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At a Glance
Market Segments
Mid-Market (45.9% of reviews)
Small-Business (69.2% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
$70.00 1 Per User Per Month
Salesforce Sales Cloud
Star Rating
(25,303)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSmartOffice
Star Rating
(28)3.7 out of 5
Market Segments
Small-Business (69.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$70.00 1 Per User Per Month
Browse all 3 pricing plansSalesforce Sales Cloud vs SmartOffice
When assessing the two solutions, reviewers found Salesforce Sales Cloud easier to use and do business with overall. However, reviewers preferred the ease of administration with SmartOffice. Reviewers determined that both products are equally easy to set up.
- Reviewers felt that Salesforce Sales Cloud meets the needs of their business better than SmartOffice.
- When comparing quality of ongoing product support, reviewers felt that Salesforce Sales Cloud is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Salesforce Sales Cloud over SmartOffice.
Pricing
Entry-Level Pricing
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
SmartOffice
Performance
$70.00
1 Per User Per Month
Single User Performance Package
- Microsoft® Exchange - Contact Email & Calendar Sync
- Microsoft® Office Integration - Word/Outlook/ Excel
- Contact Management
Free Trial
Salesforce Sales Cloud
Free Trial is available
SmartOffice
Free Trial is available
Ratings
Meets Requirements
8.8
13,794
8.1
23
Ease of Use
8.2
17,774
7.5
23
Ease of Setup
7.8
8,739
7.8
9
Ease of Admin
7.9
4,443
8.7
9
Quality of Support
8.1
12,032
7.4
23
Has the product been a good partner in doing business?
8.4
4,406
7.9
8
Product Direction (% positive)
8.2
13,468
6.7
21
Features by Category
Sales Force Automation
8.8
9453
|
Verified
Not enough data
8.3
6391
|
Verified
Not enough data
8.7
9174
|
Verified
Not enough data
8.3
9431
|
Verified
Not enough data
8.0
7313
|
Verified
Not enough data
8.2
7604
|
Verified
Not enough data
8.0
6752
|
Verified
Not enough data
8.1
6652
|
Verified
Not enough data
8.3
7403
|
Verified
Not enough data
Marketing Automation
8.0
6664
|
Verified
Not enough data
8.1
6986
|
Verified
Not enough data
8.5
8013
|
Verified
Not enough data
7.9
5424
Not enough data
Customer Support
8.3
6809
|
Verified
Not enough data
8.1
6382
|
Verified
Not enough data
8.2
6779
|
Verified
Not enough data
8.0
5495
|
Verified
Not enough data
8.2
5985
|
Verified
Not enough data
Reporting & Analytics
8.5
8931
|
Verified
Not enough data
8.5
9118
|
Verified
Not enough data
8.2
7426
|
Verified
Not enough data
Mobile & Social
7.9
5614
|
Verified
Not enough data
7.8
5246
|
Verified
Not enough data
7.7
6094
|
Verified
Not enough data
Platform
8.5
3586
|
Verified
Not enough data
8.5
3593
|
Verified
Not enough data
8.6
3619
|
Verified
Not enough data
8.4
2896
|
Verified
Not enough data
8.5
3169
|
Verified
Not enough data
8.1
3190
|
Verified
Not enough data
8.7
3593
|
Verified
Not enough data
8.1
3024
Not enough data
Integration
8.5
2601
|
Verified
Not enough data
8.5
3053
|
Verified
Not enough data
8.5
2891
|
Verified
Not enough data
Generative AI
7.6
882
Not enough data
Agentic AI - CRM
7.9
244
Not enough data
7.9
244
Not enough data
8.2
241
Not enough data
8.0
238
Not enough data
8.0
236
Not enough data
8.1
238
Not enough data
8.2
240
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
8.7
39
Not enough data
8.4
35
Not enough data
8.6
39
Not enough data
8.4
39
Not enough data
Analysis
8.4
32
Not enough data
8.5
38
Not enough data
8.5
35
Not enough data
8.5
34
Not enough data
Reporting
8.7
33
Not enough data
8.5
28
Not enough data
8.7
26
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
271
Not enough data
8.8
293
Not enough data
8.8
315
Not enough data
8.6
289
Not enough data
Organization
8.9
350
Not enough data
8.8
341
Not enough data
8.8
335
Not enough data
Performance Analysis
8.4
283
Not enough data
