# Top 10 Maqsam Alternatives & Competitors **Average Rating:** 4.7/5 **Total Number of Reviews:** 95 Looking for alternatives or competitors to Maqsam? Speech Analytics Software is a widely used technology, and many people are seeking innovative, productive software solutions with ai text summarization. Other important factors to consider when researching alternatives to Maqsam include customer service and calls. The best overall Maqsam alternative is Genesys Cloud CX. Other similar apps like Maqsam are Aircall, Talkdesk, CloudTalk, and 3CX. Maqsam alternatives can be found in [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) but may also be in [Contact Center Software](https://www.g2.com/categories/contact-center) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents). ## Best Paid & Free Alternatives to Maqsam - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [KrispCall](https://www.g2.com/products/krispcall/reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) ## Top 10 Alternatives to Maqsam Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Maqsam stacks up to the competition, check reviews from current & previous users in industries like Financial Services, Education Management, and Consumer Services, and find the best product for your business. ### 1. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,558 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to Maqsam, Genesys Cloud CX is: - Slower to reach roi Categories in common with Maqsam: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Maqsam vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-maqsam) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs Aircall](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Talkdesk](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Genesys Cloud CX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [Genesys Cloud CX vs 3CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx) - [Genesys Cloud CX vs KrispCall](https://www.g2.com/compare/genesys-cloud-cx-vs-krispcall) - [Genesys Cloud CX vs Kixie PowerCall & SMS](https://www.g2.com/compare/genesys-cloud-cx-vs-kixie-powercall-sms) - [Genesys Cloud CX vs Fin](https://www.g2.com/compare/fin-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Nextiva](https://www.g2.com/compare/genesys-cloud-cx-vs-nextiva) ### 2. [Aircall](https://www.g2.com/products/aircall/reviews) By Aircall **Average Rating:** 4.4/5 **Total Reviews:** 1,631 Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more. Reviewers say compared to Maqsam, Aircall is: - Slower to reach roi - Easier to set up Categories in common with Maqsam: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Contact Center](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Maqsam vs Aircall](https://www.g2.com/compare/aircall-vs-maqsam) **Compare Aircall with other alternatives:** - [Aircall vs Genesys Cloud CX](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx) - [Aircall vs Talkdesk](https://www.g2.com/compare/aircall-vs-talkdesk) - [Aircall vs CloudTalk](https://www.g2.com/compare/aircall-vs-cloudtalk) - [Aircall vs 3CX](https://www.g2.com/compare/3cx-vs-aircall) - [Aircall vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-aircall) - [Aircall vs KrispCall](https://www.g2.com/compare/aircall-vs-krispcall) - [Aircall vs Kixie PowerCall & SMS](https://www.g2.com/compare/aircall-vs-kixie-powercall-sms) - [Aircall vs Fin](https://www.g2.com/compare/aircall-vs-fin) - [Aircall vs Nextiva](https://www.g2.com/compare/aircall-vs-nextiva) ### 3. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) By Talkdesk **Average Rating:** 4.4/5 **Total Reviews:** 2,537 Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Reviewers say compared to Maqsam, Talkdesk is: - Slower to reach roi - Better at meeting requirements Categories in common with Maqsam: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Maqsam vs Talkdesk](https://www.g2.com/compare/maqsam-vs-talkdesk) **Compare Talkdesk with other alternatives:** - [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Talkdesk vs Aircall](https://www.g2.com/compare/aircall-vs-talkdesk) - [Talkdesk vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [Talkdesk vs 3CX](https://www.g2.com/compare/3cx-vs-talkdesk) - [Talkdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk) - [Talkdesk vs KrispCall](https://www.g2.com/compare/krispcall-vs-talkdesk) - [Talkdesk vs Kixie PowerCall & SMS](https://www.g2.com/compare/kixie-powercall-sms-vs-talkdesk) - [Talkdesk vs Fin](https://www.g2.com/compare/fin-vs-talkdesk) - [Talkdesk vs Nextiva](https://www.g2.com/compare/nextiva-vs-talkdesk) ### 4. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) By CloudTalk **Average Rating:** 4.4/5 **Total Reviews:** 1,848 CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. Categories in common with Maqsam: [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Maqsam vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-maqsam) **Compare CloudTalk with other alternatives:** - [CloudTalk vs Genesys Cloud CX](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [CloudTalk vs Aircall](https://www.g2.com/compare/aircall-vs-cloudtalk) - [CloudTalk vs Talkdesk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [CloudTalk vs 3CX](https://www.g2.com/compare/3cx-vs-cloudtalk) - [CloudTalk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-cloudtalk) - [CloudTalk vs KrispCall](https://www.g2.com/compare/cloudtalk-vs-krispcall) - [CloudTalk vs Kixie PowerCall & SMS](https://www.g2.com/compare/cloudtalk-vs-kixie-powercall-sms) - [CloudTalk vs Fin](https://www.g2.com/compare/cloudtalk-vs-fin) - [CloudTalk vs Nextiva](https://www.g2.com/compare/cloudtalk-vs-nextiva) ### 5. [3CX](https://www.g2.com/products/3cx/reviews) By 3CX **Average Rating:** 4.4/5 **Total Reviews:** 547 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution. Reviewers say compared to Maqsam, 3CX is: - Better at meeting requirements - Easier to admin Categories in common with Maqsam: [Contact Center](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Maqsam vs 3CX](https://www.g2.com/compare/3cx-vs-maqsam) **Compare 3CX with other alternatives:** - [3CX vs Genesys Cloud CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx) - [3CX vs Aircall](https://www.g2.com/compare/3cx-vs-aircall) - [3CX vs Talkdesk](https://www.g2.com/compare/3cx-vs-talkdesk) - [3CX vs CloudTalk](https://www.g2.com/compare/3cx-vs-cloudtalk) - [3CX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/3cx-vs-agentforce-service-formerly-salesforce-service-cloud) - [3CX vs KrispCall](https://www.g2.com/compare/3cx-vs-krispcall) - [3CX vs Kixie PowerCall & SMS](https://www.g2.com/compare/3cx-vs-kixie-powercall-sms) - [3CX vs Fin](https://www.g2.com/compare/3cx-vs-fin) - [3CX vs Nextiva](https://www.g2.com/compare/3cx-vs-nextiva) ### 6. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,358 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Reviewers say compared to Maqsam, Agentforce Service (formerly Salesforce Service Cloud) is: - Slower to reach roi - More expensive Categories in common with Maqsam: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Maqsam vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-maqsam) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs Genesys Cloud CX](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx) - [Agentforce Service (formerly Salesforce Service Cloud) vs Aircall](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-aircall) - [Agentforce Service (formerly Salesforce Service Cloud) vs Talkdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk) - [Agentforce Service (formerly Salesforce Service Cloud) vs CloudTalk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-cloudtalk) - [Agentforce Service (formerly Salesforce Service Cloud) vs 3CX](https://www.g2.com/compare/3cx-vs-agentforce-service-formerly-salesforce-service-cloud) - [Agentforce Service (formerly Salesforce Service Cloud) vs KrispCall](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-krispcall) - [Agentforce Service (formerly Salesforce Service Cloud) vs Kixie PowerCall & SMS](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-kixie-powercall-sms) - [Agentforce Service (formerly Salesforce Service Cloud) vs Fin](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) - [Agentforce Service (formerly Salesforce Service Cloud) vs Nextiva](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nextiva) ### 7. [KrispCall](https://www.g2.com/products/krispcall/reviews) By KrispCall **Average Rating:** 4.5/5 **Total Reviews:** 363 KrispCall is a virtual cloud phone that provides safer, reliable, and the most affordable cloud telephony service for businesses of all types and sizes. Its integrated call contact center software with support for CRM integration, allows you to unleash a plethora of features useful for your business communication. The presence of number sharing, number porting, Interactive Voice Response (IVR), intelligent call routing, customized greeting, call recording, and the most sought-after Unified Callbox, KrispCall is proving to be one of the best business phone systems out there. Reviewers say compared to Maqsam, KrispCall is: - Easier to set up - Easier to admin - Better at meeting requirements Categories in common with Maqsam: [Contact Center](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Maqsam vs KrispCall](https://www.g2.com/compare/krispcall-vs-maqsam) **Compare KrispCall with other alternatives:** - [KrispCall vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-krispcall) - [KrispCall vs Aircall](https://www.g2.com/compare/aircall-vs-krispcall) - [KrispCall vs Talkdesk](https://www.g2.com/compare/krispcall-vs-talkdesk) - [KrispCall vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-krispcall) - [KrispCall vs 3CX](https://www.g2.com/compare/3cx-vs-krispcall) - [KrispCall vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-krispcall) - [KrispCall vs Kixie PowerCall & SMS](https://www.g2.com/compare/kixie-powercall-sms-vs-krispcall) - [KrispCall vs Fin](https://www.g2.com/compare/fin-vs-krispcall) - [KrispCall vs Nextiva](https://www.g2.com/compare/krispcall-vs-nextiva) ### 