Introducing G2.ai, the future of software buying.Try now
Compare Paychex and PrimePay 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
WebWork Time Tracker
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Mitratech AssureHire
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Checkmate
Visit Website
At a Glance
Market Segments
Small-Business (75.5% of reviews)
Small-Business (64.3% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
Contact Us 1 User Per Month
Paychex
Star Rating
(1,629)4.1 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor for Pricing
Learn more about PaychexPrimePay
Star Rating
(85)4.2 out of 5
Market Segments
Small-Business (64.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Paychex excels in "Ease of Setup" with a score of 8.4, while PrimePay falls behind at 7.5. Reviewers mention that Paychex's onboarding process is straightforward and user-friendly, making it easier for small businesses to get started.
- Reviewers mention that Paychex offers superior "Quality of Support" with a score of 8.4 compared to PrimePay's 7.5. Users on G2 appreciate the responsive customer service and helpful resources provided by Paychex, which enhances their overall experience.
- Users say that Paychex shines in "Direct Deposit" functionality, scoring 9.4, while PrimePay scores 8.4. Reviewers highlight the reliability and speed of Paychex's direct deposit feature, which is crucial for timely employee payments.
- G2 users report that PrimePay outperforms Paychex in "Time, Attendance, and PTO" management, scoring 8.5 against Paychex's 7.9. Reviewers mention that PrimePay's time tracking features are intuitive and integrate well with payroll processes.
- Users on G2 highlight that Paychex's "Employee Self Service" web portal scores 8.7, significantly higher than PrimePay's 7.7. Reviewers appreciate the ease with which employees can access their information and manage their benefits through Paychex's platform.
- Reviewers mention that Paychex's "Compliance" support is rated at 8.4, while PrimePay's is lower at 8.0. Users report that Paychex provides comprehensive resources and tools to help businesses stay compliant with regulations, which is a significant advantage for small businesses.
Pricing
Entry-Level Pricing
PrimePay
Core Bundle
Contact Us
1 User Per Month
Core – Time-Saving
Designed for small teams on the go, the Core bundle delivers everything you need to run payroll with ease. Enjoy automated, unlimited payroll, free 2-day direct deposit, federal and single-state tax filing, plus standard reports and pay stubs. With chat support included, you’ll always have help when you need it. Add electronic year-end documents (W-2s, 1099s) anytime for even more convenience.
- Unlimited Payroll
- Automated Payroll
- Chat Support
Free Trial
Paychex
No trial information availablePrimePay
No trial information availableRatings
Meets Requirements
8.7
1,304
8.3
67
Ease of Use
8.5
1,364
8.1
69
Ease of Setup
8.3
974
7.6
41
Ease of Admin
8.5
954
8.2
41
Quality of Support
8.3
1,257
7.7
62
Has the product been a good partner in doing business?
8.5
953
8.4
44
Product Direction (% positive)
7.5
1,281
7.1
69
Features by Category
Core HR
8.1
113
8.7
17
7.8
106
8.8
14
7.8
52
Feature Not Available
8.1
76
7.9
13
8.4
113
7.9
13
7.7
114
8.5
14
Generative AI
4.3
5
Feature Not Available
Platform
7.5
312
7.8
17
7.4
165
7.5
16
Feature Not Available
7.5
14
8.3
400
8.3
18
8.5
409
8.4
18
8.0
292
Feature Not Available
8.2
401
8.1
18
8.4
423
8.8
18
Expense Reports
8.4
40
|
Verified
Not enough data
8.2
32
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
26
|
Verified
Not enough data
8.8
37
|
Verified
Not enough data
Feature Not Available
Not enough data
7.4
19
|
Verified
Not enough data
Agentic AI - Expense Management
Not enough data
Not enough data
Not enough data
Not enough data
Travel Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
16
|
Verified
Not enough data
