Compare Maqsam and Talkdesk 
Featured Products
At a Glance
Market Segments
Small-Business (49.1% of reviews)
Mid-Market (60.3% of reviews)
Entry-Level Pricing
Starting at $45.00 1 User Per Month
Free 25 Licenses Free to Start
Maqsam
Star Rating
(58)4.6 out of 5
Market Segments
Small-Business (49.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $45.00 1 User Per Month
Browse all 3 pricing plansTalkdesk
Star Rating
(2,505)4.4 out of 5
Market Segments
Mid-Market (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, reflected in its higher G2 Scores across multiple categories, including contact center and call center infrastructure. Users appreciate the seamless integration of customer service calls and emails, which helps maintain organization and facilitates prompt responses.
- Users say that while Maqsam offers a simple and effective user experience, it struggles to match the extensive feature set of Talkdesk. Reviewers highlight that Talkdesk's call routing and IVR flows are flexible and easy to configure, making it a preferred choice for teams needing robust functionality.
- According to verified reviews, Talkdesk's implementation process is notably quick, with users mentioning that agents can start taking calls without heavy training. In contrast, Maqsam, while praised for its clarity and ease of use, may not provide the same level of onboarding support, which could impact new users.
- Reviewers mention that Talkdesk's call quality remains stable even during peak hours, which is crucial for maintaining customer satisfaction. Users have expressed confidence in the system's reliability, whereas Maqsam, despite its clear calls, may not have the same level of performance consistency during high-volume periods.
- Users highlight that Talkdesk's comprehensive reporting and dashboard features allow for better performance evaluation and insights, which are essential for optimizing customer service operations. Maqsam, while offering a variety of features, may not provide the same depth in analytics, potentially limiting strategic decision-making.
- G2 reviewers note that Talkdesk's support quality is highly rated, with users appreciating the responsiveness and helpfulness of the support team. In comparison, while Maqsam also receives positive feedback for its support, it may not match the level of satisfaction reported by Talkdesk users, which could be a deciding factor for businesses prioritizing customer support.
Pricing
Entry-Level Pricing
Maqsam
Seat Plans Telephony
Starting at $45.00
1 User Per Month
- Free Setup fees
- Free AI Features (Call Transcription, Call Summary, Sentiment Analysis)
- Full Custom Reporting
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Maqsam
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
8.7
40
8.9
2,035
Ease of Use
9.1
41
9.1
2,045
Ease of Setup
8.7
37
8.8
1,069
Ease of Admin
9.0
32
8.9
933
Quality of Support
9.0
42
8.8
1,812
Has the product been a good partner in doing business?
9.1
31
8.9
917
Product Direction (% positive)
9.4
39
8.7
1,940
Features by Category
Dialing Options
Not enough data
9.2
321
Not enough data
9.2
295
Not enough data
8.6
11
Agent Tools
Not enough data
9.2
253
|
Verified
Not enough data
9.1
257
|
Verified
Not enough data
9.4
351
|
Verified
Automation
Not enough data
9.1
245
|
Verified
Not enough data
9.1
262
|
Verified
Not enough data
8.9
227
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
Not enough data
9.1
167
Not enough data
9.1
160
Not enough data
9.1
163
Knowledge Management
Not enough data
9.2
162
Not enough data
9.1
158
Not enough data
9.2
163
Compliance
Not enough data
9.2
161
Not enough data
9.2
157
Not enough data
9.2
160
Not enough data
9.1
158