8. [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) By Kixie **Average Rating:** 4.8/5 **Total Reviews:** 865 Kixie is a powerful revenue communications platform built to elevate your team’s calling and texting game. With AI-driven automation, it streamlines outreach, boosts efficiency, and fuels real revenue growth—without losing the human touch. Reviewers say compared to Maqsam, Kixie PowerCall & SMS is: - Better at support - Better at meeting requirements - Easier to set up Categories in common with Maqsam: [Contact Center](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Maqsam vs Kixie PowerCall & SMS](https://www.g2.com/compare/kixie-powercall-sms-vs-maqsam) **Compare Kixie PowerCall & SMS with other alternatives:** - [Kixie PowerCall & SMS vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-kixie-powercall-sms) - [Kixie PowerCall & SMS vs Aircall](https://www.g2.com/compare/aircall-vs-kixie-powercall-sms) - [Kixie PowerCall & SMS vs Talkdesk](https://www.g2.com/compare/kixie-powercall-sms-vs-talkdesk) - [Kixie PowerCall & SMS vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-kixie-powercall-sms) - [Kixie PowerCall & SMS vs 3CX](https://www.g2.com/compare/3cx-vs-kixie-powercall-sms) - [Kixie PowerCall & SMS vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-kixie-powercall-sms) - [Kixie PowerCall & SMS vs KrispCall](https://www.g2.com/compare/kixie-powercall-sms-vs-krispcall) - [Kixie PowerCall & SMS vs Fin](https://www.g2.com/compare/fin-vs-kixie-powercall-sms) - [Kixie PowerCall & SMS vs Nextiva](https://www.g2.com/compare/kixie-powercall-sms-vs-nextiva) ### 9. [Fin](https://www.g2.com/products/fin/reviews) By Intercom, Inc. **Average Rating:** 4.5/5 **Total Reviews:** 3,890 Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. Reviewers say compared to Maqsam, Fin is: - More expensive - Slower to reach roi Categories in common with Maqsam: [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Compare:** [Maqsam vs Fin](https://www.g2.com/compare/fin-vs-maqsam) **Compare Fin with other alternatives:** - [Fin vs Genesys Cloud CX](https://www.g2.com/compare/fin-vs-genesys-cloud-cx) - [Fin vs Aircall](https://www.g2.com/compare/aircall-vs-fin) - [Fin vs Talkdesk](https://www.g2.com/compare/fin-vs-talkdesk) - [Fin vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-fin) - [Fin vs 3CX](https://www.g2.com/compare/3cx-vs-fin) - [Fin vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) - [Fin vs KrispCall](https://www.g2.com/compare/fin-vs-krispcall) - [Fin vs Kixie PowerCall & SMS](https://www.g2.com/compare/fin-vs-kixie-powercall-sms) - [Fin vs Nextiva](https://www.g2.com/compare/fin-vs-nextiva) ### 10. [Nextiva](https://www.g2.com/products/nextiva/reviews) By Nextiva **Average Rating:** 4.5/5 **Total Reviews:** 3,590 The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere. Reviewers say compared to Maqsam, Nextiva is: - Slower to reach roi - More expensive - Better at meeting requirements Categories in common with Maqsam: [Contact Center](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Maqsam vs Nextiva](https://www.g2.com/compare/maqsam-vs-nextiva) **Compare Nextiva with other alternatives:** - [Nextiva vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nextiva) - [Nextiva vs Aircall](https://www.g2.com/compare/aircall-vs-nextiva) - [Nextiva vs Talkdesk](https://www.g2.com/compare/nextiva-vs-talkdesk) - [Nextiva vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-nextiva) - [Nextiva vs 3CX](https://www.g2.com/compare/3cx-vs-nextiva) - [Nextiva vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nextiva) - [Nextiva vs KrispCall](https://www.g2.com/compare/krispcall-vs-nextiva) - [Nextiva vs Kixie PowerCall & SMS](https://www.g2.com/compare/kixie-powercall-sms-vs-nextiva) - [Nextiva vs Fin](https://www.g2.com/compare/fin-vs-nextiva) --- ## Maqsam Alternatives FAQs ### What are the best alternatives to Maqsam? The best alternatives to Maqsam include [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) (4.4/5 stars, 1550 reviews), [Aircall](https://www.g2.com/products/aircall/reviews) (4.4/5 stars, 1593 reviews), [Talkdesk](https://www.g2.com/products/talkdesk/reviews) (4.4/5 stars, 2505 reviews), and [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) (4.4/5 stars, 1841 reviews). These platforms are highly rated for ease of use, integration capabilities, AI features, and comprehensive call management functionalities, making them strong competitors in the Speech Analytics category. ### What features do alternatives offer that Maqsam does not? Alternatives such as Genesys Cloud CX, Aircall, Talkdesk, and CloudTalk offer more advanced AI-driven automation, omnichannel communication (including chat, email, and social media integration), and more extensive CRM integrations than Maqsam. They provide features like intelligent call routing, AI virtual agents, real-time transcription, sentiment analysis, and customizable drag-and-drop workflow builders that Maqsam currently lacks or has limited capabilities in. ### Which Speech Analytics tools do reviewers recommend instead of Maqsam? Reviewers recommend [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) for its robust omnichannel capabilities, AI-powered routing, and seamless CRM integrations, praised in over 135 mentions for ease of use and features. [Aircall](https://www.g2.com/products/aircall/reviews) is favored for its simplicity, fast setup, and powerful integrations with CRM and helpdesk tools, with 228 mentions highlighting ease of use. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) stands out for AI-driven automation, intuitive interface, and detailed analytics, with 310 mentions of ease of use and 171 for features. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) is recommended for its user-friendly interface, reliable call quality, and AI-powered analytics, with 328 mentions of ease of use and 170 for reliability. These tools are preferred for delivering advanced speech analytics and comprehensive contact center solutions beyond Maqsam's current offerings. ### How does Maqsam compare to Genesys Cloud CX? According to G2 data, [Maqsam](https://www.g2.com/products/maqsam/reviews) holds a higher average rating of 4.7/5 from 88 reviews compared to [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)'s 4.4/5 from 1,550 reviews. Maqsam scores notably higher in key usability dimensions: it leads by 0.5 points in More Usable (9.4 vs 8.9), by 0.6 points in Easier to Set Up (9.0 vs 8.4), by 0.5 points in Easier to Admin (9.0 vs 8.5), by 1.0 point in Better at Support (9.2 vs 8.2), and by 0.6 points in Easier to Do Business With (9.1 vs 8.5). Maqsam's strengths include ease of use (16 mentions), helpfulness (9 mentions), customer support (9 mentions), and call management (7 mentions). Genesys Cloud CX excels in features (98 mentions), reliability (76 mentions), efficiency (72 mentions), and AI-driven automation (38 mentions). Its cons include complexity (42 mentions), limited features (55 mentions), inadequate reporting (38 mentions), and a steep learning curve (37 mentions). Both platforms offer robust call management and integrations, but Genesys Cloud CX is recognized for its omnichannel capabilities and AI enhancements, while Maqsam is praised for superior usability and support responsiveness. ### Why do users choose Genesys Cloud CX over Maqsam? Users choose [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) over Maqsam primarily for its comprehensive omnichannel capabilities, advanced AI-powered automation, and scalability suited for complex enterprise environments. Genesys Cloud CX is favored for its robust integration options, including seamless CRM and Salesforce connectivity, and powerful analytics that enhance operational efficiency. With 98 mentions of features and 38 mentions of artificial intelligence, users appreciate its innovation and ability to unify voice, chat, email, and social media interactions in a single platform. Additionally, Genesys Cloud CX supports complex routing and workforce management, making it ideal for organizations requiring sophisticated contact center orchestration. Despite a steeper learning curve and higher cost, its extensive functionality and continuous feature updates drive user preference for businesses seeking a scalable, AI-driven contact center solution. ## Explore Articles - [Highly rated conversation intelligence solutions](https://www.g2.com/discussions/highly-rated-conversation-intelligence-solutions) - [What's the best marketing analytics software for teams that need real-time data without reporting bottlenecks or delays?](https://www.g2.com/discussions/what-s-the-best-marketing-analytics-software-for-teams-that-need-real-time-data-without-reporting-bottlenecks-or-delays) - [Which energy management software provides real-time consumption visibility without requiring meter replacement investments?](https://www.g2.com/discussions/which-energy-management-software-provides-real-time-consumption-visibility-without-requiring-meter-replacement-investments) - [Which lead retrieval apps are the most user-friendly for booth staff who are not technically confident and just need to scan a badge and move on without fumbling with the app?](https://www.g2.com/discussions/which-lead-retrieval-apps-are-the-most-user-friendly-for-booth-staff-who-are-not-technically-confident-and-just-need-to-scan-a-badge-and-move-on-without-fumbling-with-the-app) - [What is the leading audit software currently](https://www.g2.com/discussions/what-is-the-leading-audit-software-currently) - [Which employee recognition platforms work well for remote or globally distributed teams where recognition needs to cross time zones and cultures?](https://www.g2.com/discussions/which-employee-recognition-platforms-work-well-for-remote-or-globally-distributed-teams-where-recognition-needs-to-cross-time-zones-and-cultures) ## Spotlight Categories - [Pricing Software](https://www.g2.com/categories/pricing) - [Online Community Management Software](https://www.g2.com/categories/online-community-management) - [Purchasing Software](https://www.g2.com/categories/purchasing-software)