# Experience.com, Qualtrics Customer Experience vs SurveyMonkey Comparison

| | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 373 | 750 | 23,543 | 
| **Largest Market Segment** | Mid-Market (43.6% of reviews) | Enterprise (51.5% of reviews) | Small-Business (36.5% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | Contact Us | 

---
## Top Pros & Cons

### Experience.com

Pros:
- Ease of Use (103 reviews)
- Helpful (78 reviews)

Cons:
- Linking Issues (18 reviews)
- Reporting Issues (12 reviews)

### Qualtrics Customer Experience

Pros:
- Ease of Use (18 reviews)
- Analytics (14 reviews)

Cons:
- Complexity (7 reviews)
- Improvement Needed (7 reviews)

### SurveyMonkey

Pros:
- Ease of Use (376 reviews)
- Ease of Creation (171 reviews)

Cons:
- Expensive (116 reviews)
- Limitations (91 reviews)

---
## Ratings Comparison
| Rating | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
  | **Meets Requirements** | 9.4 (305 reviews) | 8.6 (601 reviews) | 9.0 (20670 reviews) | 
  | **Ease of Use** | 9.3 (326 reviews) | 8.4 (604 reviews) | 9.2 (20788 reviews) | 
  | **Ease of Setup** | 9.2 (271 reviews) | 7.6 (361 reviews) | 9.0 (8123 reviews) | 
  | **Ease of Admin** | 9.1 (38 reviews) | 7.9 (349 reviews) | 8.9 (7621 reviews) | 
  | **Quality of Support** | 9.2 (276 reviews) | 8.5 (568 reviews) | 8.6 (14663 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (39 reviews) | 8.5 (341 reviews) | 8.8 (6671 reviews) | 
  | **Product Direction (% positive)** | 9.4 (310 reviews) | 8.6 (578 reviews) | 7.7 (20212 reviews) | 

---
## Pricing

### Experience.com

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Qualtrics Customer Experience

#### Entry-Level Pricing

Plan: Frontline Care

Price: Contact Us

Description: Best for customer experience and contact center leaders who want to retain and upsell more customers

Key Features:
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)

[Browse all 4 editions](https://www.g2.com/products/qualtrics-customer-experience/pricing)

#### Free Trial

No

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Social Media Analytics

| Product | Score | Reviews |
|---|---|---|
| **Experience.com** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.3/10 | 86 |
| **SurveyMonkey** | N/A | N/A |

#### Social Analytics

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Competitor Analysis** | Not enough data | 8.2 (59 reviews) | Not enough data | 
| **Follower Analysis** | Not enough data | 8.2 (65 reviews) | Not enough data | 
| **Post Performance** | Not enough data | 8.5 (68 reviews) | Not enough data | 
| **Paid Campaign Tracking** | Not enough data | Not enough data | Not enough data | 
| **Attribution** | Not enough data | Not enough data | Not enough data | 
| **Hashtag Analytics** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Reports & Dashboards

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Report Customizability** | Not enough data | 8.2 (72 reviews) | Not enough data | 
| **Report Exporting** | Not enough data | 8.2 (73 reviews) | Not enough data | 
| **Scalability** | Not enough data | 8.3 (71 reviews) | Not enough data | 
| **White Label** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Social Media Analytics

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Insight Engines

| Product | Score | Reviews |
|---|---|---|
| **Experience.com** | 9.2/10 | 20 |
| **Qualtrics Customer Experience** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Content Management

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Data Centralization - Insight Engines** | 9.2 (19 reviews) | Not enough data | Not enough data | 
| **Archiving - Insight Engines** | 9.2 (18 reviews) | Not enough data | Not enough data | 
| **Search Analysis - Insight Engines** | 9.2 (19 reviews) | Not enough data | Not enough data | 

