# PrimePay Reviews
**Vendor:** PrimePay  
**Category:** [Payroll Software](https://www.g2.com/categories/payroll)  
**Average Rating:** 4.2/5.0  
**Total Reviews:** 97
## About PrimePay
PrimePay makes HCM simple. For over 38 years, we’ve combined unwavering service with a unified payroll platform that streamlines time tracking, payroll and tax filing, and compliance. The result? Employees get paid accurately and on time, while businesses save hours, reduce compliance worries, and gain efficiency with personalized support. What sets PrimePay apart? • Unlimited Payroll Runs: Process Payroll as often as needed at no extra cost. • Chat or Phone Support: Get quick answers from our team through real-time chat or US-based phone service. • Free 2-Day Direct Deposit: Pay employees quickly with no extra cost for fast processing. • Single or Multi-State Tax Filing: Handle all payroll tax filings for one or multiple states with ease and compliance. • Reports & Pay Stubs: Access detailed payroll reports and digital pay stubs anytime. To learn more, visit primepay.com



## PrimePay Pros & Cons
**What users like:**

- Users highlight the **excellent customer support** of PrimePay, noting its helpfulness and responsiveness in resolving issues. (15 reviews)
- Users praise the **excellent customer support** of PrimePay, highlighting its helpfulness and fast response times. (13 reviews)
- Users appreciate the **user-friendly interface** of PrimePay, enhancing HR efficiency and simplifying employee management. (13 reviews)
- Users value the **centralized dashboard and user-friendly payroll management** of PrimePay, significantly enhancing HR efficiency. (8 reviews)
- Users value the **comprehensive payroll services** of PrimePay, appreciating the integration and quick specialist responses. (6 reviews)
- Users highlight the **fast response of payroll specialists** as a significant advantage of PrimePay's service. (6 reviews)
- User Interface (6 reviews)
- Intuitive (5 reviews)
- Staff Helpfulness (5 reviews)
- User-Friendly Interface (5 reviews)

**What users dislike:**

- Users face issues with **missing features** like payroll control and additional admin roles, leading to frustrations. (7 reviews)
- Users have experienced declining **customer support** with slow response times and unresolved issues impacting their service efficiency. (7 reviews)
- Users are frustrated with **poor support services** from PrimePay, experiencing long wait times and unhelpful responses. (5 reviews)
- Users express frustration over **tax issues** with PrimePay, citing incompetence and lack of support from customer service. (5 reviews)
- Users express frustration over the **lack of control** in employee management, leading to significant issues and dissatisfaction. (4 reviews)
- Users express frustration with **limited features** in PrimePay, leading to cumbersome payroll and oversight issues. (4 reviews)
- Service Delays (3 reviews)
- Benefits Issues (2 reviews)
- High Fees (2 reviews)
- Inadequate Reporting (2 reviews)

## PrimePay Reviews
  ### 1. Makes Employee Departures Compliance Easy and Stress-Free

**Rating:** 5.0/5.0 stars

**Reviewed by:** Irma Y. | Director of Human Resources, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 19, 2026

**What do you like best about PrimePay?**

Not having to remember or guess what proper compliance is needed when an employee departs from your business.

**What do you dislike about PrimePay?**

The downside is only in the beginning of using their services. Once you are familiar with how the site works, things are a breeze.

**What problems is PrimePay solving and how is that benefiting you?**

Giving me the benefit of having a personal assistant that you know is going to get what is need right the first time.

**Official Response from Zack Griffin:**

> Hi Irma, thanks so much for your positive review! We are happy to hear that PrimePay has made your employee departures stress-free. We appreciate you taking the time to fill out this response and thank you for being a PrimePay customer!

  ### 2. Effortless Payroll Management with User-Friendly Interface

**Rating:** 4.0/5.0 stars

**Reviewed by:** Karolina B. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 20, 2026

**What do you like best about PrimePay?**

I like PrimePay's interface; it is quite easy to use. I also appreciate that it calculates payroll by itself, which helps me pay the employees. Generally, their support is helpful and nice.

**What do you dislike about PrimePay?**

I wish there was a way to run two separate payrolls. Sometimes the payroll codes need to be added. I don't like the fact that only two-day processing payroll is free. I also wish there was a direct connection between PrimePay and Netsuite so we could automate posting JEs.

**What problems is PrimePay solving and how is that benefiting you?**

I find PrimePay easy to use. It automatically calculates payroll, helping me pay employees smoothly.

**Official Response from Zack Griffin:**

> Hi Karolina, thanks so much for leaving your feedback about PrimePay. We are happy to hear that you have found PrimePay's interface to be easy to use and appreciate your comments around needing a direct connection between PrimePay and NetSuite. This feedback helps us grow as an organization. Thanks for being a PrimePay customer!

  ### 3. User-Friendly Payroll with Knowledgeable, Professional Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 18, 2026

**What do you like best about PrimePay?**

It is user friendly, and the technicians are always professional and knowledgeable when I need assistance. I can easily break down pay by regular hours, overtime hours, PTO, sick pay, commission, holidays, etc. It is also easy to add deductions and employees.

**What do you dislike about PrimePay?**

There really is not anything I dislike.  We are a very small company, so the features we use are perfect for us.

**What problems is PrimePay solving and how is that benefiting you?**

We have always used PrimePay while I have been employed, but I cannot imagine calculating any portion of payroll, especially payroll taxes, without PrimePay.

**Official Response from Zack Griffin:**

> Thank you for providing feedback! We are glad to hear that you have found PrimePay to be "User-Friendly Payroll with Knowledgeable, Professional Support". This is exactly the type of service we strive to provide, thanks for being a loyal PrimePay customer!

  ### 4. Reliable Support with Easy Setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** Carol S.

**Reviewed Date:** February 12, 2026

**What do you like best about PrimePay?**

I really appreciate how someone always answers the phone and gets the answers I need, showing PrimePay's customer support is both professional and reliable. The initial setup was super easy, and they always come through for me. I can't think of anything to complain about, which is great.

