Compare Paychex and PrimePay 
At a Glance
Market Segments
Small-Business (75.5% of reviews)
Small-Business (64.2% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
Contact Us 1 User Per Month
Paychex
Star Rating
(1,645)4.1 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor for Pricing
Learn more about PaychexPrimePay
Star Rating
(97)4.2 out of 5
Market Segments
Small-Business (64.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Paychex excels in overall user satisfaction, reflected in its higher G2 Score compared to PrimePay. Users appreciate the clean, user-friendly interface and the ability to see paychecks in real time, making payroll management straightforward and efficient.
- According to verified reviews, Paychex offers a more comprehensive feature set, particularly in payroll and HR functionalities. Users highlight the customizability of dashboards and reports, allowing for tailored experiences that meet specific business needs.
- Reviewers mention that PrimePay stands out for its flexibility in pricing and module selection, enabling clients to choose services that fit their budget. This aspect has been particularly appealing for small businesses looking to manage costs effectively.
- Users say that Paychex's implementation process is notably smooth, with many praising the intuitive onboarding wizard that simplifies setup. This contrasts with PrimePay, where some users have expressed a desire for a more streamlined setup experience.
- Reviewers highlight the quality of support from Paychex, noting the responsiveness of dedicated account representatives who assist with custom report creation. In comparison, while PrimePay users appreciate the level of responsiveness, they have not reported the same depth of support for complex queries.
- According to recent feedback, Paychex's robust payroll features, such as real-time paycheck visibility and a centralized location for pay and benefits, contribute to a more satisfying day-to-day experience compared to PrimePay, which, while easy to use, may lack some advanced functionalities.
Pricing
Entry-Level Pricing
PrimePay
Core Bundle
Contact Us
1 User Per Month
Core – Time-Saving
Designed for small teams on the go, the Core bundle delivers everything you need to run payroll with ease. Enjoy automated, unlimited payroll, free 2-day direct deposit, federal and single-state tax filing, plus standard reports and pay stubs. With chat support included, you’ll always have help when you need it. Add electronic year-end documents (W-2s, 1099s) anytime for even more convenience.
- Unlimited Payroll
- Automated Payroll
- Chat Support
Free Trial
Paychex
No trial information availablePrimePay
No trial information availableRatings
Meets Requirements
8.7
1,315
8.4
77
Ease of Use
8.5
1,376
8.2
79
Ease of Setup
8.3
986
7.7
49
Ease of Admin
8.5
963
8.3
43
Quality of Support
8.3
1,269
7.5
71
Has the product been a good partner in doing business?
8.5
961
8.4
46
Product Direction (% positive)
7.5
1,293
6.8
77
Features by Category
Core HR
8.1
114
8.7
17
7.9
107
8.8
14
7.8
53
Feature Not Available
8.1
77
7.9
13
8.4
114
8.0
15
7.8
115
8.5
14
Generative AI
4.3
5
Feature Not Available
Platform
7.5
312
7.8
17
7.4
165
7.6
17
Feature Not Available
7.5
14
8.3
400
8.3
18
8.5
410
8.4
18
8.0
292
Feature Not Available
8.2
401
8.1
18
8.5
424
8.8
18
Expense Reports
8.4
40
|
Verified
Not enough data
8.2
32
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
26
|
Verified
Not enough data
8.8
37
|
Verified
Not enough data
Feature Not Available
Not enough data
7.4
19
|
Verified
Not enough data
Agentic AI - Expense Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Travel Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
16
|
Verified
Not enough data
Client Invoicing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Not enough data
Mobile
7.6
25
|
Verified
Not enough data
7.5
21
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
7.7
13
Not enough data
7.8
24
|
Verified
