Link copied to clipboard

# Nextiva vs RingCX Comparison - What are their main differences?

Share
[
Export
](/compare/nextiva/ringcx/export.csv)

NextivaRingCX[+ Add Product](#)

Reviews

**Nextiva** [

4.5/5(3,654)

](https://www.g2.com/products/nextiva/reviews#reviews)

**RingCX** [

4.4/5(112)

](https://www.g2.com/products/ringcx/reviews#reviews)

Pricing

**Nextiva**
Free Trial

**Starting at $15.00** 1 User Per Month · Core

**RingCX**
 **Starting at $65.00** 1 Seats Per Month · Standard

**Pricing Insights**
from reviews

Time to Implement

**Nextiva**
1 monthFaster

Based on 677 responses

**RingCX**
2 months

Based on 17 responses

Return on Investment

**Nextiva**
15 months

Based on 551 responses

**RingCX**
10 months5 months sooner

Based on 17 responses

Perceived Cost

**Nextiva**
$$$$$

**RingCX**
$$$$$

Average Discount

**Nextiva**
11%4% more

**RingCX**
7%

 ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")

 ![RingCX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringcx.svg "RingCX")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

 ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call

Who do you want to talk with?

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent

 ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human

Pros & Cons

**Nextiva**
[
Customer Support (127)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1230123&qs=pros-and-cons#reviews)[
Ease of Use (117)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228093&qs=pros-and-cons#reviews)[
Complexity (25)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228405&qs=pros-and-cons#reviews)[
Difficult Configuration (25)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1231448&qs=pros-and-cons#reviews)

**RingCX**
[
Ease of Use (22)
](https://www.g2.com/products/ringcx/reviews?filters%5Bsentiment_snippet%5D=1285824&qs=pros-and-cons#reviews)[
Features (13)
](https://www.g2.com/products/ringcx/reviews?filters%5Bsentiment_snippet%5D=1286034&qs=pros-and-cons#reviews)[
Call Issues (7)
](https://www.g2.com/products/ringcx/reviews?filters%5Bsentiment_snippet%5D=2327201&qs=pros-and-cons#reviews)[
Call Functionality (5)
](https://www.g2.com/products/ringcx/reviews?filters%5Bsentiment_snippet%5D=2465124&qs=pros-and-cons#reviews)

Integrations

**Nextiva**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image")

ActiveCampaign

](https://www.g2.com/products/activecampaign/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_47457dad822238df1f7c568de3d29abf/callrevu.png "Product Avatar Image")

CALLREVU

](https://www.g2.com/products/callrevu/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba3ff0e06098e893ef0f3ef0d8cd3276/dv-pinnacle.jpg "Product Avatar Image")

DV Pinnacle

](https://www.g2.com/products/dv-pinnacle/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image")

Gong

](https://www.g2.com/products/gong/reviews)[
View all
](https://www.g2.com/products/nextiva/integrations)

**RingCX**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1ad3ee8d1366097f20e37b4e54f060bb/flexera-one.jpg "Product Avatar Image")

Flexera One

](https://www.g2.com/products/flexera-one/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7e2413295391b9387a5a33741edac056/gohighlevel-lead-generation-sharing.png "Product Avatar Image")

GoHighLevel Lead Generation...

](https://www.g2.com/products/gohighlevel-lead-generation-sharing/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a9a6d57cdd833bf0381d21fd9246641/google-workspace.png "Product Avatar Image")

Google Workspace

](https://www.g2.com/products/google-workspace/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_96e3003838c502f92cff91551e6a1c9b/help-full.jpg "Product Avatar Image")

Help-Full

](https://www.g2.com/products/help-full/reviews)[
View all
](https://www.g2.com/products/ringcx/integrations)

Screenshots

**Nextiva**
 ![Nextiva screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/125886/1.png)

**RingCX**
 ![RingCX screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1376594/Snag-485b493e.png)

Ratings

Meets Requirements

**Nextiva**

9.1

9.12,900

**RingCX**

8.6

8.695

Ease of Use

**Nextiva**

8.7

8.72,951

**RingCX**

8.9

8.996

Ease of Setup

**Nextiva**

8.4

8.42,240

**RingCX**

8.6

8.691

Ease of Admin

**Nextiva**

8.6

8.62,026

**RingCX**

8.3

8.334

Quality of Support

**Nextiva**

9.0

9.02,885

**RingCX**

8.4

8.493

Has the product been a good partner in doing business?

