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Compare Experience.com and Qualtrics Customer Experience 
Featured Products
At a Glance
Market Segments
Mid-Market (44.1% of reviews)
Enterprise (51.5% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Experience.com
Star Rating
(353)4.7 out of 5
Market Segments
Mid-Market (44.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Experience.comQualtrics Customer Experience
Star Rating
(742)4.3 out of 5
Market Segments
Enterprise (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Experience.com excels in user-friendliness, with many users highlighting its intuitive interface that makes navigation a breeze. One user noted, "I like the system and how it is user friendly," which suggests that new users may find it easier to adapt compared to Qualtrics.
- Users say that Qualtrics Customer Experience offers robust data collection capabilities, allowing feedback from various channels like emails, surveys, and social media. Reviewers appreciate the platform's dashboard and reporting tools, which provide clear insights for decision-making, making it a strong choice for those needing comprehensive analytics.
- According to verified reviews, Experience.com stands out for its personalized customer support. Users have praised the dedicated representatives who assist them directly, enhancing the overall experience. One user mentioned the positive impact of having a human touch in support, which can be a significant advantage for businesses seeking reliable assistance.
- Reviewers mention that while Qualtrics has a wealth of features, some users find it challenging to navigate due to its complexity. One user noted the platform's ability to accomplish various tasks but also highlighted the need for users to be adaptable, suggesting that it may require a steeper learning curve compared to Experience.com.
- G2 reviewers highlight that Experience.com has a higher overall satisfaction rating, with a star rating of 4.8 compared to Qualtrics' 4.3. This difference indicates that users generally feel more positive about their experience with Experience.com, which could be a deciding factor for potential buyers.
- Users say that Qualtrics provides a wide range of options for data collection and analysis, which can be beneficial for organizations with diverse needs. However, some users have expressed a desire for more straightforward setup processes, as evidenced by lower scores in ease of setup compared to Experience.com, which is noted for its quick and easy implementation.
Pricing
Entry-Level Pricing
Experience.com
No pricing availableQualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Experience.com
Free Trial is available
Qualtrics Customer Experience
No trial information availableRatings
Meets Requirements
9.4
297
8.6
598
Ease of Use
9.3
318
8.4
600
Ease of Setup
9.2
264
7.6
357
Ease of Admin
9.1
38
7.9
349
Quality of Support
9.2
269
8.5
567
Has the product been a good partner in doing business?
9.2
39
8.5
341
Product Direction (% positive)
9.4
304
8.6
575
Features by Category
Social Analytics
Not enough data
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
9.2
19
Not enough data
9.2
18
Not enough data
9.2
19
Not enough data
Content Discovery
9.2
19
Not enough data
9.1
19
Not enough data
9.1
18
Not enough data
9.1
19
Not enough data
9.0
19
Not enough data
9.2
19
Not enough data
Generative AI
9.2
13
Not enough data
9.2
13
Not enough data
Segmentation
Feature Not Available
Not enough data
9.0
13
Not enough data
Targeting
8.6
13
Not enough data
8.9
14
Not enough data
Triggered Content
8.8
14
Not enough data
Feature Not Available
Not enough data
8.5
12
Not enough data
Personalized Content
8.9
12
Not enough data
8.9
11
Not enough data
Feature Not Available
Not enough data
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
9.4
20
Not enough data
9.5
17
Not enough data
9.4
17
Not enough data
9.1
16
Not enough data
Performance
9.7
17
Not enough data
9.4
18
Not enough data
Quality Assurance
Not enough data
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Engagement
Not enough data
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Performance
Not enough data
8.7
35
Not enough data
9.3
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Local Search Optimization