Not enough data
Administration
8.5
26
|
Verified
Not enough data
Administration
8.0
135
|
Verified
Not enough data
7.9
137
|
Verified
Not enough data
8.1
141
|
Verified
Not enough data
7.9
131
|
Verified
Not enough data
8.3
199
|
Verified
Not enough data
Platform
8.2
217
|
Verified
Not enough data
7.7
99
|
Verified
Not enough data
6.9
35
Not enough data
8.2
208
|
Verified
Not enough data
8.0
149
|
Verified
Not enough data
7.5
76
|
Verified
Not enough data
Employee Self Service
8.6
855
|
Verified
8.0
53
8.0
547
|
Verified
6.8
37
8.3
530
|
Verified
6.9
43
Administration
8.7
861
|
Verified
8.4
52
7.9
563
|
Verified
7.6
43
9.3
933
|
Verified
8.7
55
8.5
407
|
Verified
Feature Not Available
8.9
780
|
Verified
7.9
46
8.7
564
|
Verified
7.4
40
8.6
458
|
Verified
7.5
40
9.2
783
|
Verified
8.1
46
9.1
832
|
Verified
8.0
47
Taxes
9.1
880
|
Verified
7.9
49
9.0
835
|
Verified
7.3
44
9.1
828
|
Verified
7.7
45
Integration
7.8
264
|
Verified
6.4
31
7.7
303
|
Verified
7.5
33
7.7
307
|
Verified
Feature Not Available
7.6
266
|
Verified
Feature Not Available
Platform
8.6
862
|
Verified
7.5
46
8.6
841
|
Verified
7.7
47
8.7
877
|
Verified
8.0
51
8.7
729
|
Verified
7.9
40
Benefits Administration Platform Features
8.2
233
8.3
13
8.0
196
8.3
11
7.0
112
6.7
8
8.3
172
8.0
10
8.5
190
8.0
11
8.2
226
8.9
12
8.4
211
8.2
10
7.9
152
Feature Not Available
Benefits Administration Platform Features
8.2
233
8.3
13
8.0
196
8.3
11
7.0
112
6.7
8
8.3
172
8.0
10
8.5
190
8.0
11
8.2
226
8.9
12
8.4
211
8.2
10
8.3
223
8.5
11
7.9
152
Feature Not Available
7.6
102
6.2
7
5.8
19
Not enough data
6.7
23
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Platform
7.5
312
7.8
17
7.4
165
7.6
17
Feature Not Available
7.5
14
8.3
400
8.3
18
8.5
410
8.4
18
8.0
292
Feature Not Available
8.2
401
8.1
18
8.5
424
8.8
18
Compliance
6.7
10
Not enough data
6.7
8
Not enough data
6.7
10
Not enough data
Platform
6.5
9
Not enough data
7.0
9
Not enough data
6.5
9
Not enough data
Support
6.2
10
Not enough data
7.0
9
Not enough data
6.9
8
Not enough data
6.5
11
Not enough data
6.9
12
Not enough data
6.0
13
Not enough data
6.0
12
Not enough data
Automation
7.3
25
8.3
8
Logistics
7.9
30
8.3
8
7.5
27
8.5
8
6.7
25
7.1
7
Management
6.5
19
8.3
7
7.4
20
8.1
7
7.7
25
7.5
8
8.0
30
7.4
9
8.1
30
7.9
8
8.4
31
8.2
10
7.6
28
8.8
8
Monitoring
7.6
25
8.3
8
7.6
26
8.3
8
7.1
26
Feature Not Available
Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Recruiting and Onboarding
6.8
21
Not enough data
6.6
50
Not enough data
7.6
22
|
Verified
Not enough data
Platform
7.5
312
7.8
17
7.4
165
7.6
17
Feature Not Available
7.5
14
8.3
400
8.3
18
8.5
410
8.4
18
8.0
292
Feature Not Available
8.2
401
8.1
18
8.5
424
8.8
18
Background Check Administration
8.0
21
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
Background Check Data
7.8
9
Not enough data
6.9
7
Not enough data
7.8
9
Not enough data
Background Check Additional Functionality
6.7
8
Not enough data
6.5
8
Not enough data
5.2
7
Not enough data
AI Insight Check - Background Check
Feature Not Available
Not enough data
AI Investigation and Verification - Background Check
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance reviews
5.0
8
Not enough data
6.9
9
Not enough data
5.6
8
Not enough data
Goals
6.0
8
Not enough data
6.2
7
Not enough data
Feedback
6.5
9
Not enough data
6.5
8
Not enough data
6.5
8
Not enough data
6.0
7
Not enough data
Data
6.7
8
Not enough data
6.7
9
Not enough data
Agentic AI - Performance Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Reports
6.8
11
Not enough data
6.9
12
Not enough data
6.8
12
Not enough data
8.2
12
Not enough data
Cleaning
6.4
13
Not enough data
7.6
11
Not enough data
8.0
11
Not enough data
Generative AI
Feature Not Available
Not enough data
6.9
9
Not enough data
5.7
9
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sourcing
8.0
15
Not enough data
8.2
13
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Candidate Management - Applicant Tracking System
8.1
15
