# Nextiva vs RingCX Comparison --- ## AI Generated Summary - **G2 reviewers report** that Nextiva excels in customer support, with many users highlighting the company's professionalism and responsiveness. One user noted, "Overall great experience and the company has provided great customer service," which reflects a strong commitment to user satisfaction. - **Users say** that Nextiva's platform is particularly user-friendly, with features like audio calls, call forwarding, and conference calling being easy to navigate. This ease of use is a significant advantage for teams looking to streamline their communication processes. - **According to verified reviews** , RingCX is praised for its straightforward implementation process, with users appreciating the organized project visibility and clear communication throughout. One user mentioned that the implementation was "well organized with strong project visibility," which can be crucial for businesses during onboarding. - **Reviewers mention** that while RingCX offers a clean user interface that facilitates quick training, it may not match the extensive feature set of Nextiva. Users have noted that Nextiva provides a more comprehensive solution for remote workers, ensuring seamless communication across teams. - **G2 reviewers highlight** that Nextiva's strong performance in call quality is a significant benefit, especially for businesses with remote sales teams. Users appreciate the "consistently clear" call quality, which is essential for maintaining effective communication. - **Users report** that while both platforms have similar star ratings, Nextiva's higher G2 Score indicates a greater overall satisfaction among users. This is supported by the sheer volume of reviews, with Nextiva receiving 3,475 compared to RingCX's 45, suggesting a more reliable consensus on its performance. | | Nextiva | RingCX | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | | **Total Reviews** | 3,549 | 46 | | **Largest Market Segment** | Small-Business (77.3% of reviews) | Small-Business (47.6% of reviews) | | **Entry Level Price** | Starting at $15.00 1 User Per Month | Starting at $65.00 1 Seats Per Month | --- ## Top Pros & Cons ### Nextiva Pros: - Customer Support (135 reviews) - Ease of Use (128 reviews) Cons: - Difficult Configuration (27 reviews) - Complexity (25 reviews) ### RingCX Pros: - Ease of Use (23 reviews) - Features (14 reviews) Cons: - Call Issues (7 reviews) - Call Functionality (5 reviews) --- ## Ratings Comparison | Rating | Nextiva | RingCX | |---|---|---| | **Meets Requirements** | 9.0 (2824 reviews) | 8.9 (41 reviews) | | **Ease of Use** | 8.7 (2871 reviews) | 8.9 (41 reviews) | | **Ease of Setup** | 8.4 (2157 reviews) | 8.4 (37 reviews) | | **Ease of Admin** | 8.6 (1986 reviews) | 8.2 (21 reviews) | | **Quality of Support** | 9.0 (2808 reviews) | 8.3 (40 reviews) | | **Has the product been a good partner in doing business?** | 8.8 (1967 reviews) | 8.2 (21 reviews) | | **Product Direction (% positive)** | 8.3 (2703 reviews) | 9.1 (41 reviews) | --- ## Pricing ### Nextiva #### Entry-Level Pricing Plan: Core Price: Starting at $15.00 1 User Per Month Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness. Key Features: - Inbound & Outbound Voice - Business SMS - Video Meetings [Browse all 6 editions](https://www.g2.com/products/nextiva/pricing) #### Free Trial Yes ### RingCX #### Entry-Level Pricing Plan: Standard Price: Starting at $65.00 1 Seats Per Month Description: Deliver effortless customer experiences across voice and 20+ digital channels.
 