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Compare Nextiva and RingCX 
Featured Products
At a Glance
Market Segments
Small-Business (78.2% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Starting at $65.00 1 Seats Per Month
Nextiva
Star Rating
(3,440)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansRingCX
Star Rating
(28)4.4 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $65.00 1 Seats Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in overall user satisfaction, reflected in its higher G2 Score compared to RingCX. Users appreciate its reliable performance, with one reviewer noting, "The product functions as expected, and we haven't encountered many problems with it."
- Users say that Nextiva's implementation process is straightforward, making it easy for businesses to onboard new agents. One user highlighted, "It is very easy to use, and implementing it for each agent is straightforward," which contrasts with the more limited feedback on RingCX's setup experience.
- Reviewers mention that Nextiva offers superior customer support, with a score that reflects its quality. Users have praised the support team, stating, "The customer support is excellent, and I use it daily," while RingCX's support has received mixed reviews, indicating room for improvement.
- According to verified reviews, Nextiva's call recording feature is particularly valuable for small businesses, allowing users to review calls for quality assurance. One user noted, "I find the call recording feature of Nextiva particularly valuable for my small business," showcasing its practical benefits over RingCX.
- Users appreciate RingCX's customization options and AI notetaking feature, which helps streamline follow-ups. A reviewer mentioned, "I really appreciate the AI notetaking feature, especially how it provides a summary and action plan tailored for each participant on the call," highlighting its unique strengths despite its lower overall satisfaction ratings.
- Reviewers highlight that while RingCX has some strong features, such as customizable reporting, it struggles to match the comprehensive integration capabilities of Nextiva. Users have noted that Nextiva's integration makes it simple to generate reports, which is a significant advantage for businesses looking for seamless workflows.
Pricing
Entry-Level Pricing
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
RingCX
Standard
Starting at $65.00
1 Seats Per Month
Deliver effortless customer experiences across voice and 20+ digital channels.
- ACD
- IVR
- Skills-based routing
Free Trial
Nextiva
No trial information availableRingCX
No trial information availableRatings
Meets Requirements
9.0
2,772
8.6
28
Ease of Use
8.7
2,808
8.9
28
Ease of Setup
8.4
2,099
8.3
26
Ease of Admin
8.6
1,991
7.9
16
Quality of Support
9.0
2,758
8.1
27
Has the product been a good partner in doing business?
8.9
1,973
7.8
17
Product Direction (% positive)
8.3
2,658
9.2
28
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.4
200
8.9
19
8.0
181
6.3
19
7.7
177
6.8
19
8.2
183
7.1
19
8.2
172
7.5
19
Generative AI
7.6
85
7.5
17
Functions
8.7
177
8.2
18
8.6
176
8.6
19
8.9
177
7.8
19
8.1
175
7.7
19
8.2
172
7.6
18
8.6
181
8.6
17
8.5
172
7.5
17
8.4
168
7.7
17
Agentic AI - Contact Center
8.8
12
5.7
5
9.3
12
5.7
5
9.3
12
5.3
5
9.3
12
Feature Not Available
Administrative
8.3
169
7.8
17
9.1
177
8.4
17
8.9
177
8.3
17
8.4
167
7.9
16
8.3
162
8.0
16
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.1
469
Not enough data
8.6
670
Not enough data
8.6
587
Not enough data
8.9
696
Not enough data
8.8
608
Not enough data
8.3
504
Not enough data
8.6
605
Not enough data
Generative AI
7.7
296
Not enough data
Workforce Management
8.8
609
Not enough data
8.7
567
Not enough data
Call Center Infrastructure (CCI)
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
Administrative
8.7
597
Not enough data
8.7
626
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
9.2
28
Not enough data
9.1
29
Not enough data
9.3
27
Not enough data
8.5
25
Not enough data
8.7
26
Not enough data
9.1
27
Not enough data
Advanced Features - Cloud PBX
9.1
27
Not enough data
9.2
28
Not enough data
9.2
28
Not enough data
9.2
26
Not enough data
Platform Basics - VoIP Providers
8.6
61
Not enough data
8.7
68
Not enough data
8.4
60
Not enough data
8.1
61
Not enough data
8.0
57
Not enough data
7.9
57
Not enough data
Basic Communication
9.2
1647
|
Verified
Not enough data
7.9
906
|
Verified
Not enough data
8.3
1052
|
Verified
Not enough data
7.7
837
Not enough data
8.6
1163
|
Verified
Not enough data
9.1
1343
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.8
43
Not enough data
8.1
42
Not enough data
7.8
43
Not enough data
7.8
43
Not enough data
Access
8.0
911
Not enough data
8.2
905
Not enough data
8.5
1043
|
Verified
Not enough data
Advanced Features
8.3
1180
|
Verified
Not enough data
8.6
1245
|
Verified
Not enough data
9.1
1484
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Not enough data
Extensions
8.5
152
|
Verified
Not enough data
9.1
160
|
Verified
Not enough data
8.8
149
|
Verified
Not enough data
Features
9.2
185
|
Verified
Not enough data
8.5
156
Not enough data
8.3
145
|
Verified
Not enough data
9.0
159
|
Verified
Not enough data
8.5
149
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Nextiva and RingCX are categorized as Contact Center
Unique Categories
Nextiva is categorized as UCaaS Platforms, AI Voice Assistants, VoIP Providers, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingCX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
5.9%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.5%
Insurance
17.9%
Telecommunications
10.7%
Law Practice
10.7%
Transportation/Trucking/Railroad
7.1%
Medical Practice
7.1%
Other
46.4%
Alternatives
Discussions
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
Do you think you will be able to implement a "Face Time" feature through your app?
2 Comments
JB
Hi Vicky,
Thanks for reaching out. Great Question!
Currently, Nextiva does not integrate with Facetime. We do offer a variety of video calling...Read more
RingCX has no discussions with answers
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