# Nextiva vs RingCX Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Nextiva excels in providing reliable service and excellent customer support, with users highlighting its ability to scale across multiple locations and enhance communication efficiency. One user noted, "Nextiva is a smooth communication platform that has worked well for us for several years."
- **Users say** that RingCX offers a user-friendly interface, making it easy to find information and generate reports. Reviewers appreciate the clean design, which facilitates quick onboarding and training, stating, "The user interface is simple and clean, which makes onboarding and training quick and efficient."
- **According to verified reviews** , Nextiva's implementation process is praised for its ease, with many users mentioning that the initial setup was straightforward and the platform runs flawlessly once established. One user remarked, "I like Nextiva's reliability; it rarely goes down, and that's been the best part so far."
- **Reviewers mention** that while RingCX is stable and well-suited for day-to-day operations, it has fewer recent reviews compared to Nextiva, which may indicate less user engagement or feedback. Users noted that the implementation was well organized, but the overall volume of feedback is significantly lower.
- **G2 reviewers highlight** that Nextiva scores higher in overall user satisfaction, with a G2 Score of 73.67 compared to RingCX's 49.44. This suggests that Nextiva is more favored among users, particularly in terms of quality and support, as reflected in their feedback about responsive customer service.
- **Users report** that while both platforms offer solid features, Nextiva shines in areas like voice quality and cross-system integration, with users praising its VOIP capabilities. In contrast, RingCX has received mixed feedback on its advanced features, with some users feeling it could improve in areas like autonomous task execution.



| | Nextiva | RingCX | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 3,578 | 60 | 
| **Largest Market Segment** | Small-Business (77.2% of reviews) | Small-Business (43.6% of reviews) | 
| **Entry Level Price** | Starting at $15.00 1 User Per Month | Starting at $65.00 1 Seats Per Month | 

---
## Top Pros & Cons

### Nextiva

Pros:
- Customer Support (135 reviews)
- Ease of Use (128 reviews)

Cons:
- Difficult Configuration (27 reviews)
- Complexity (25 reviews)

### RingCX

Pros:
- Ease of Use (23 reviews)
- Features (14 reviews)

Cons:
- Call Issues (7 reviews)
- Call Functionality (5 reviews)

---
## Ratings Comparison
| Rating | Nextiva | RingCX | 
|---|---|---|
  | **Meets Requirements** | 9.0 (2848 reviews) | 8.8 (53 reviews) | 
  | **Ease of Use** | 8.7 (2896 reviews) | 8.9 (53 reviews) | 
  | **Ease of Setup** | 8.4 (2181 reviews) | 8.4 (49 reviews) | 
  | **Ease of Admin** | 8.6 (1985 reviews) | 8.2 (22 reviews) | 
  | **Quality of Support** | 9.0 (2832 reviews) | 8.3 (52 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (1966 reviews) | 8.3 (22 reviews) | 
  | **Product Direction (% positive)** | 8.3 (2721 reviews) | 9.3 (53 reviews) | 

---
## Pricing

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

### RingCX

#### Entry-Level Pricing

Plan: Standard

Price: Starting at $65.00 1 Seats Per Month

Description: Deliver effortless customer experiences across voice and 20+ digital channels.




Key Features:
- ACD
- IVR
- Skills-based routing

[Browse all 3 editions](https://www.g2.com/products/ringcx/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCX** | N/A | N/A |

#### Ticket and Case Management

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Nextiva | RingCX | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Help Desk

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Customer Portal** | Not enough data | Feature Not Available | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Mobile User Support** | Not enough data | Feature Not Available | 
| **Customization ** | Not enough data | Feature Not Available | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCX** | N/A | N/A |

#### Dialing Options

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCX** | N/A | N/A |

#### Channels

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Feature Not Available | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Feature Not Available | 
| **Create Content** | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Nextiva | RingCX | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.5/10 | 207 |
| **RingCX** | 7.7/10 | 48 |