Key Features: - ACD - IVR - Skills-based routing [Browse all 3 editions](https://www.g2.com/products/ringcx/pricing) #### Free Trial No --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **Nextiva** | N/A | N/A | | **RingCX** | N/A | N/A | #### Ticket and Case Management | Feature | Nextiva | RingCX | |---|---|---| | **Ticket creation user experience** | Not enough data | Not enough data | | **Ticket response user experience** | Not enough data | Not enough data | | **Workflow** | Not enough data | Not enough data | | **Response Automation** | Not enough data | Not enough data | | **SLA Management** | Not enough data | Not enough data | | **Attachments/Screencasts** | Not enough data | Not enough data | | **Ticket Collaboration** | Not enough data | Not enough data | | **Customer and Contacts Database** | Not enough data | Not enough data | #### Generative AI | Feature | Nextiva | RingCX | |---|---|---| | **AI Text Generation** | Not enough data | Feature Not Available | | **AI Text Summarization** | Not enough data | Feature Not Available | #### Agentic AI - Help Desk | Feature | Nextiva | RingCX | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | Nextiva | RingCX | |---|---|---| | **Customer Portal** | Not enough data | Feature Not Available | | **Email to Case** | Not enough data | Not enough data | | **Chat/Live Support** | Not enough data | Not enough data | | **Social Integration** | Not enough data | Not enough data | | **Voice** | Not enough data | Not enough data | #### Platform | Feature | Nextiva | RingCX | |---|---|---| | **Mobile User Support** | Not enough data | Feature Not Available | | **Customization ** | Not enough data | Feature Not Available | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Integration** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | ### Auto Dialer | Product | Score | Reviews | |---|---|---| | **Nextiva** | N/A | N/A | | **RingCX** | N/A | N/A | #### Dialing Options | Feature | Nextiva | RingCX | |---|---|---| | **Preview Dialing** | Not enough data | Not enough data | | **Progressive Dialing** | Not enough data | Not enough data | | **Predictive Dialing** | Not enough data | Not enough data | #### Agent Tools | Feature | Nextiva | RingCX | |---|---|---| | **Whisper Coaching ** | Not enough data | Not enough data | | **Callback Scheduling ** | Not enough data | Not enough data | | **Call Recording ** | Not enough data | Not enough data | #### Automation | Feature | Nextiva | RingCX | |---|---|---| | **Voice Activity Detection** | Not enough data | Not enough data | | **Interactive Voice Response (IVR)** | Not enough data | Not enough data | | **Call Scrubbing** | Not enough data | Not enough data | #### Agentic AI - Auto Dialer | Feature | Nextiva | RingCX | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | #### AI Capabilities - Auto Dialer | Feature | Nextiva | RingCX | |---|---|---| | **Call Prioritization and List Optimization** | Not enough data | Not enough data | | **Compliance Monitoring** | Not enough data | Not enough data | | **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | ### Customer Communications Management | Product | Score | Reviews | |---|---|---| | **Nextiva** | N/A | N/A | | **RingCX** | N/A | N/A | #### Channels | Feature | Nextiva | RingCX | |---|---|---| | **Multi-Channel Coverage** | Not enough data | Not enough data | | **Open Listening** | Not enough data | Feature Not Available | | **Physical Media** | Not enough data | Feature Not Available | #### Design | Feature | Nextiva | RingCX | |---|---|---| | **Communications Strategy Development** | Not enough data | Feature Not Available | | **Create Content** | Not enough data | Feature Not Available | | **Personalization** | Not enough data | Not enough data | | **Inbound Identification** | Not enough data | Not enough data | | **Regulatory Compliance** | Not enough data | Not enough data | #### Generative AI | Feature | Nextiva | RingCX | |---|---|---| | **AI Text Generation** | Not enough data | Feature Not Available | | **AI Text Summarization** | Not enough data | Feature Not Available | ### Contact Center | Product | Score | Reviews | |---|---|---| | **Nextiva** | 8.5/10 | 207 | | **RingCX** | 7.6/10 | 33 | #### Channels | Feature | Nextiva | RingCX | |---|---|---| | **Voice** | 9.4 (194 reviews) | 9.2 (29 reviews) | | **Social** | 7.9 (176 reviews) | 6.3 (19 reviews) | | **Web