**Nextiva**

8.9

8.92,007

**RingCX**

8.3

8.333

Product Direction (% positive)

**Nextiva**

8.3

8.32,762

**RingCX**

9.4

9.493

Features

Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);)

8.6

214

7.8

91

Channels

Voice

9.4(tied score)

198

9.4(tied score)

75

Social

8.0(won by 1.1)

175

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.9

27

Live Chat

7.8(won by 0.4)

174

7.4

31

Mobile SMS

8.3(won by 1.1)

179

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.2

35

Email

8.2(tied score)

167

8.2(tied score)

32

Generative AI

AI Text-to-Speech

7.6

85

7.7(won by 0.1)

22

Generative AI

Not enough data

Not enough data

Functions

Call Routing

8.7(won by 0.5)

175

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.2

42

Session Queuing

8.7(won by 0.2)

172

8.5

32

Concurrent Calling

8.8(won by 1.1)

176

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.7

27

Speech Analytics

8.1

170

8.2(won by 0.1)

30

Auto Dialer

8.2(won by 0.5)

168

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.7

28

IVR

8.6(won by 0.5)

176

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.1

26

Inbound Screen Pop

8.6(won by 0.6)

169

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.0

27

Persistent Data

8.4(won by 0.2)

164

8.2

30

Predictive Dialer

Not enough data

8.0(won by default)

5

Automated Routing

Not enough data

7.8(won by default)

6

Real-Time Analytics

Not enough data

8.6(won by default)

13

Reporting/Analytics

Not enough data

8.0(won by default)

23

Agentic AI - Contact Center

Autonomous Task Execution

8.8(won by 1.7)

11

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.1

11

Cross-system Integration

9.2(won by 2.5)

11

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.7

16

Natural Language Interaction

9.2(won by 3.2)

11

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.0

10

Proactive Assistance

9.2(won by default)

11

Feature Not Available

Third-Party Integrations

Not enough data

8.0(won by default)

14

Computer Telephony Integration

Not enough data

7.7(won by default)

5

Social Media Integration

Not enough data

Not enough data

Administrative

Session Summary Notes

8.3(won by 0.2)

166

8.1

27

Administrator Access

9.1(won by 0.6)

178

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.5

27

Reporting & Dashboards

8.9(won by 0.8)

177

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.1

51

Session Recording

8.5(won by 0.7)

165

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.8

29

Agent Scheduling and Assignment

8.4(won by 0.5)

160

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.9

23

Callback Scheduling

Not enough data

8.0(won by default)

5

Activity Dashboard

Not enough data

9.0(won by default)

10

Call Reporting

Not enough data

8.5(won by default)

13

Additional Functionality

API

Not enough data

7.7(won by default)

5

Alerts/Notifications

Not enough data

6.7(won by default)

9

Call Transfer

Not enough data

7.8(won by default)

9

Data Import/Export

Not enough data

6.4(won by default)

6

Call Scripting

Not enough data

7.3(won by default)

5

Interaction Tracking

Not enough data

7.4(won by default)

11

Collaboration Tools

Not enough data

7.6(won by default)

7

Call Monitoring

Not enough data

8.9(won by default)

11

Customizable Reports

Not enough data

6.4(won by default)

12

Contact Management

Not enough data

7.3(won by default)

5

Activity Tracking

Not enough data

7.5(won by default)

6

Automatic Call Distribution

Not enough data

7.7(won by default)

8

Call Center Management

Not enough data

7.4(won by default)

7

Performance Management

Not enough data

9.0(won by default)

8

Call Tracking

Not enough data

6.3(won by default)

5

CRM

Not enough data

8.8(won by default)

10

Reporting & Statistics

Not enough data

6.9(won by default)

6

Quality Management

Not enough data

8.3(won by default)

7

Agent Interface

Not enough data

7.5(won by default)

17

Queue Management

Not enough data

8.3(won by default)