#### Content Discovery

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Search Interface - Insight Engines** | 9.2 (19 reviews) | Not enough data | Not enough data | 
| **AI Functionality - Insight Engines** | 9.1 (19 reviews) | Not enough data | Not enough data | 
| **NLP Functionality - Insight Engines** | 9.1 (18 reviews) | Not enough data | Not enough data | 
| **Data Mining - Insight Engines** | 9.1 (19 reviews) | Not enough data | Not enough data | 
| **Structured Navigation - Insight Engines** | 9.0 (19 reviews) | Not enough data | Not enough data | 
| **Machine Learning - Insight Engines** | 9.2 (19 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **AI Text Generation** | 9.2 (13 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 9.2 (13 reviews) | Not enough data | Not enough data | 

### Personalization Engines

| Product | Score | Reviews |
|---|---|---|
| **Experience.com** | 8.6/10 | 14 |
| **Qualtrics Customer Experience** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Segmentation

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **A/B Testing** | Feature Not Available | Not enough data | Not enough data | 
| **Customer Profiles** | 9.0 (13 reviews) | Not enough data | Not enough data | 

#### Targeting

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Behavioral Targeting** | 8.6 (13 reviews) | Not enough data | Not enough data | 
| **Contextual Targeting** | 8.9 (14 reviews) | Not enough data | Not enough data | 

#### Triggered Content

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Geofencing** | 8.8 (14 reviews) | Not enough data | Not enough data | 
| **Triggered Emails** | Feature Not Available | Not enough data | Not enough data | 
| **Triggered Messages** | 8.5 (12 reviews) | Not enough data | Not enough data | 

#### Personalized Content

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Recommendation Engine** | 8.9 (12 reviews) | Not enough data | Not enough data | 
| **Personalized Discounts** | 8.9 (11 reviews) | Not enough data | Not enough data | 
| **Website Personalization** | Feature Not Available | Not enough data | Not enough data | 

#### Agentic AI - Personalization Engines

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Local Listing Management

| Product | Score | Reviews |
|---|---|---|
| **Experience.com** | 9.5/10 | 20 |
| **Qualtrics Customer Experience** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Listing Management

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Network Directory** | 9.4 (20 reviews) | Not enough data | Not enough data | 
| **Data Aggregators** | 9.5 (17 reviews) | Not enough data | Not enough data | 
| **Duplicate Monitoring** | 9.4 (17 reviews) | Not enough data | Not enough data | 
| **Optimization** | 9.1 (16 reviews) | Not enough data | Not enough data | 

#### Performance

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Real-Time Updates** | 9.7 (17 reviews) | Not enough data | Not enough data | 
| **Analytics** | 9.4 (18 reviews) | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Experience.com** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.8/10 | 44 |
| **SurveyMonkey** | N/A | N/A |

#### Quality Assurance

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Evaluation** | Not enough data | 9.1 (37 reviews) | Not enough data | 
| **Calibration** | Not enough data | 8.8 (36 reviews) | Not enough data | 
| **Reports** | Not enough data | 8.4 (38 reviews) | Not enough data | 

#### Engagement

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Feedback** | Not enough data | 8.4 (39 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 8.8 (39 reviews) | Not enough data | 
| **Training** | Not enough data | 8.7 (35 reviews) | Not enough data | 

#### Performance

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Integrations** | Not enough data | 8.7 (34 reviews) | Not enough data | 
| **Compliance** | Not enough data | 9.3 (35 reviews) | Not enough data | 

#### Generative AI

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Local SEO

| Product | Score | Reviews |
|---|---|---|
| **Experience.com** | 9.2/10 | 56 |
| **Qualtrics Customer Experience** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Local Search Optimization

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Rank Tracking** | 9.0 (52 reviews) | Not enough data | Not enough data | 
| **Online Listings** | 9.0 (49 reviews) | Not enough data | Not enough data | 
| **Google My Business** | 9.1 (50 reviews) | Not enough data | Not enough data | 
| **Reputation Management** | 9.3 (53 reviews) | Not enough data | Not enough data | 
| **Social Media** | 9.2 (51 reviews) | Not enough data | Not enough data | 
| **Dashboards and Reporting** | 9.4 (51 reviews) | Not enough data | Not enough data | 

### Competitive Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Experience.com** | 9.0/10 | 40 |
| **Qualtrics Customer Experience** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Platform Basics