Chat** | 7.7 (174 reviews) | 6.8 (19 reviews) | | **Mobile SMS** | 8.2 (178 reviews) | 7.3 (20 reviews) | | **Email** | 8.2 (168 reviews) | 7.5 (19 reviews) | #### Generative AI | Feature | Nextiva | RingCX | |---|---|---| | **AI Text-to-Speech** | 7.6 (84 reviews) | 7.5 (18 reviews) | #### Functions | Feature | Nextiva | RingCX | |---|---|---| | **Session Routing** | 8.7 (173 reviews) | 8.2 (20 reviews) | | **Session Queuing** | 8.6 (173 reviews) | 8.7 (20 reviews) | | **Concurrent Calling** | 8.8 (174 reviews) | 7.8 (19 reviews) | | **Speech Analytics** | 8.1 (171 reviews) | 7.8 (20 reviews) | | **Auto Dialer** | 8.2 (169 reviews) | 7.7 (19 reviews) | | **IVR** | 8.5 (176 reviews) | 8.6 (17 reviews) | | **Inbound Screen Pop** | 8.5 (169 reviews) | 7.6 (18 reviews) | | **Persistent Data** | 8.4 (165 reviews) | 7.7 (17 reviews) | #### Agentic AI - Contact Center | Feature | Nextiva | RingCX | |---|---|---| | **Autonomous Task Execution** | 8.8 (11 reviews) | 6.4 (6 reviews) | | **Cross-system Integration** | 9.2 (11 reviews) | 5.7 (5 reviews) | | **Natural Language Interaction** | 9.2 (11 reviews) | 5.3 (5 reviews) | | **Proactive Assistance** | 9.2 (11 reviews) | Feature Not Available | #### Administrative | Feature | Nextiva | RingCX | |---|---|---| | **Session Summary Notes** | 8.3 (167 reviews) | 7.8 (17 reviews) | | **Administrator Access** | 9.1 (176 reviews) | 8.6 (19 reviews) | | **Reporting & Dashboards** | 8.9 (176 reviews) | 8.4 (21 reviews) | | **Session Recording** | 8.4 (166 reviews) | 8.0 (19 reviews) | | **Agent Scheduling and Assignment** | 8.3 (160 reviews) | 8.0 (16 reviews) | ### Contact Center Workforce | Product | Score | Reviews | |---|---|---| | **Nextiva** | N/A | N/A | | **RingCX** | N/A | N/A | #### Workforce Management | Feature | Nextiva | RingCX | |---|---|---| | **Agent Availability** | Not enough data | Not enough data | | **Skills Management** | Not enough data | Not enough data | | **Shift Scheduling** | Not enough data | Not enough data | | **Agent Self-Service** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | #### Administration | Feature | Nextiva | RingCX | |---|---|---| | **Automation** | Not enough data | Not enough data | | **Performance Analysis** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | | **Intraday Management** | Not enough data | Not enough data | ### Conversational Support | Product | Score | Reviews | |---|---|---| | **Nextiva** | N/A | N/A | | **RingCX** | N/A | N/A | #### Conversational Platform | Feature | Nextiva | RingCX | |---|---|---| | **Personalization** | Not enough data | Not enough data | | **Omnichannel** | Not enough data | Not enough data | | **Contextual Engagement** | Not enough data | Not enough data | | **Proactive Engagement** | Not enough data | Not enough data | #### Support Automation | Feature | Nextiva | RingCX | |---|---|---| | **Intelligent Routing** | Not enough data | Not enough data | | **Seamless Escalation** | Not enough data | Not enough data | | **Transcripts** | Not enough data | Not enough data | | **Self-Serve Support** | Not enough data | Not enough data | #### Generative AI | Feature | Nextiva | RingCX | |---|---|---| | **AI Text Generation** | Not enough data | Feature Not Available | | **AI Text Summarization** | Not enough data | Feature Not Available | ### Call Center Infrastructure (CCI) | Product | Score | Reviews | |---|---|---| | **Nextiva** | 8.6/10 | 772 | | **RingCX** | N/A | N/A | #### Platform | Feature | Nextiva | RingCX | |---|---|---| | **Omnichannel** | 8.1 (466 reviews) | Not enough data | | **Mobile Access** | 8.6 (667 reviews) | Not enough data | | **Queue Management** | 8.6 (585 reviews) | Not enough data | | **Call Routing** | 8.9 (693 reviews) | Not enough data | | **Call Back** | 8.8 (606 reviews) | Not enough data | | **IVR** | 8.3 (502 reviews) | Not enough data | | **Automatic Call Distribution** | 8.6 (604 reviews) | Not enough data | #### Generative AI | Feature | Nextiva | RingCX | |---|---|---| | **AI Text-to-Speech** | 7.7 (295 reviews) | Not enough data | #### Workforce Management | Feature | Nextiva | RingCX | |---|---|---| | **Call Monitoring** | 8.7 (607 reviews) | Not enough data | | **Performance Evaluation** | 8.7 (565 reviews) | Not enough data | #### Call Center Infrastructure (CCI) | Feature | Nextiva | RingCX | |---|---|---| | **Autonomous Task Execution** | 8.8 (8 reviews) | Not enough data | | **Cross-system Integration** | 8.8 (8 reviews) | Not enough data | | **Natural Language Interaction** | 8.8 (8 reviews) | Not enough data | | **Proactive Assistance** | 8.8 (8 reviews) | Not enough data | #### Administrative | Feature | Nextiva | RingCX | |---|---|---| | **Call Recording** | 8.7 (594 reviews) | Not enough data | | **Reporting & Dashboards** | 8.7 (624 reviews) | Not enough data | ### Live Chat | Product | Score | Reviews | |---|---|---| | **Nextiva** | N/A | N/A | | **RingCX** | N/A | N/A | #### Generative AI | Feature | Nextiva | RingCX | |---|---|---| | **AI Text Generation** | Not enough data | Feature Not Available | | **AI Text Summarization** | Not enough data | Feature Not Available | | **AI Text-to-Speech** | Not enough data | Not enough data | #### Communication | Feature | Nextiva | RingCX | |---|---|---| | **Pop-up Chat** | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | | **Targeted Emails** | Not enough data | Not enough data | | **In-App Messaging** | Not enough data | Not enough data | | **Co-Browsing** | Not enough data | Not enough data | #### Internal Use | Feature | Nextiva | RingCX | |---|---|---| | **Customization ** | Not enough data | Feature Not Available | | **Conversation Archiving** | Not enough data | Not enough data | | **Lead Development** | Not enough data | Not enough data | | **Knowledge Base** | Not enough data | Not enough data | | **Team Inbox ** | Not enough data | Not enough data | | **Customer Profiles** | Not enough data | Not enough data | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **Nextiva** | N/A | N/A | | **RingCX** | N/A | N/A | #### Generative AI | Feature | Nextiva | RingCX | |---|---|---| | **AI Text Summarization** | Not enough data | Feature Not Available | #### Self-Service Experience | Feature | Nextiva | RingCX | |---|---|---| | **Knowledge Base** | Not enough data | Not enough data | | **Searchable Articles** | Not enough data | Not enough data | | **Community Forums** | Not enough data | Feature Not Available | | **Mobile Optimization** | Not enough data | Feature Not Available | | **Personalization** | Not enough data | Feature Not Available | #### Self-Service Platform | Feature | Nextiva | RingCX | |---|---|---| | **Branding** | Not enough data | Feature Not Available | | **Automation** | Not enough data | Not enough data | | **Artificial Intelligence** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | #### Agentic AI - Customer Self-Service | Feature | Nextiva | RingCX | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | ### Social Customer Service | Product | Score | Reviews | |---|---|---| | **Nextiva** | N/A | N/A | | **RingCX** | N/A | N/A | #### Generative AI | Feature | Nextiva | RingCX | |---|---|---| | **AI Text Generation** | Not enough data | Feature Not Available | | **AI Text Summarization** | Not enough data | Feature Not Available | #### Process | Feature | Nextiva | RingCX | |---|---|---| | **Mentions** | Not enough data | Not enough data | | **Tickets** | Not enough data | Not enough data | | **Macros** | Not enough data | Not enough data | #### Channels | Feature | Nextiva | RingCX | |---|---|---| | **Email** | Not enough data | Not enough data | | **Social** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Phone** | Not enough data | Not enough data | | **Text** | Not enough data | Not enough data | #### Insight | Feature | Nextiva | RingCX | |---|---|---| | **Surveys** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **Visitor Activity** | Not enough