#### Channels

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Voice** | 9.4 (194 reviews) | 9.4 (40 reviews) | 
| **Social** | 7.9 (176 reviews) | 6.3 (19 reviews) | 
| **Web Chat** | 7.7 (174 reviews) | 7.0 (21 reviews) | 
| **Mobile SMS** | 8.2 (178 reviews) | 7.3 (22 reviews) | 
| **Email** | 8.2 (168 reviews) | 7.7 (21 reviews) | 

#### Generative AI

| Feature | Nextiva | RingCX | 
|---|---|---|
| **AI Text-to-Speech** | 7.6 (84 reviews) | 7.5 (18 reviews) | 

#### Functions

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Session Routing** | 8.7 (173 reviews) | 8.3 (25 reviews) | 
| **Session Queuing** | 8.6 (173 reviews) | 8.8 (23 reviews) | 
| **Concurrent Calling** | 8.8 (174 reviews) | 7.8 (20 reviews) | 
| **Speech Analytics** | 8.1 (171 reviews) | 7.9 (21 reviews) | 
| **Auto Dialer** | 8.2 (169 reviews) | 7.6 (21 reviews) | 
| **IVR** | 8.5 (176 reviews) | 8.7 (18 reviews) | 
| **Inbound Screen Pop** | 8.5 (169 reviews) | 7.8 (20 reviews) | 
| **Persistent Data** | 8.4 (165 reviews) | 7.8 (20 reviews) | 

#### Agentic AI - Contact Center

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (11 reviews) | 6.4 (6 reviews) | 
| **Cross-system Integration** | 9.2 (11 reviews) | 6.7 (8 reviews) | 
| **Natural Language Interaction** | 9.2 (11 reviews) | 5.3 (5 reviews) | 
| **Proactive Assistance** | 9.2 (11 reviews) | Feature Not Available | 

#### Administrative

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Session Summary Notes** | 8.3 (167 reviews) | 8.0 (18 reviews) | 
| **Administrator Access** | 9.1 (176 reviews) | 8.7 (20 reviews) | 
| **Reporting & Dashboards** | 8.9 (176 reviews) | 7.9 (29 reviews) | 
| **Session Recording** | 8.4 (166 reviews) | 7.9 (21 reviews) | 
| **Agent Scheduling and Assignment** | 8.3 (160 reviews) | 8.0 (16 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCX** | N/A | N/A |

#### Workforce Management

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Agent Availability** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Agent Self-Service** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Administration

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Performance Analysis** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Intraday Management** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCX** | N/A | N/A |

#### Conversational Platform

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Nextiva | RingCX | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.6/10 | 771 |
| **RingCX** | N/A | N/A |

#### Platform

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Omnichannel** | 8.1 (465 reviews) | Not enough data | 
| **Mobile Access** | 8.6 (666 reviews) | Not enough data | 
| **Queue Management** | 8.6 (584 reviews) | Not enough data | 
| **Call Routing** | 8.9 (692 reviews) | Not enough data | 
| **Call Back** | 8.8 (605 reviews) | Not enough data | 
| **IVR** | 8.3 (501 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.6 (603 reviews) | Not enough data | 

#### Generative AI

| Feature | Nextiva | RingCX | 
|---|---|---|
| **AI Text-to-Speech** | 7.7 (294 reviews) | Not enough data | 

#### Workforce Management

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Call Monitoring** | 8.7 (606 reviews) | Not enough data | 
| **Performance Evaluation** | 8.7 (564 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (8 reviews) | Not enough data | 

#### Administrative

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Call Recording** | 8.6 (593 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.7 (623 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCX** | N/A | N/A |

#### Generative AI

| Feature | Nextiva | RingCX | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Customization ** | Not enough data | Feature Not Available | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCX** | N/A | N/A |

#### Generative AI

| Feature | Nextiva | RingCX | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Self-Service Experience

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Feature Not Available | 
| **Mobile Optimization** | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | Feature Not Available | 

#### Self-Service Platform

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Branding** | Not enough data | Feature Not Available | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCX** | N/A | N/A |

#### Generative AI

| Feature | Nextiva | RingCX | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Process