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.5
312
7.8
17
7.4
165
7.6
17
Feature Not Available
7.5
14
8.3
400
8.3
18
8.5
410
8.4
18
8.0
292
Feature Not Available
8.2
401
8.1
18
8.5
424
8.8
18
AI - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Onboarding
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Platform Content
8.0
106
Not enough data
8.2
114
Not enough data
8.2
95
Not enough data
7.6
47
Not enough data
7.0
46
Not enough data
7.1
45
Not enough data
Platform Additional Functionality
8.4
130
Not enough data
7.5
52
Not enough data
7.9
61
Not enough data
7.8
83
Not enough data
7.9
101
Not enough data
Platform Data
7.7
57
Not enough data
7.9
78
Not enough data
7.6
64
Not enough data
Platform
7.5
312
7.8
17
7.4
165
7.6
17
Feature Not Available
7.5
14
8.3
400
8.3
18
8.5
410
8.4
18
8.0
292
Feature Not Available
8.2
401
8.1
18
8.5
424
8.8
18
Recruiting and Onboarding
6.6
50
Not enough data
8.3
117
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
LMS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Corporate Learning Management Systems
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Time Tracking
8.3
218
Not enough data
8.4
132
Not enough data
8.4
95
Not enough data
Client Invoicing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Not enough data
Mobile Time Tracking
8.3
151
Not enough data
Administration
8.0
135
|
Verified
Not enough data
7.9
137
|
Verified
Not enough data
8.1
141
|
Verified
Not enough data
7.9
131
|
Verified
Not enough data
8.3
199
|
Verified
Not enough data
Platform
8.2
217
|
Verified
Not enough data
7.7
99
|
Verified
Not enough data
6.9
35
Not enough data
8.2
208
|
Verified
Not enough data
8.0
149
|
Verified
Not enough data
7.5
76
|
Verified
Not enough data
Platform
7.5
312
7.8
17
7.4
165
7.6
17
Feature Not Available
7.5
14
8.3
400
8.3
18
8.5
410
8.4
18
8.0
292
Feature Not Available
8.2
401
8.1
18
8.5
424
8.8
18
Platform
7.5
312
7.8
17
7.4
165
7.6
17
Feature Not Available
7.5
14
8.3
400
8.3
18
8.5
410
8.4
18
8.0
292
Feature Not Available
8.2
401
8.1
18
8.5
424
8.8
18
Workforce Management Platform Features
8.8
31
Not enough data
8.0
27
Not enough data
8.6
68
Not enough data
8.4
67
Not enough data
8.4
29
Not enough data
Feature Not Available
Not enough data
8.8
41
Not enough data
9.0
59
Not enough data
7.7
27
Not enough data
8.2
38
Not enough data
Platform
7.5
312
7.8
17
7.4
165
7.6
17
Feature Not Available
7.5
14
8.3
400
8.3
18
8.5
410
8.4
18
8.0
292
Feature Not Available
8.2
401
8.1
18
8.5
424
8.8
18
Categories
Categories
Shared Categories
Paychex and PrimePay are categorized as Time & Attendance, Benefits Administration, Performance Management, Payroll, Corporate Learning Management Systems, Core HR, and HCM Software
Unique Categories
PrimePay has no unique categories
Reviews
Reviewers' Company Size
Paychex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PrimePay
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
7.0%
Construction
6.2%
Hospital & Health Care
4.7%
Real Estate
3.9%
Retail
3.9%
Other
74.4%
Accounting
7.4%
Construction
7.4%
Non-Profit Organization Management
6.4%
Financial Services
5.3%
Hospital & Health Care
5.3%
Other
68.1%
Discussions
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 Comments
EG
There is probably a base rate, determined by a minimum number of employees. As long as you have more than the minimum number of employees, the fee would be...Read more
Paycheck Stubs
3 Comments
EG
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more
Could you gear the instructions to the CLIENT instead of the PayChex representative?
2 Comments
EG
Paychex provided a printout that we give to employees that tells them how to set up their accounts. When I set up the company's online account a few years...Read more
Is PrimePay a good company?
1 Comment
DC
I have used almost all payroll companies. Although small, PrimePay has been the best overall.Read more
PrimePay has no more discussions with answers
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