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Centralized Platform** | 9.1 (36 reviews) | Not enough data | Not enough data | 
| **Web Tracking** | 8.9 (38 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Competitive Intelligence

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 

#### Platform Data

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Product Details** | 9.1 (37 reviews) | Not enough data | Not enough data | 
| **Customer Feedback & Reviews** | 9.3 (38 reviews) | Not enough data | Not enough data | 
| **Channel Acquisition** | Feature Not Available | Not enough data | Not enough data | 

#### Platform Content 

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Battlecards** | 8.6 (35 reviews) | Not enough data | Not enough data | 

#### Platform Reporting

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Customizable Dashboard** | 8.8 (36 reviews) | Not enough data | Not enough data | 
| **Benchmark Reporting** | 9.0 (36 reviews) | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Experience.com** | 9.1/10 | 136 |
| **Qualtrics Customer Experience** | 8.4/10 | 137 |
| **SurveyMonkey** | N/A | N/A |

#### Analytics

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Net Promoter Score (NPS)** | 9.2 (127 reviews) | 9.1 (111 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 9.3 (129 reviews) | 8.9 (109 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 9.1 (125 reviews) | 8.8 (105 reviews) | Not enough data | 
| **Gamification** | 8.6 (119 reviews) | 7.7 (60 reviews) | Not enough data | 

#### Customization

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Stakeholder Management** | 8.6 (118 reviews) | 8.4 (94 reviews) | Not enough data | 
| **Multilanguage Support** | 8.3 (113 reviews) | 8.4 (101 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.8 (115 reviews) | 8.6 (94 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.7 (110 reviews) | 8.4 (91 reviews) | Not enough data | 

#### Generative AI

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **AI Text Generation** | 9.0 (105 reviews) | 8.3 (11 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (109 reviews) | 7.7 (11 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Autonomous Task Execution** | 9.8 (7 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 10.0 (7 reviews) | 8.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.8 (7 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 9.8 (7 reviews) | Not enough data | Not enough data | 

### Review Management

| Product | Score | Reviews |
|---|---|---|
| **Experience.com** | 8.8/10 | 90 |
| **Qualtrics Customer Experience** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Collection

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Authentification** | 8.8 (81 reviews) | Not enough data | Not enough data | 
| **Review Forms** | 8.9 (80 reviews) | Not enough data | Not enough data | 
| **Personalization** | 8.8 (84 reviews) | Not enough data | Not enough data | 
| **Engagement** | 8.9 (79 reviews) | Not enough data | Not enough data | 
| **Community Q&A** | 8.4 (72 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Review Management

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Adaptive Learning** | 9.4 (9 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 9.4 (9 reviews) | Not enough data | Not enough data | 

#### Moderation

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Reviewer Validation** | Feature Not Available | Not enough data | Not enough data | 
| **Response Types** | Feature Not Available | Not enough data | Not enough data | 
| **Legal Agreements** | Feature Not Available | Not enough data | Not enough data | 

#### Use Cases

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **E-commerce** | 8.4 (73 reviews) | Not enough data | Not enough data | 
| **Retail** | 8.4 (75 reviews) | Not enough data | Not enough data | 
| **Customer Service** | 8.8 (79 reviews) | Not enough data | Not enough data | 

#### Administration

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Incentives** | 8.1 (73 reviews) | Not enough data | Not enough data | 
| **Syndication** | 8.4 (75 reviews) | Not enough data | Not enough data | 
| **Insights** | 8.7 (72 reviews) | Not enough data | Not enough data | 
| **Content** | 8.9 (73 reviews) | Not enough data | Not enough data | 
| **Sampling** | Feature Not Available | Not enough data | Not enough data | 

#### Display Options

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Badges** | 9.0 (74 reviews) | Not enough data | Not enough data | 
| **Widgets** | 8.9 (80 reviews) | Not enough data | Not enough data | 
| **Integration & APIs** | 8.6 (70 reviews) | Not enough data | Not enough data | 
| **Marketing** | 8.8 (71 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **AI Text Generation** | 9.0 (65 reviews) | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Experience.com** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.3/10 | 132 |
| **SurveyMonkey** | 7.9/10 | 193 |