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Feature Not Available | 
| **Help Desk** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCX** | N/A | N/A |

#### Generative AI

| Feature | Nextiva | RingCX | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 9.1/10 | 45 |
| **RingCX** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Call Management** | 9.4 (33 reviews) | Not enough data | 
| **Communication Management** | 9.1 (30 reviews) | Not enough data | 
| **Scalability** | 9.3 (28 reviews) | Not enough data | 
| **Integrations** | 8.5 (24 reviews) | Not enough data | 
| **Mobile Accessibility** | 8.7 (32 reviews) | Not enough data | 
| **Accessibility** | 9.1 (29 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Security and Compliance** | 9.1 (26 reviews) | Not enough data | 
| **Analytics and Reporting** | 9.3 (29 reviews) | Not enough data | 
| **Support and Reliability** | 9.1 (30 reviews) | Not enough data | 
| **Automated attendant** | 9.1 (27 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.3/10 | 1805 |
| **RingCX** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Nextiva | RingCX | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.7 (68 reviews) | Not enough data | 
| **Call Management** | 8.8 (97 reviews) | Not enough data | 
| **Network monitoring** | 8.3 (60 reviews) | Not enough data | 
| **Integrations** | 8.0 (69 reviews) | Not enough data | 
| **Virtual PBX** | 7.9 (54 reviews) | Not enough data | 
| **SIP trunking services** | 7.7 (53 reviews) | Not enough data | 

#### Basic Communication

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Phone Calls** | 9.2 (1703 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 7.9 (898 reviews) ✓ Verified | Not enough data | 
| **Instant Messaging** | 8.3 (1057 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 7.7 (829 reviews) | Not enough data | 
| **Conference Calls** | 8.6 (1160 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 9.1 (1341 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (41 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (40 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (39 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (40 reviews) | Not enough data | 

#### Access

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Software Pairing** | 8.0 (902 reviews) | Not enough data | 
| **Browser Extension** | 8.1 (897 reviews) | Not enough data | 
| **Individual Download** | 8.5 (1040 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Hold Music** | 8.3 (1174 reviews) ✓ Verified | Not enough data | 
| **Automated Attendants** | 8.6 (1243 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | 9.1 (1491 reviews) | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **RingCX** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.6/10 | 204 |
| **RingCX** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (7 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (7 reviews) | Not enough data | 

#### Extensions

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Tenancy Flexibility** | 8.5 (149 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 9.1 (159 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 8.8 (147 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | Nextiva | RingCX | 
|---|---|---|
| **Voicemail to Email** | 9.2 (185 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | 8.5 (155 reviews) | Not enough data | 
| **File Sharing** | 8.3 (142 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 9.0 (156 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.4 (146 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Nextiva (5):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to RingCX (9):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Live Chat Software](https://www.g2.com/categories/live-chat), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Nextiva | RingCX | 
|---|---|---|
| **Small-Business** | 77.2% | 43.6% | 
| **Mid-Market** | 21.6% | 43.6% | 
| **Enterprise** | 1.2% | 12.7% | 

### By Industry

#### Nextiva

- **Hospital & Health Care:** 5.9%
- **Insurance:** 5.7%
- **Construction:** 5.2%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.7%
- **Law Practice:** 3.5%
- **Legal Services:** 3.2%
- **Other:** 56.6%

#### RingCX

- **Insurance:** 13.5%
- **Computer Software:** 7.7%
- **Marketing and Advertising:** 7.7%
- **Telecommunications:** 5.8%
- **Financial Services:** 5.8%
- **Consumer Services:** 5.8%
- **Law Practice:** 5.8%
- **Transportation/Trucking/Railroad:** 3.8%
- **Pharmaceuticals:** 3.8%
- **Hospital & Health Care:** 3.8%
- **Other:** 36.5%

---
## Alternatives

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1607 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1400 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2509 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4190 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

### Alternatives to RingCX

- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (617 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7358 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (457 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews)
- [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (701 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3880 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3751 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2509 reviews)

---
## Top Discussions

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

### RingCX

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/nextiva-vs-ringcx)