**What do you dislike about PrimePay?**

Nothing

**What problems is PrimePay solving and how is that benefiting you?**

I use PrimePay for payroll and FSA benefits. They solve payroll problems and their phone support is professional and reliable, always helping me get the answers I need.

**Official Response from Zack Griffin:**

> Carol, thank you for the review! We’re so glad to hear your experience with our customer service team has been professional and reliable. We appreciate you taking the time to share your experience and thank you for being a PrimePay customer.

  ### 5. Simple to Use with Prompt, Reliable Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mike L. | President, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 17, 2026

**What do you like best about PrimePay?**

It’s simple to use, and the support is very prompt whenever I need it.

**What do you dislike about PrimePay?**

Make it simpler for the user to create and use their own reports

**What problems is PrimePay solving and how is that benefiting you?**

Filing our tax returns.

**Official Response from Zack Griffin:**

> Thank you for your review, Mike. We appreciate you taking the time to fill out this review and are glad to hear that you have found PrimePay to be "simple to use". Thank you for being a PrimePay customer!

  ### 6. They Provide the Services I Need, But need to work on speed of response to issues via email.

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 12, 2026

**What do you like best about PrimePay?**

They provide the HRA testing and HR services I need.

**What do you dislike about PrimePay?**

Recently they have not been responsive to issue via email.  For our 2025 HRA testing it took over three weeks for them to confirm that our testing failed, but that there is an exception we use every year that permits our plan to pass the testing.  Currently I have a billing problem with being charged for services I did not need for the HRA testing and after a week no one has even confirmed receipt of my email about the problem.

**What problems is PrimePay solving and how is that benefiting you?**

They provide the HRA testing and HR services I need.

**Official Response from Zack Griffin:**

> Thank you for sharing your experience! We’re happy to hear that our team has been able to provide the HRA testing and HR services that you need. We are sorry that you have experienced response issues over email, but we do appreciate you taking the time to leave your feedback as it helps us continue to improve. Thank you for being a PrimePay customer!

  ### 7. Competitive Pricing That Stands Out Among COBRA Administrators

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 20, 2026

**What do you like best about PrimePay?**

The pricing is competitive when compared to other cobra administrators.

**What do you dislike about PrimePay?**

The support has gone downhill in the last two years.  There are seldom issues but when there are it can take weeks to resolve.

**What problems is PrimePay solving and how is that benefiting you?**

Cobra administration

**Official Response from Zack Griffin:**

> Thank you so much for taking the time to review PrimePay! We are glad to hear that you have enjoyed our competitive COBRA pricing. We take your feedback about our support seriously and use this information to fine tune our processes. Thanks for being a loyal PrimePay customer!

  ### 8. My experience with Gretchen Berger was above and beyond exptectation.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Laura K. | Office manager- Manager of Operations., Small-Business (50 or fewer emp.)

**Reviewed Date:** September 08, 2025

**What do you like best about PrimePay?**

PrimePay is extremely easy to use.  From the minute I learned about PrimePay from Gretchen Berger, I knew I was in great hands.  The cost of the sowftware blew away the competition. I would highly recommend PrimePay to other companies.

**What do you dislike about PrimePay?**

Absolutely nonthing.  Everything is wonderful.

**What problems is PrimePay solving and how is that benefiting you?**

Time management and efficiency.  PrimePay does all the calculations and runs a very smooth payroll process. It is benefiting me, by helping me to run payroll and save money in the process.

  ### 9. Smooth setup, helpful support, overall solid experience

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jeremiah S. | CFO, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 05, 2025

**What do you like best about PrimePay?**

The implementation process went smoothly thanks to Cara & Andrew — she was awesome to work with, very responsive, and made sure things got done right. Overall the system has been easy to use, and support has been solid whenever we’ve needed help.

**What do you dislike about PrimePay?**

A few small issues popped up after implementation, but nothing major. Most things have been resolved quickly and haven’t impacted our overall use of the platform.

**What problems is PrimePay solving and how is that benefiting you?**

PrimePay helps us manage payroll and time & attendance accurately across multiple locations. It saves time by streamlining calculations, tax filings, and employee tracking that would otherwise take hours of manual work. Having everything integrated makes payroll runs smoother and cuts down on errors.

  ### 10. User-Friendly Reporting, but Help Ticket Turnaround Needs Improvement

**Rating:** 3.0/5.0 stars

**Reviewed by:** Susan F. | Payroll Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 17, 2026

**What do you like best about PrimePay?**

I like the reporting the best about Sync HR.  Very user friendly

**What do you dislike about PrimePay?**

Turnaround time with help tickets that we submit

**What problems is PrimePay solving and how is that benefiting you?**

Helping me be better at processing payroll

**Official Response from Zack Griffin:**

> Susan, thanks for your review. We are glad to hear that the Sync HR reporting has been "very user friendly" and appreciate the feedback about turnaround time with help tickets. Your suggestions are helpful as we continue to improve, thanks for taking the time to leave a response!

  ### 11. Easy to use with comprehensive offerings.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 17, 2026

**What do you like best about PrimePay?**

Ease of use. The interface is mostly self-explanatory.

**What do you dislike about PrimePay?**

Their tax department could be more knowledgeable and helpful.

**What problems is PrimePay solving and how is that benefiting you?**

I don't have any problems at this time.

**Official Response from Zack Griffin:**

> Thank you for taking the time to write a positive review! We are glad to know that you find PrimePay to be "easy to use with comprehensive offerings". Your suggestions around our tax department are helpful as we continue to improve. Thank you for being a PrimePay customer!

  ### 12. Seamless Implementation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Paula C. | Human Resources Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 21, 2025

**What do you like best about PrimePay?**

The PrimePay feature that we like best is the mobile phone app that allows employees to quickly log in/out and especially the ability to request time off.  The employees quickly view their vacation balances and the calendar for their department to see who else may be approved for time off that day, and get fast responses from their supervisors.  I no longer need to track manual "time off request" slips or enter these manually into the payroll system.  I also love it that employees can access their own paystubs and W-2s (beginning next year).  There is really so much that I like about this system, and the customer service is exceptional.

