforce Sales Cloud
Free Trial is available
Sugar Sell
No trial information availableRatings
Meets Requirements
8.8
13,832
8.0
614
Ease of Use
8.2
17,815
7.6
650
Ease of Setup
7.8
8,777
7.2
347
Ease of Admin
7.9
4,458
7.6
319
Quality of Support
8.1
12,070
7.7
557
Has the product been a good partner in doing business?
8.4
4,421
7.8
303
Product Direction (% positive)
8.2
13,507
7.1
601
Features by Category
Sales Force Automation
8.8
9478
|
Verified
8.2
503
|
Verified
8.3
6397
|
Verified
7.6
323
8.7
9204
|
Verified
7.9
470
|
Verified
8.3
9448
|
Verified
7.7
488
|
Verified
8.0
7319
|
Verified
7.2
359
|
Verified
8.2
7612
|
Verified
7.4
413
|
Verified
8.0
6757
|
Verified
7.3
347
|
Verified
8.1
6658
|
Verified
7.4
349
|
Verified
8.3
7408
|
Verified
7.8
377
|
Verified
Marketing Automation
8.0
6671
|
Verified
7.1
355
|
Verified
8.1
6991
|
Verified
7.2
362
|
Verified
8.5
8027
|
Verified
7.9
428
|
Verified
7.9
5430
7.0
313
|
Verified
Customer Support
8.3
6815
|
Verified
7.9
387
|
Verified
8.1
6387
|
Verified
7.7
349
|
Verified
8.2
6786
|
Verified
7.8
359
|
Verified
8.0
5500
|
Verified
7.4
293
8.2
5990
|
Verified
7.7
314
|
Verified
Reporting & Analytics
8.5
8948
|
Verified
7.7
470
|
Verified
8.5
9134
|
Verified
8.0
476
|
Verified
8.2
7439
|
Verified
7.4
367
|
Verified
Mobile & Social
7.9
5620
|
Verified
7.2
270
|
Verified
7.8
5250
|
Verified
7.2
268
|
Verified
7.7
6099
|
Verified
7.4
332
|
Verified
Platform
8.6
3596
|
Verified
8.2
261
|
Verified
8.5
3602
|
Verified
7.8
255
|
Verified
8.6
3626
|
Verified
8.1
268
|
Verified
8.4
2900
|
Verified
7.9
168
|
Verified
8.5
3176
|
Verified
8.2
214
|
Verified
8.1
3195
|
Verified
7.5
216
|
Verified
8.7
3605
|
Verified
7.6
258
|
Verified
8.1
3031
7.2
199
|
Verified
Integration
8.5
2607
|
Verified
7.6
260
|
Verified
8.5
3067
|
Verified
7.7
202
|
Verified
8.5
2896
|
Verified
7.3
198
|
Verified
Generative AI
7.6
889
6.4
29
Agentic AI - CRM
7.9
250
Not enough data
7.9
249
Not enough data
8.2
248
Not enough data
8.0
244
Not enough data
8.0
241
Not enough data
8.1
244
Not enough data
8.2
246
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
8.7
39
Not enough data
8.4
35
Not enough data
8.6
39
Not enough data
8.4
39
Not enough data
Analysis
8.4
32
Not enough data
8.5
38
Not enough data
8.5
35
Not enough data
8.5
34
Not enough data
Reporting
8.7
33
Not enough data
8.5
28
Not enough data
8.7
26
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
272
Not enough data
8.8
295
Not enough data
8.8
315
Not enough data
8.6
290
Not enough data
Organization
8.9
352
Not enough data
8.8
343
Not enough data
8.8
338
Not enough data
Performance Analysis
8.4
284
Not enough data
8.8
306
Not enough data
Sales Analysis
8.4
284
Not enough data
8.8
300
Not enough data
Generative AI
8.5
125
Not enough data
8.4
125
Not enough data
Agentic AI - AI Sales Assistant
9.1
27
Not enough data
9.1
27
Not enough data
9.0
26
Not enough data
9.0
25
Not enough data
9.3
27
Not enough data
9.1
26
Not enough data
9.2
27
Not enough data
Integrated Workflows
8.7
522
Not enough data
8.5
514
Not enough data
8.1
468
Not enough data
8.1
464
Not enough data
8.8
526
Not enough data
8.4
471
Not enough data
8.6
484
Not enough data
Repeatability and Reportability
8.4
486
Not enough data
8.7
505
Not enough data
8.7
502
Not enough data
8.3
487
Not enough data
7.8
419
Not enough data
AI and Automation
8.5
465
Not enough data
8.4
473
Not enough data
8.3
430
Not enough data
8.0
434
Not enough data
7.8
416
Not enough data
Generative AI
7.4
271
Not enough data
Agentic AI - Sales Engagement
8.3
90
Not enough data
8.5
91
Not enough data
8.6
88
Not enough data
8.5
91