data | Feature Not Available | | **Help Desk** | Not enough data | Not enough data | ### Digital Customer Service Platforms | Product | Score | Reviews | |---|---|---| | **Nextiva** | N/A | N/A | | **RingCX** | N/A | N/A | #### Generative AI | Feature | Nextiva | RingCX | |---|---|---| | **AI Text Generation** | Not enough data | Feature Not Available | | **AI Text Summarization** | Not enough data | Feature Not Available | ### Cloud PBX Platforms | Product | Score | Reviews | |---|---|---| | **Nextiva** | 9.1/10 | 42 | | **RingCX** | N/A | N/A | #### Basic Communication - Cloud PBX | Feature | Nextiva | RingCX | |---|---|---| | **Call Management** | 9.4 (31 reviews) | Not enough data | | **Communication Management** | 9.1 (30 reviews) | Not enough data | | **Scalability** | 9.3 (28 reviews) | Not enough data | | **Integrations** | 8.5 (24 reviews) | Not enough data | | **Mobile Accessibility** | 8.8 (30 reviews) | Not enough data | | **Accessibility** | 9.0 (28 reviews) | Not enough data | #### Advanced Features - Cloud PBX | Feature | Nextiva | RingCX | |---|---|---| | **Security and Compliance** | 9.1 (26 reviews) | Not enough data | | **Analytics and Reporting** | 9.3 (29 reviews) | Not enough data | | **Support and Reliability** | 9.1 (30 reviews) | Not enough data | | **Automated attendant** | 9.1 (27 reviews) | Not enough data | ### VoIP Providers | Product | Score | Reviews | |---|---|---| | **Nextiva** | 8.2/10 | 1778 | | **RingCX** | N/A | N/A | #### Platform Basics - VoIP Providers | Feature | Nextiva | RingCX | |---|---|---| | **PBX systems, VoIP Softphone** | 8.7 (63 reviews) | Not enough data | | **Call Management** | 8.7 (89 reviews) | Not enough data | | **Network monitoring** | 8.2 (58 reviews) | Not enough data | | **Integrations** | 8.1 (66 reviews) | Not enough data | | **Virtual PBX** | 7.9 (53 reviews) | Not enough data | | **SIP trunking services** | 7.7 (53 reviews) | Not enough data | #### Basic Communication | Feature | Nextiva | RingCX | |---|---|---| | **Phone Calls** | 9.2 (1688 reviews) ✓ Verified | Not enough data | | **Video Calls** | 7.9 (899 reviews) ✓ Verified | Not enough data | | **Instant Messaging** | 8.3 (1056 reviews) ✓ Verified | Not enough data | | **Screen Sharing** | 7.7 (830 reviews) | Not enough data | | **Conference Calls** | 8.6 (1161 reviews) ✓ Verified | Not enough data | | **Desk-to-Desk Calls** | 9.1 (1339 reviews) ✓ Verified | Not enough data | #### Agentic AI - VoIP Providers | Feature | Nextiva | RingCX | |---|---|---| | **Autonomous Task Execution** | 7.7 (40 reviews) | Not enough data | | **Cross-system Integration** | 7.8 (40 reviews) | Not enough data | | **Adaptive Learning** | 7.6 (39 reviews) | Not enough data | | **Proactive Assistance** | 7.6 (40 reviews) | Not enough data | #### Access | Feature | Nextiva | RingCX | |---|---|---| | **Software Pairing** | 8.0 (903 reviews) | Not enough data | | **Browser Extension** | 8.1 (898 reviews) | Not enough data | | **Individual Download** | 8.5 (1039 reviews) ✓ Verified | Not enough data | #### Advanced Features | Feature | Nextiva | RingCX | |---|---|---| | **Hold Music** | 8.3 (1173 reviews) ✓ Verified | Not enough data | | **Automated Attendants** | 8.6 (1244 reviews) ✓ Verified | Not enough data | | **VOiP Number** | 9.1 (1488 reviews) | Not enough data | ### AI Voice Assistants | Product | Score | Reviews | |---|---|---| | **Nextiva** | N/A | N/A | | **RingCX** | N/A | N/A | #### Voice Recognition - AI Voice Assistants | Feature | Nextiva | RingCX | |---|---|---| | **Voice Recognition** | Not enough data | Not enough data | #### Speech Synthesis - AI Voice Assistants | Feature | Nextiva | RingCX | |---|---|---| | **Speech Synthesis** | Not enough data | Not enough data | | **Customizable speech** | Not enough data | Not enough data | | **Multiple voice actions** | Not enough data | Not enough data | #### Security and privacy - AI Voice Assistants | Feature | Nextiva | RingCX | |---|---|---| | **Encrypted