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At a Glance
Market Segments
Mid-Market (62.2% of reviews)
Small-Business (50.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Ozonetel
Star Rating
(618)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about OzonetelTwilio
Star Rating
(498)4.2 out of 5
Market Segments
Small-Business (50.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio excels in its API Call Speed with a score of 8.3, while Ozonetel CloudAgent shines with a higher score of 8.9, indicating faster response times for API calls, which is crucial for real-time applications.
- Reviewers mention that Ozonetel CloudAgent offers superior Ease of Use with a score of 9.1 compared to Twilio's 8.4, making it more user-friendly for teams without extensive technical expertise.
- G2 users highlight that Twilio's Database Management is rated at 9.4, showcasing its robust capabilities in handling large datasets, while Ozonetel CloudAgent also performs well but does not match this specific strength.
- Users on G2 report that Ozonetel CloudAgent's Quality of Support is rated at 9.0, which is higher than Twilio's 8.0, suggesting that users may find more responsive and helpful customer service with Ozonetel.
- Reviewers say that Twilio's Omnichannel capabilities are rated at 9.1, allowing seamless communication across various platforms, while Ozonetel CloudAgent also offers strong omnichannel support but does not surpass this rating.
- Users report that Ozonetel CloudAgent's Generative AI features, particularly in AI Text Summarization, received a high score of 9.4, indicating advanced capabilities in automating content generation, which is a significant advantage for businesses looking to enhance their customer interactions.
Pricing
Entry-Level Pricing
Ozonetel
No pricing availableTwilio
No pricing availableFree Trial
Ozonetel
Free Trial is available
Twilio
Free Trial is available
Ratings
Meets Requirements
8.9
547
8.8
363
Ease of Use
9.1
557
8.2
368
Ease of Setup
9.1
390
7.7
207
Ease of Admin
9.0
264
7.9
195
Quality of Support
9.0
547
7.8
329
Has the product been a good partner in doing business?
9.2
258
8.1
186
Product Direction (% positive)
9.6
548
8.3
353
Features by Category
Dialing Options
9.1
148
|
Verified
Not enough data
9.1
153
|
Verified
Not enough data
Not enough data
Not enough data
Agent Tools
8.6
135
|
Verified
Not enough data
8.9
140
|
Verified
Not enough data
9.2
149
|
Verified
Not enough data
Automation
8.8
126
|
Verified
Not enough data
9.0
134
|
Verified
Not enough data
8.8
126
|
Verified
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
22
Not enough data
9.4
21
Not enough data
9.2
22
Not enough data
Knowledge Management
9.2
22
Not enough data
9.1
22
Not enough data
9.2
22
Not enough data
Compliance
9.3
24
Not enough data
9.2
23
Not enough data
9.3
23
Not enough data
9.2
22
Not enough data
Customer Support
8.8
23
Not enough data
9.4
23
Not enough data
9.2
23
Not enough data
Data Security
9.4
24
Not enough data
9.3
24
Not enough data
9.4
24
Not enough data
9.3
24
Not enough data
Administration
9.3
21
Not enough data
9.2
21
Not enough data
9.3
22
Not enough data
Generative AI
9.3
14
Not enough data
Channels
9.1
197
|
Verified
Not enough data
8.9
175
Not enough data
8.8
163
|
Verified
Not enough data
8.6
169
|
Verified
Not enough data
8.8
168
Not enough data
Generative AI
8.5
121
Not enough data
Functions
8.9
190
|
Verified
Not enough data
9.0
191
|
Verified
Not enough data
9.1
190
|
Verified
Not enough data
8.8
173
Not enough data
9.1
186
|
Verified
Not enough data
9.2
194
|
Verified
Not enough data
9.0
189
Not enough data
9.0
178
|
Verified
Not enough data
Agentic AI - Contact Center
9.3
9
Not enough data
8.9
9
Not enough data
9.4
9
Not enough data
9.6
9
Not enough data
Administrative
8.8
192
|
Verified