**What do you dislike about PrimePay?**

There is nothing that I flat out "dislike" about PrimePay.  The automatic feed to our 401k recordkeeper has been tricky for them to set up, resulting in me having to create a spreadsheet and upload it manually each week.  I trust that PrimePay will get this kink worked out.  The pros of PrimePay have outweighed this inconvenience to me.

**What problems is PrimePay solving and how is that benefiting you?**

Reduced payroll entry errors:  The employees and their supervisors have the ability to view and approve their timecards before payroll is run, and to leave me notes if anything is not correct.  

Reduced administrative time:  Time off requests or unpaid time off is now automatically sent to the payroll system once it is approved.  No more manual entry or missing slips of paper.

No more requests for months of paystubs when an employee needs them for a loan or other matter - they can access these document themselves through the employee portal!

  ### 13. Automatic COBRA Management—Set It and Forget It

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 18, 2026

**What do you like best about PrimePay?**

Automatic. I don't ever have to think about COBRA.

**What do you dislike about PrimePay?**

Nothing - would not change anything with the COBRA process.

**What problems is PrimePay solving and how is that benefiting you?**

COBRA

**Official Response from Zack Griffin:**

> Thank you so much for your review! We appreciate you taking the time to provide feedback and are happy to hear that you have enjoyed our "Automatic COBRA Management". Thanks for being a PrimePay customer!

  ### 14. My overall experience has been great. The system is user-friendly.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kaylie W. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 08, 2025

**What do you like best about PrimePay?**

Prime Pay is great because it has everything you could need in day-to-do business electronically. All of the features are very user-friendly and simple to figure out. All of the customer support agents are extremely helpful and always go above and beyond, even if they are unsure of something in that moment - they will always figure it out or follow up.

**What do you dislike about PrimePay?**

I do not really see any cons about PrimePay. It is overall a great system.

**What problems is PrimePay solving and how is that benefiting you?**

PrimePay enabled me to stop using a complicated spread sheet for payroll. It allows our guys in the field to make necessary changes and be responsible for their own profiles. It enables our field guys to see their hours in real time VS seeing them on their paychecks like they used to.

  ### 15. Very Helpful Customer Support

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 18, 2026

**What do you like best about PrimePay?**

Customer support is often very good. Very helpful.

**What do you dislike about PrimePay?**

Sometimes the wait times or they are not able to answer a question.

**What problems is PrimePay solving and how is that benefiting you?**

They are helpful when I have to change/verify certain information related to payroll.

**Official Response from Zack Griffin:**

> Thank you for your positive review, we are happy to hear that our customer service team has been helpful and appreciate your response around wait times. We take this feedback seriously and thank you for being a PrimePay customer!

  ### 16. All-in-One HR Platform, but Integration Fell Short

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 17, 2026

**What do you like best about PrimePay?**

Everything being in one platform. HR, payroll, recruiting, time keeping, etc.

**What do you dislike about PrimePay?**

The integration process wasn't as expected.

**What problems is PrimePay solving and how is that benefiting you?**

Having everything in one place.

**Official Response from Zack Griffin:**

> Thank you for your review! It’s great that you have enjoyed having "everything in one place". We are sorry to hear that the integration process was not as expected, your feedback is appreciated as we continue to improve. We’re grateful to have you as a PrimePay customer and are here to support you.

  ### 17. Incredibly poor service and performance

**Rating:** 0.0/5.0 stars

**Reviewed by:** Robert D. | Treasurer, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 28, 2024

**What do you like best about PrimePay?**

I am the treasurer for our church (used PrimePay) and another organization that uses ADP for payroll.  Relative to ADP, PrimePay has no advantages.  It costs more, website is poor, customer service is abysmal, and they make mistakes.

**What do you dislike about PrimePay?**

Customer service.  They could not withhold Philadelphia city wage tax for our two employees who live in Philly.  Many phone calls were made, and they just could not figure out how to do this even though they had the home addresses for these two employees (and so knew they were in Philly) and our Philadelphia City Wage tax employer number.  They also consistently messed up withholding for our pastor. After months of frustation and having thier customer care team not follow up, we changed to ADP.  ADP did everything correctly and at lower cost.  Then, PrimePay charged us nearly $2,000 as an early termination fee that we knew nothing about - it must have been buried in fine print someplace.  The only reason we terminated was because they are so incompetent.  I protested this fee, and they are refunding half of it, but our small church still has to pay nearly $1,000 to PrimePay.  Just an awful experience.

**What problems is PrimePay solving and how is that benefiting you?**

PrimePay did not solve any problems for us ,but they certainly caused some problems!

  ### 18. Prime Pay has been Great!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aimee F. | Human Resource Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 12, 2025

**What do you like best about PrimePay?**

We’ve been using Prime Pay for 2 years since the merger with SyncHR, and we have been happy with the system, tech support, and customer service. The software is incredibly user-friendly and allows for a lot of import functionality, which has been invaluable for us when we need to make mass updates. 

One of the standout features of Prime Pay is the centralized dashboard. It allows us to access all the important HR data in one place, making it easy to track employee information, benefits, time off, and payroll. The reporting functionality is also very helpful. They provide standard reports as well as an ad-hoc report feature to allow you to create your own reports. 

The employee self-service portal has also been helpful. It empowers our employees to manage their own information, access company documents, and view pay stubs. This has helped us create a paperless process and saved us a lot of time.

Overall, Prime Pay HRIS has improved our HR efficiency, saved us time, and enhanced employee satisfaction. We highly recommend it to any organization looking for a robust and reliable HR software solution.

**What do you dislike about PrimePay?**

I would like to see additional admin roles added to the system. Currently, we can't add our 401K auditor and benefits broker directly in the system without adding them as an employee to a pay unit.

**What problems is PrimePay solving and how is that benefiting you?**

We use payroll, HR, benefits administration, time and attendance, and applicant tracking. It helped us to create a paperless process and have a ton of information in one place. They also integrate e-verify and background check services. It has made our recruiting to onboarding process more clear and efficient.

