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At a Glance
Market Segments
Mid-Market (44.8% of reviews)
Enterprise (51.3% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Experience.com
Star Rating
(339)4.7 out of 5
Market Segments
Mid-Market (44.8% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Experience.comQualtrics Customer Experience
Star Rating
(739)4.3 out of 5
Market Segments
Enterprise (51.3% of reviews)
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Experience.com excels in ease of use, scoring 9.3 compared to Qualtrics Customer Experience's 8.4. Reviewers mention that the intuitive interface and streamlined navigation make it easier for teams to adopt and utilize the software effectively.
- Reviewers mention that Experience.com offers superior customer support, with a score of 9.1 versus Qualtrics' 8.5. Users on G2 highlight the responsiveness and helpfulness of the support team, particularly when addressing technical issues or onboarding challenges.
- Users say that Experience.com shines in setup ease, scoring 9.2 compared to Qualtrics' 7.6. Reviewers mention that the quick onboarding process and straightforward configuration options allow teams to get started without extensive training.
- G2 users report that Experience.com has a higher meets requirements score of 9.4, while Qualtrics scores 8.6. Reviewers mention that Experience.com’s features align closely with their specific needs, particularly in areas like survey customization and reporting capabilities.
- Reviewers mention that both products offer strong stakeholder management features, scoring equally at 8.4. However, users on G2 note that Experience.com provides more robust tools for collaboration and feedback collection among stakeholders.
- Users report that Experience.com outperforms Qualtrics in gamification features, scoring 8.6 compared to 7.6. Reviewers mention that the engaging elements in Experience.com help increase user participation and satisfaction in feedback processes.
Pricing
Entry-Level Pricing
Experience.com
No pricing availableQualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Experience.com
Free Trial is available
Qualtrics Customer Experience
No trial information availableRatings
Meets Requirements
9.4
290
8.6
594
Ease of Use
9.3
311
8.4
596
Ease of Setup
9.2
257
7.6
353
Ease of Admin
9.1
38
7.9
347
Quality of Support
9.2
262
8.5
563
Has the product been a good partner in doing business?
9.2
39
8.5
339
Product Direction (% positive)
9.4
297
8.6
571
Features by Category
Social Analytics
Not enough data
8.2(won by default)
58
Not enough data
8.2(won by default)
64
Not enough data
8.4(won by default)
67
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2(won by default)
71
Not enough data
8.1(won by default)
72
Not enough data
8.3(won by default)
70
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
9.2
19
Not enough data
9.2
18
Not enough data
9.2
19
Not enough data
Content Discovery
9.2
19
Not enough data
9.1
19
Not enough data
9.1
18
Not enough data
9.1
19
Not enough data
9.0
19
Not enough data
9.2
19
Not enough data
Generative AI
9.2
13
Not enough data
9.2
13
Not enough data
Segmentation
Feature Not Available
Not enough data
9.0
12
Not enough data
Targeting
8.5
12
Not enough data
8.8
13
Not enough data
Triggered Content
8.7
13
Not enough data
Feature Not Available
Not enough data
8.3
11
Not enough data
Personalized Content
8.8
11
Not enough data
8.8
10
Not enough data
Feature Not Available
Not enough data
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
9.4
20
Not enough data
9.5
17
Not enough data
9.4
17
Not enough data
9.1
16
Not enough data
Performance
9.7
17
Not enough data
9.4
18
Not enough data
Quality Assurance
Not enough data
9.1
37
Not enough data
8.8
36
Not enough data
8.4
38
Engagement
Not enough data
8.4
39
Not enough data
8.8
39
Not enough data
8.7
35
Performance
Not enough data
8.7
34
Not enough data
9.3
35
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Local Search Optimization
9.0
50
Not enough data
8.9
47
Not enough data
9.1
48
Not enough data
9.3
50
Not enough data
9.2
49
Not enough data
9.4
49
Not enough data
Platform Basics
9.1
36
Not enough data
8.9
38
Not enough data
Agentic AI - Competitive Intelligence
Not enough data
