PrimePay Reviews & Product Details

PrimePay makes HCM simple. For over 38 years, we’ve combined unwavering service with a unified payroll platform that streamlines time tracking, payroll and tax filing, and compliance. The result? Employees get paid accurately and on time, while businesses save hours, reduce compliance worries, and gain efficiency with personalized support. What sets PrimePay apart? • Unlimited Payroll Runs: Process Payroll as often as needed at no extra cost. • Chat or Phone Support: Get quick answers from our team through real-time chat or US-based phone service. • Free 2-Day Direct Deposit: Pay employees quickly with no extra cost for fast processing. • Single or Multi-State Tax Filing: Handle all payroll tax filings for one or multiple states with ease and compliance. • Reports & Pay Stubs: Access detailed payroll reports and digital pay stubs anytime. To learn more, visit primepay.com

Product Website

Seller

PrimePay

Discussions

PrimePay Community

Languages Supported

English

Overview by

Kathryn Main

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

PrimePay Integrations

(15)

Verified by PrimePay

PrimePay Media

Run automated payroll in 3 easy steps without manual effort.

Official Downloads

(2)

edit

G2 reviews are authentic and verified.

Here's how.

Irma Y.

Director of Human Resources

Small-Business (50 or fewer emp.)

2/19/2026

"Makes Employee Departures Compliance Easy and Stress-Free"

5/5

What do you like best about PrimePay?

Not having to remember or guess what proper compliance is needed when an employee departs from your business. Review collected by and hosted on G2.com.

What do you dislike about PrimePay?

The downside is only in the beginning of using their services. Once you are familiar with how the site works, things are a breeze. Review collected by and hosted on G2.com.

Response from Zack Griffin of PrimePay

edit

Hi Irma, thanks so much for your positive review! We are happy to hear that PrimePay has made your employee departures stress-free. We appreciate you taking the time to fill out this response and thank you for being a PrimePay customer!

Karolina B.

Mid-Market (51-1000 emp.)

2/20/2026

"Effortless Payroll Management with User-Friendly Interface"

4/5

What do you like best about PrimePay?

I like PrimePay's interface; it is quite easy to use. I also appreciate that it calculates payroll by itself, which helps me pay the employees. Generally, their support is helpful and nice. Review collected by and hosted on G2.com.

What do you dislike about PrimePay?

I wish there was a way to run two separate payrolls. Sometimes the payroll codes need to be added. I don't like the fact that only two-day processing payroll is free. I also wish there was a direct connection between PrimePay and Netsuite so we could automate posting JEs. Review collected by and hosted on G2.com.

Response from Zack Griffin of PrimePay

edit

Hi Karolina, thanks so much for leaving your feedback about PrimePay. We are happy to hear that you have found PrimePay's interface to be easy to use and appreciate your comments around needing a direct connection between PrimePay and NetSuite. This feedback helps us grow as an organization. Thanks for being a PrimePay customer!

Verified User in Machinery

Small-Business (50 or fewer emp.)

2/18/2026

"User-Friendly Payroll with Knowledgeable, Professional Support"

5/5

What do you like best about PrimePay?

It is user friendly, and the technicians are always professional and knowledgeable when I need assistance. I can easily break down pay by regular hours, overtime hours, PTO, sick pay, commission, holidays, etc. It is also easy to add deductions and employees. Review collected by and hosted on G2.com.

What do you dislike about PrimePay?

There really is not anything I dislike. We are a very small company, so the features we use are perfect for us. Review collected by and hosted on G2.com.

Response from Zack Griffin of PrimePay

edit

Thank you for providing feedback! We are glad to hear that you have found PrimePay to be "User-Friendly Payroll with Knowledgeable, Professional Support". This is exactly the type of service we strive to provide, thanks for being a loyal PrimePay customer!

Carol S.

2/12/2026

"Reliable Support with Easy Setup"

5/5

What do you like best about PrimePay?

I really appreciate how someone always answers the phone and gets the answers I need, showing PrimePay's customer support is both professional and reliable. The initial setup was super easy, and they always come through for me. I can't think of anything to complain about, which is great. Review collected by and hosted on G2.com.

What do you dislike about PrimePay?

Nothing Review collected by and hosted on G2.com.

Response from Zack Griffin of PrimePay

edit

Carol, thank you for the review! We’re so glad to hear your experience with our customer service team has been professional and reliable. We appreciate you taking the time to share your experience and thank you for being a PrimePay customer.

Mike L.

President

Mid-Market (51-1000 emp.)

