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At a Glance
Market Segments
Small-Business (54.2% of reviews)
Mid-Market (62.2% of reviews)
Entry-Level Pricing
Starting at ₹2,500.00 3 Users Per Month
No pricing available
MyOperator
Star Rating
(25)3.5 out of 5
Market Segments
Small-Business (54.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at ₹2,500.00 3 Users Per Month
Browse all 4 pricing plansOzonetel
Star Rating
(619)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about OzonetelSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Ozonetel excels in overall user satisfaction, boasting a significantly higher score compared to MyOperator. Users appreciate its omnichannel capabilities, integrating voice, SMS, WhatsApp, and chat into one platform, which enhances communication efficiency.
- According to verified reviews, Ozonetel's implementation process is praised for its quick setup and intuitive onboarding, making it easier for businesses to get started. In contrast, MyOperator users mention some challenges with setup, although they do appreciate its user-friendly interface.
- Users say that Ozonetel provides robust support, with many highlighting the proactive customer service that resolves issues swiftly. MyOperator also offers 24/7 support, but some users feel that Ozonetel's responsiveness is superior, especially during technical difficulties.
- Reviewers mention that Ozonetel's feature set is comprehensive, including tools like call recording and IVR, which cater to diverse business needs. MyOperator, while offering essential features, is seen as more basic in comparison, focusing on simplicity rather than extensive functionality.
- According to recent user feedback, Ozonetel is particularly effective for businesses handling high call volumes, with users noting its ability to manage significant traffic without compromising quality. MyOperator, while suitable for small businesses, may not scale as effectively for larger operations.
- G2 reviewers highlight that Ozonetel's integration capabilities with CRMs and help-desks are a major advantage, allowing for seamless workflows. MyOperator users appreciate its ease of use but feel it lacks the same level of integration flexibility, which can limit operational efficiency.
Pricing
Entry-Level Pricing
MyOperator
Compact
Starting at ₹2,500.00
3 Users Per Month
Start with WhatsApp &
missed Calls
- 1 Phone Number
- Shared WhatsApp Inbox
- WhatsApp Campaigns, Templates & Analytics
Ozonetel
No pricing availableFree Trial
MyOperator
Free Trial is available
Ozonetel
Free Trial is available
Ratings
Meets Requirements
7.5
16
8.9
548
Ease of Use
7.8
18
9.1
558
Ease of Setup
6.8
12
9.1
391
Ease of Admin
7.5
10
9.0
264
Quality of Support
7.7
17
9.0
548
Has the product been a good partner in doing business?
7.0
10
9.2
258
Product Direction (% positive)
7.1
16
9.6
549
Features by Category
Dialing Options
Not enough data
9.1
148
|
Verified
Not enough data
9.1
153
|
Verified
Not enough data
Not enough data
Agent Tools
Not enough data
8.6
135
|
Verified
Not enough data
8.9
140
|
Verified
Not enough data
9.2
149
|
Verified
Automation
Not enough data
8.8
126
|
Verified
Not enough data
9.0
134
|
Verified
Not enough data
8.8
126
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.5
22
Not enough data
9.4
21
Not enough data
9.2
22
Knowledge Management
Not enough data
9.2
22
Not enough data
9.1
22
Not enough data
9.2
22
Compliance
Not enough data
9.3
24
Not enough data
9.2
23
Not enough data
9.3
23
Not enough data
9.2
22
Customer Support
Not enough data
8.8
23
Not enough data
9.4
23
Not enough data
9.2
23
Data Security
Not enough data
9.4
24
Not enough data
9.3
24
Not enough data
9.4
24
Not enough data
9.3
24
Administration
Not enough data
9.3
21
Not enough data
9.2
21
Not enough data
9.3
22
Generative AI
Not enough data
9.3
14
Channels
Not enough data
9.1
198
|
Verified
Not enough data
8.9
176
Not enough data
8.8
164
|
Verified
Not enough data
8.6
170
|
Verified
Not enough data
8.8
169
Generative AI