  ### 19. Denton Senft and his group have been great to work with for several of our clients.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Daniel M. | audit partner, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 30, 2025

**What do you like best about PrimePay?**

The level of responsiveness has been great.

**What do you dislike about PrimePay?**

Nothing in particular is coming to mind.

**What problems is PrimePay solving and how is that benefiting you?**

helping to outsource payroll for clients

  ### 20. Quick & Responsive implementation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 30, 2025

**What do you like best about PrimePay?**

Flexibility in pricing and modules, that allow clients to pick and choose how much they're spending for the services they need

**What do you dislike about PrimePay?**

Lack of control over certain aspects of the time keeping & payroll system

**What problems is PrimePay solving and how is that benefiting you?**

Payroll & Timekeeping

  ### 21. Great platform to hold a wealth of information

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 15, 2025

**What do you like best about PrimePay?**

I appreciate that Primepay integrates with multiple platforms, enabling us to automate updates to employee information across many of our core systems.

**What do you dislike about PrimePay?**

Although PrimePay is a powerful platform, I’d prefer if all the employee's information were accessible from a single homepage for Administrators.

**What problems is PrimePay solving and how is that benefiting you?**

As an international company, PrimePay allows us to centralize all employee information on a single platform. Its dashboards and reporting tools enable us to collect and analyze employee data much more efficiently

  ### 22. San Francisco Bay Coffee Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 10, 2020

**What do you like best about PrimePay?**

How easy it is to use and all that can do.

Payroll Calculation is one of the fastest I have ever seen.

**What do you dislike about PrimePay?**

When there are updates sometimes some items do not work.

But they usually fix them right away.

**Recommendations to others considering PrimePay:**

Yes, I would highly recommend it.  It lets you do things that other software will not let you do.

**What problems is PrimePay solving and how is that benefiting you?**

The ease that I can assist the staff in reports for managers, and when I need to help an employee with issues.

  ### 23. Denton Senft

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 03, 2025

**What do you like best about PrimePay?**

The team has been great with working on accomodations.

**What do you dislike about PrimePay?**

Sometimes slow to correct issues and amend returns.

**What problems is PrimePay solving and how is that benefiting you?**

Building reports that are needed for our Workers Comp Audits

  ### 24. Pleased but have suggestions

**Rating:** 3.0/5.0 stars

**Reviewed by:** Nicole D. | Accountant, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 21, 2025

**What do you like best about PrimePay?**

Having a full service payroll software that takes care of all of the taxes and required reports.

**What do you dislike about PrimePay?**

We would like to have more control to edit paychecks and other areas of the software.

**What problems is PrimePay solving and how is that benefiting you?**

Preparing payroll services to our clients.

  ### 25. Great Customer Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Liz R. | President, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 17, 2025

**What do you like best about PrimePay?**

The fast response of the payroll specialists is by far the best part of being a Primepay client.

**What do you dislike about PrimePay?**

The reporting pages is the worst feature I feel. There is typically a report with the information needed but you may take half the day checking each individual report to find the one that has it.

**What problems is PrimePay solving and how is that benefiting you?**

Primepay just ammended my quarterly reports for third party sick pay and they were able to take care of it in less than 24 hours.

  ### 26. Prime Pay- New to Platform and User Friendly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Patricia S. | Director of Human Resources, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 14, 2025

**What do you like best about PrimePay?**

Client Success Manager- Allie Lee is excellent and supportive

**What do you dislike about PrimePay?**

Access via hamburgers vs a profile is a new process for me

**What problems is PrimePay solving and how is that benefiting you?**

Asisting with onboarding, will be adding additional features that are active and not in use

  ### 27. AMAZING!!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 21, 2024

**What do you like best about PrimePay?**

PrimePay has the best customer support. Anytime I have a question or concern, I call customer support and I am given an answer same day. PrimePay also has so many new features making things easier on the HR side. PrimePay has step by step documents so you can train any of your staff. The website is easy to use and easy to implement with new or current staff. We use PrimePay daily and our staff also have access to their personal portals to view W2s and pay stubs. When we switched over from PayChex, the integration process was easy and smooth. PrimePay was able to do most of the transition, saving us time and money.

**What do you dislike about PrimePay?**

PrimePay uses a third party for the training system and I usually don't get a response when I reach out for technical support.

**What problems is PrimePay solving and how is that benefiting you?**

We havven't had any problems.

  ### 28. Customer Care

**Rating:** 2.5/5.0 stars

**Reviewed by:** Felicia C. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 06, 2024

**What do you like best about PrimePay?**

Keegan Fonte is great.   I was having trouble with getting hold of an agent of PrimePay.  He was able to connect me with the appropriate persons and he has followed up with me numerous to see if the issues I had were rectified.

**What do you dislike about PrimePay?**

I have to wait 2 hourr or more to get a representative on the phone.    If I select an option to be called back, I'm not sure when that will happen, if I have been on hold several times for hours. I really don trust response would be faster. A former employee submitted a ticket in September 2023, I just received an email this week (March 2024) regarding the resolution.  I emailed to get more information because I was not aware of the situation.

**What problems is PrimePay solving and how is that benefiting you?**

None at this time.

**Official Response from Kathryn Main:**

> Hi Felicia, thank you for taking the time to provide your feedback, including your kind words about Keegan.  Regarding your feedback on support, thank you for sharing your insights. We are consistently working to make the experience our customers have as smile-worthy as possible, and we are grateful for the feedback from our customers to help in this process. We appreciate you as a PrimePay customer! 

  ### 29. I have had nothing but problems since day 1.

**Rating:** 0.0/5.0 stars

**Reviewed by:** Karen W. | Controller, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 07, 2024

**What do you like best about PrimePay?**

Nothing.  I have had money taken out with no explaination at least 12-15 times.  It took MONTHS to get a response from my "client success manager".  Support online takes months to get a response.  The HR Counsel is a joke for helping with handbooks.  Once I sat on hold for over 3 hours.