13

Customer History

Not enough data

9.2(won by default)

11

Monitoring

Not enough data

8.8(won by default)

11

Call List Management

Not enough data

8.3(won by default)

5

Chat/Messaging

Not enough data

7.1(won by default)

7

Workforce Management

Not enough data

7.8(won by default)

6

AI Copilot

Not enough data

8.1(won by default)

6

Caller ID

Not enough data

7.7(won by default)

5

Multi-Channel Communication

Not enough data

9.1(won by default)

17

Real-Time Monitoring

Not enough data

7.8(won by default)

10

Contact Database

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

7.4

12

Channels

Multi-Channel Coverage

Not enough data

7.4(won by default)

7

Open Listening

Not enough data

Feature Not Available

Physical Media

Not enough data

Feature Not Available

Design

Personalization

Not enough data

7.5(won by default)

6

Inbound Identification

Not enough data

7.1(won by default)

7

Regulatory Compliance

Not enough data

8.0(won by default)

5

Batch Communications

Not enough data

8.0(won by default)

5

Multi-Channel Communication

Not enough data

6.7(won by default)

5

On-Demand Communications

Not enough data

7.3(won by default)

5

Interactive Content

Not enough data

7.0(won by default)

5

Communications Strategy Development

Not enough data

Feature Not Available

Create Content

Not enough data

Feature Not Available

Generative AI

Generative AI

Not enough data

6.9(won by default)

6

AI Text Generation

Not enough data

Feature Not Available

AI Text Summarization

Not enough data

Feature Not Available

Additional Functionality

Customer Database

Not enough data

7.3(won by default)

5

SMS Messaging

Not enough data

6.3(won by default)

5

Third-Party Integrations

Not enough data

7.3(won by default)

5

Workflow Management

Not enough data

8.0(won by default)

5

Feedback Management

Not enough data

7.7(won by default)

5

Reporting & Statistics

Not enough data

7.8(won by default)

6

Collaboration Tools

Not enough data

7.7(won by default)

5

Activity Tracking

Not enough data

7.0(won by default)

5

Chat/Messaging

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Contact Center Workforce[Hide 39 FeaturesShow 39 Features](javascript:void(0);)

Not enough data

8.5

9

Workforce Management

Agent Availability

Not enough data

8.9(won by default)

6

Queue Management

Not enough data

8.3(won by default)

5

Customer Experience Management

Not enough data

9.0(won by default)

5

Employee Management

Not enough data

9.0(won by default)

5

Skills Management

Not enough data

Not enough data

Shift Scheduling

Not enough data

Not enough data

Agent Self-Service

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Attendance Management

Not enough data

Not enough data

Time Off Management

Not enough data

Not enough data

Administration

Productivity Analysis

Not enough data

7.7(won by default)

5

Dashboards

Not enough data

8.6(won by default)

7

Intraday Management

Not enough data

7.7(won by default)

5

Automation

Not enough data

Not enough data

Labor Forecasting

Not enough data

Not enough data

Quality Management

Not enough data

Not enough data

Additional Functionality

Performance Metrics

Not enough data

Not enough data

Leave Tracking

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

For Call Centers

Not enough data

Not enough data

Employee Time Tracking

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Activity Monitoring

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Skills Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Variable Workforce

Not enough data

Not enough data

Employee Coaching Tools

Not enough data

Not enough data

Employee Database

Not enough data

Not enough data

Online Time Clock

Not enough data

Not enough data

Agent Interface

Not enough data

Not enough data

Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

8.6

774

Not enough data

Platform

Omnichannel

8.1(won by default)

464

Not enough data

Mobile Access

8.7(won by default)

665

Not enough data

Queue Management

8.6(won by default)

584

Not enough data

Call Routing

8.9(won by default)

694

Not enough data

Call Back

8.8(won by default)

606

Not enough data

IVR

8.3(won by default)

501

Not enough data

Automatic Call Distribution

8.6(won by default)

603

Not enough data

Call Transfer

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Generative AI

AI Text-to-Speech

7.7(won by default)

294

Not enough data

Generative AI

Not enough data

Not enough data

Workforce Management

Call Monitoring

8.7(won by default)