Not enough data
9.1
201
|
Verified
Not enough data
9.1
205
|
Verified
Not enough data
9.0
184
|
Verified
Not enough data
9.1
186
|
Verified
Not enough data
Functionality
9.1
145
8.0
107
|
Verified
9.0
141
8.3
105
|
Verified
9.0
133
8.3
104
|
Verified
Support
9.0
128
7.6
105
|
Verified
9.0
133
Feature Not Available
9.1
135
7.1
104
|
Verified
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Platform
9.0
151
Not enough data
8.9
150
Not enough data
9.0
153
Not enough data
9.1
154
Not enough data
9.1
154
Not enough data
9.2
154
Not enough data
9.2
149
Not enough data
Generative AI
8.8
103
Not enough data
Workforce Management
9.1
155
Not enough data
9.2
153
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
156
Not enough data
9.2
157
Not enough data
Customer Support
8.8
42
Not enough data
8.8
41
Not enough data
9.0
43
Not enough data
Automation
9.0
44
Not enough data
9.0
43
Not enough data
9.1
43
Not enough data
Artificial Intelligence
9.1
42
Not enough data
8.9
43
Not enough data
8.8
43
Not enough data
Generative AI
8.4
17
Not enough data
8.7
17
Not enough data
8.0
17
Not enough data
Communication
8.7
24
|
Verified
Not enough data
9.2
24
|
Verified
Not enough data
8.3
23
Not enough data
8.3
24
|
Verified
Not enough data
8.6
24
Not enough data
Internal Use
8.7
27
|
Verified
Not enough data
8.5
23
|
Verified
Not enough data
8.9
25
Not enough data
8.8
25
Not enough data
8.6
23
|
Verified
Not enough data
9.2
23
|
Verified
Not enough data
Generative AI
8.9
57
Not enough data
Self-Service Experience
9.3
85
Not enough data
9.2
84
Not enough data
8.9
82
Not enough data
9.0
81
Not enough data
Feature Not Available
Not enough data
Self-Service Platform
9.1
83
Not enough data
9.1
88
Not enough data
8.9
83
Not enough data
9.1
89
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.4
13
Not enough data
Basic Communication - Cloud PBX
Not enough data
4.7
5
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Advanced Features - Cloud PBX
Not enough data
4.7
5
Not enough data
4.3
5
Not enough data
3.7
5
Not enough data
5.0
5
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
9.2
6
Not enough data
9.4
6
Not enough data
Calling
9.2
161
Not enough data
8.5
142
Not enough data
9.2
154
Not enough data
9.4
155
Not enough data
10.0
5
Not enough data
Contacts
8.9
148
Not enough data
8.7
144
Not enough data
8.8
146
Not enough data
Insights
8.8
142
Not enough data
9.1
150
Not enough data
8.6
138
Not enough data
8.4
138
Not enough data
8.6
136
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ozonetel and Twilio are categorized as Communication Platform as a Service (CPaaS)
Unique Categories
Twilio is categorized as Video Platform as a Service (VPaaS), Cloud PBX Platforms, WhatsApp Marketing, and RCS Business Messaging
Reviews
Reviewers' Company Size
Ozonetel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
14.8%
Hospital & Health Care
8.2%
Consumer Services
7.3%
Education Management
7.0%
Health, Wellness and Fitness
6.5%
Other
56.1%
Computer Software
17.7%
Information Technology and Services
11.1%
Marketing and Advertising
6.8%
Internet
5.0%
Health, Wellness and Fitness
4.7%
Other
54.7%
Alternatives
Discussions
What is Ozonetel CloudAgent used for?
2 Comments
Official Response from Ozonetel
It is used as an omnichannel CX platform for enabling customer communications for functions such as marketing, sales, customer support and service and others. Read more
How to add / change IVR options from admin login?
1 Comment
Official Response from Ozonetel
We can enable the IVR module to the client account.
Admin can choose from the drop down menu. Easy to create an IVR flow and map them to the campaign...Read more
Ozonetel has no more discussions with answers
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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