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Compare LivePerson and TeamSupport 
Featured Products
At a Glance
Market Segments
Mid-Market (43.4% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
Contact Us
$29.00 1 agent / month
LivePerson
Star Rating
(195)4.3 out of 5
Market Segments
Mid-Market (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansTeamSupport
Star Rating
(885)4.4 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LivePerson excels in AI-driven customer engagement, with users highlighting its ability to automate interactions effectively across various channels. This capability allows businesses to enhance customer experiences and track important metrics, making it a strong choice for those prioritizing automation.
- Users say TeamSupport shines in ticket management and cross-team collaboration, with many praising its centralized system that streamlines customer support processes. Reviewers appreciate how it improves efficiency in handling technical support tasks, making it ideal for teams needing robust internal visibility.
- According to verified reviews, LivePerson's implementation process is noted for being intuitive and quick, which helps users get up and running faster. This is particularly beneficial for businesses looking to minimize downtime and start engaging customers promptly.
- Reviewers mention that TeamSupport offers a more holistic approach to B2B customer support, effectively managing multiple contacts from different businesses. This feature is particularly valuable for companies that deal with complex customer relationships and require a system that can adapt to various needs.
- G2 reviewers highlight that while LivePerson has a strong focus on AI capabilities, it sometimes faces challenges in personalization, with users noting that the platform could better tailor interactions to individual customer needs compared to TeamSupport's more customizable options.
- Users report that TeamSupport generally provides a higher level of customer support quality, with many praising its responsiveness and helpfulness. This aspect can be crucial for businesses that rely heavily on support teams to resolve customer issues efficiently.
Pricing
Entry-Level Pricing
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
LivePerson
No trial information availableTeamSupport
Free Trial is available
Ratings
Meets Requirements
8.6
161
8.7
800
Ease of Use
8.4
164
8.8
802
Ease of Setup
8.1
92
8.5
396
Ease of Admin
8.2
77
8.8
389
Quality of Support
8.4
161
8.9
724
Has the product been a good partner in doing business?
8.1
79
9.2
393
Product Direction (% positive)
5.6
158
8.9
797
Features by Category
Ticket and Case Management
Not enough data
9.0
467
|
Verified
Not enough data
8.8
465
|
Verified
Not enough data
8.6
444
|
Verified
Not enough data
8.5
417
|
Verified
Not enough data
8.4
327
|
Verified
Not enough data
8.7
449
|
Verified
Not enough data
8.8
445
|
Verified
Not enough data
8.7
351
|
Verified
Generative AI
Not enough data
7.7
26
Not enough data
7.9
26
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.6
358
|
Verified
Not enough data
8.9
418
|
Verified
Not enough data
8.4
261
|
Verified
Not enough data
8.3
203
|
Verified
Not enough data
8.5
118
|
Verified
Platform
Not enough data
7.6
154
|
Verified
7.8
31
|
Verified
8.4
281
|
Verified
Not enough data
8.7
217
|
Verified
Not enough data
8.4
157
|
Verified
Not enough data
8.4
378
|
Verified
Not enough data
8.6
388
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
8.7
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Agent Performance Management
9.0
5
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.1
55
Not enough data
8.2
59
Not enough data
8.3
60
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
56
Not enough data
8.8
24
Not enough data
8.2
57
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.9
6
Not enough data
8.9
6
Not enough data
Responses
8.9
14
Not enough data
8.7
15
Not enough data
9.0
17
Not enough data
8.7
14
Not enough data
8.8
11
Not enough data
Platform
9.2
15
Not enough data
9.0
14
Not enough data
8.8
16
Not enough data
8.3
15
Not enough data
8.7
13
Not enough data
9.1
13
Not enough data
8.7
13
Not enough data
Generative AI
8.7
10
Not enough data
9.0
10
Not enough data
Conversational Platform
6.9
19
8.4
29
8.2
19
7.8
27
8.2
16
8.5
27
8.5
19
8.8
28
Support Automation
8.0
18
8.6
28
8.1
19
8.7
28
8.7
20
8.6
27
8.0
20
8.9
29
Generative AI
8.3
10
8.4
19
8.7
10
8.5
19
Customer Support
8.8
12
Not enough data
9.0
10
Not enough data
8.8
12
Not enough data
Automation
9.2
11
Not enough data
8.8
12
Not enough data
8.6
12
Not enough data
Artificial Intelligence
8.5
13
Not enough data
8.9
12
Not enough data
8.8
13
Not enough data
Generative AI
9.1
9
Not enough data
9.3
9
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.5
9
6.7
7
9.1
9
6.2
7
8.9
9
5.0
6
Communication
9.0
35
|
Verified
8.9
111
8.8
34
|
Verified
8.6
114
7.7
19
8.0
49
8.6
27
|
Verified
8.2
63
8.4
15
|
Verified
Feature Not Available
Internal Use
7.8
31
|
Verified
8.4
281
|
Verified
8.3
26
|
Verified
8.2
79
8.6
22
|
Verified
8.3
70
8.0
27
|
Verified
8.4
77
8.8
23
|
Verified
8.2
54
7.8
29
|
Verified
8.1
61
Generative AI
8.3
5
8.1
20
Self-Service Experience
8.4
17
8.5
168
8.2
10
8.5
159
7.8
9
7.9
117
8.3
12
7.9
45
7.9
13
8.9
48
Self-Service Platform
8.1
13
8.8
46
8.3
13
8.8
47
8.5
13
7.7
45
8.5
10
8.3
47
Agentic AI - Customer Self-Service
7.7
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Generative AI
8.3(won by default)
6
Not enough data
8.1(won by default)
6
Not enough data
Process
8.1(tied score)
6
8.1(tied score)
7
7.9
8
8.8(won by 0.9)
7
7.9(tied score)
7
7.9(tied score)
7
Channels
7.7
8
7.9(won by 0.2)
7
8.3(won by 0.9)
9
7.4
7
8.3(won by 0.2)
7
8.1
6
8.1(tied score)
7
8.1(tied score)
6
8.3(won by 0.2)
7
8.1
7
Insight
8.3(won by 0.7)
7
7.6
7
7.9
8
8.3(won by 0.4)
7
8.1(tied score)
8
8.1(tied score)
7
8.3(tied score)
8
8.3(tied score)
7
Generative AI
Not enough data
8.6
11
Not enough data
8.3
11
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.3
7
Not enough data
9.3
7
Not enough data
9.4
8
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
9.5
7
Not enough data
9.4
8
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
Automation
9.6
8
Not enough data
9.4
8
Not enough data
9.3
7
Not enough data
Autonomy
9.3
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LivePerson and TeamSupport are categorized as Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
TeamSupport is categorized as Help Desk
Reviews
Reviewers' Company Size
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
15.3%
Retail
14.8%
Telecommunications
8.0%
Information Technology and Services
6.3%
Computer Software
4.5%
Other
51.1%
Computer Software
24.3%
Information Technology and Services
19.4%
Financial Services
4.7%
Internet
3.5%
Telecommunications
3.0%
Other
45.1%
Alternatives
Discussions
how to use canned responses in LIveEngage if the hot keys combination is not working
2 Comments
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
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