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Compare Mitel and Talkdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (45.7% of reviews)
Mid-Market (60.5% of reviews)
Entry-Level Pricing
$20.99 /user/month
Free 25 Licenses Free to Start
Mitel
Star Rating
(234)3.8 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansTalkdesk
Star Rating
(2,498)4.4 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk significantly outperforms Mitel in overall user satisfaction, with a G2 Score of 73.88 compared to Mitel's 43.3. This indicates that users find Talkdesk to be a more reliable and effective solution for their contact center needs.
- Users say that Talkdesk excels in ease of use, with many highlighting how intuitive the platform is for new agents. Reviewers appreciate the seamless call connections and stable system performance, which allows agents to start taking calls quickly without extensive training.
- According to verified reviews, Mitel users appreciate the straightforward administration experience and the user-friendly GUI. They mention that the integration of Mitel's solutions, such as MiVoice Business and MiContact Center, is easy, making it a good choice for organizations with existing telephony systems.
- Reviewers mention that Talkdesk's setup process is notably faster than expected, allowing teams to get up and running quickly. This is a significant advantage for businesses looking to minimize downtime during implementation.
- Users highlight that Talkdesk provides a comprehensive solution by consolidating customer service calls and emails in one platform, which enhances organization and response times. This feature is particularly beneficial for teams managing high volumes of customer interactions.
- G2 reviewers note that while Mitel has strengths in specific features like IVR and session recording, it struggles to match the overall quality and support that Talkdesk offers, particularly in areas like call routing and quality of support, where Talkdesk consistently receives higher ratings.
Pricing
Entry-Level Pricing
Mitel
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Mitel
No trial information availableTalkdesk
No trial information availableRatings
Meets Requirements
8.1
190
8.9
2,031
Ease of Use
7.9
191
9.1
2,041
Ease of Setup
7.3
132
8.8
1,065
Ease of Admin
7.3
131
8.9
931
Quality of Support
7.2
174
8.8
1,808
Has the product been a good partner in doing business?
7.4
131
8.9
915
Product Direction (% positive)
6.2
182
8.7
1,939
Features by Category
Dialing Options
Not enough data
9.2
319
Not enough data
9.2
293
Not enough data
8.3
9
Agent Tools
Not enough data
9.2
251
|
Verified
Not enough data
9.1
255
|
Verified
Not enough data
9.4
349
|
Verified
Automation
Not enough data
9.1
243
|
Verified
Not enough data
9.1
260
|
Verified
Not enough data
8.9
225
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
Not enough data
9.1
169
Not enough data
9.1
162
Not enough data
9.1
165
Knowledge Management
Not enough data
9.2
164
Not enough data
9.1
161
Not enough data
9.2
166
Compliance
Not enough data
9.2
163
Not enough data
9.2
159
Not enough data
9.2
162
Not enough data
9.1
160
Customer Support
Not enough data
9.1
163
Not enough data
9.1
157
Not enough data
9.0
153
Data Security
Not enough data
9.2
150
Not enough data
9.2
151
Not enough data
9.3
159
Not enough data
9.3
147
Administration
Not enough data
9.1
170
Not enough data
9.3
182
Not enough data
9.2
189
Generative AI
Not enough data
8.8
53
Quality Assurance
Not enough data
9.2
372
Not enough data
9.0
343
Not enough data
8.9
380
Engagement
Not enough data
9.1
358
Not enough data
9.2
381
Not enough data
9.0
369
Performance
Not enough data
9.0
363
Not enough data
9.2
365
Generative AI
Not enough data
8.9
81
Not enough data
8.7
80
Channels
8.3
20
|
Verified
9.2
824
|
Verified
7.0
9
|
Verified
8.6
544
|
Verified
6.8
10
|
Verified
8.4
530
|
Verified