**What do you dislike about PrimePay?**

Getting someone to respond in a timely manner.  The HR Counsel.

**What problems is PrimePay solving and how is that benefiting you?**

Money is taken out of our account without explaination.  Trying to get an explaination takes months.

  ### 30. The length of time it takes to get help is UNACCEPTABLE

**Rating:** 0.5/5.0 stars

**Reviewed by:** Jody J. | Director of Finance/Operations, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 22, 2024

**What do you like best about PrimePay?**

Processing payroll is relatively simple.

**What do you dislike about PrimePay?**

You can NEVER get anyone to help you or call you back if you are having issues.
It took over a month to get a new employee signed up for their portal.
I am now going on week three of asking for a price for a new option for our payroll.
Customer service always claims "it is not their area" if you do happen to get an actual person on the phone.

**What problems is PrimePay solving and how is that benefiting you?**

When we originally onboarded with PrimePay, we were told there are actually people who are available every day to assist with any questions/issues.  That is not true.

  ### 31. Started ok, continually went downhill

**Rating:** 0.0/5.0 stars

**Reviewed by:** Jeff D. | President, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 22, 2024

**What do you like best about PrimePay?**

Employee integration was thorough and complete

**What do you dislike about PrimePay?**

Customer service doesn't call back, they continually draw from an account that was specified to NOT be used anymore. Tax withholdings are misreported resulting in letters from the IRS. Requests to add services are ignored.

**What problems is PrimePay solving and how is that benefiting you?**

None. I had to switch to another provider to handle simple tasks that Prime Pay wasn't able to do.

  ### 32. Intuitive Technology and Excellent Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sandra M. | VP, HR Talent and Analytics, Enterprise (> 1000 emp.)

**Reviewed Date:** November 10, 2023

**What do you like best about PrimePay?**

I appreciate the self service option for our employees as it takes the lift off of the HR team to do the tasks that employees can now do themselves. The customization of fields and integrations with other programs has worked so well and allowed us to have a seamless end to end process. We also were able to affect retention by offering benefits such as earned wage access allowing employees to access their money on their terms.  The customer support has been excellent and the collaboration with the team is amazing. Our account manager is truly an extension of our team and is always available to advise and assist with any issues or questions.

**What do you dislike about PrimePay?**

We would like to see a more robust Performance Management Module for performance appraisals and objective setting.

**What problems is PrimePay solving and how is that benefiting you?**

Primepay helps us with managing employees requests with the self service offerings. PP has also integrated well with other programs such as our learning management system, and earned wage access. Open enrollment is an ease with the wizard that walks employees through the benefit offerings with ease.

**Official Response from Kathryn Main:**

> Hi Sandra, thanks for your detailed feedback.  We are happy to hear that the platform has taken “the lift off of the HR team to do the tasks that employees can now do themselves.”  We appreciate you sharing more on your “seamless end to end process,” the impact the technology has on employee retention, and the excellent customer support you receive.  Thank you as well for your insights on Performance Management, as customer feedback helps to continue to drive the platform forward.  We are grateful you are a PrimePay customer! 

  ### 33. Great service from Prime pay with my Staff Payroll

**Rating:** 5.0/5.0 stars

**Reviewed by:** mariah M. | Agency owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 16, 2023

**What do you like best about PrimePay?**

Thier prompt response. Great customer service.

**What do you dislike about PrimePay?**

The only thing I dislike would be the fees.

**What problems is PrimePay solving and how is that benefiting you?**

Saving me time by doing my paryoll and calculating taxes.

**Official Response from Kathryn Main:**

> Hello Mariah, and thank you for your feedback. We appreciate the comments regarding our “prompt response” and “great customer service,” and we are glad to help you save time.  We are grateful for your insights. Thank you for being a PrimePay customer!

  ### 34. Good software just wished we had more control to do things.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Melissa W. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 08, 2024

**What do you like best about PrimePay?**

The software is very easy to use and they process the payroll tax payments and W2s for us.

**What do you dislike about PrimePay?**

The fact that we can't control all areas in the software and that we have to contact prime pay to set things up or make changes to certain things when we want to change them.

**What problems is PrimePay solving and how is that benefiting you?**

They are processing our payroll taxes and W2s to free us up in the office to handle more things so we don't have to hire more people.

**Official Response from Kathryn Main:**

> Melissa, thanks for taking the time to share.  We are glad you find the software “very easy to use,” and that PrimePay is helping to free you up “in the office to handle more things.” We appreciate your insights on the software, as your feedback helps us improve.  We are grateful for you as a PrimePay customer! 

  ### 35. I am unhappy with PrimePay's updated processing services and intend to look for another payroll svc

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 29, 2023

**What do you like best about PrimePay?**

We nolonger have a dedicated representaive assigned to us so a new representative has to be trained each week.  We are experiencing many corrections and untimely processing.  We have noone to reach out to and the new cloud registration does not work.  Although the representaives seem friendly, once payroll is reviewed and needs corrections it goes back into a different representaive to correct.  Therefore there is no incentive to do a good job.  Notes are written on our file, but not always read.  Also, general totals are not being tied out and employees are being left off.  We had better processing with an assigned representaive.

**What do you dislike about PrimePay?**

I do not like not having an assigned representative.  Payroll is being done poorly and untimely with the need to keep retraining the representatives.

**What problems is PrimePay solving and how is that benefiting you?**

They have not reached out to us for better service.  I have complained to many representatives and was told a manger woulf call me and they never did.  I also called about the cloud usage and didn't get a response back.

**Official Response from Kathryn Main:**

> Thank you for providing your feedback; this is not the experience that we strive every day to provide to our customers. We are consistently working to make the experience our customers have as smile-worthy as possible, and we appreciate the feedback from our customers to help in this process. Please reach out to the following email address, as we would love the opportunity to discuss with you further: support@primepay.com. Thank you for being a PrimePay customer, and we look forward to talking with you very soon. 

  ### 36. Best decision I've made

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jessica H. | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 31, 2024

**What do you like best about PrimePay?**

The onboarding was superb- the representative asked the right questions, listened, and applied exactly what we needed.