8.8
306
Not enough data
Sales Analysis
8.4
284
Not enough data
8.8
298
Not enough data
Generative AI
8.5
123
Not enough data
8.4
123
Not enough data
Agentic AI - AI Sales Assistant
9.1
26
Not enough data
9.0
26
Not enough data
8.9
25
Not enough data
9.0
24
Not enough data
9.2
25
Not enough data
9.1
25
Not enough data
9.1
25
Not enough data
Integrated Workflows
8.7
519
Not enough data
8.5
511
Not enough data
8.1
467
Not enough data
8.1
462
Not enough data
8.9
521
Not enough data
8.4
470
Not enough data
8.6
483
Not enough data
Repeatability and Reportability
8.4
484
Not enough data
8.7
502
Not enough data
8.7
498
Not enough data
8.4
484
Not enough data
7.8
418
Not enough data
AI and Automation
8.5
463
Not enough data
8.4
470
Not enough data
8.3
429
Not enough data
8.0
433
Not enough data
7.8
415
Not enough data
Generative AI
7.4
269
Not enough data
Agentic AI - Sales Engagement
8.3
89
Not enough data
8.5
90
Not enough data
8.6
87
Not enough data
8.4
89
Not enough data
8.3
89
Not enough data
8.3
89
Not enough data
8.5
88
Not enough data
Call Analytics
8.7
132
Not enough data
8.6
136
Not enough data
8.7
132
Not enough data
8.9
132
Not enough data
Agent Performance Management
8.7
141
Not enough data
8.7
125
Not enough data
8.7
142
Not enough data
Generative AI
8.2
57
Not enough data
Agentic AI - Conversation Intelligence
8.8
12
Not enough data
9.2
13
Not enough data
9.3
12
Not enough data
9.2
13
Not enough data
8.8
12
Not enough data
9.1
13
Not enough data
9.1
13
Not enough data
Revenue Sourcing and Forecasting
8.6
64
Not enough data
8.4
64
Not enough data
8.8
65
Not enough data
8.5
62
Not enough data
8.4
62
Not enough data
8.3
56
Not enough data
8.2
57
Not enough data
CRM Data Enrichment
8.1
62
Not enough data
8.4
60
Not enough data
8.2
58
Not enough data
8.0
61
Not enough data
8.5
55
Not enough data
Account Management
8.2
62
Not enough data
8.0
62
Not enough data
8.1
59
Not enough data
8.2
58
Not enough data
8.6
54
Not enough data
8.4
55
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
8.1
19
Not enough data
8.0
19
Not enough data
Territory Mapping
8.8
35
Not enough data
8.6
33
Not enough data
8.4
33
Not enough data
Route Planning
9.0
32
Not enough data
9.0
34
Not enough data
9.2
35
Not enough data
Sales Performance Management
8.3
30
Not enough data
8.4
33
Not enough data
9.0
33
Not enough data
Presentation and Forms
8.0
29
Not enough data
8.3
32
Not enough data
8.5
32
Not enough data
Integrations
8.1
156
Not enough data
8.5
157
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
157
Not enough data
Branding & Customizatio
8.1
151
Not enough data
8.2
155
Not enough data
8.3
154
Not enough data
Automatic Rules & Configurations
8.4
155
Not enough data
8.3
154
Not enough data
8.0
157
Not enough data
Agentic AI - Business Scheduling
8.5
33
Not enough data
8.3
33
Not enough data
Sales Performance Features - Sales Planning
8.4
175
Not enough data
8.5
165
Not enough data
8.5
170
Not enough data
8.6
171
Not enough data
8.6
169
Not enough data
8.8
168
Not enough data
8.2
165
Not enough data
Territory Management - Sales Planning
8.6
166
Not enough data
8.5
171
Not enough data
Quota & Capacity Management - Sales Planning
8.4
168
Not enough data
8.4
175
Not enough data
8.4
169
Not enough data
Agentic AI - Sales Planning
8.5
57
Not enough data
8.5
56
Not enough data
Agentic AI - Lead Scoring
7.8
52
Not enough data
8.2
52
Not enough data
7.9
52
Not enough data
8.0
53
Not enough data
Attribution
8.9
447
Not enough data
8.9
451
Not enough data
8.6
433
Not enough data
Discovery
8.9
454
Not enough data
8.6
449
Not enough data
8.6
431
Not enough data
Management
8.5
419
Not enough data
8.7
437
Not enough data
Platform
8.6
429
Not enough data
8.6
429
Not enough data
Agentic AI - Sales Performance Management
8.5
74
Not enough data
8.6
74
Not enough data
8.6
75
Not enough data
Incentives
8.2
439
Not enough data
8.4
502
Not enough data
8.0
437
Not enough data
8.6
514
Not enough data