#### Feedback Management

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Tagging** | Not enough data | 8.3 (92 reviews) | 7.8 (149 reviews) | 
| **Segmentation** | Not enough data | 8.6 (99 reviews) | 8.1 (147 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.3 (118 reviews) | 8.1 (158 reviews) | 

#### Feedback Analysis

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | 8.3 (102 reviews) | 8.1 (144 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.3 (104 reviews) | 7.9 (144 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 8.7 (103 reviews) | 7.6 (138 reviews) | 

#### Feedback Sources

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Online Reviews** | Not enough data | 8.3 (94 reviews) | 8.1 (147 reviews) | 
| **Surveys** | Not enough data | 9.0 (121 reviews) | 9.1 (169 reviews) | 
| **Social Media** | Not enough data | 8.4 (82 reviews) | 7.8 (138 reviews) | 
| **Customer Service Channels** | Not enough data | 8.7 (85 reviews) | 7.7 (136 reviews) | 

#### Generative AI

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (10 reviews) | 7.4 (130 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (10 reviews) | 7.6 (81 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Experience.com** | 9.0/10 | 62 |
| **Qualtrics Customer Experience** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 1702 |

#### Survey Management

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Survey Builder** | 9.1 (58 reviews) | Not enough data | 9.0 (1500 reviews) | 
| **Question Types** | 9.0 (56 reviews) | Not enough data | 8.9 (1442 reviews) | 
| **Templates** | 9.0 (54 reviews) | Not enough data | 8.6 (1358 reviews) | 
| **Survey Distribution** | 9.1 (57 reviews) | Not enough data | 8.9 (1418 reviews) | 

#### Survey Customization

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Branching/Skip Logic** | 8.9 (52 reviews) | Not enough data | 8.4 (1169 reviews) | 
| **Branding** | 9.1 (55 reviews) | Not enough data | 8.2 (1205 reviews) | 
| **Multimedia Support** | 8.9 (54 reviews) | Not enough data | 8.1 (1073 reviews) | 
| **Multilingual Surveys** | 8.5 (48 reviews) | Not enough data | 8.1 (905 reviews) | 

#### Survey Insights

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Reporting & Analytics** | 9.0 (57 reviews) | Not enough data | 8.6 (1413 reviews) | 
| **BI Tools Integration** | 9.0 (50 reviews) | Not enough data | 8.0 (945 reviews) | 
| **Data Exporting** | 8.9 (51 reviews) | Not enough data | 8.5 (1266 reviews) | 
| **Permissions** | 9.1 (52 reviews) | Not enough data | 8.4 (1138 reviews) | 

#### Agentic AI - Survey

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Adaptive Learning** | 9.3 (10 reviews) | Not enough data | 7.6 (147 reviews) | 
| **Proactive Assistance** | 9.3 (10 reviews) | Not enough data | 7.7 (151 reviews) | 
| **Decision Making** | 9.3 (10 reviews) | Not enough data | 8.0 (151 reviews) | 

### Social Media Listening Tools

| Product | Score | Reviews |
|---|---|---|
| **Experience.com** | N/A | N/A |
| **Qualtrics Customer Experience** | 7.8/10 | 97 |
| **SurveyMonkey** | N/A | N/A |

#### Monitoring & Listening

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Social Measurement** | Not enough data | 8.4 (82 reviews) | Not enough data | 
| **Influencer Identification** | Not enough data | 7.7 (72 reviews) | Not enough data | 
| **Brand Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Keyword Tracking** | Not enough data | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | Not enough data | 
| **Competitor Analysis** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Social Media Listening Tools

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Data Management & Analysis

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Sentiment Analysis** | Not enough data | 7.2 (81 reviews) | Not enough data | 
| **Social Reporting** | Not enough data | 7.8 (83 reviews) | Not enough data | 
| **Alerts and Notifications** | Not enough data | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Experience.com** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 245 |