Not enough data
8.4
90
Not enough data
8.3
91
Not enough data
8.5
89
Not enough data
Call Analytics
8.7
131
Not enough data
8.6
135
Not enough data
8.7
131
Not enough data
8.9
132
Not enough data
Agent Performance Management
8.7
141
Not enough data
8.7
125
Not enough data
8.7
142
Not enough data
Generative AI
8.3
58
Not enough data
Agentic AI - Conversation Intelligence
8.8
12
Not enough data
9.3
14
Not enough data
9.3
12
Not enough data
9.3
14
Not enough data
8.8
12
Not enough data
9.1
13
Not enough data
9.1
13
Not enough data
Revenue Sourcing and Forecasting
8.6
64
Not enough data
8.4
64
Not enough data
8.8
65
Not enough data
8.5
62
Not enough data
8.4
62
Not enough data
8.3
56
Not enough data
8.2
57
Not enough data
CRM Data Enrichment
8.1
62
Not enough data
8.4
60
Not enough data
8.2
58
Not enough data
8.0
61
Not enough data
8.5
55
Not enough data
Account Management
8.2
62
Not enough data
8.0
62
Not enough data
8.1
59
Not enough data
8.2
58
Not enough data
8.6
54
Not enough data
8.4
55
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
8.1
19
Not enough data
8.0
19
Not enough data
Territory Mapping
8.8
36
Not enough data
8.7
34
Not enough data
8.5
34
Not enough data
Route Planning
9.0
33
Not enough data
9.0
35
Not enough data
9.2
36
Not enough data
Sales Performance Management
8.4
31
Not enough data
8.5
34
Not enough data
9.1
34
Not enough data
Presentation and Forms
8.1
30
Not enough data
8.4
33
Not enough data
8.6
33
Not enough data
Integrations
8.1
156
Not enough data
8.5
157
Not enough data
8.1
156
Not enough data
8.1
155
Not enough data
8.8
158
Not enough data
Branding & Customizatio
8.1
151
Not enough data
8.2
154
Not enough data
8.3
154
Not enough data
Automatic Rules & Configurations
8.4
155
Not enough data
8.3
154
Not enough data
8.0
156
Not enough data
Agentic AI - Business Scheduling
8.5
33
Not enough data
8.3
34
Not enough data
Sales Performance Features - Sales Planning
8.4
176
Not enough data
8.5
166
Not enough data
8.5
171
Not enough data
8.6
173
Not enough data
8.6
171
Not enough data
8.8
169
Not enough data
8.2
166
Not enough data
Territory Management - Sales Planning
8.6
168
Not enough data
8.5
173
Not enough data
Quota & Capacity Management - Sales Planning
8.4
170
Not enough data
8.4
177
Not enough data
8.4
170
Not enough data
Agentic AI - Sales Planning
8.5
59
Not enough data
8.5
58
Not enough data
Agentic AI - Lead Scoring
7.7
54
Not enough data
8.1
54
Not enough data
7.8
55
Not enough data
8.0
56
Not enough data
Attribution
8.9
451
Not enough data
8.9
455
Not enough data
8.6
435
Not enough data
Discovery
8.9
458
Not enough data
8.6
452
Not enough data
8.5
433
Not enough data
Management
8.5
421
Not enough data
8.6
441
Not enough data
Platform
8.6
432
Not enough data
8.6
432
Not enough data
Agentic AI - Sales Performance Management
8.5
77
Not enough data
8.6
76
Not enough data
8.5
78
Not enough data
Incentives
8.2
440
Not enough data
8.4
504
Not enough data
8.0
438
Not enough data
8.6
515
Not enough data
Personalization
8.6
485
Not enough data
8.8
562
Not enough data
8.9
594
Not enough data
8.6
538
Not enough data
Administrative
8.7
567
Not enough data
8.5
530
Not enough data
8.4
511
Not enough data
Agentic AI - Email Tracking
8.2
67
Not enough data
8.4
65
Not enough data
8.4
65
Not enough data
8.3
66
Not enough data
8.4
66
Not enough data
8.4
65
Not enough data
8.4
68
Not enough data
Analytics
8.3
572
Not enough data
8.4
581
Not enough data
8.4
595
Not enough data
Customizations
8.7
625
Not enough data
8.5
594
Not enough data
8.6
629
Not enough data
8.4
574
Not enough data
8.4
601
Not enough data
Generative AI