Personalization
8.6
483
Not enough data
8.8
560
Not enough data
8.9
592
Not enough data
8.6
537
Not enough data
Administrative
8.7
565
Not enough data
8.5
528
Not enough data
8.4
509
Not enough data
Agentic AI - Email Tracking
8.2
65
Not enough data
8.4
63
Not enough data
8.4
63
Not enough data
8.3
64
Not enough data
8.4
64
Not enough data
8.3
63
Not enough data
8.4
66
Not enough data
Analytics
8.3
570
Not enough data
8.4
578
Not enough data
8.4
592
Not enough data
Customizations
8.7
622
Not enough data
8.5
590
Not enough data
8.6
626
Not enough data
8.4
571
Not enough data
8.4
599
Not enough data
Generative AI
7.5
292
Not enough data
Agentic AI - Sales Analytics
8.3
80
Not enough data
8.6
79
Not enough data
8.3
79
Not enough data
8.3
79
Not enough data
8.3
79
Not enough data
Data Sourcing
8.5
966
Not enough data
8.7
997
Not enough data
8.3
901
Not enough data
8.7
1028
Not enough data
8.6
961
Not enough data
Predictive Analytics
8.4
943
Not enough data
8.6
956
Not enough data
8.1
854
Not enough data
8.3
894
Not enough data
Sales Management
8.7
983
Not enough data
8.1
857
Not enough data
8.6
978
Not enough data
8.8
1046
Not enough data
Agentic AI - Outbound Call Tracking
8.5
38
Not enough data
8.5
39
Not enough data
Calling
8.5
186
Not enough data
8.4
177
Not enough data
8.7
186
Not enough data
8.7
183
Not enough data
8.8
43
Not enough data
Contacts
8.8
177
Not enough data
8.7
180
Not enough data
8.7
182
Not enough data
Insights
9.1
187
Not enough data
8.9
183
Not enough data
8.3
179
Not enough data
8.5
189
Not enough data
8.4
183
Not enough data
8.6
39
Not enough data
Agentic AI - Sales Coaching
9.1
22
Not enough data
9.0
22
Not enough data
9.1
22
Not enough data
9.2
22
Not enough data
Training
8.8
259
Not enough data
8.8
251
Not enough data
8.5
211
Not enough data
8.5
246
Not enough data
Feedback
8.8
239
Not enough data
8.6
236
Not enough data
8.6
216
Not enough data
8.6
204
Not enough data
8.9
228
Not enough data
8.9
229
Not enough data
8.7
202
Not enough data
Generative AI
7.7
73
Not enough data
Agentic AI - Sales Enablement
8.1
32
Not enough data
8.2
32
Not enough data
8.3
32
Not enough data
Content Management
8.3
352
Not enough data
8.2
343
Not enough data
8.2
328
Not enough data
8.5
319
Not enough data
8.3
336
Not enough data
Analytics
8.7
343
Not enough data
8.4
342
Not enough data
8.5
224
Not enough data
8.3
351
Not enough data
Learning Management - Sales Enablement
8.6
25
Not enough data
8.7
25
Not enough data
8.6
25
Not enough data
Revenue Enablement - Sales Enablement
8.5
25
Not enough data
8.5
26
Not enough data
9.1
25
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Insurance Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Content
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Reporting and Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Force Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Financial Services CRM
Not enough data
Not enough data
Categories
Categories
Shared Categories
Salesforce Sales Cloud and SmartOffice share no categories
Unique Categories
Salesforce Sales Cloud is categorized as Business Scheduling, Field Sales, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Sales Planning, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, CRM, Revenue Operations & Intelligence (RO&I), Outbound Call Tracking, and Location Intelligence
SmartOffice is categorized as Financial Services CRM and Insurance Agency Management Systems
Reviews
Reviewers' Company Size
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SmartOffice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
11.7%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Financial Services
50.0%
Insurance
30.8%
Banking
7.7%
Research
3.8%
Investment Management
3.8%
Other
3.8%
Alternatives
Discussions
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
SmartOffice has no discussions with answers
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