608

Not enough data

Performance Evaluation

8.7(won by default)

564

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Call Center Infrastructure (CCI)

Autonomous Task Execution

8.8(won by default)

8

Not enough data

Cross-system Integration

8.8(won by default)

8

Not enough data

Natural Language Interaction

8.8(won by default)

8

Not enough data

Proactive Assistance

8.8(won by default)

8

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Administrative

Call Recording

8.6(won by default)

594

Not enough data

Reporting & Dashboards

8.7(won by default)

624

Not enough data

Call Reporting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Phone Key Input

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Voice Customization

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Pre-recorded Messages

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Multiple Scripts

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Cloud PBX Platforms[Hide 46 FeaturesShow 46 Features](javascript:void(0);)

9.1

48

Not enough data

Basic Communication - Cloud PBX

Call Management

9.5(won by default)

35

Not enough data

Communication Management

9.1(won by default)

30

Not enough data

Scalability

9.4(won by default)

29

Not enough data

Integrations

8.5(won by default)

24

Not enough data

Mobile Accessibility

8.8(won by default)

33

Not enough data

Accessibility

9.1(won by default)

29

Not enough data

Contact Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Advanced Features - Cloud PBX

Security and Compliance

9.1(won by default)

26

Not enough data

Analytics and Reporting

9.3(won by default)

29

Not enough data

Support and Reliability

9.1(won by default)

30

Not enough data

Automated attendant

9.1(won by default)

27

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Additional Functionality

Virtual Extensions

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

For Cloud Phone Systems

Not enough data

Not enough data

Ring Groups

Not enough data

Not enough data

VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);)

8.3

1,854

Not enough data

Platform Basics - VoIP Providers

PBX systems, VoIP Softphone

8.7(won by default)

72

Not enough data

Call Management

8.9(won by default)

121

Not enough data

Network monitoring

8.4(won by default)

63

Not enough data

Integrations

8.1(won by default)

73

Not enough data

Virtual PBX

7.9(won by default)

54

Not enough data

SIP trunking services

7.7(won by default)

53

Not enough data

Call List Management

8.0(won by default)

5

Not enough data

Contact Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Call Center Integration

Not enough data

Not enough data

Basic Communication

Phone Calls

9.2(won by default)

1729

|

Verified

Not enough data

Video Calls

7.9(won by default)

895

|

Verified

Not enough data

Instant Messaging

8.3(won by default)

1054

|

Verified

Not enough data

Screen Sharing

7.7(won by default)

826

Not enough data

Conference Calls

8.6(won by default)

1158

|

Verified

Not enough data

Desk-to-Desk Calls

9.1(won by default)

1344

|

Verified

Not enough data

SMS Messaging

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

Agentic AI - VoIP Providers

Autonomous Task Execution

7.7(won by default)

43

Not enough data

Cross-system Integration

7.8(won by default)

40

Not enough data

Adaptive Learning

7.6(won by default)

40

Not enough data

Proactive Assistance

7.6(won by default)

40

Not enough data

Access

Software Pairing

8.0(won by default)

900

Not enough data

Browser Extension

8.2(won by default)

895

Not enough data

Individual Download

8.5(won by default)

1036

|

Verified

Not enough data

Advanced Features

Hold Music

8.3(won by default)

1171

|

Verified

Not enough data

Automated Attendants

8.6(won by default)

1245

|

Verified

Not enough data

VOiP Number

9.2(won by default)

1492

Not enough data

Additional Functionality

Reporting & Statistics

7.3(won by default)

8

Not enough data

Voice Mail

9.2(won by default)

6

Not enough data

Mobile Access

9.5(won by default)

11

Not enough data

Call Routing

8.6(won by default)

7

Not enough data

Reporting/Analytics

7.0(won by default)

5

Not enough data

Live Chat

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

Employee Directory

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Virtual Call Center

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

IVR

Not enough data

Not enough data

API

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Call Conferencing

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Spam Blocker

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Caller Profiles

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

VoIP Connection

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Text to Speech

Not enough data

Not enough data

VoIP

Not enough data

Not enough data

Call Queues

Not enough data

Not enough data

Call Screening

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Online Voice Transmission

Not enough data

Not enough data

Unified Communications

Not enough data

Not enough data

Voicemail Transcription

Not enough data

Not enough data

UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

8.6

208

Not enough data

Agentic AI - UCaaS Platforms

Autonomous Task Execution

8.1(won by default)