Customer Support
Not enough data
9.1
160
Not enough data
9.1
155
Not enough data
9.0
150
Data Security
Not enough data
9.2
148
Not enough data
9.2
149
Not enough data
9.3
157
Not enough data
9.3
145
Administration
Not enough data
9.1
167
Not enough data
9.3
179
Not enough data
9.2
186
Generative AI
Not enough data
8.7
49
Quality Assurance
Not enough data
9.2
371
Not enough data
9.0
342
Not enough data
8.9
379
Engagement
Not enough data
9.0
357
Not enough data
9.2
380
Not enough data
9.0
368
Performance
Not enough data
9.0
362
Not enough data
9.2
364
Generative AI
Not enough data
8.9
79
Not enough data
8.6
78
Channels
8.5
21
9.2
823
|
Verified
7.6
13
8.6
543
|
Verified
7.2
13
8.4
527
|
Verified
7.2
15
8.3
519
|
Verified
7.9
15
8.5
550
|
Verified
Generative AI
8.0
15
8.2
183
Functions
8.2
17
8.9
963
|
Verified
8.4
17
9.0
983
|
Verified
9.0
17
9.0
835
|
Verified
8.1
18
8.7
577
|
Verified
8.3
18
8.8
592
|
Verified
8.5
19
9.1
718
|
Verified
8.3
18
8.9
714
8.8
16
8.9
660
|
Verified
Agentic AI - Contact Center
Not enough data
8.1
28
Not enough data
8.5
28
Not enough data
8.3
28
Not enough data
8.2
28
Administrative
8.3
19
8.8
911
|
Verified
8.8
20
9.1
929
|
Verified
8.3
18
8.8
1017
|
Verified
9.3
19
9.1
716
|
Verified
8.3
14
8.8
577
|
Verified
ServiceNow Apps
Not enough data
9.4
43
Not enough data
9.4
42
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
258
|
Verified
Not enough data
9.1
239
|
Verified
Not enough data
8.8
208
|
Verified
Not enough data
8.8
217
|
Verified
Not enough data
8.8
213
|
Verified
Administration
Not enough data
9.0
237
|
Verified
Not enough data
9.2
254
|
Verified
Not enough data
9.2
257
|
Verified
Not enough data
8.7
207
|
Verified
Not enough data
9.0
214
|
Verified
Platform
8.3
10
8.3
186
8.7
14
7.9
195
9.3
12
8.8
217
9.6
14
8.9
220
9.9
13
9.0
220
9.6
14
8.9
210
9.3
12
8.8
211
Generative AI
9.0
10
7.7
96
Workforce Management
9.9
14
9.0
217
9.5
13
8.9
209
Call Center Infrastructure (CCI)
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.8
20
Not enough data
8.8
20
Administrative
9.8
14
9.2
222
9.4
13
8.9
224
Customer Support
8.7
5
8.3
68
9.2
6
8.2
69
7.8
6
8.2
69
Automation
8.6
6
8.1
68
9.2
6
8.3
68
9.2
6
8.2
68
Artificial Intelligence
8.6
6
8.0
69
8.6
6
8.3
68
8.6
6
8.0
66
Generative AI
8.3
7
8.6
16
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
33
Not enough data
8.0
35
Not enough data
8.0
34
Not enough data
8.3
35
Not enough data
8.4
33
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.3
33
Not enough data
8.2
33
Not enough data
8.1
33
Not enough data
8.5
40
Automation
Not enough data
7.9
37
Not enough data
8.2
34
Not enough data
8.0
33
Autonomy
Not enough data
7.8
33
Not enough data
8.3
33
Not enough data
7.9
34
Not enough data
7.9
33
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Maqsam and Talkdesk are categorized as Customer Service Automation, Speech Analytics, Contact Center, and Call Center Infrastructure (CCI)
Unique Categories
Maqsam is categorized as AI Agents For Business Operations
Talkdesk is categorized as AI Customer Support Agents, Contact Center Quality Assurance, Contact Center Knowledge Base, ServiceNow Store Apps, Auto Dialer, Contact Center Workforce, and AI Voice Assistants
Reviews
Reviewers' Company Size
Maqsam
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.2%
Financial Services
10.2%
Computer Software
8.2%
Automotive
6.1%
Retail
6.1%
Other
59.2%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.3%
Other
64.2%
Alternatives
Discussions
What is Maqsam used for?
2 Comments
YA
Cloud call center systemRead more
Maqsam has no more discussions with answers
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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