#### Customization

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Custom Fields** | Not enough data | Not enough data | 8.6 (209 reviews) | 
| **Conditional Logic** | Not enough data | Not enough data | 8.3 (194 reviews) | 
| **Multi-page Forms** | Not enough data | Not enough data | 8.7 (214 reviews) | 
| **Design** | Not enough data | Not enough data | 8.6 (227 reviews) | 

#### Additional Functionality

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Embedded Forms** | Not enough data | Not enough data | 8.3 (173 reviews) | 
| **Offline Capability** | Not enough data | Not enough data | 7.6 (151 reviews) | 
| **Notifications** | Not enough data | Not enough data | 8.3 (197 reviews) | 
| **Payments** | Not enough data | Not enough data | 7.8 (150 reviews) | 
| **Mobile Forms** | Not enough data | Not enough data | 8.5 (205 reviews) | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Experience.com** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.7/10 | 48 |
| **SurveyMonkey** | N/A | N/A |

#### Platform

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Health Score** | Not enough data | 8.5 (45 reviews) | Not enough data | 
| **Customer Profiles** | Not enough data | 9.1 (45 reviews) | Not enough data | 
| **Notifications** | Not enough data | 8.9 (45 reviews) | Not enough data | 

#### Predictions

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Service Quality Assurance** | Not enough data | 8.9 (44 reviews) | Not enough data | 
| **Analytics** | Not enough data | 8.7 (45 reviews) | Not enough data | 
| **Revenue Impact** | Not enough data | Feature Not Available | Not enough data | 
| **Artificial Intelligence** | Not enough data | 8.4 (44 reviews) | Not enough data | 
| **Sentiment** | Not enough data | 8.9 (46 reviews) | Not enough data | 
| **Retention** | Not enough data | 8.7 (46 reviews) | Not enough data | 

#### Generative AI

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (8 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.8 (8 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Experience.com** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.4/10 | 157 |
| **SurveyMonkey** | N/A | N/A |

#### Generative AI

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Mentions** | Not enough data | 8.7 (133 reviews) | Not enough data | 
| **Tickets** | Not enough data | 8.3 (97 reviews) | Not enough data | 
| **Macros** | Not enough data | 8.4 (73 reviews) | Not enough data | 

#### Channels

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Email** | Not enough data | 8.5 (67 reviews) | Not enough data | 
| **Social** | Not enough data | 8.8 (136 reviews) | Not enough data | 
| **Live Chat** | Not enough data | Feature Not Available | Not enough data | 
| **Phone** | Not enough data | Feature Not Available | Not enough data | 
| **Text** | Not enough data | 8.2 (51 reviews) | Not enough data | 

#### Insight

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Surveys** | Not enough data | 8.3 (69 reviews) | Not enough data | 
| **Reporting** | Not enough data | 8.3 (123 reviews) | Not enough data | 
| **Visitor Activity** | Not enough data | 8.1 (50 reviews) | Not enough data | 
| **Help Desk** | Not enough data | Feature Not Available | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Experience.com** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Experience.com** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Experience.com** | 9.2/10 | 150 |
| **Qualtrics Customer Experience** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Consumer Intelligence

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Customer Feedback** | 9.4 (140 reviews) | Not enough data | Not enough data | 
| **Competitive Intelligence** | 9.1 (127 reviews) | Not enough data | Not enough data | 
| **Sentiment Analysis** | 9.2 (133 reviews) | Not enough data | Not enough data | 

#### Reporting

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Revenue Reporting** | 8.1 (113 reviews) | Not enough data | Not enough data | 
| **Corporate Reporting** | 8.8 (124 reviews) | Not enough data | Not enough data | 
| **Dashboard** | 9.3 (132 reviews) | Not enough data | Not enough data | 

#### Media Monitoring

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Social Networks Monitoring** | 9.0 (123 reviews) | Not enough data | Not enough data | 
| **Social Media Management** | 9.0 (124 reviews) | Not enough data | Not enough data | 
| **Digital Media Monitoring** | Feature Not Available | Not enough data | Not enough data | 