7.1
12
|
Verified
8.3
520
|
Verified
7.4
12
|
Verified
8.5
551
|
Verified
Generative AI
Not enough data
8.2
186
Functions
8.3
10
|
Verified
8.9
965
|
Verified
7.8
10
|
Verified
9.0
985
|
Verified
8.7
9
|
Verified
9.0
837
|
Verified
8.2
10
|
Verified
8.7
579
|
Verified
7.7
10
|
Verified
8.8
594
|
Verified
9.5
13
|
Verified
9.1
719
|
Verified
9.1
13
|
Verified
8.9
716
9.1
9
|
Verified
8.9
662
|
Verified
Agentic AI - Contact Center
Not enough data
8.3
32
Not enough data
8.7
32
Not enough data
8.5
32
Not enough data
8.4
32
Administrative
8.3
7
|
Verified
8.8
914
|
Verified
7.1
7
|
Verified
9.1
932
|
Verified
7.1
7
|
Verified
8.8
1020
|
Verified
9.0
7
|
Verified
9.1
718
|
Verified
7.3
5
|
Verified
8.8
580
|
Verified
ServiceNow Apps
Not enough data
9.4
45
Not enough data
9.5
44
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
262
|
Verified
Not enough data
9.1
243
|
Verified
Not enough data
8.8
212
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.8
218
|
Verified
Administration
Not enough data
9.0
241
|
Verified
Not enough data
9.2
259
|
Verified
Not enough data
9.2
262
|
Verified
Not enough data
8.7
212
|
Verified
Not enough data
9.0
219
|
Verified
Platform
Not enough data
8.3
189
Not enough data
7.9
198
Not enough data
8.8
220
Not enough data
9.0
222
Not enough data
9.0
222
Not enough data
8.9
212
Not enough data
8.8
214
Generative AI
Not enough data
7.8
99
Workforce Management
Not enough data
9.1
220
Not enough data
8.9
212
Call Center Infrastructure (CCI)
Not enough data
8.5
23
Not enough data
8.6
23
Not enough data
9.0
23
Not enough data
9.0
23
Administrative
Not enough data
9.2
224
Not enough data
8.9
227
Customer Support
Not enough data
8.4
72
Not enough data
8.3
73
Not enough data
8.3
73
Automation
Not enough data
8.2
72
Not enough data
8.4
72
Not enough data
8.3
72
Artificial Intelligence
Not enough data
8.2
73
Not enough data
8.4
72
Not enough data
8.1
70
Generative AI
Not enough data
8.6
16
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
8.5
121
|
Verified
Not enough data
7.0
35
|
Verified
Not enough data
6.9
53
|
Verified
Not enough data
7.3
48
|
Verified
Not enough data
8.0
85
|
Verified
Not enough data
9.0
115
|
Verified
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
7.0
54
|
Verified
Not enough data
7.4
49
|
Verified
Not enough data
7.7
57
|
Verified
Not enough data
Advanced Features
7.7
90
|
Verified
Not enough data
8.0
97
|
Verified
Not enough data
8.8
106
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
7.0
9
|
Verified
Not enough data
8.0
9
|
Verified
Not enough data
7.3
8
|
Verified
Not enough data
Features
8.8
13
|
Verified
Not enough data
Feature Not Available
Not enough data
7.0
5
|
Verified
Not enough data
8.0
11
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
37
Not enough data
8.2
37
Not enough data
8.2
38
Not enough data
8.5
39
Not enough data
8.6
37
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.6
37
Not enough data
8.4
37
Not enough data
8.2
37
Not enough data
8.6
41
Automation
Not enough data
8.2
40
Not enough data
8.4
38
Not enough data
8.2
37
Autonomy
Not enough data
8.0
36
Not enough data
8.5
37
Not enough data
8.1
37
Not enough data
8.2
37
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Mitel and Talkdesk are categorized as Contact Center
Unique Categories
Mitel is categorized as UCaaS Platforms and VoIP Providers
Reviews
Reviewers' Company Size
Mitel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
6.8%
Insurance
5.9%
Financial Services
5.9%
Construction
4.6%
Real Estate
4.1%
Other
72.6%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.3%
Other
64.3%
Alternatives
Discussions
Password Policy & Mobile Client
1 Comment
Official Response from Mitel
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel has no more discussions with answers
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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