**What do you dislike about PrimePay?**

Nothing so far. The entire process has been nearly flawless and when I did have to contact customer support, I was greeted by a live person who was knowledgeable and willing to help.

**What problems is PrimePay solving and how is that benefiting you?**

They are not working on anything right now, but I will be reaching out to implement worker's comp and paid time off.

**Official Response from Kathryn Main:**

> Hi Jessica, we appreciate your insights, and are happy that this is the “best decision” you’ve made! We strive to provide a great experience for our customers, and your feedback helps us to do so.  We are glad that “the entire process has been nearly flawless,” and please reach out when you are ready to implement workers’ compensation and paid time off.  Thank you for being a PrimePay customer! 

  ### 37. Best Ever Support!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 29, 2023

**What do you like best about PrimePay?**

Dawn Carpenter is the very best support of all the services we use.  When I have direct access to a dedicated provider such as Dawn, the entire background story of the issue is not required due to the history that exists, and the problem can be addressed much more expeditiously,  than when my call is collected by staff support that is not familiar with our company.

**What do you dislike about PrimePay?**

Union reporting is non existent; reporting on  job specific hours and cost are not available yet - I have had a "ticket" placed for many months now to request access to at least query capability if not a fully designed report. Both union and job reporting is very important for certified payrolls and fringe benefit remittance in our company, and if I ever leave Primepay, this will be the reason. Everything else they provide is perfect.

**What problems is PrimePay solving and how is that benefiting you?**

Currently working with Dawn Carpenter to segregate our payroll to protect the confidentiality of the owners.

**Official Response from Kathryn Main:**

> Thank you very much for taking the time to leave a review, and for your recognition of Dawn Carpenter. We appreciate you noting how she is “the very best support of all the services we use.” We are grateful that you provided us with your insights on union and job reporting; your feedback helps us improve. Thank you for being a PrimePay customer!

  ### 38. Best Service and Easy Transition!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 10, 2023

**What do you like best about PrimePay?**

We switched to Prime Pay and have been using the service for a few months now. The system works great for our company and they have been very prompt in answering all of our customer service questions. Highly recommend!

**What do you dislike about PrimePay?**

The way that PrimePay is displayed is a bit difficult to navigate and it is also outdated.

**What problems is PrimePay solving and how is that benefiting you?**

As our company hired union workers, they all have different rates of pay - with this, PrimePay has made it easy it manage.

**Official Response from Kathryn Main:**

> Hi, and thank you for your recent switch to PrimePay! We are delighted to have the opportunity to serve you.  We appreciate your feedback that we “have been the best to work with,” the transition has been seamless, and PrimePay has been prompt in addressing your questions. Your feedback on the product helps us to improve; thank you for providing it to us.  Please let us know how we can continue to be of service, and we are grateful you are a PrimePay customer! 

  ### 39. Our Return to Prime Pay

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nancy H. | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 10, 2023

**What do you like best about PrimePay?**

My favorite this is the ability to easily contact a representative when help is needed.  They are knowledgable and quick to offer advice or help me thorugh needed changes.

**What do you dislike about PrimePay?**

I have not experienced an instance when Prime Pay was not helpful.  The staff who helped us get set-up was knowledgable and helpful.  It is easy to become familiar with the software and to enter payroll.  Reports are generated quickly once payroll has been submitted.  Prime Pay is definitely worth the cost.

**What problems is PrimePay solving and how is that benefiting you?**

Easily accessible customer service representatives are a blessing.  When I have a problem I can be assured that they are giving me the advice to solve it correctly.  Payroll is an area where I need to be sure that the proper steps are taken.

**Official Response from Kathryn Main:**

> Hi Nancy, thank you for returning to PrimePay! We appreciate your insights on how helpful and knowledgeable our team members have been in getting you set-up and in assisting you.  We are glad you found the technology to be user-friendly.  Thank you for being a PrimePay customer! 

  ### 40. Best Customer Service in Payroll Systems

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Museums and Institutions | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 08, 2023

**What do you like best about PrimePay?**

Primepay has the best customer service.  Wait times are not usually long even on their busiest days.  Every customer service professional at Primepay that I have worked with has been friendly and extremely helpful.  They have even offered information on additional tips and functions that I was unaware.   The system is fairly easy to work with and you can review your payroll reports before finalizing.

**What do you dislike about PrimePay?**

My least favorite thing about PrimePay is having to have employees use multiple sets of instructions to get logged in as a user (on a PC) and then setup again on the Primepay app on their phone for using the timeclock system that we have through Primepay.  Also, we use the onboarding system but not all of the data filters over into Primepay and I still have to do some setup for employees.  I wish this was more seamless.   In addition, while the customer service folks in the payroll section are extremely helpful, the timeclock customer service while helpful is not always as easy to reach or as friendly at times.

**What problems is PrimePay solving and how is that benefiting you?**

Payroll and time management through the timeclock.  I would be interesting in learning more about the newer benefit functions and also Performance Management.

**Official Response from Kathryn Main:**

> Hello! Thank you so much for your comments, including that PrimePay “has the best customer service.”  We are proud of our focus on providing a “Smile-Worthy” customer experience.  We appreciate your product feedback as well; your insights help us continuously improve our technology.  Thank you for being a PrimePay customer! 

  ### 41. Great Pricing But Lousy Support

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 01, 2024

**What do you like best about PrimePay?**

Price is great! It has the features we need.

**What do you dislike about PrimePay?**

No dedicated account manager. Customer service is slow at best. They don't front-end the vendors they use for timesheets and onboarding so you need 3 different support channels. Also, if you use the timesheet service, the import for payroll is manual which should be automated.

**What problems is PrimePay solving and how is that benefiting you?**

Payroll and timesheets

**Official Response from Kathryn Main:**

> Thanks for taking the time to provide your insights.  We’re glad that you find that the “price is great!” and that PrimePay “has the features” you need.  Regarding your feedback on support, we are consistently working to make the experience our customers have as smile-worthy as possible, and we appreciate the feedback from our customers to help in this process.  We are grateful you are a PrimePay customer! 

