Top 10 Maqsam Alternatives & Competitors

Top 10 Alternatives to Maqsam Recently Reviewed By G2 Community

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Genesys Cloud CX
By Genesys
4.4/5
(1,541)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Maqsam, Genesys Cloud CX is:
Slower to reach roi
Categories in common with Maqsam:
Customer Service Automation
AI Customer Support Agents
AI Agents For Business Operations
Speech Analytics
Contact Center

Aircall
By Aircall
4.4/5
(1,577)
Product Description
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
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Reviewers say compared to Maqsam, Aircall is:
Slower to reach roi
Easier to set up
Categories in common with Maqsam:
AI Customer Support Agents
Contact Center
Call Center Infrastructure (CCI)

Talkdesk
By Talkdesk
4.4/5
(2,503)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to Maqsam, Talkdesk is:
Slower to reach roi
Better at meeting requirements
Categories in common with Maqsam:
Customer Service Automation
AI Customer Support Agents
Speech Analytics
Contact Center
Call Center Infrastructure (CCI)

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3CX
By 3CX
4.4/5
(546)
Product Description
3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
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Reviewers say compared to Maqsam, 3CX is:
Better at meeting requirements
Categories in common with Maqsam:
Contact Center
Call Center Infrastructure (CCI)

Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
4.4/5
(7,320)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to Maqsam, Agentforce Service (formerly Salesforce Service Cloud) is:
Slower to reach roi
More expensive
Categories in common with Maqsam:
Customer Service Automation
Contact Center

KrispCall
By KrispCall
4.5/5
(354)
Product Description
KrispCall is a virtual cloud phone that provides safer, reliable, and the most affordable cloud telephony service for businesses of all types and sizes. Its integrated call contact center software with support for CRM integration, allows you to unleash a plethora of features useful for your business communication. The presence of number sharing, number porting, Interactive Voice Response (IVR), intelligent call routing, customized greeting, call recording, and the most sought-after Unified Callbox, KrispCall is proving to be one of the best business phone systems out there.
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Reviewers say compared to Maqsam, KrispCall is:
Easier to set up
Easier to admin
Better at meeting requirements
Categories in common with Maqsam:
Contact Center
Call Center Infrastructure (CCI)

Kixie PowerCall & SMS
By Kixie
4.8/5
(863)
Product Description
Kixie is a powerful revenue communications platform built to elevate your team’s calling and texting game. With AI-driven automation, it streamlines outreach, boosts efficiency, and fuels real revenue growth—without losing the human touch.
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Reviewers say compared to Maqsam, Kixie PowerCall & SMS is:
Better at support
Better at meeting requirements
Easier to set up
Categories in common with Maqsam:
Contact Center
Call Center Infrastructure (CCI)

Fin
By Intercom, Inc.
4.5/5
(3,849)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Maqsam, Fin is:
More expensive
Slower to reach roi
Categories in common with Maqsam:
Customer Service Automation
AI Customer Support Agents
AI Agents For Business Operations

Nextiva
By Nextiva
4.5/5
(3,540)
Product Description
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.
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Reviewers say compared to Maqsam, Nextiva is:
Slower to reach roi
More expensive
Better at meeting requirements
Categories in common with Maqsam:
Contact Center
Call Center Infrastructure (CCI)