Not enough data
8.5
122
Functions
Not enough data
8.9
191
|
Verified
Not enough data
9.0
192
|
Verified
Not enough data
9.1
191
|
Verified
Not enough data
8.8
174
Not enough data
9.1
187
|
Verified
Not enough data
9.2
195
|
Verified
Not enough data
9.0
190
Not enough data
9.0
179
|
Verified
Agentic AI - Contact Center
Not enough data
9.3
10
Not enough data
9.0
10
Not enough data
9.5
10
Not enough data
9.7
10
Administrative
Not enough data
8.8
193
|
Verified
Not enough data
9.1
202
|
Verified
Not enough data
9.1
206
|
Verified
Not enough data
9.0
185
|
Verified
Not enough data
9.1
187
|
Verified
Functionality
Not enough data
9.1
145
Not enough data
9.0
141
Not enough data
9.0
133
Support
Not enough data
9.0
128
Not enough data
9.0
133
Not enough data
9.1
135
Platform
Not enough data
9.0
151
Not enough data
8.9
150
Not enough data
9.0
153
Not enough data
9.1
154
Not enough data
9.1
154
Not enough data
9.2
154
Not enough data
9.2
149
Generative AI
Not enough data
8.8
103
Workforce Management
Not enough data
9.1
155
Not enough data
9.2
153
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
156
Not enough data
9.2
157
Customer Support
Not enough data
8.8
42
Not enough data
8.8
41
Not enough data
9.0
43
Automation
Not enough data
9.0
44
Not enough data
9.0
43
Not enough data
9.1
43
Artificial Intelligence
Not enough data
9.1
42
Not enough data
8.9
43
Not enough data
8.8
43
Generative AI
Not enough data
8.4
17
Not enough data
8.7
17
Not enough data
8.0
17
Communication
Not enough data
8.7
24
|
Verified
Not enough data
9.2
24
|
Verified
Not enough data
8.3
23
Not enough data
8.3
24
|
Verified
Not enough data
8.6
24
Internal Use
Not enough data
8.7
27
|
Verified
Not enough data
8.5
23
|
Verified
Not enough data
8.9
25
Not enough data
8.8
25
Not enough data
8.6
23
|
Verified
Not enough data
9.2
23
|
Verified
Generative AI
Not enough data
8.9
57
Self-Service Experience
Not enough data
9.3
85
Not enough data
9.2
84
Not enough data
8.9
82
Not enough data
9.0
81
Not enough data
Feature Not Available
Self-Service Platform
Not enough data
9.1
83
Not enough data
9.1
88
Not enough data
8.9
83
Not enough data
9.1
89
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.4
13
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
9.2
6
Not enough data
9.4
6
Calling
8.1
13
9.2
161
Not enough data
8.5
142
6.8
10
9.2
154
6.2
7
9.4
155
Not enough data
10.0
5
Contacts
6.7
9
8.9
148
6.2
7
8.7
144
6.7
10
8.8
146
Insights
6.1
9
8.8
142
7.9
11
9.1
150
6.8
10
8.6
138
6.0
8
8.4
138
5.5
7
8.6
136
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
MyOperator and Ozonetel are categorized as Communication Platform as a Service (CPaaS), Outbound Call Tracking, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
MyOperator is categorized as UCaaS Platforms and WhatsApp Marketing
Ozonetel is categorized as Customer Service Automation, Speech Analytics, Contact Center Knowledge Base, Auto Dialer, Live Chat, and Customer Self-Service
Reviews
Reviewers' Company Size
MyOperator
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ozonetel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.7%
Education Management
12.5%
Consumer Services
12.5%
Marketing and Advertising
8.3%
Computer Software
8.3%
Other
41.7%
Financial Services
14.8%
Hospital & Health Care
8.1%
Consumer Services
7.3%
Education Management
7.0%
Insurance
6.5%
Other
56.2%
Alternatives
Discussions
MyOperator has no discussions with answers
What is Ozonetel CloudAgent used for?
2 Comments
Official Response from Ozonetel
It is used as an omnichannel CX platform for enabling customer communications for functions such as marketing, sales, customer support and service and others. Read more
How to add / change IVR options from admin login?
1 Comment
Official Response from Ozonetel
We can enable the IVR module to the client account.
Admin can choose from the drop down menu. Easy to create an IVR flow and map them to the campaign...Read more
Ozonetel has no more discussions with answers
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