Top 10 Mitel Alternatives & Competitors

Top 10 Alternatives to Mitel Recently Reviewed By G2 Community

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GoTo Connect
By GoTo
4.4/5
(1,388)
Product Description
GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail. For over two decades, we’ve helped tens of thousands of companies grow their business by offering: • An award-winning cloud phone system with hundreds of enterprise-grade features (minus the enterprise price tag) • AI-powered contact center and customer engagement tools • Super simple setup, with an admin system that’s remarkably easy to manage • A unique visual dial plan editor, softphone functionality and advanced reporting • 99.999% uptime and best-in-class 24/7 customer service
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Reviewers say compared to Mitel, GoTo Connect is:
Easier to do business with
Easier to admin
Better at support
Categories in common with Mitel:
UCaaS Platforms
VoIP Providers
Contact Center

3CX
By 3CX
4.4/5
(530)
Product Description
3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
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Reviewers say compared to Mitel, 3CX is:
Easier to admin
Easier to set up
Easier to do business with
Categories in common with Mitel:
UCaaS Platforms
VoIP Providers
Contact Center

RingEX
By RingCentral
4.1/5
(1,292)
Product Description
AI-powered communications that redefines customer engagement for modern teams.
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Reviewers say compared to Mitel, RingEX is:
Easier to admin
Easier to do business with
Easier to set up
Categories in common with Mitel:
UCaaS Platforms
VoIP Providers
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Cisco Unified Communications Manager (CallManager)
By Cisco
4.4/5
(110)
Product Description
Cisco Unified Communications Manager (Unified CM), formerly known as Cisco CallManager, is a comprehensive call-processing system that delivers reliable, secure, and scalable voice and video communications for enterprises. It integrates voice, video, messaging, and mobility services, enabling seamless collaboration across various devices and locations. Key Features and Functionality: - Unified Communications: Provides IP telephony, high-definition video, unified messaging, instant messaging, and presence capabilities, consolidating communication tools into a single platform. - Enhanced Mobility: Supports mobile and remote workers with features that enable productivity from any location, transforming workspaces and attracting top talent. - Scalability: Accommodates organizations of varying sizes, from small businesses to large enterprises with up to 80,000 users, ensuring the solution grows with the organization's needs. - Cloud-Connected Operations: Offers Webex Cloud-Connected UC services, allowing centralized control of operations functions such as upgrades, analytics, and troubleshooting across multiple sites. - Open and Interoperable: Supports industry standards and a broad ecosystem of third-party integrations, facilitating rich collaboration and embedding communication within business applications. - Security and Compliance: Utilizes the latest authentication, encryption, and communication protocols, complying with key industry certifications to secure data and communications across various sectors. Primary Value and Solutions Provided: Cisco Unified Communications Manager addresses the need for a cohesive and efficient communication system within organizations. By integrating various communication services, it simplifies infrastructure, reduces costs, and enhances collaboration among employees, regardless of their location or device. Its scalability ensures that businesses can adapt to growth and changing requirements, while robust security measures protect sensitive information. The solution's flexibility, including cloud-connected options, allows organizations to modernize their communication systems and support a dynamic workforce effectively.
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Reviewers say compared to Mitel, Cisco Unified Communications Manager (CallManager) is:
Slower to reach roi
Easier to do business with
Better at support
Categories in common with Mitel:
UCaaS Platforms
VoIP Providers

Nextiva
By Nextiva
4.5/5
(3,440)
Product Description
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.
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Reviewers say compared to Mitel, Nextiva is:
Better at support
Easier to do business with
Easier to admin
Categories in common with Mitel:
UCaaS Platforms
VoIP Providers
Contact Center

Genesys Cloud CX
By Genesys
4.4/5
(1,518)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Mitel, Genesys Cloud CX is:
Easier to admin
Easier to do business with
Easier to set up
Categories in common with Mitel:
UCaaS Platforms
VoIP Providers
Contact Center

8x8 Contact Center
By 8x8
4.1/5
(232)
Product Description
8x8 connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience, combining Contact Center, Unified Communications, and CPaaS APIs.
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Reviewers say compared to Mitel, 8x8 Contact Center is:
Easier to do business with
Better at support
Easier to admin
Categories in common with Mitel:
Contact Center

Dialpad Connect
By Dialpad
4.4/5
(4,060)
Product Description
Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.
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Reviewers say compared to Mitel, Dialpad Connect is:
Easier to set up
Easier to admin
Easier to do business with
Categories in common with Mitel:
UCaaS Platforms
VoIP Providers

Webex Calling
By Cisco
4.5/5
(620)
Product Description
Webex Calling includes rich enterprise grade calling functionality, integrated with Webex Teams for messaging, and state of the art phones, headsets, video end points all leading to a seamless experience from the desk to mobile. With optional Webex Meetings and Cloud Contact Center, Cisco offers a full collaboration suite running on a scalable, geo-redundant and secure global platform.
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Reviewers say compared to Mitel, Webex Calling is:
Better at support
Easier to set up
Easier to admin
Categories in common with Mitel:
UCaaS Platforms
VoIP Providers

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