#### In-House Management

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Employee Performance** | 8.9 (116 reviews) | Not enough data | Not enough data | 
| **Team Workflow** | 8.6 (109 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **AI Text Generation** | 9.2 (83 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Autonomous Task Execution** | 9.6 (26 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 9.5 (25 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 9.4 (27 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 9.5 (25 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 9.5 (25 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 9.5 (25 reviews) | Not enough data | Not enough data | 

### Local Marketing

| Product | Score | Reviews |
|---|---|---|
| **Experience.com** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Platform

| Feature | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Internationalization** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 
| **Reporting and Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Mobile User Support** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Experience.com (10):** [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms), [Experience Management Software](https://www.g2.com/categories/experience-management), [Competitive Intelligence Tools](https://www.g2.com/categories/competitive-intelligence), [Personalization Engines](https://www.g2.com/categories/personalization-engines), [Local Listing Management Software](https://www.g2.com/categories/local-listing-management), [Local SEO Software](https://www.g2.com/categories/local-seo), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Review Management Software](https://www.g2.com/categories/review-management-software), [Survey Software](https://www.g2.com/categories/survey), [Insight Engines Software](https://www.g2.com/categories/insight-engines)

**Unique to Qualtrics Customer Experience (9):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [SAP Store Software](https://www.g2.com/categories/sap-store), [Experience Management Software](https://www.g2.com/categories/experience-management), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)

**Unique to SurveyMonkey (3):** [Survey Software](https://www.g2.com/categories/survey), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | Experience.com | Qualtrics Customer Experience | SurveyMonkey | 
|---|---|---|---|
| **Small-Business** | 32.5% | 12.7% | 36.5% | 
| **Mid-Market** | 43.6% | 35.7% | 34.1% | 
| **Enterprise** | 23.9% | 51.5% | 29.4% | 

### By Industry

#### Experience.com

- **Financial Services:** 50.6%
- **Real Estate:** 25.6%
- **Banking:** 18.0%
- **Insurance:** 1.5%
- **Marketing and Advertising:** 0.9%
- **Capital Markets:** 0.6%
- **Wholesale:** 0.3%
- **Public Safety:** 0.3%
- **Import and Export:** 0.3%
- **Higher Education:** 0.3%
- **Other:** 1.7%

#### Qualtrics Customer Experience

- **Information Technology and Services:** 10.4%
- **Higher Education:** 7.0%
- **Computer Software:** 5.3%
- **Marketing and Advertising:** 5.3%
- **Education Management:** 5.3%
- **Telecommunications:** 4.5%
- **Financial Services:** 4.2%
- **Insurance:** 3.3%
- **Market Research:** 2.8%
- **Banking:** 2.8%
- **Other:** 49.2%

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

---
## Alternatives

### Alternatives to Experience.com

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4059 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1121 reviews)
- [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4040 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)
- [Semrush](https://www.g2.com/products/semrush/reviews) — 4.5/5 stars (3383 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (641 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [SE Ranking](https://www.g2.com/products/se-ranking/reviews) — 4.8/5 stars (1551 reviews)
- [NiceJob](https://www.g2.com/products/nicejob/reviews) — 4.8/5 stars (416 reviews)

### Alternatives to Qualtrics Customer Experience

- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4059 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (206 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1709 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1138 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5146 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (994 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (949 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (471 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (559 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)

---
## Top Discussions

### Experience.com

- Title: [What is Experience.com used for?](https://www.g2.com/discussions/what-is-experience-com-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Experience Management Software"

### Qualtrics Customer Experience

- Title: [How do other school districts use the platform?  We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) — 3 comments, 1 upvote
  > **Top comment:** "@shawnwigg on Twitter is an excellent resource on this use case"
- Title: [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) — 1 comment
  > **Top comment:** "It acts an listening agent where you  an build, collect and organise data and gain insights out of the visualised data. 
Provides the summary for next..."
- Title: [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) — 1 comment
  > **Top comment:** "Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. "
- Title: [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) — 1 comment, 1 upvote
  > **Top comment:** "good work "
- Title: [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) — 1 comment
  > **Top comment:** "It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on data"

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/experience-com-vs-qualtrics-customer-experience-vs-surveymonkey)