7

Not enough data

Cross-system Integration

8.1(won by default)

7

Not enough data

Adaptive Learning

8.3(won by default)

8

Not enough data

Natural Language Interaction

8.6(won by default)

7

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Extensions

Tenancy Flexibility

8.5(won by default)

148

|

Verified

Not enough data

Native VoIP

9.1(won by default)

159

|

Verified

Not enough data

CCaaS Option

8.8(won by default)

147

|

Verified

Not enough data

Features

Voicemail to Email

9.2(won by default)

186

|

Verified

Not enough data

Voicemail to SMS

8.6(won by default)

154

Not enough data

File Sharing

8.3(won by default)

141

|

Verified

Not enough data

Voice Conferencing

9.0(won by default)

156

|

Verified

Not enough data

Video Conferencing

8.5(won by default)

145

|

Verified

Not enough data

Conference Transcripts

Feature Not Available

Not enough data

Electronic Faxes

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Virtual Voicemail

Not enough data

Not enough data

Additional Functionality

Trend Analysis

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Virtual Backgrounds

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Group Messaging

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Multi-User Collaboration

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Show 11 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

Not enough data

Not enough data

Ticket and Case Management

Ticket Creation User Experience

Not enough data

Not enough data

Ticket Response User Experience

Not enough data

Not enough data

Workflow

Not enough data

Not enough data

Automated Response

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Attachments/Screencasts

Not enough data

Not enough data

Ticket Collaboration

Not enough data

Not enough data

Customer/Contact Database

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Feature Not Available

AI Text Summarization

Not enough data

Feature Not Available

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Communication Channels

Customer Portal

Not enough data

Feature Not Available

Email to Case

Not enough data

Not enough data

Live Chat Support

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Voice

Not enough data

Not enough data

Video Chat

Not enough data

Not enough data

Platform

Mobile User Support

Not enough data

Feature Not Available

Customization 

Not enough data

Feature Not Available

User, Role, and Access Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Reporting

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Auto Dialer[Hide 76 FeaturesShow 76 Features](javascript:void(0);)

Not enough data

Not enough data

Dialing Options

Preview Dialing

Not enough data

Not enough data

Progressive Dialing

Not enough data

Not enough data

Predictive Dialing

Not enough data

Not enough data

Agent Tools

Whisper Coaching 

Not enough data

Not enough data

Callback Scheduling 

Not enough data

Not enough data

Call Recording 

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Call Scheduling

Not enough data

Not enough data

Automation

Voice Activity Detection

Not enough data

Not enough data

Interactive Voice Response (IVR)

Not enough data

Not enough data

Call Scrubbing

Not enough data

Not enough data

Agentic AI - Auto Dialer

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

AI Capabilities - Auto Dialer

Call Prioritization and List Optimization

Not enough data

Not enough data

Compliance Monitoring

Not enough data

Not enough data

Speech Analytics and Sentiment Analysis

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Text to Speech

Not enough data

Not enough data

Additional Functionality

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Power Dialer

Not enough data

Not enough data

Preview Dialer

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Integrations Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Automatic Outbound Dialer