9.0
51
Not enough data
9.0
48
Not enough data
9.1
49
Not enough data
9.3
52
Not enough data
9.2
50
Not enough data
9.4
50
Not enough data
Platform Basics
9.1
36
Not enough data
8.9
38
Not enough data
Agentic AI - Competitive Intelligence
Not enough data
Not enough data
Platform Data
9.1
37
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Platform Content
8.6
35
Not enough data
Platform Reporting
8.8
36
Not enough data
9.0
36
Not enough data
Analytics
9.2
127
9.1
111
9.3
129
8.8
108
9.1
125
8.8
105
8.6
119
7.7
61
Customization
8.6
118
8.4
95
8.3
113
8.4
101
8.8
115
8.6
95
8.7
110
8.4
92
Generative AI
9.0
105
8.3
11
8.8
109
7.7
11
Agentic AI - Experience Management
9.8
7
Not enough data
10.0
7
Not enough data
9.8
7
Not enough data
9.8
7
Not enough data
Collection
8.8
81
Not enough data
8.9
79
Not enough data
8.8
84
Not enough data
8.9
79
Not enough data
8.4
72
Not enough data
Agentic AI - Review Management
9.4
9
Not enough data
9.4
9
Not enough data
Moderation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Use Cases
8.4
73
Not enough data
8.4
75
Not enough data
8.8
79
Not enough data
Administration
8.1
73
Not enough data
8.4
74
Not enough data
8.7
72
Not enough data
8.9
73
Not enough data
Feature Not Available
Not enough data
Display Options
9.0
74
Not enough data
8.9
80
Not enough data
8.6
70
Not enough data
8.8
71
Not enough data
Generative AI
9.0
65
Not enough data
Feedback Management
Not enough data
8.3
93
Not enough data
8.6
100
Not enough data
8.4
117
Feedback Analysis
Not enough data
8.3
103
Not enough data
8.4
104
Not enough data
8.7
103
Feedback Sources
Not enough data
8.3
95
Not enough data
9.0
120
Not enough data
8.5
83
Not enough data
8.7
86
Generative AI
Not enough data
7.7
10
Not enough data
7.5
10
Survey Management
9.1
58
Not enough data
9.0
56
Not enough data
9.0
54
Not enough data
9.1
57
Not enough data
Survey Customization
8.9
52
Not enough data
9.1
55
Not enough data
8.9
54
Not enough data
8.5
48
Not enough data
Survey Insights
9.0
57
Not enough data
9.0
50
Not enough data
8.9
51
Not enough data
9.1
52
Not enough data
Agentic AI - Survey
9.3
10
Not enough data
9.3
10
Not enough data
9.3
10
Not enough data
Monitoring & Listening
Not enough data
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
45
Not enough data
9.1
45
Not enough data
8.9
46
Predictions
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
46
Not enough data
8.8
46
Generative AI
Not enough data
8.5
8
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Channels
Not enough data
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Insight
Not enough data
8.3
68
Not enough data
8.3
122
Not enough data
8.1
49
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
9.4
136
Not enough data
9.1
126
Not enough data
9.2
131
Not enough data
Reporting
8.1
113
Not enough data
8.8
123
Not enough data
9.3
130
Not enough data
Media Monitoring
8.9
121
Not enough data
9.0
123
Not enough data
Feature Not Available
Not enough data
In-House Management
8.9
115
Not enough data
8.6
109
Not enough data
Generative AI
9.2
83
Not enough data
Agentic AI - Online Reputation Management
9.5
25
Not enough data
9.5
25
Not enough data
9.5
25
Not enough data
9.5
25
Not enough data
9.5
25
Not enough data
9.5
25
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Experience.com and Qualtrics Customer Experience are categorized as Experience Management
Unique Categories
Experience.com is categorized as Multi-Location Marketing Platforms, Competitive Intelligence, Personalization Engines, Local Listing Management, Local SEO, Online Reputation Management, Review Management, Survey, and Insight Engines
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Experience.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
49.6%
Real Estate
26.1%
Banking
18.7%
Insurance
1.5%
Marketing and Advertising
0.9%
Other
3.3%
Information Technology and Services
10.3%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.2%
Other
66.9%
Alternatives
Discussions
What is Experience.com used for?
1 Comment
Official Response from Experience.com
Experience Management SoftwareRead more
Experience.com has no more discussions with answers
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
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