  ### 42. Quick & Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 31, 2024

**What do you like best about PrimePay?**

Nice team members, personal service, would reccomend for any small business.

**What do you dislike about PrimePay?**

Portal takes some time to learn, but once you get it down you will be able to process weekly with ease.

**What problems is PrimePay solving and how is that benefiting you?**

They are offering quality serivice at a competitive price for small busineses.

**Official Response from Kathryn Main:**

> We are grateful you took the time to provide your feedback.  Thank you for noting that PrimePay offers quality service at a competitive price for small business. We appreciate you being a PrimePay customer! 

  ### 43. Great experience so far with PrimePay

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 01, 2024

**What do you like best about PrimePay?**

Ease of use, helpful communication and a great team

**What do you dislike about PrimePay?**

I do not have anything negative to say about our experiences at all.

**What problems is PrimePay solving and how is that benefiting you?**

We have a simple payroll for a small business and they were able to help us implement excatly what we needed.

**Official Response from Kathryn Main:**

> We are glad you are having a “great experience so far with PrimePay.” Thanks for providing your insight on the “ease of use, helpful communication and a great team.”  We aim to provide a great customer experience, and we’re happy that we could help you “implement exactly what” you needed. We appreciate you as a PrimePay customer! 

  ### 44. Primepay customer service is AMAZING AND....

**Rating:** 5.0/5.0 stars

**Reviewed by:** Audrey A. | Head Of Marketing, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 07, 2023

**What do you like best about PrimePay?**

The payroll platform is super easy and user friendly to use. Whatever I don't understand, I always call their customer service number for help and they are so nice it feels like I am talking to my best friend that loves me. I know this sounds crazy, but I swear I would be heartbroken if they ever went out of business. Primepay, keep up the good work!

**What do you dislike about PrimePay?**

If I had to think of something, which I cannot, but if I had to think of something, I would say... I wish they didnt charge any fees. That would not even be reasonable. The fees they charge are very resonable and we are so pleased with Primepay.

**What problems is PrimePay solving and how is that benefiting you?**

They help us do our payroll with just a few clicks, they are always happy to talk me through any issues such as entering manual checks, or viewing and understanding reports, tax documents, etc. I needed help understanding about ERC (employee retention credits) and how to file those. They helped me understand it, helped me file, and now my boss is very pleased with me.

**Official Response from Kathryn Main:**

> Thank you for your feedback, Audrey.  We are glad that you note that the payroll platform is “super easy and user friendly.” Thank you as well for your comments on our customer service team.  We are glad to be of service, and we appreciate you as a PrimePay customer! 

  ### 45. Bad customer service response time

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 06, 2024

**What do you like best about PrimePay?**

Features are good and have lot of options.

**What do you dislike about PrimePay?**

Bad customer service response time via email

**What problems is PrimePay solving and how is that benefiting you?**

Federal govt payroll

**Official Response from Kathryn Main:**

> Thank you for sharing your feedback with us. We appreciate you noting that the “features are good,” and that you have a lot of options.  Your insights, including those regarding the customer service response time, help in our work to make the experience our customers have as smile-worthy as possible.  We are glad you are a PrimePay customer! 

  ### 46. Primepay makes payroll and tax season easier!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mia P. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 02, 2023

**What do you like best about PrimePay?**

Primepay is a relatively easy-to-use program. Payroll is a breeze with Primepay, and setting up new employees is quick and easy. Employees can easily access all their payroll information. Primepay makes tax season easier by sending out 1099s and creating tax packages containing all the necessary information. Primepay support is very helpful.

**What do you dislike about PrimePay?**

Some information is hard to find on Primepay. But when this happens, I call Primepay support, and they are always helpful. Their support line usually has a long wait time; if you email them, it takes a day or two for them to get back to you.

**What problems is PrimePay solving and how is that benefiting you?**

Payroll used to take a long time to process, but Primepay has cut the process in half, making my working hours more effective. This is also the case for tax documents. They create a helpful package, so I don't waste time hunting down the correct documents.

**Official Response from Kathryn Main:**

> Mia, we appreciate your insights! Thank you for highlighting many of the things you enjoy about PrimePay, including how PrimePay has cut your payroll process time in half. We are glad that your working hours are now “more effective.” We appreciate all of your feedback, and we are grateful that you are a PrimePay customer!  

  ### 47. Fine

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 29, 2023

**What do you like best about PrimePay?**

Nothing besides that it paid our employees

**What do you dislike about PrimePay?**

The reporting system portal and the entire company and support team is totally antiquated, incompetent, and will surely fail and shut down entirely in the next few years as all their customers continue to migrate to better, cheaper options as we did after repeated unacceptable instances of being ignored by their support team, from which we could not even obtain a report we needed for an audit deadline (which in other payroll services is readily available via self service)

**What problems is PrimePay solving and how is that benefiting you?**

Primepay caused more problems than they solved

  ### 48. Excellent, easy and useful

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 09, 2023

**What do you like best about PrimePay?**

The web page is easy an practical to use. 
I appreciate that it is easy to use, makes my job easier, makes my job easier. Its the first time I work with this system.

**What do you dislike about PrimePay?**

There are few things I dont like. I practically dont dislike anything. everything has had a solution. So far I have not had any problems with the system or customer service.

**What problems is PrimePay solving and how is that benefiting you?**

Help me to solve the payroll problem in the company, better and easy payroll control. We are much more productive now. Yes, it has greatly increased the performance of my business.

**Official Response from Kathryn Main:**

> Hello, and thank you for your comments that you are “much more productive now,” and “it has greatly increased the performance” of your business. We love to hear this! We are grateful for the opportunity to serve you - thank you for being a PrimePay customer!

  ### 49. Great and easy way to manager your payroll

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bill D. | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 12, 2023

**What do you like best about PrimePay?**

We switched from a top name company to PrimePay and have had nothing but success and time saving on bi-weekly payroll.