Client Invoicing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Not enough data
Mobile
7.6
25
|
Verified
Not enough data
7.5
21
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
Feature Not Available
Not enough data
7.8
24
|
Verified
Not enough data
Administration
8.5
26
|
Verified
Not enough data
Administration
8.0
135
|
Verified
Not enough data
7.9
137
|
Verified
Not enough data
8.1
141
|
Verified
Not enough data
7.9
131
|
Verified
Not enough data
8.3
199
|
Verified
Not enough data
Platform
8.2
217
|
Verified
Not enough data
7.7
99
|
Verified
Not enough data
6.9
35
Not enough data
8.2
208
|
Verified
Not enough data
8.0
149
|
Verified
Not enough data
7.5
76
|
Verified
Not enough data
Employee Self Service
8.6
850
|
Verified
7.9
52
8.0
544
|
Verified
6.8
37
8.3
528
|
Verified
6.9
43
Administration
8.7
854
|
Verified
8.4
50
7.9
560
|
Verified
7.4
41
9.3
929
|
Verified
8.6
54
8.5
405
|
Verified
Feature Not Available
8.9
778
|
Verified
7.9
45
8.7
562
|
Verified
7.4
40
8.6
454
|
Verified
7.5
40
9.1
780
|
Verified
8.1
46
9.1
829
|
Verified
8.0
47
Taxes
9.1
876
|
Verified
7.9
46
9.0
832
|
Verified
7.3
42
9.1
825
|
Verified
7.8
44
Integration
7.8
262
|
Verified
6.5
30
7.7
302
|
Verified
7.5
33
7.7
306
|
Verified
Feature Not Available
7.6
265
|
Verified
Feature Not Available
Platform
8.6
859
|
Verified
7.5
44
8.6
837
|
Verified
7.7
47
8.8
871
|
Verified
8.1
49
8.7
724
|
Verified
7.9
39
Benefits Administration Platform Features
8.2
233
8.2
12
8.0
196
8.3
11
7.0
112
6.7
8
8.3
172
8.0
10
8.5
190
8.0
11
8.3
225
8.9
12
8.4
210
8.1
8
7.9
152
Feature Not Available
Benefits Administration Platform Features
8.2
233
8.2
12
8.0
196
8.3
11
7.0
112
6.7
8
8.3
172
8.0
10
8.5
190
8.0
11
8.3
225
8.9
12
8.4
210
8.1
8
8.3
222
8.5
11
7.9
152
Feature Not Available
7.6
102
6.2
7
5.8
19
Not enough data
6.7
23
Not enough data
Generative AI
6.2
14
Feature Not Available
6.1
14
Feature Not Available
6.2
14
Feature Not Available
Platform
7.5
312
7.8
17
7.4
165
7.5
16
Feature Not Available
7.5
14
8.3
400
8.3
18
8.5
409
8.4
18
8.0
292
Feature Not Available
8.2
401
8.1
18
8.4
423
8.8
18
Compliance
6.7
10
Not enough data
6.7
8
Not enough data
6.7
10
Not enough data
Platform
6.5
9
Not enough data
7.0
9
Not enough data
7.3
8
Not enough data
Support
6.2
10
Not enough data
7.0
9
Not enough data
6.9
8
Not enough data
7.2
10
Not enough data
6.9
12
Not enough data
6.5
12
Not enough data
6.5
11
Not enough data
Automation
7.3
25
8.3
8
Logistics
7.9
30
8.3
8
7.5
27
8.5
8
6.7
25
7.1
7
Management
6.5
19
8.3
7
7.4
20
8.1
7
7.7
25
7.5
8
8.0
30
7.4
9
8.1
30
7.9
8
8.4
31
8.2
10
7.6
28
8.8
8
Monitoring
7.6
25
8.3
8
7.6
26
8.3
8
7.1
26
Feature Not Available
Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Recruiting and Onboarding
6.8
21
Not enough data
6.6
50
Not enough data
7.6
22
|
Verified
Not enough data
Platform
7.5
312
7.8
17
7.4
165
7.5
16
Feature Not Available
7.5
14
8.3
400
8.3
18
8.5
409
8.4
18
8.0
292
Feature Not Available
8.2
401
8.1
18
8.4
423
8.8
18
Background Check Administration
8.0
21
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
Background Check Data
7.8
9
Not enough data
6.9
7
Not enough data
7.8
9
Not enough data
Background Check Additional Functionality
6.7
8
Not enough data
6.5
8
Not enough data
5.2
7
Not enough data
AI Insight Check - Background Check
Not enough data
Not enough data
AI Investigation and Verification - Background Check
Not enough data
Not enough data
Performance reviews
5.0
8
Not enough data
6.9
9
Not enough data
5.6
8
Not enough data
Goals
6.0
8
Not enough data
6.2
7
Not enough data
Feedback
6.5
9
Not enough data
6.5
8
Not enough data
6.5
8
Not enough data
6.0
7
Not enough data
Data
6.7
8
Not enough data
6.7
9
Not enough data
Agentic AI - Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Reports
6.8
11
Not enough data
6.9
12
Not enough data
6.8
12
Not enough data
8.2
12
Not enough data
Cleaning
6.4
13
Not enough data
7.6
11
Not enough data
8.0
11
Not enough data
Generative AI
7.0
9