2/17/2026

"Simple to Use with Prompt, Reliable Support"

5/5

What do you like best about PrimePay?

It’s simple to use, and the support is very prompt whenever I need it. Review collected by and hosted on G2.com.

What do you dislike about PrimePay?

Make it simpler for the user to create and use their own reports Review collected by and hosted on G2.com.

Response from Zack Griffin of PrimePay

edit

Thank you for your review, Mike. We appreciate you taking the time to fill out this review and are glad to hear that you have found PrimePay to be "simple to use". Thank you for being a PrimePay customer!

Verified User in Consulting

Small-Business (50 or fewer emp.)

2/12/2026

"They Provide the Services I Need, But need to work on speed of response to issues via email."

3.5/5

What do you like best about PrimePay?

They provide the HRA testing and HR services I need. Review collected by and hosted on G2.com.

What do you dislike about PrimePay?

Recently they have not been responsive to issue via email. For our 2025 HRA testing it took over three weeks for them to confirm that our testing failed, but that there is an exception we use every year that permits our plan to pass the testing. Currently I have a billing problem with being charged for services I did not need for the HRA testing and after a week no one has even confirmed receipt of my email about the problem. Review collected by and hosted on G2.com.

Response from Zack Griffin of PrimePay

edit

Thank you for sharing your experience! We’re happy to hear that our team has been able to provide the HRA testing and HR services that you need. We are sorry that you have experienced response issues over email, but we do appreciate you taking the time to leave your feedback as it helps us continue to improve. Thank you for being a PrimePay customer!

Verified User in Insurance

Small-Business (50 or fewer emp.)

2/20/2026

"Competitive Pricing That Stands Out Among COBRA Administrators"

5/5

What do you like best about PrimePay?

The pricing is competitive when compared to other cobra administrators. Review collected by and hosted on G2.com.

What do you dislike about PrimePay?

The support has gone downhill in the last two years. There are seldom issues but when there are it can take weeks to resolve. Review collected by and hosted on G2.com.

Response from Zack Griffin of PrimePay

edit

Thank you so much for taking the time to review PrimePay! We are glad to hear that you have enjoyed our competitive COBRA pricing. We take your feedback about our support seriously and use this information to fine tune our processes. Thanks for being a loyal PrimePay customer!

Laura K.

Office manager- Manager of Operations.

Small-Business (50 or fewer emp.)

9/8/2025

"My experience with Gretchen Berger was above and beyond exptectation."

5/5

What do you like best about PrimePay?

PrimePay is extremely easy to use. From the minute I learned about PrimePay from Gretchen Berger, I knew I was in great hands. The cost of the sowftware blew away the competition. I would highly recommend PrimePay to other companies. Review collected by and hosted on G2.com.

What do you dislike about PrimePay?

Absolutely nonthing. Everything is wonderful. Review collected by and hosted on G2.com.

Jeremiah S.

CFO

Small-Business (50 or fewer emp.)

9/5/2025

"Smooth setup, helpful support, overall solid experience"

4.5/5

What do you like best about PrimePay?

The implementation process went smoothly thanks to Cara & Andrew — she was awesome to work with, very responsive, and made sure things got done right. Overall the system has been easy to use, and support has been solid whenever we’ve needed help. Review collected by and hosted on G2.com.

What do you dislike about PrimePay?

A few small issues popped up after implementation, but nothing major. Most things have been resolved quickly and haven’t impacted our overall use of the platform. Review collected by and hosted on G2.com.

What problems is PrimePay solving and how is that benefiting you?

PrimePay helps us manage payroll and time & attendance accurately across multiple locations. It saves time by streamlining calculations, tax filings, and employee tracking that would otherwise take hours of manual work. Having everything integrated makes payroll runs smoother and cuts down on errors. Review collected by and hosted on G2.com.

Susan F.

Payroll Specialist

Mid-Market (51-1000 emp.)

2/17/2026

"User-Friendly Reporting, but Help Ticket Turnaround Needs Improvement"

3/5

What do you like best about PrimePay?

I like the reporting the best about Sync HR. Very user friendly Review collected by and hosted on G2.com.

What do you dislike about PrimePay?

Turnaround time with help tickets that we submit Review collected by and hosted on G2.com.

Response from Zack Griffin of PrimePay

edit

Susan, thanks for your review. We are glad to hear that the Sync HR reporting has been "very user friendly" and appreciate the feedback about turnaround time with help tickets. Your suggestions are helpful as we continue to improve, thanks for taking the time to leave a response!