**What do you dislike about PrimePay?**

Honestly, I have not found one yet. Such a great system.

**What problems is PrimePay solving and how is that benefiting you?**

Customer service is a huge help.  I can call and have a question answered quickly. Payroll takes me 15 minutes compaired to an hour.

**Official Response from Kathryn Main:**

> Hi Bill, thanks for taking the time to share your feedback.  Your notes that you “switched from a top name company to PrimePay and have had nothing but success and time saving on bi-weekly payroll,” is greatly appreciated! We are glad you are saving 45 minutes on payroll!  Please let us know how we can continue to be of service, and thank you for being a PrimePay customer.

  ### 50. https://solutionmgt.com/

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mike S. | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 09, 2023

**What do you like best about PrimePay?**

Single user login for PrimePay and sync HR. PrimePay has all the features we need for payroll.

**What do you dislike about PrimePay?**

The reports feature is clunky; especially how PrimePay labels each data field. It makes it hard to create custom reports for 401k testing, WC reporting, etc.

**What problems is PrimePay solving and how is that benefiting you?**

It meets all of our payroll needs for both employees and State/Federal reporting.

**Official Response from Kathryn Main:**

> Hi Mike, thank you for providing your feedback! We are glad the technology is meeting your payroll needs for both your employees and for reporting. As we are constantly focused on a great customer experience, your comment on reporting is helpful insight. We appreciate you as a PrimePay customer! 


## PrimePay Discussions
  - [Is PrimePay a good company?](https://www.g2.com/discussions/is-primepay-a-good-company) - 1 comment

- [View PrimePay pricing details and edition comparison](https://www.g2.com/products/primepay/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+11%3A39%3A19+-0500&secure%5Bsession_id%5D=4f640b23-50c2-47a2-bcff-47b71dafad33&secure%5Btoken%5D=c3d5c7130aeaf57b9f7043aa6e4bb9d6eb9d81b39da21f8a9a74176baa307a36&format=llm_user)
## PrimePay Integrations
  - [Bridge](https://www.g2.com/products/stripe-bridge/reviews)
  - [Employee Navigator](https://www.g2.com/products/employee-navigator/reviews)
  - [Empower](https://www.g2.com/products/empower-erp-empower/reviews)
  - [Engagedly](https://www.g2.com/products/engagedly/reviews)
  - [Equifax API Developer Portal](https://www.g2.com/products/equifax-api-developer-portal/reviews)
  - [Human Interest](https://www.g2.com/products/human-interest/reviews)
  - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews)
  - [NetSuite](https://www.g2.com/products/netsuite/reviews)
  - [Paylocity](https://www.g2.com/products/paylocity/reviews)
  - [PlanSource](https://www.g2.com/products/plansource/reviews)
  - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews)
  - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews)
  - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews)
  - [Tray](https://www.g2.com/products/https-www-tray-com-br-tray/reviews)
  - [Workato](https://www.g2.com/products/workato/reviews)

## PrimePay Features
**Core HR**
- Organization Management
- Time, Attendance, and PTO
- Salary Structures
- Compliance
- Benefits Administration

**Employee Self Service**
- Web Portal
- Benefits Manager
- Mobile

**Benefits Administration Platform Features**
- Benefits Record Management
- Enrollment Planning
- Third-Party Carrier Integration
- Document Management
- Total Compensation Statements
- Self-Service Portal
- Regulatory Compliance

**Automation**
- Process Automation

**Performance reviews**
- 360 Reviews
- Customizable Forms
- Review Status Tracking

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Administration**
- Payroll Entry
- Time Off Accrual
- Direct Deposit
- Pre-tax Deductions
- Wage Garnishment
- Approvals
- Check/W-2 Printing
- Check/W-2 Delivery

**Course Authoring**
- Course Builder
- Role-Based Templates
- Assessments & Quizzes
- Instructor-Led Training

**Logistics**
- Dashboards & Reporting
- Data Collection
- Lanuguage Options

**Goals**
- Goal-Setting
- Company Goals And OKRs

**Benefits Administration Platform Features**
- Benefits Record Management
- Enrollment Planning
- Third-Party Carrier Integration
- Document Management
- Total Compensation Statements
- Self-Service Portal
- Regulatory Compliance
- Benefits Dashboards
- Integrations / APIs
- Internationalization
- Mobility

**Taxes**
- Tax Calculation
- Tax Filing
- Automatic Tax Payment

**Course Delivery**
- Learning Paths
- Communication & Notifications
- Assignment Scheduling

**Management**
- Schedule Creation Tools
- Schedule Management
- Employee Leave Management
- User Access
- User Role Access
- Employee Information
- Employee Information Automation

**Feedback**
- Continuous Feedback
- Requesting Feedback
- 1-On-1 Meetings
- Public Praise

**Integration**
- API / Integration
- Time Tracking Integration

**Course Management**
- Gamification
- Varied User Types
- Certifications
- Industry Compliance 

**Monitoring**
- Regulations Enforcement
- Compliance Monitoring

**Data**
- Dashboards And Reports
- Historical Data

**Platform**
- Customization 
- Integration APIs
- Internationalization
- User, Role, and Access Management
- Performance
- Reporting
- Dashboards

**Platform**
- Reporting and Dashboards
- User, Role, and Access Management
- Performance and Reliability
- Scalability

**LMS Marketplace**
- E-Commerce
- Course Marketplace
- Subscriptions

**Agentic AI - Performance Management**
- Multi-step Planning
- Natural Language Interaction

**Interface**
- White Labeling
- Multilingual

**Training & eLearning**
- Assessments and Practice
- Content Delivery and Tracking
- Content Creation
- Customer Training
- Manager Portals
- Content Storage and Management
- Content Libraries

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Image

**Agentic AI - Corporate Learning Management Systems **
- Adaptive Learning
- Natural Language Interaction

## Top PrimePay Alternatives
  - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,216 reviews)
  - [Paycor](https://www.g2.com/products/paycor/reviews) - 3.9/5.0 (1,236 reviews)
  - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,073 reviews)