Not enough data
6.9
9
Not enough data
5.7
9
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Onboarding
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
8.0
106
Not enough data
8.2
114
Not enough data
8.2
95
Not enough data
7.6
47
Not enough data
7.0
46
Not enough data
7.1
45
Not enough data
Platform Additional Functionality
8.4
130
Not enough data
7.5
52
Not enough data
7.9
61
Not enough data
7.8
83
Not enough data
7.9
101
Not enough data
Platform Data
7.7
57
Not enough data
7.9
78
Not enough data
7.6
64
Not enough data
Platform
7.5
312
7.8
17
7.4
165
7.5
16
Feature Not Available
7.5
14
8.3
400
8.3
18
8.5
409
8.4
18
8.0
292
Feature Not Available
8.2
401
8.1
18
8.4
423
8.8
18
Recruiting and Onboarding
6.6
50
Not enough data
8.3
117
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
LMS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Corporate Learning Management Systems
Not enough data
Not enough data
Not enough data
Not enough data
Time Tracking
8.3
218
Not enough data
8.4
132
Not enough data
8.4
95
Not enough data
Client Invoicing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Not enough data
Mobile Time Tracking
8.3
151
Not enough data
Administration
8.0
135
|
Verified
Not enough data
7.9
137
|
Verified
Not enough data
8.1
141
|
Verified
Not enough data
7.9
131
|
Verified
Not enough data
8.3
199
|
Verified
Not enough data
Platform
8.2
217
|
Verified
Not enough data
7.7
99
|
Verified
Not enough data
6.9
35
Not enough data
8.2
208
|
Verified
Not enough data
8.0
149
|
Verified
Not enough data
7.5
76
|
Verified
Not enough data
Platform
7.5
312
7.8
17
7.4
165
7.5
16
Feature Not Available
7.5
14
8.3
400
8.3
18
8.5
409
8.4
18
8.0
292
Feature Not Available
8.2
401
8.1
18
8.4
423
8.8
18
Platform
7.5
312
7.8
17
7.4
165
7.5
16
Feature Not Available
7.5
14
8.3
400
8.3
18
8.5
409
8.4
18
8.0
292
Feature Not Available
8.2
401
8.1
18
8.4
423
8.8
18
Workforce Management Platform Features
8.8
31
Not enough data
8.0
27
Not enough data
8.6
68
Not enough data
8.4
67
Not enough data
8.4
29
Not enough data
Feature Not Available
Not enough data
8.8
41
Not enough data
9.0
59
Not enough data
7.7
27
Not enough data
8.2
38
Not enough data
Platform
7.5
312
7.8
17
7.4
165
7.5
16
Feature Not Available
7.5
14
8.3
400
8.3
18
8.5
409
8.4
18
8.0
292
Feature Not Available
8.2
401
8.1
18
8.4
423
8.8
18
Categories
Categories
Shared Categories
Paychex and PrimePay are categorized as Payroll, HCM Software, Core HR, Performance Management, Benefits Administration, Corporate Learning Management Systems, and Time & Attendance
Unique Categories
Paychex is categorized as PEO Providers, HR Analytics, Onboarding, Time Tracking, Expense Management, Workforce Management, Candidate Relationship Management, and Background Check
PrimePay has no unique categories
Reviews
Reviewers' Company Size
Paychex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PrimePay
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
7.0%
Construction
6.2%
Hospital & Health Care
4.7%
Real Estate
4.0%
Retail
3.9%
Other
74.2%
Accounting
8.3%
Construction
7.1%
Non-Profit Organization Management
6.0%
Hospital & Health Care
6.0%
Financial Services
6.0%
Other
66.7%
Discussions
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 Comments
EG
There is probably a base rate, determined by a minimum number of employees. As long as you have more than the minimum number of employees, the fee would be...Read more
Paycheck Stubs
3 Comments
EG
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more
How can we get more training on reporting? Or custom reporting
2 Comments
NO
There are tutorials in the portal as well as you were assigned a dedicated specialist. either should be able to assist your in making custom reports.Read more
Is PrimePay a good company?
1 Comment
DC
I have used almost all payroll companies. Although small, PrimePay has been the best overall.Read more
PrimePay has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