Not enough data
Platform Data
9.1
37
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Platform Content
8.6
35
Not enough data
Platform Reporting
8.8
36
Not enough data
9.0
36
Not enough data
Analytics
9.2
126
9.1
109
9.2
127
8.8
107
9.1
124
8.8
104
8.6
118
7.6
60
Customization
8.5
117
8.4
93
8.3
112
8.4
100
8.8
113
8.6
94
8.7
109
8.4
91
Generative AI
9.0
103
8.2
10
8.8
107
7.5
10
Agentic AI - Experience Management
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
Collection
8.8
80
Not enough data
8.9
78
Not enough data
8.8
83
Not enough data
8.9
78
Not enough data
8.4
71
Not enough data
Agentic AI - Review Management
9.4
8
Not enough data
9.4
8
Not enough data
Moderation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Use Cases
8.4
72
Not enough data
8.4
74
Not enough data
8.8
78
Not enough data
Administration
8.1
72
Not enough data
8.4
73
Not enough data
8.7
71
Not enough data
8.9
72
Not enough data
Feature Not Available
Not enough data
Display Options
9.0
73
Not enough data
8.9
79
Not enough data
8.6
70
Not enough data
8.8
70
Not enough data
Generative AI
9.0
64
Not enough data
Feedback Management
Not enough data
8.3
92
Not enough data
8.6
99
Not enough data
8.4
114
Feedback Analysis
Not enough data
8.3
101
Not enough data
8.4
102
Not enough data
8.7
102
Feedback Sources
Not enough data
8.3
94
Not enough data
9.0
117
Not enough data
8.4
82
Not enough data
8.7
85
Generative AI
Not enough data
7.4
9
Not enough data
7.2
9
Survey Management
9.1
58
Not enough data
9.0
56
Not enough data
9.0
54
Not enough data
9.1
57
Not enough data
Survey Customization
8.9
52
Not enough data
9.1
55
Not enough data
8.9
54
Not enough data
8.5
48
Not enough data
Survey Insights
9.0
57
Not enough data
9.0
50
Not enough data
8.9
51
Not enough data
9.1
52
Not enough data
Agentic AI - Survey
9.3
10
Not enough data
9.3
10
Not enough data
9.3
10
Not enough data
Monitoring & Listening
Not enough data
8.4
81
Not enough data
7.7
71
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.1
80
Not enough data
7.8
82
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
44
Not enough data
9.1
44
Not enough data
8.9
45
Predictions
Not enough data
8.9
44
Not enough data
8.7
45
Not enough data
Feature Not Available
Not enough data
8.4
44
Not enough data
8.9
45
Not enough data
8.8
45
Generative AI
Not enough data
8.3
7
Not enough data
8.6
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
132
Not enough data
8.3
96
Not enough data
8.4
72
Channels
Not enough data
8.4
66
Not enough data
8.8
135
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
50
Insight
Not enough data
8.3
67
Not enough data
8.3
121
Not enough data
8.0
48
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
9.3
131
Not enough data
9.1
124
Not enough data
9.2
129
Not enough data
Reporting
8.1
111
Not enough data
8.8
119
Not enough data
9.3
126
Not enough data
Media Monitoring
8.9
118
Not enough data
8.9
121
Not enough data
Feature Not Available
Not enough data
In-House Management
8.9
113
Not enough data
8.6
108
Not enough data
Generative AI
9.1
82
Not enough data
Agentic AI - Online Reputation Management
9.5
24
Not enough data
9.4
24
Not enough data
9.5
24
Not enough data
9.5
24
Not enough data
9.4
24
Not enough data
9.4
24
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Experience.com and Qualtrics Customer Experience are categorized as Experience Management
Unique Categories
Experience.com is categorized as Multi-Location Marketing Platforms, Competitive Intelligence, Personalization Engines, Local Listing Management, Local SEO, Online Reputation Management, Review Management, Survey, and Insight Engines
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Experience.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
50.3%
Real Estate
25.8%
Banking
18.2%
Insurance
1.5%
Marketing and Advertising
0.9%
Other
3.3%
Information Technology and Services
10.4%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.2%
Other
66.7%
Alternatives
Discussions
What is Experience.com used for?
1 Comment
Official Response from Experience.com
Experience Management SoftwareRead more
Experience.com has no more discussions with answers
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
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