G2 reviewers report that both Reputation and Loomly offer solid user experiences, with both achieving a star rating of 4.6. However, users of Loomly highlight its affordability and ease of use, making it a popular choice for small businesses managing multiple social media accounts.
According to verified reviews, Reputation excels in review monitoring, providing a centralized platform for tracking customer ratings across various platforms like Facebook and Google. Users appreciate its real-time alerts for new reviews, which helps maintain a positive business reputation.
Reviewers mention that Loomly shines in content planning and collaboration, with features that simplify the scheduling and monitoring of posts. Users find it particularly beneficial for team collaboration, allowing them to keep track of multiple accounts effortlessly.
Users say that while Reputation has a robust set of features for social media analytics, it can sometimes be less intuitive to set up compared to Loomly, which boasts a more straightforward onboarding process that users find easy to navigate.
Reviewers highlight that Reputation's analytics capabilities, such as post performance tracking and hashtag analytics, provide valuable insights for businesses looking to optimize their social media strategies. However, Loomly's content calendar and library features are praised for their user-friendly design.
According to recent user feedback, both platforms offer good support, but Loomly users report a slightly higher satisfaction with customer service, noting that the platform feels like a trusted partner in their social media management efforts.
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
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