communication** | Not enough data | Not enough data | #### Compatibility - AI Voice Assistants | Feature | Nextiva | RingCX | |---|---|---| | **Cross platform compatibility** | Not enough data | Not enough data | ### UCaaS Platforms | Product | Score | Reviews | |---|---|---| | **Nextiva** | 8.6/10 | 202 | | **RingCX** | N/A | N/A | #### Agentic AI - UCaaS Platforms | Feature | Nextiva | RingCX | |---|---|---| | **Autonomous Task Execution** | 8.1 (7 reviews) | Not enough data | | **Cross-system Integration** | 8.1 (7 reviews) | Not enough data | | **Adaptive Learning** | 8.3 (8 reviews) | Not enough data | | **Natural Language Interaction** | 8.6 (7 reviews) | Not enough data | #### Extensions | Feature | Nextiva | RingCX | |---|---|---| | **Tenancy Flexibility** | 8.5 (149 reviews) ✓ Verified | Not enough data | | **Native VoIP** | 9.1 (158 reviews) ✓ Verified | Not enough data | | **CCaaS Option** | 8.8 (147 reviews) ✓ Verified | Not enough data | #### Features | Feature | Nextiva | RingCX | |---|---|---| | **Voicemail to Email** | 9.2 (184 reviews) ✓ Verified | Not enough data | | **Voicemail to SMS** | 8.5 (154 reviews) | Not enough data | | **File Sharing** | 8.3 (142 reviews) ✓ Verified | Not enough data | | **Voice Conferencing** | 9.0 (156 reviews) ✓ Verified | Not enough data | | **Video Conferencing** | 8.4 (146 reviews) ✓ Verified | Not enough data | | **Conference Transcripts** | Feature Not Available | Not enough data | --- ## Categories **Shared Categories (1):** [Contact Center Software](https://www.g2.com/categories/contact-center) **Unique to Nextiva (5):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms) **Unique to RingCX (9):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Live Chat Software](https://www.g2.com/categories/live-chat), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) --- ## Reviewer Demographics ### By Company Size | Segment | Nextiva | RingCX | |---|---|---| | **Small-Business** | 77.3% | 47.6% | | **Mid-Market** | 21.5% | 38.1% | | **Enterprise** | 1.2% | 14.3% | ### By Industry #### Nextiva - **Hospital & Health Care:** 6.0% - **Insurance:** 5.7% - **Construction:** 5.3% - **Financial Services:** 4.6% - **Real Estate:** 4.0% - **Information Technology and Services:** 3.9% - **Health, Wellness and Fitness:** 3.8% - **Medical Practice:** 3.6% - **Law Practice:** 3.5% - **Legal Services:** 3.2% - **Other:** 56.5% #### RingCX - **Insurance:** 17.5% - **Telecommunications:** 7.5% - **Law Practice:** 7.5% - **Transportation/Trucking/Railroad:** 5.0% - **Pharmaceuticals:** 5.0% - **Medical Practice:** 5.0% - **Computer Software:** 5.0% - **Legal Services:** 5.0% - **Consumer Services:** 5.0% - **Hospital & Health Care:** 5.0% - **Other:** 32.5% --- ## Alternatives ### Alternatives to Nextiva - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1582 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (916 reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1544 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4159 reviews) - [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews) ### Alternatives to RingCX - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1544 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7328 reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews) - [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (695 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3741 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) --- ## Top Discussions ### Nextiva - Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. " - Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments > **Top comment:** "provide phone service" - Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment. I don't feel like I have to do any extra logging..." - Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. " - Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..." ### RingCX No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/nextiva-vs-ringcx)