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

API

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Campaign Specific Caller ID

Not enough data

Not enough data

List Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Multi-Campaign

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Lead Distribution

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

Not enough data

Conversational Platform

Personalization

Not enough data

Not enough data

Omnichannel

Not enough data

Not enough data

Contextual Engagement

Not enough data

Not enough data

Proactive Engagement

Not enough data

Not enough data

Support Automation

Intelligent Routing

Not enough data

Not enough data

Seamless Escalation

Not enough data

Not enough data

Transcripts

Not enough data

Not enough data

Self-Serve Support

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Feature Not Available

AI Text Summarization

Not enough data

Feature Not Available

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Feature Not Available

AI Text Summarization

Not enough data

Feature Not Available

AI Text-to-Speech

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

Not enough data

Not enough data

Notifications

Not enough data

Not enough data

Targeted Emails

Not enough data

Not enough data

In-App Messaging

Not enough data

Not enough data

Co-Browsing

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

Not enough data

Feature Not Available

Conversation Archiving

Not enough data

Not enough data

Lead Development

Not enough data

Not enough data

Knowledge Base

Not enough data

Not enough data

Team Inbox 

Not enough data

Not enough data

Customer Profiles

Not enough data

Not enough data

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

Feature Not Available

Self-Service Experience

Knowledge Base

Not enough data

Not enough data

Searchable Articles

Not enough data

Not enough data

Community Forums

Not enough data

Feature Not Available

Mobile Optimization

Not enough data

Feature Not Available

Personalization

Not enough data

Feature Not Available

Self-Service Platform

Branding

Not enough data

Feature Not Available

Automation

Not enough data

Not enough data

Artificial Intelligence

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Agentic AI - Customer Self-Service

Autonomous Task Execution

Not enough data

Feature Not Available

Multi-step Planning

Not enough data

Feature Not Available

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Feature Not Available

Decision Making

Not enough data

Feature Not Available

Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Feature Not Available

AI Text Summarization

Not enough data

Feature Not Available

Process

Mentions

Not enough data

Not enough data

Tickets

Not enough data

Not enough data

Macros

Not enough data

Not enough data

Channels

Email

Not enough data

Not enough data

Social

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Phone

Not enough data

Not enough data

Text

Not enough data

Not enough data

Insight

Surveys

Not enough data

Not enough data

Reporting

Not enough data

Not enough data

Visitor Activity

Not enough data

Feature Not Available

Help Desk

Not enough data

Not enough data

Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Feature Not Available

AI Text Summarization

Not enough data

Feature Not Available

AI Voice Assistants[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

Not enough data

Not enough data

Voice Recognition - AI Voice Assistants

Voice Recognition

Not enough data

Not enough data

Speech Synthesis - AI Voice Assistants

Speech Synthesis

Not enough data

Not enough data

Customizable speech

Not enough data

Not enough data

Multiple voice actions

Not enough data

Not enough data

Security and privacy - AI Voice Assistants

Encrypted communication

Not enough data

Not enough data

Compatibility - AI Voice Assistants

Cross platform compatibility

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")](https://www.g2.com/products/nextiva/reviews)

Nextiva

Small-Business(50 or fewer emp.)

77.0%

Mid-Market(51-1000 emp.)

21.9%

Enterprise(\> 1000 emp.)

1.2%

[![RingCX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringcx.svg "RingCX")](https://www.g2.com/products/ringcx/reviews)

RingCX

Small-Business(50 or fewer emp.)

49.5%

Mid-Market(51-1000 emp.)

35.8%

Enterprise(\> 1000 emp.)

14.7%

Small-Business

(50 or fewer emp.)

77.0%

49.5%

Mid-Market

(51-1000 emp.)

21.9%

35.8%

Enterprise

(\> 1000 emp.)

1.2%

14.7%

Reviewers' Industry

[![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")](https://www.g2.com/products/nextiva/reviews)
Nextiva

Hospital & Health Care

6.0%

Insurance

5.6%

Construction

5.2%

Financial Services

4.6%

Real Estate

3.9%

Other

74.8%

[![RingCX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringcx.svg "RingCX")](https://www.g2.com/products/ringcx/reviews)
RingCX

Information Technology and Services

16.8%

Insurance

8.4%

Consumer Services

6.3%

Hospital & Health Care

5.3%

Accounting

4.2%

Other

58.9%

Alternatives

**Nextiva Alternatives**

 ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")

[
3CX
](/products/3cx/reviews)

 ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall")

[
Aircall
](/products/aircall/reviews)

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

 ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect")

[
GoTo Connect
](/products/goto-connect/reviews)

**RingCX Alternatives**

 ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone")

[
NiCE CXone
](/products/nice-cxone/reviews)

 ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform")

[
Five9 Intelligent Cloud...
](/products/five9-intelligent-cloud-contact-center-platform/reviews)

 ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect")

[
GoTo Connect
](/products/goto-connect/reviews)

 ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk")

[
Talkdesk
](/products/talkdesk/reviews)