7.6
295
Not enough data
Agentic AI - Sales Analytics
8.3
82
Not enough data
8.6
81
Not enough data
8.3
81
Not enough data
8.3
81
Not enough data
8.3
81
Not enough data
Data Sourcing
8.5
967
Not enough data
8.7
998
Not enough data
8.3
902
Not enough data
8.7
1030
Not enough data
8.6
962
Not enough data
Predictive Analytics
8.4
945
Not enough data
8.6
958
Not enough data
8.1
855
Not enough data
8.3
895
Not enough data
Sales Management
8.7
984
Not enough data
8.1
858
Not enough data
8.6
980
Not enough data
8.8
1048
Not enough data
Agentic AI - Outbound Call Tracking
8.5
39
Not enough data
8.5
40
Not enough data
Calling
8.5
186
Not enough data
8.4
177
Not enough data
8.7
186
Not enough data
8.7
183
Not enough data
8.8
44
Not enough data
Contacts
8.8
177
Not enough data
8.7
180
Not enough data
8.7
182
Not enough data
Insights
9.1
188
Not enough data
8.9
183
Not enough data
8.3
179
Not enough data
8.5
189
Not enough data
8.4
183
Not enough data
8.6
39
Not enough data
Agentic AI - Sales Coaching
9.1
22
Not enough data
9.0
22
Not enough data
9.1
23
Not enough data
9.3
23
Not enough data
Training
8.8
259
Not enough data
8.8
251
Not enough data
8.5
210
Not enough data
8.5
245
Not enough data
Feedback
8.8
240
Not enough data
8.6
235
Not enough data
8.6
216
Not enough data
8.6
203
Not enough data
8.8
227
Not enough data
8.9
229
Not enough data
8.7
201
Not enough data
Generative AI
7.7
73
Not enough data
Agentic AI - Sales Enablement
8.0
34
Not enough data
8.1
33
Not enough data
8.3
34
Not enough data
Content Management
8.3
353
Not enough data
8.1
344
Not enough data
8.2
329
Not enough data
8.5
319
Not enough data
8.3
337
Not enough data
Analytics
8.7
344
Not enough data
8.4
342
Not enough data
8.4
224
Not enough data
8.3
351
Not enough data
Learning Management - Sales Enablement
8.5
27
Not enough data
8.6
27
Not enough data
8.5
26
Not enough data
Revenue Enablement - Sales Enablement
8.4
26
Not enough data
8.4
28
Not enough data
9.0
27
Not enough data
Categories
Categories
Shared Categories
Salesforce Sales Cloud and Sugar Sell are categorized as CRM
Unique Categories
Salesforce Sales Cloud is categorized as Business Scheduling, Field Sales, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Sales Planning, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, Revenue Operations & Intelligence (RO&I), Outbound Call Tracking, and Location Intelligence
Sugar Sell has no unique categories
Reviews
Reviewers' Company Size
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sugar Sell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Information Technology and Services
13.2%
Computer Software
10.5%
Marketing and Advertising
5.8%
Financial Services
5.6%
Construction
2.7%
Other
62.2%
Alternatives
Discussions
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
Why did you choose Sugar over something like Salesforce? what benefits do you see?
2 Comments
KR
We went with Sugar for the cost savings and it did what we needed well enough at the time. As we grew it was difficult to scale. We ended up switching to...Read more
How can my business deploy Sugar?
1 Comment
Official Response from Sugar Sell
Sugar can be deployed in nearly any IT environment: As a SaaS "On Demand" solution; behind your organizations firewall in your own datacenter; on public...Read more
How much does Sugar cost to deploy?
1 Comment
Official Response from Sugar Sell
Sugar is priced simply - with no hidden fees unlike other SaaS CRM providers.
Costs vary depending on edition, here are the breakdowns, in terms of user...Read more
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